Hi tara this is Dave Douty the owner from Douty chalfa auto. Thank you for your review and I am sorry they did not vacuum your car out it most definitely should have been done. I have already talked to the staff about this issue. Because of your inconvenience I would like to offer you a free oil change coupon and when you come in to pick it up at your convenience we will immediately vacuum your car out. Thank you again for your business and if you need anything just let me know.