Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

412 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


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NANCY S.
Metamora, MI
Dodge Grand Caravan
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2018
Not so great
The break Job is still sticking and burning smell after taking it back a second time. The breaks were not acting up when I brought the van in. You said I needed breaks so I let you do the job. The mechanic left rusty foot prints in the van. Just was not happy with the work. Spent a lot of money too. The van still pulls to the right.

NB
NATHAN B.
Lapeer, MI
GMC Yukon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2017
Never coming back
We have had multiple instances where we have had to pay for multiple "fixes" that actually did nothing to correct the actual problem. Most recently we paid $400 to have the rear air conditioning repaired in our SUV. The problem is still not fixed and we cannot get any of our money back. I'm not going to pay to have them guess at the problem more. I will not be going back as this is not the first time we have paid a lot to come home with the same problem.
Debbie S. from Your Complete Auto Repair Service responded on 08/01/2017

Nathan,
I am very sorry to hear about your experience. We will be looking into this issue and reaching out to you as soon as possible. If you would like to discuss this matter with the owner, we do have a confidential email for you to discuss any questions / comments / or concerns with her directly. We hope to get this matter resolved.
The email to reach the owner is : carscustomerfeedback@gmail.com

We hope to hear from you soon, we do not like any customer of ours to have this type of experience.


JH
JAY H.
Oxford, MI
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Disappointed
I brought my car in because it was pulling to the right and was concerned it needed an alignment. I was told that the problem was with a tire and that they rotated them. I asked about the steering linkage and tie rods etc. and was told they were fine. However, I was told that I would need a second appointment to actually do the alignment, so I made the appointment and they did another inspection. All of a sudden, (only a day or two after the first inspection) I needed a host of front end work to the tune of $850! I asked why this wasn't discovered during the first inspection and was told it was missed by the technician! How can a certified technician miss that much? Needless to say I was extremely angry. I have been bringing my cars to Your Complete Auto Repair Service for years. I don't know what has changed, but their service acumen and abilities have obviously slipped a great deal! The service has gone down hill the last couple of times I have gone there to the point I doubt I will be back.

RB
Rebecca B.
Lapeer, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2016
Very Disappointing Wast of Money
Summary:
-Gave me several false diagnosis. -Could not fix my problem even after attempting several expensive things. -Did not complete all of the fixes that they said they did and charged me for. -Damaged other things while attempting to diagnose and fix the problem. -Applied patchwork fixes that did not hold up, and that created more damage. -Just as expensive as (or more so than) certified GM mechanics at my usual garage.

Testimony:
I normally go to the service department of Chevy dealerships for all of the service to my vehicle, for everything from oil changes to rip it apart and put it back together fixes. But I was recently tight on cash so decided to give Your Complete Auto Repair Services a try for a small list of issues I needed fixed. It was a mistake. The first thing, a new muffler, went fine. But when they started working on trying to diagnose why my engine light was on. They had me approve (and pay for) fix after fix, and it was not solving the problem. Finally, after dropping an obscene amount of cash, and still not having any positive results, I had to say enough, and cut my losses by walking away without getting my problem fixed. (I even went as far as picking it up once thinking it was fixed and I didn’t even get 6 miles away before the light came back on).

They told me it was safe enough to drive, but after driving it for about a week even more problems began to crop up until I had to bring it in to my dealership service department. Not only had Your Complete Auto Repair Services failed to fix what I had brought it in for, they managed to mangle some stuff in the process. I had to pay for some of the same repairs because, upon closer inspection, they had not made the repairs they told me they had. And, some repairs had to be redone, but correctly this time.

On top of everything, it turns out that Your Complete Auto Repair Services was not any cheaper than the GM-trained Certified Service technicians at the dealer service department—and I had to pay to fix what Your Complete Auto Repair Services broke while attempting to “fix” it the first time. The repair shop I usually go to was by far the least expensive and quickest route in the long run—lesson learned.

P.S.
The person that originally referred me to Your Complete Auto Repair Services in the first place, returned for a problem with the vehicle starting and Your Complete Auto Repair Services worked on it and called it fixed, but the vehicle failed to start shortly afterward and so they then suggested a very costly fix. But instead, it was taken to another repair shop and fixed for only $130 and it has stayed fixed.

