Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

434 Reviews

100% Would Recommend
96% Business Response
Latest Review 5 days ago

Reviews


DC
Damian C.
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016
Reliable and available, friendly service
Always do a thorough job and quality work
Fran P. from Pardo's Automotive Inc responded on 05/27/2016

Thanks for the patronage and 5 star review. Can you please check the recommended box for a YES with the 5 star review. If it is no please call us and let us know why.
Thanks, Pardos Auto


AC
Anthony C.
West Chester, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2016
A little pricey
I thought the fees were kind of just for a new battery
Fran P. from Pardo's Automotive Inc responded on 04/14/2016

Thanks for the response Anthony and I'm sorry you feel our prices are high for the new battery installation. I know it came in for a 'runs poorly while driving and dies sometimes' situation. Unfortunately we had to charge the battery to drive the vehicle and verify the concern, then test it along with the charging system, clear the codes in the vehicle after replacing the battery to verify the repair. This process was not a simple battery that was dead or a no start. The expense was the Labor to diagnose and verify, tow the vehicle, and install the correct battery in the vehicle. Labor 102.50, Tow 71.00, Battery 84Month Interstate 153.00. I do agree that it is expensive to fix cars today. Thanks for your patronage and we hope to see you again sometime.


JA
Jessica A.
Chester Springs, PA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
The staff and reliability
Fran and his team are friendly and always get the job done fast. They fit you in always! I know I’m in good hands at Pardos.
Max H. from Pardo's Automotive Inc responded on 07/16/2019

Thank you for your review Jessica!


WM
William M.
West Chester, PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
William said the staff was super friendly and helpful, and he appreciates everything they did.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 07/10/2019

Thank you for the review William!


Verified Customer
West Chester, PA
Cadillac CTS Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Noise fixed right first time, car back same day.
Had a noise in my car that got louder the faster i went, Pardo's figured it out the same day and was to repair it, get the car back to me, and explained everything in detail. Excellent pictures and reports sent to my phone along the way.
Max H. from Pardo's Automotive Inc responded on 07/02/2019

Thank you for the review!


RD
Richard D.
West Chester, PA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
They get it right the first time
The work has been flawless, Pardos has been my go-to garage for years. Highly recommended.
Max H. from Pardo's Automotive Inc responded on 07/02/2019

Thank you for your review Rick!


DC
Denise C.
Pennsylvania
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Denise said her experience with this business was wonderful, and that she couldn't say enough good things about it.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 06/24/2019

Thank you for your review Denise!


TM
Thomas M.
West Chester, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Brakes repair
Pardo’s service is always a No Surprise operation. The process is always convenient, efficient and friendly. A great local business.
Max H. from Pardo's Automotive Inc responded on 06/14/2019

Thank you for your review Thomas!


ML
Mike L.
West Chester, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Mike said the business's staff did what he needed done promptly, it was timely, same day, and the cost was fine.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 06/14/2019

Thank you for the review Mike!


Verified Customer
West Chester, PA
Cadillac CTS Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Service with a smile and great explanation of repairs.
Quick turn around for my CTS, always reasonable and reliable......Fran explains what is needed and what can be done in the future.
Max H. from Pardo's Automotive Inc responded on 06/04/2019

Thank you for the review!


MS
Mike S.
West Chester, PA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Good quick service
Always a professional and speedy job
Max H. from Pardo's Automotive Inc responded on 06/04/2019

Thank you for your review Mike!


Verified Customer
West Chester, PA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Knowledgeable and Friendly Staff
The staff is knowledgeable and right on when it comes to diagnosing problems. It's nice to be welcomed by a smiling face - answering my questions and making an appointment that suits my schedule. I would recommend Pardo's to anyone who is looking for a new - or better - auto repair shop!
Max H. from Pardo's Automotive Inc responded on 05/31/2019

Thank you for the review!


KJ
Kristin J.
Garnet Valley, PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Kristin said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 05/31/2019

Thank you for your review Kristin!


KS
Kyle S.
West Chester, PA
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Kyle said the employees provided excellent service.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 05/13/2019

Thank you for your review Kyle!


JQ
Josh Q.
West Chester, PA
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Josh said Frank is a good businessman. He does excellent work. He's more than happy with the work performed. They're very honest and timely.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 05/13/2019

Thank you for the review Josh!


JA
Joe A.
Exton, PA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Joe said the Franny was great.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 05/13/2019

Thank you for your review Joe!


TA
Thomas A.
West Chester, PA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Jeep noise
Thanks again guys for fixing my wife’s Jeep (not my favorite truck) gives me piece of mind to know that when you guys get done her car is safe
Thank you
Max H. from Pardo's Automotive Inc responded on 05/13/2019

Thank you for the review Tommy!


TA
Thomas A.
West Chester, PA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Blown tranny
Thanks Fran for helping me thru the tranny replacement you were spot on with your diagnosis.
Thank you again for the quick turnaround and you updates of the progress daily.
See you in August for my inspection
Thanks again
Tom
Max H. from Pardo's Automotive Inc responded on 04/11/2019

Thank you for your review Tom. See you in August!


ER
Elizabeth R.
Malvern, PA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Elizabeth said that the place did everything she asked in a timely and professional way.
This review was collected via phone interview by Customer Research Inc.
Max H. from Pardo's Automotive Inc responded on 04/10/2019

Thank you for your review Liz!


Verified Customer
West Chester, PA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Service with a smile and great explanation of repairs.
Pardo's always gives fast reliable service and a great explanation of what is needed now and what is needed in the future.....i leave with a better understanding of cars every time.!
Max H. from Pardo's Automotive Inc responded on 04/09/2019

Thank you for your review!