Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

411 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


NS
NANCY S.
Metamora, MI
Dodge Grand Caravan
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2018
Not so great
The break Job is still sticking and burning smell after taking it back a second time. The breaks were not acting up when I brought the van in. You said I needed breaks so I let you do the job. The mechanic left rusty foot prints in the van. Just was not happy with the work. Spent a lot of money too. The van still pulls to the right.

JH
John H.
Columbiaville, MI
Dodge Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2018 Category: Service
John said his experience with the business was alright. They broke his door handle.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 02/13/2018

John,
I'm sorry to hear you were not satisfied with your visit. If our technician has broken your door handle, we wish you would have let us know & shown us. We have not heard anything about this incident. 
Please feel free to stop up here and show us your vehicle.

Thank you,
Debbie and Mike


NB
NATHAN B.
Lapeer, MI
GMC Yukon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2017
Never coming back
We have had multiple instances where we have had to pay for multiple "fixes" that actually did nothing to correct the actual problem. Most recently we paid $400 to have the rear air conditioning repaired in our SUV. The problem is still not fixed and we cannot get any of our money back. I'm not going to pay to have them guess at the problem more. I will not be going back as this is not the first time we have paid a lot to come home with the same problem.
Debbie S. from Your Complete Auto Repair Service responded on 08/01/2017

Nathan,
I am very sorry to hear about your experience. We will be looking into this issue and reaching out to you as soon as possible. If you would like to discuss this matter with the owner, we do have a confidential email for you to discuss any questions / comments / or concerns with her directly. We hope to get this matter resolved.
The email to reach the owner is : carscustomerfeedback@gmail.com

We hope to hear from you soon, we do not like any customer of ours to have this type of experience.


JH
JAY H.
Oxford, MI
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Disappointed
I brought my car in because it was pulling to the right and was concerned it needed an alignment. I was told that the problem was with a tire and that they rotated them. I asked about the steering linkage and tie rods etc. and was told they were fine. However, I was told that I would need a second appointment to actually do the alignment, so I made the appointment and they did another inspection. All of a sudden, (only a day or two after the first inspection) I needed a host of front end work to the tune of $850! I asked why this wasn't discovered during the first inspection and was told it was missed by the technician! How can a certified technician miss that much? Needless to say I was extremely angry. I have been bringing my cars to Your Complete Auto Repair Service for years. I don't know what has changed, but their service acumen and abilities have obviously slipped a great deal! The service has gone down hill the last couple of times I have gone there to the point I doubt I will be back.

DL
DANIEL L.
Lapeer, MI
Dodge Grand Caravan
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2016
Longer Than Expected
The People were nice and the work got done but when I dropped my vehicle off for repair they said it would only take a few hours, It ended up taking 9 hours. They never called to say it was going to take longer and I had to keep calling to see if it was done yet.
Debbie S. from Your Complete Auto Repair Service responded on 09/21/2016

Daniel,
I am sorry to hear about your experience. If there was any miscommunication on our end, i deeply apologize.
Hopefully  you will give us another chance. I am not sure who you spoke with, but i am sorry that they did not update you regarding the time with your vehicle. Customer satisfaction is our main priority.
Thank you for your business, we appreciate it very much.

Debbie and Mike


JA
JOANNA A.
Davison, MI
Chevrolet Cruze
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2016
So so...
Got right in which was great, however got charged for parts when I brought my own in. Was told it was for "lube" I had a sensor that just needed to be plugged in. Left and got 1/2 back to work noticing the check engine light still on. Called back yet again and was told to turn the key a few times it will take care of it. Or bring my car back again tomorrow to reset it and check to see if it was really the sensor I had replaced causing the light to be on....

RB
Rebecca B.
Lapeer, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2016
Very Disappointing Wast of Money
Summary:
-Gave me several false diagnosis. -Could not fix my problem even after attempting several expensive things. -Did not complete all of the fixes that they said they did and charged me for. -Damaged other things while attempting to diagnose and fix the problem. -Applied patchwork fixes that did not hold up, and that created more damage. -Just as expensive as (or more so than) certified GM mechanics at my usual garage.

Testimony:
I normally go to the service department of Chevy dealerships for all of the service to my vehicle, for everything from oil changes to rip it apart and put it back together fixes. But I was recently tight on cash so decided to give Your Complete Auto Repair Services a try for a small list of issues I needed fixed. It was a mistake. The first thing, a new muffler, went fine. But when they started working on trying to diagnose why my engine light was on. They had me approve (and pay for) fix after fix, and it was not solving the problem. Finally, after dropping an obscene amount of cash, and still not having any positive results, I had to say enough, and cut my losses by walking away without getting my problem fixed. (I even went as far as picking it up once thinking it was fixed and I didn’t even get 6 miles away before the light came back on).

