Your Complete Auto Repair Service


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

392 Reviews

98% Would Recommend
Latest Review 3 days ago
John H. on 01/18/2018
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
John said his experience with the business was alright. They broke his door handle.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/17/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. at Your Complete Auto Repair Service responded on 02/13/2018

John,
I'm sorry to hear you were not satisfied with your visit. If our technician has broken your door handle, we wish you would have let us know & shown us. We have not heard anything about this incident. 
Please feel free to stop up here and show us your vehicle.

Thank you,
Debbie and Mike

NATHAN B. on 07/17/2017
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"Never coming back"
We have had multiple instances where we have had to pay for multiple "fixes" that actually did nothing to correct the actual problem. Most recently we paid $400 to have the rear air conditioning repaired in our SUV. The problem is still not fixed and we cannot get any of our money back. I'm not going to pay to have them guess at the problem more. I will not be going back as this is not the first time we have paid a lot to come home with the same problem.
Vehicle: GMC Yukon
Service Date: 07/12/2017
Review Created: 07/17/2017 08:45 AM
Debbie S. at Your Complete Auto Repair Service responded on 08/01/2017

Nathan,
I am very sorry to hear about your experience. We will be looking into this issue and reaching out to you as soon as possible. If you would like to discuss this matter with the owner, we do have a confidential email for you to discuss any questions / comments / or concerns with her directly. We hope to get this matter resolved.
The email to reach the owner is : carscustomerfeedback@gmail.com

We hope to hear from you soon, we do not like any customer of ours to have this type of experience.

JAY H. on 11/03/2016
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"Disappointed"
I brought my car in because it was pulling to the right and was concerned it needed an alignment. I was told that the problem was with a tire and that they rotated them. I asked about the steering linkage and tie rods etc. and was told they were fine. However, I was told that I would need a second appointment to actually do the alignment, so I made the appointment and they did another inspection. All of a sudden, (only a day or two after the first inspection) I needed a host of front end work to the tune of $850! I asked why this wasn't discovered during the first inspection and was told it was missed by the technician! How can a certified technician miss that much? Needless to say I was extremely angry. I have been bringing my cars to Your Complete Auto Repair Service for years. I don't know what has changed, but their service acumen and abilities have obviously slipped a great deal! The service has gone down hill the last couple of times I have gone there to the point I doubt I will be back.
Vehicle: Chrysler PT Cruiser
Service Date: 10/06/2016
Review Created: 11/03/2016 03:55 AM
DANIEL L. on 08/15/2016
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"Longer Than Expected"
The People were nice and the work got done but when I dropped my vehicle off for repair they said it would only take a few hours, It ended up taking 9 hours. They never called to say it was going to take longer and I had to keep calling to see if it was done yet.
Vehicle: Dodge Grand Caravan
Service Date: 08/12/2016
Review Created: 08/15/2016 09:26 AM
Debbie S. at Your Complete Auto Repair Service responded on 09/21/2016

Daniel,
I am sorry to hear about your experience. If there was any miscommunication on our end, i deeply apologize.
Hopefully  you will give us another chance. I am not sure who you spoke with, but i am sorry that they did not update you regarding the time with your vehicle. Customer satisfaction is our main priority.
Thank you for your business, we appreciate it very much.

Debbie and Mike

JOANNA A. on 08/09/2016
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"So so..."
Got right in which was great, however got charged for parts when I brought my own in. Was told it was for "lube" I had a sensor that just needed to be plugged in. Left and got 1/2 back to work noticing the check engine light still on. Called back yet again and was told to turn the key a few times it will take care of it. Or bring my car back again tomorrow to reset it and check to see if it was really the sensor I had replaced causing the light to be on....
Vehicle: Chevrolet Cruze
Service Date: 08/08/2016
Review Created: 08/09/2016 10:22 AM
Rebecca B. on 02/20/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Very Disappointing Wast of Money"
Summary:
-Gave me several false diagnosis. -Could not fix my problem even after attempting several expensive things. -Did not complete all of the fixes that they said they did and charged me for. -Damaged other things while attempting to diagnose and fix the problem. -Applied patchwork fixes that did not hold up, and that created more damage. -Just as expensive as (or more so than) certified GM mechanics at my usual garage.

Testimony:
I normally go to the service department of Chevy dealerships for all of the service to my vehicle, for everything from oil changes to rip it apart and put it back together fixes. But I was recently tight on cash so decided to give Your Complete Auto Repair Services a try for a small list of issues I needed fixed. It was a mistake. The first thing, a new muffler, went fine. But when they started working on trying to diagnose why my engine light was on. They had me approve (and pay for) fix after fix, and it was not solving the problem. Finally, after dropping an obscene amount of cash, and still not having any positive results, I had to say enough, and cut my losses by walking away without getting my problem fixed. (I even went as far as picking it up once thinking it was fixed and I didn’t even get 6 miles away before the light came back on).

They told me it was safe enough to drive, but after driving it for about a week even more problems began to crop up until I had to bring it in to my dealership service department. Not only had Your Complete Auto Repair Services failed to fix what I had brought it in for, they managed to mangle some stuff in the process. I had to pay for some of the same repairs because, upon closer inspection, they had not made the repairs they told me they had. And, some repairs had to be redone, but correctly this time.

On top of everything, it turns out that Your Complete Auto Repair Services was not any cheaper than the GM-trained Certified Service technicians at the dealer service department—and I had to pay to fix what Your Complete Auto Repair Services broke while attempting to “fix” it the first time. The repair shop I usually go to was by far the least expensive and quickest route in the long run—lesson learned.

