Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

433 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


PR
PAUL R.
Columbiaville, MI
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2018
It seems to me the price of Labor is way to high there
car starts well and runs well and that is why I took it in. I priced a starter and the other part and they were $69 and $149 on line. Air works and heat too. Work appears to be good, seems like the price of labor is way too high!
Debbie S. from Your Complete Auto Repair Service responded on 08/20/2018

I am really sorry that you felt our labor cost was too high for your vehicle repair. The labor that is charged is determined by how long the repair will take a technician to do the job. We follow the same process as other garages and I would hope that you were asked to approve the cost of the job before they repaired your car. Unfortunetly, car repairs can be costly! We do appreciate you coming in and hope that you will come to us again.
Thank You,
Your CARS Staff


TP
Tim P.
Michigan
Chevrolet Silverado SS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018 Category: Service
Tim said he cannot recommend this business. They lied to him from beginning to end. His vehicle sat for 1.25 hours without being looked at. They don't know what they're doing. The new staff is totally incompetent.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 08/20/2018

The staff that you spoke to are not new. They have both been with us for quite awhile. You brought your vehicle in because you had no lights on on your cluster. The technician did do an inspection on your vehicle. He found no problem with your fuse box but needed additional time to see if you had power going to your cluster. He researched the computer database for wiring diagrams for your cluster, and also printed a diagram out for you to explain why it would take some extra time. You were not charged for any of these services. You very very rude, sreaming at the two employees, when all they were doing is trying to help you. 


AP
Annette P.
North Branch, MI
Ford Taurus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2018 Category: Service
Annette said she was really dissatisfied and disappointed with her experience. The staff didn't actually know what was wrong with the vehicle, they were just guessing. The girl on the phone helped her get a credit card through the business which was great, but when she tried to use it she was denied because the total apparently had to be over $350 and her total was $48. This lack of communication caused her to overdraft her bank account and she had to pay a $30 fee because she had planned to use her new credit card she had just received from them. She asked Mike to fix a panel that was loose underneath her vehicle, but he didn't get it done. Additionally, the waiting room upstairs was nasty, it really needed to be cleaned. There were vending machines in the room, but there were no garbage cans so the garbage was just on the floor. Additionally, the floors badly needed to be swept and mopped.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 08/01/2018

I'm really sorry that you did not enjoy your visit with us, Annette. The service writer emailed you the loan information to read, so that you would understand the terms of the contract. Maybe she should have informed you again of the main terms of the agreement.
I'm sorry that you felt the upstairs waiting room wasn't clean enough. Someone had a 4th of July party up the day before. But your son and grandkids did seem to enjoy the hockey and pool table while they were there. 
You came in for an oil change and an inspection on your son's car. We found multiple issues with the vehicle that needed to be addressed. The one issue that we did not give you an estimate for, was your coolant leak. That was due to the high mileage on your car and that would require further diagnostics.
If there is anything we can do for you in the future, let us know.


JH
John H.
Columbiaville, MI
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2018 Category: Service
John said he was there before the business closed, but the mechanic left 20 minutes early. The vehicle was brought in to repair the wheel shake, but it's now shaking more than before the service.
This review was collected via phone interview by Customer Research Inc.

NS
NANCY S.
Metamora, MI
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2018
Not so great
The break Job is still sticking and burning smell after taking it back a second time. The breaks were not acting up when I brought the van in. You said I needed breaks so I let you do the job. The mechanic left rusty foot prints in the van. Just was not happy with the work. Spent a lot of money too. The van still pulls to the right.

JH
John H.
Columbiaville, MI
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2018 Category: Service
John said his experience with the business was alright. They broke his door handle.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 02/13/2018

John,
I'm sorry to hear you were not satisfied with your visit. If our technician has broken your door handle, we wish you would have let us know & shown us. We have not heard anything about this incident. 
Please feel free to stop up here and show us your vehicle.