They told me it was safe enough to drive, but after driving it for about a week even more problems began to crop up until I had to bring it in to my dealership service department. Not only had Your Complete Auto Repair Services failed to fix what I had brought it in for, they managed to mangle some stuff in the process. I had to pay for some of the same repairs because, upon closer inspection, they had not made the repairs they told me they had. And, some repairs had to be redone, but correctly this time.

On top of everything, it turns out that Your Complete Auto Repair Services was not any cheaper than the GM-trained Certified Service technicians at the dealer service department—and I had to pay to fix what Your Complete Auto Repair Services broke while attempting to “fix” it the first time. The repair shop I usually go to was by far the least expensive and quickest route in the long run—lesson learned.

P.S.
The person that originally referred me to Your Complete Auto Repair Services in the first place, returned for a problem with the vehicle starting and Your Complete Auto Repair Services worked on it and called it fixed, but the vehicle failed to start shortly afterward and so they then suggested a very costly fix. But instead, it was taken to another repair shop and fixed for only $130 and it has stayed fixed.

KF
KEN F.
Lapeer, MI
Jeep Grand Cherokee
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2015
poor workmanship
I have been having cars do my oil changes for sometime now. But on July 31,2015 will be the last time you will see any of my cars. When I got home first I noticed my lite gray garb bar was covered with black oily hand prints. I would have come back up there, but had a family emergence and had to be out of town. But the big problem was< I started to see big oil spots under the car where ever I parked it. When I got home and got under the car, I found the drain plug was just FINGER TIGHT. This is not acceptable. You also did the same thing to my son-in-laws truck a few months ago. I hope your workmanship improves, but I will find someone else to do my work.
Debbie S. from Your Complete Auto Repair Service responded on 09/30/2015

Ken, I'm really sorry to hear that you had a bad experience at our business. That certainly is not something that happens often and I would like to make it up to you. I would like to offer you a free oil change and tire rotation on your next visit if you would like to try our services again.
Thank You,
Debbie Stockman
Owner


JB
Julie B.
North Branch, MI
Saturn Vue
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2015 Category: Service
Julie said the vehicle was fixed less than 90 days ago and had to bring it back. The parts were supposed to be covered under warranty, but they placed used parts on the vehicle. The used parts did not work and then she had to wait for new parts. She mentioned she is not happy with Michael or Chris because they should not zip tie parts together.
This review was collected via phone interview by Customer Research Inc.

EL
Elizabeth L.
Michigan
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Elizabeth said the staff told her that if her engine light came back on or she stalled for any reason, she should come back in for additional service so they could determine what is wrong.
This review was collected via phone interview by Customer Research Inc.

JT
Josh T.
Davison, MI
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Josh said the service at this business was quick and convenient. The staff was courteous and the business was clean.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Lapeer, MI
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jason said the staff was helpful when getting his vehicle serviced.
This review was collected via phone interview by Customer Research Inc.

JC
Jeanne C.
Lapeer, MI
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jeanne said the employees were friendly. They were helpful. They were pretty thorough with her service. They provided good work. The service price was good.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
Columbiaville, MI
GMC Sierra 3500 Classic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Wayne said the business provides quick service and the staff are very friendly.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 06/08/2018

Thank you so much Wayne, for choosing Your Complete Auto for your car care needs. We appreciate your business.
Thank You,
Debbie, Mike, and Staff


KN
KAREN N.
Columbiaville, MI
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
Deb and Mike are great
Great and friendly staff. HONEST and trustworthy mechanics. Been going to them for 20 years.
Debbie S. from Your Complete Auto Repair Service responded on 06/08/2018

Thank you Karen for your feedback about our business. We really appreciate you choosing us to service your vehicles. It’s nice to hear that customers have followed us for so long. We look forward to seeing you in the future.
Thank You,
Debbie, Mike, and staff


TB
Tom B.
Lapeer, MI
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Tom's wife. She said she likes the business and the staff did a good job on the vehicle.
This review was collected via phone interview by Customer Research Inc.

DP
Diana P.
Silverwood, MI
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Diana said the mechanic was efficient and they did the job. They showed the problem with the cabin filter.
This review was collected via phone interview by Customer Research Inc.

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CHERYL D.
Columbiaville, MI
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great place to get repairs completed
This establishment is always open for a quick oil change or dummy light check! The staff are very helpful and do NOT try to sell you parts you don't need. They always explain any work that might be needed and discuss ALL your options. They never pressure you to get the work done unless it is a safety issue. I recommend these folks to everyone.

SB
SONYA B.
Lapeer, MI
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Friendly, Honest and fair priced
I've been coming here for 10 years, and have referred my Mother, and friends and family around the area. I highly recommend Your Complete Auto Repair.

TT
Tom T.
Lapeer, MI
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Tom said the business has always been fair with him.
This review was collected via phone interview by Customer Research Inc.