P.S.
The person that originally referred me to Your Complete Auto Repair Services in the first place, returned for a problem with the vehicle starting and Your Complete Auto Repair Services worked on it and called it fixed, but the vehicle failed to start shortly afterward and so they then suggested a very costly fix. But instead, it was taken to another repair shop and fixed for only $130 and it has stayed fixed.
Service Date: 12/12/2015
Review Created: 02/20/2016 10:01 AM
KEN F. on 08/07/2015
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"poor workmanship"
I have been having cars do my oil changes for sometime now. But on July 31,2015 will be the last time you will see any of my cars. When I got home first I noticed my lite gray garb bar was covered with black oily hand prints. I would have come back up there, but had a family emergence and had to be out of town. But the big problem was< I started to see big oil spots under the car where ever I parked it. When I got home and got under the car, I found the drain plug was just FINGER TIGHT. This is not acceptable. You also did the same thing to my son-in-laws truck a few months ago. I hope your workmanship improves, but I will find someone else to do my work.
Vehicle: Jeep Grand Cherokee
Service Date: 07/31/2015
Review Created: 08/07/2015 05:43 AM
Debbie S. at Your Complete Auto Repair Service responded on 09/30/2015

Ken, I'm really sorry to hear that you had a bad experience at our business. That certainly is not something that happens often and I would like to make it up to you. I would like to offer you a free oil change and tire rotation on your next visit if you would like to try our services again.
Thank You,
Debbie Stockman
Owner

Julie B. on 08/03/2015
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Julie said the vehicle was fixed less than 90 days ago and had to bring it back. The parts were supposed to be covered under warranty, but they placed used parts on the vehicle. The used parts did not work and then she had to wait for new parts. She mentioned she is not happy with Michael or Chris because they should not zip tie parts together.
Vehicle: Saturn Vue
Category: Service
Service Date: 07/31/2015
Review Created: 08/03/2015
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 04/21/2018
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Elizabeth said the staff accommodated her time and what she needed. They made the process easy for her.
Vehicle: GMC Terrain
Category: Service
Service Date: 03/24/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Renay B. on 04/21/2018
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Renay said the business offered great service at a quick rate. The staff is friendly while taking care of her vehicle's needs.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 03/24/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
CHERYL D. on 04/17/2018
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"What can i say?"
I never have a problem with the staff or mechanics at this establishment. They are always friendly and willing to work within your budget. I believe they are HONEST in what needs to be fixed now and what can wait until later. I can call them first thing in the morning and in most cases be seen by the end of that day. They are always ready to do a quick thorough oil change and will tell you what they noticed in their inspection of what might need to be addressed...but there is NEVER any pressure to do it right NOW!! Just good people and I will continue to take the needs of my jeep to this fine facility. Oh and they have good coffee too!!
Vehicle: Jeep Liberty
Service Date: 04/16/2018
Review Created: 04/17/2018 03:27 AM
Debbie S. at Your Complete Auto Repair Service responded on 04/17/2018

Cheryl,
We are very happy to read this review. Thank you for providing us so much detail regarding your experience, along with our employees during your visit. Customer satisfaction is our main priority, and we always try to make anyone comfortable and feel welcome. I'm also very happy to hear we have good coffee!

Debbie and Mike

David S. on 04/17/2018
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David said the business did a good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 04/16/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Tracy M. on 04/16/2018
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Tracy said everyone was helpful and also honest.
Vehicle: Dodge Journey
Category: Service
Service Date: 03/27/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Bob V. on 04/16/2018
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Bob said his vehicle is running well, the brakes are good, and he is pleased with the service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 03/27/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
CAROL P. on 04/13/2018
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"Excellent service "
My repairs are always completed quickly and well within the time promised. Very thorough and efficient. Always at a good price
Vehicle: Ford Escape
Service Date: 03/14/2018
Review Created: 04/13/2018 07:42 PM
Debbie S. at Your Complete Auto Repair Service responded on 04/17/2018

Carol,
Thank you so much for your kind review. We appreciate your business very much!

Debbie and Mike

Amber G. on 04/13/2018
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Amber said they got it done very efficiently and they were nice about it. It was really great customer service.
Vehicle: GMC Envoy
Category: Service
Service Date: 03/29/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. at Your Complete Auto Repair Service responded on 04/17/2018

Amber,
We are very happy to hear about your experience. Thank you for coming to us for your car care needs!

Debbie and Mike

CHUCK M. on 04/12/2018
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"Great customer service"
I appreciate the personal and professional feeling I get when I have my vehicles serviced at CARS. They are very thorough with their inspections.
Vehicle: Chevrolet Impala Limited
Service Date: 04/11/2018
Review Created: 04/12/2018 08:56 AM
Debbie S. at Your Complete Auto Repair Service responded on 04/12/2018

Chuck,
Thank you so much for the kind words. We appreciate your continuous business with us at CARS!

Have a great day!
Debbie and Mike

Celia D. on 04/07/2018
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Celia said the staff were honest and all around good people. They provided the best service.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/02/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. at Your Complete Auto Repair Service responded on 04/10/2018

Celia,
We appreciate your business very much. Thank you for the kind review!

Debbie and Mike

Joel W. on 04/06/2018
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Joel said the business did a good job.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 04/05/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. at Your Complete Auto Repair Service responded on 04/10/2018

Joel,
Thank you for your review, and letting us service your vehicle.
We appreciate your business very much!

Debbie and Mike

Ric M. on 04/05/2018
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Ric said the staff did what he asked them to do.
Vehicle: Pontiac Aztek
Category: Service
Service Date: 04/03/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. at Your Complete Auto Repair Service responded on 04/10/2018

Ric,
We are happy to hear that. Thank you for your review and we appreciate your business very much!

Debbie and Mike

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