Thank you,
Debbie and Mike


NB
NATHAN B.
Lapeer, MI
GMC Yukon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2017
Never coming back
We have had multiple instances where we have had to pay for multiple "fixes" that actually did nothing to correct the actual problem. Most recently we paid $400 to have the rear air conditioning repaired in our SUV. The problem is still not fixed and we cannot get any of our money back. I'm not going to pay to have them guess at the problem more. I will not be going back as this is not the first time we have paid a lot to come home with the same problem.
Debbie S. from Your Complete Auto Repair Service responded on 08/01/2017

Nathan,
I am very sorry to hear about your experience. We will be looking into this issue and reaching out to you as soon as possible. If you would like to discuss this matter with the owner, we do have a confidential email for you to discuss any questions / comments / or concerns with her directly. We hope to get this matter resolved.
The email to reach the owner is : carscustomerfeedback@gmail.com

We hope to hear from you soon, we do not like any customer of ours to have this type of experience.


JH
JAY H.
Oxford, MI
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Disappointed
I brought my car in because it was pulling to the right and was concerned it needed an alignment. I was told that the problem was with a tire and that they rotated them. I asked about the steering linkage and tie rods etc. and was told they were fine. However, I was told that I would need a second appointment to actually do the alignment, so I made the appointment and they did another inspection. All of a sudden, (only a day or two after the first inspection) I needed a host of front end work to the tune of $850! I asked why this wasn't discovered during the first inspection and was told it was missed by the technician! How can a certified technician miss that much? Needless to say I was extremely angry. I have been bringing my cars to Your Complete Auto Repair Service for years. I don't know what has changed, but their service acumen and abilities have obviously slipped a great deal! The service has gone down hill the last couple of times I have gone there to the point I doubt I will be back.

DL
DANIEL L.
Lapeer, MI
Dodge Grand Caravan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2016
Longer Than Expected
The People were nice and the work got done but when I dropped my vehicle off for repair they said it would only take a few hours, It ended up taking 9 hours. They never called to say it was going to take longer and I had to keep calling to see if it was done yet.
Debbie S. from Your Complete Auto Repair Service responded on 09/21/2016

Daniel,
I am sorry to hear about your experience. If there was any miscommunication on our end, i deeply apologize.
Hopefully  you will give us another chance. I am not sure who you spoke with, but i am sorry that they did not update you regarding the time with your vehicle. Customer satisfaction is our main priority.
Thank you for your business, we appreciate it very much.

Debbie and Mike


JA
JOANNA A.
Davison, MI
Chevrolet Cruze
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2016
So so...
Got right in which was great, however got charged for parts when I brought my own in. Was told it was for "lube" I had a sensor that just needed to be plugged in. Left and got 1/2 back to work noticing the check engine light still on. Called back yet again and was told to turn the key a few times it will take care of it. Or bring my car back again tomorrow to reset it and check to see if it was really the sensor I had replaced causing the light to be on....

RB
Rebecca B.
Lapeer, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2016
Very Disappointing Wast of Money
Summary:
-Gave me several false diagnosis. -Could not fix my problem even after attempting several expensive things. -Did not complete all of the fixes that they said they did and charged me for. -Damaged other things while attempting to diagnose and fix the problem. -Applied patchwork fixes that did not hold up, and that created more damage. -Just as expensive as (or more so than) certified GM mechanics at my usual garage.

Testimony:
I normally go to the service department of Chevy dealerships for all of the service to my vehicle, for everything from oil changes to rip it apart and put it back together fixes. But I was recently tight on cash so decided to give Your Complete Auto Repair Services a try for a small list of issues I needed fixed. It was a mistake. The first thing, a new muffler, went fine. But when they started working on trying to diagnose why my engine light was on. They had me approve (and pay for) fix after fix, and it was not solving the problem. Finally, after dropping an obscene amount of cash, and still not having any positive results, I had to say enough, and cut my losses by walking away without getting my problem fixed. (I even went as far as picking it up once thinking it was fixed and I didn’t even get 6 miles away before the light came back on).