KF
KEN F.
Lapeer, MI
Jeep Grand Cherokee
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2015
poor workmanship
I have been having cars do my oil changes for sometime now. But on July 31,2015 will be the last time you will see any of my cars. When I got home first I noticed my lite gray garb bar was covered with black oily hand prints. I would have come back up there, but had a family emergence and had to be out of town. But the big problem was< I started to see big oil spots under the car where ever I parked it. When I got home and got under the car, I found the drain plug was just FINGER TIGHT. This is not acceptable. You also did the same thing to my son-in-laws truck a few months ago. I hope your workmanship improves, but I will find someone else to do my work.
Debbie S. from Your Complete Auto Repair Service responded on 09/30/2015

Ken, I'm really sorry to hear that you had a bad experience at our business. That certainly is not something that happens often and I would like to make it up to you. I would like to offer you a free oil change and tire rotation on your next visit if you would like to try our services again.
Thank You,
Debbie Stockman
Owner


JB
Julie B.
North Branch, MI
Saturn Vue
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2015 Category: Service
Julie said the vehicle was fixed less than 90 days ago and had to bring it back. The parts were supposed to be covered under warranty, but they placed used parts on the vehicle. The used parts did not work and then she had to wait for new parts. She mentioned she is not happy with Michael or Chris because they should not zip tie parts together.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Columbiaville, MI
Dodge Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2018 Category: Service
John said his experience with the business was alright. They broke his door handle.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 02/13/2018

John,
I'm sorry to hear you were not satisfied with your visit. If our technician has broken your door handle, we wish you would have let us know & shown us. We have not heard anything about this incident. 
Please feel free to stop up here and show us your vehicle.

Thank you,
Debbie and Mike


KC
KARINDA C.
Otter Lake, MI
Ford Fusion
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/17/2017
Kind of disappointed this time
Usually I'm really really pleased when I leave cars. But today I went in for a oil change and tire rotation and left disappointed. I always give good reviews about this place and have recommended to a lot of people.. first thing is I was there for a lot longer then usual (not really a big deal) second I was told my trans fluid was low so they would put in 1 qt $7.. but they ended up putting in 2 qt (not to my knowledge) came to $15. When I finally go to pay I see a paper stating there will be a 3.99 % charge for using credit/debit cards?? I could have went right across the street and pulled out cash, if they would have put that notice in the lobby. Plus spending that much there shouldn't be a charge for using your card expecially since I was using a chase card and the equipment they use is chase. Still like the place but a little worried to go back again
Debbie S. from Your Complete Auto Repair Service responded on 03/07/2017

Hi Karinda,
I'm sorry that you felt a little uneasy on your last visit. Mike (The Technician) seen that your vehicle needed a second quart and so he put it into your vehicle without checking with you. He then told Julia (our service advisor) that he put in two quarts. She then did what her job requires, and charged for parts/fluid put into a vehicle. Julia said that Mike did not give her a heads up, and she was unsure of what else to do. I again apoligize for that situation.
The convenience charge for using credit cards is something new that we are trying out, due to the excessive credit card charges to a business like mine. We do have it posted in two places in in our service area, and two places in the cashier's office; but they still should have let you know. They could have allowed you to go to the bank, or waived it on your first visit.
Once again, i apoligize for any difficulties you experienced. We hope that every visit for every customer is a positive one. I have applied a credit to your account for a quart of transmission fluid. and your credit card fee's that were charged. We hope to see you again.

Thank You,
Debbie Stockman
-Owner


SN
SUSAN N.
Columbiaville, MI
Buick LeSabre
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2017
The water pump
I will start by saying, as usual, everyone on staff was polite, courteous and friendly. I have been coming here for years, so I am sorry to say I was disheartened by my last visit. When the gal called to tell me that my Buick was going to need a new water pump and it was going to cost $557.00 to fix. I was taken aback. I looked up what a new water pump and part accessories would cost and it was about $50. (at most) It seems 507 is a bit much for labor. I called around and with out much trouble found another auto shop who would fix it for $230, will all the same warranties. I truly do not understand how there can be such a huge price difference. And sadly makes me question the work I had done on that same car just a month ago that totaled $480. I have never questioned what you have said was wrong with my car or what it would cost to fix it. But this experience has left me uneasy. Im not saying that I will not come back, but I will compare the pricing when it seems questionable. I am certainly open to any explanation to what happened. I respect Mike as a mechanic and Debbie as a business women, but something was diffidently amiss this time.

DS
Debbie S.
Michigan
Ford Escape
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/10/2016 Category: Service
Debbie said she took her vehicle to the business because of the banging noise under her vehicle. She was told that was normal but she needed an alignment because her vehicle was also pulling to the right.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 10/12/2016

Hi Debbie,
We are sorry you feel that the issue with your vehicle was not resolved. After looking through the technicians notes, i see he could not duplicate the noise. Therefore, he was not sure what to diagnose/recommend. When the noise happens again, please bring it back in. You are more than welcome to join the test drive, to help point out the noise when heard or created. We want every customer happy with their visit, so bring your vehicle in when you have a chance so we can get this resolved.

Have a great day,
Debbie and Mike


RG
Rebecca G.
Michigan
Dodge Stratus
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2016 Category: Service
Rebecca said she likes the staff and she would go back. They were busy so the wait time was long.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 10/12/2016

Rebecca,
We apoligize if the wait was too long. We accept walk-ins and appointments, along with shuttle service; depending on what is convenient for our customers. We want every visit as pleasant as possible.
We appreciate your business very much!