They told me it was safe enough to drive, but after driving it for about a week even more problems began to crop up until I had to bring it in to my dealership service department. Not only had Your Complete Auto Repair Services failed to fix what I had brought it in for, they managed to mangle some stuff in the process. I had to pay for some of the same repairs because, upon closer inspection, they had not made the repairs they told me they had. And, some repairs had to be redone, but correctly this time.

On top of everything, it turns out that Your Complete Auto Repair Services was not any cheaper than the GM-trained Certified Service technicians at the dealer service department—and I had to pay to fix what Your Complete Auto Repair Services broke while attempting to “fix” it the first time. The repair shop I usually go to was by far the least expensive and quickest route in the long run—lesson learned.

P.S.
The person that originally referred me to Your Complete Auto Repair Services in the first place, returned for a problem with the vehicle starting and Your Complete Auto Repair Services worked on it and called it fixed, but the vehicle failed to start shortly afterward and so they then suggested a very costly fix. But instead, it was taken to another repair shop and fixed for only $130 and it has stayed fixed.

KF
KEN F.
Lapeer, MI
Jeep Grand Cherokee
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2015
poor workmanship
I have been having cars do my oil changes for sometime now. But on July 31,2015 will be the last time you will see any of my cars. When I got home first I noticed my lite gray garb bar was covered with black oily hand prints. I would have come back up there, but had a family emergence and had to be out of town. But the big problem was< I started to see big oil spots under the car where ever I parked it. When I got home and got under the car, I found the drain plug was just FINGER TIGHT. This is not acceptable. You also did the same thing to my son-in-laws truck a few months ago. I hope your workmanship improves, but I will find someone else to do my work.
Debbie S. from Your Complete Auto Repair Service responded on 09/30/2015

Ken, I'm really sorry to hear that you had a bad experience at our business. That certainly is not something that happens often and I would like to make it up to you. I would like to offer you a free oil change and tire rotation on your next visit if you would like to try our services again.
Thank You,
Debbie Stockman
Owner


JB
Julie B.
North Branch, MI
Saturn Vue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2015 Category: Service
Julie said the vehicle was fixed less than 90 days ago and had to bring it back. The parts were supposed to be covered under warranty, but they placed used parts on the vehicle. The used parts did not work and then she had to wait for new parts. She mentioned she is not happy with Michael or Chris because they should not zip tie parts together.
This review was collected via phone interview by Customer Research Inc.

CR
CAROL R.
Metamora, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Best place ever
I will never go any where else for car repairs. They are honest and treat you like family.
Debbie S. from Your Complete Auto Repair Service responded on 08/20/2018

Thank you so much! Our customers are very important to us and you can't get a nicer compliment. See you for your next service.


DG
Dan G.
Lapeer, MI
Oldsmobile Eighty-Eight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Dan said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 08/20/2018

Thank you for trusting us with your automotive service and we hope to see you again.


JD
John D.
Michigan
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
John said the business could have more competitive prices.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 08/20/2018

Thank you for your honest answer. We try to stay competive with other automotive repair shops. It someimes depends on the repair, as to how much wiggle room there is.We hope to see you again.


JM
Jeff M.
Lapeer, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Jeff said the staff at this facility were nice to his wife. They asked her the right questions and they didn't try to take advantage of her.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 08/20/2018

Thank you for your recommendation. We always try to treat our customers fairly and wouldn't try to take advantage of anyone. Thank you for trusting us with your automotive services.


LO
Louise O.
North Branch, MI
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Louise said the staff was thorough, very nice and did what she wanted. She was happy with it.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
Mayville, MI
GMC Yukon XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Nancy said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Jane S.
Lapeer, MI
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jane said the service was great.
This review was collected via phone interview by Customer Research Inc.