Debbie and Mike


DL
DANIEL L.
Lapeer, MI
Dodge Grand Caravan
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2016
Longer Than Expected
The People were nice and the work got done but when I dropped my vehicle off for repair they said it would only take a few hours, It ended up taking 9 hours. They never called to say it was going to take longer and I had to keep calling to see if it was done yet.
Debbie S. from Your Complete Auto Repair Service responded on 09/21/2016

Daniel,
I am sorry to hear about your experience. If there was any miscommunication on our end, i deeply apologize.
Hopefully  you will give us another chance. I am not sure who you spoke with, but i am sorry that they did not update you regarding the time with your vehicle. Customer satisfaction is our main priority.
Thank you for your business, we appreciate it very much.

Debbie and Mike


JA
JOANNA A.
Davison, MI
Chevrolet Cruze
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2016
So so...
Got right in which was great, however got charged for parts when I brought my own in. Was told it was for "lube" I had a sensor that just needed to be plugged in. Left and got 1/2 back to work noticing the check engine light still on. Called back yet again and was told to turn the key a few times it will take care of it. Or bring my car back again tomorrow to reset it and check to see if it was really the sensor I had replaced causing the light to be on....

WT
WILLIAM T.
Lapeer, MI
Saturn SL1
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2016
Long wait time..
Got an oil change and after it was taken back to be work on, I waited over an hour! Wasn't buisy at all in the hour and a half I was there no one else pulled in. Staffers didn't seem to have any hustle... My car might have been sitting by the back door all that time???
Debbie S. from Your Complete Auto Repair Service responded on 07/11/2016

William,
I am sorry to hear you did not have a good experience at our shop due to waiting time. We apologize for any inconvenience it may have caused. We hope your next visit will be much better for you.

Have a great day and thank you for choosing us for your vehicle's needs.

Debbie and Mike


DO
Dianne O.
Metamora, MI
Chevrolet Traverse
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Dianne said she was at the business for an hour and a half, the service took an awful long time, and she was told it would probably be about 20 minutes once they got to her vehicle. She said it took longer than was needed, and other than that, everything was fine. She said she was a little upset with the length of time the service took.
This review was collected via phone interview by Customer Research Inc.

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Larissa S.
Lapeer, MI
Chevrolet Impala
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2017 Category: Service
Larissa said she called this business two days prior to going there for an oil change. She was quoted one price and two days later when she arrived, she was told the cost would be $8 more. She was surprised and upset to hear that. She really likes this business. The personnel are very nice. Karen assisted her. They honored the price that she was quoted.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 05/05/2017

Larissa,
We are sorry to hear that. It may have been the difference of oil filter, which ranges per vehicle, and changes often due to our vendors. I apoligize for any inconvenience this may have caused you. I am happy to hear it was taken care of! We appreciate your business very much!

Debbie and Mike


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Paul T.
Columbiaville, MI
Buick LeSabre
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2016 Category: Service
Spoke with Paul's wife. She said they couldn't tell them what the problem was with their vehicle.
This review was collected via phone interview by Customer Research Inc.

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Thomas T.
Lapeer, MI
Chevrolet Silverado
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/16/2016 Category: Service
Thomas said when they finished they did not put enough coolant in the radiator and it overheated on the way home. Usually they do good work for him. He took it back in the morning and they filled it.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 06/21/2016

Thomas,
I am so sorry to hear your last experience didn't go as expected. If there is anything else we can do please do not hesitate to let us know. I am happy to hear the problem was taken of the following day. Thank you for being a valued customer.
We appreciate your business very much!

Debbie and Mike


JR
JEROME R.
Lapeer, MI
Mercury Sable
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2016
Mercury Sable
Normaly it would be 5 stars but it was my son who came in. They do not make the part he needs any more so they told him to go to the junkyard to get it which would be fine if he was mechanic knowladgable. I'm surprised they wouldn't have gone and gotten the part and fix it especially after all the times we've brought our previous vehicles there for service. Needless to say it is still not fixed. Now he has to find someone to go with him that knows how to take the part off the used vehicle so he can use it on his car. As far as the next question it would be yes because what you fixed always took care of the problem but this time I would caution them if they have to find their own part.
Debbie S. from Your Complete Auto Repair Service responded on 06/01/2016

Jerome,
I am very sorry to hear about your sons experience at our facility. We would be more than willing to order the used part, or pick it up for you so your son does not have to. We have no problem doing so; i apologize for the confusion that this has brought.
Let me know if there is any way we can resolve this issue please.
Thank you,
Debbie and Mike


BC
BARRY C.
Columbiaville, MI
Chevrolet TrailBlazer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/28/2016
good repairs
repairs are very good but,,,,,,,picking up my blazer the grease all over my seat they cleaned it and gave it back to me and then i looked down and the grease on the carpet , they cleaned it, but not very happy, bed side manner needs to be better.
Debbie S. from Your Complete Auto Repair Service responded on 05/04/2016

I am very sorry for the problem that you had with your last visit. Is there any thing that we can we do to correct the situation? Maybe a free oil change would help. We want happy customers every visit.
Debi & Mike