Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

131 Reviews

97% Would Recommend
Latest Review over 1 year ago

Reviews


AS
ABDULLAH S.
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2016
The worst
They charge too much for labor.

SG
Shaun G.
Greenbelt, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/24/2017
The tire guys at the shop.
These dudes installed tires (which are enexpensive, so If you're on a budget, it helps out tremendously) and when they installed em, they put the lugs on way too tight. I tried to take em offa week later to change my brakes and I couldnt get em off. Im not some weak guy. I've done my own brakes on all of my cars for the past 18 years. I even used an electric impact wrench to try and get em off. Would not work. I went back to the exxon ans these dudes tell me that it couldnt have been them. I was like this was last week and I come to yall all the time. I even brought up the conversations we had while they were doing my tires. Still, they pretended it wasnt them. One dude even said "well Audi lugs self tighten". I was dying. Please dont play me like Im some dumb millenial who has no idea about cars. I wasnt asking for any money back, just loosen the lugs some so that I can tighen em back up to normal specs.

If people cant own up to their mistakes instead of lying to them, I'd probably come back and keep spending my money with them... But these dudes? Come on... Bama told me that Audi lugs self tighten and then reminded me to tighten em back up when I was about to leave. I thought they were supposed to self tighten while Im driving lol

DW
Denise W.
Maryland
Volkswagen Jetta
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Denise said she went into the business to have the air conditioner repaired. She said as soon as she got home, it quit again. However, the technician who helped her was very nice and polite.
This review was collected via phone interview by Customer Research Inc.

DM
Dondrae M.
Maryland
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2016 Category: Service
Dondrae said there wasn't too much interaction. He stated he would not recommend them because he felt he was being nickeled and dimed for services that are generally included with an oil change.
This review was collected via phone interview by Customer Research Inc.

JD
Jermaine D.
Maryland
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2016 Category: Service
Jermaine said he had a good experience with the business, except that they found more problems, and he had to pay more.
This review was collected via phone interview by Customer Research Inc.

TJ
Tyquala J.
Maryland
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2016 Category: Service
Tyquala said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

DU
David U.
Maryland
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016 Category: Service
David said they did a great job and he was in and out.
This review was collected via phone interview by Customer Research Inc.

MK
Marie K.
Maryland
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016 Category: Service
Marie said she has used the business before and feels they are pretty good. She will use them again.
This review was collected via phone interview by Customer Research Inc.

FB
Frederick B.
Annapolis, MD
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016 Category: Service
Frederick said they did a good job and they saved him money by not replacing parts that were not needed. It was good and efficient service and he was pleased.
This review was collected via phone interview by Customer Research Inc.

AK
Abigail K.
Greenbelt, MD
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2016 Category: Service
Abigail said this was her second visit with the business and they had good service. They were respectful and the service was finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CK
Charmaine K.
Maryland
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016 Category: Service
Charmaine said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JK
Joshua K.
Maryland
Mitsubishi 3000GT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2016 Category: Service
Joshua said this business did not fix the problem that he brought his vehicle in for, but they identified a different problem that he was unaware of.
This review was collected via phone interview by Customer Research Inc.

JJ
Jennifer J.
Maryland
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016 Category: Service
Jennifer said she had a really good experience.
This review was collected via phone interview by Customer Research Inc.

MP
Matthew P.
Maryland
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2016 Category: Service
Matthew said it was good and they did the job well. He asked them if he can pick his vehicle up by 11:30 but he ended picking his vehicle up later on in the day.
This review was collected via phone interview by Customer Research Inc.

CS
Camille S.
Greenbelt, MD
Lexus GS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2016 Category: Service
Camille said the staff was very attentive at this business. Her vehicle was diagnosed quickly.
This review was collected via phone interview by Customer Research Inc.

GB
G B.
Maryland
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
G said the service on his vehicle was good.
This review was collected via phone interview by Customer Research Inc.

LC
Lap C.
Maryland
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2015 Category: Service
Lap said he really appreciates how quickly the work was done. He also said they have great prices.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Maryland
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2015 Category: Service
Mary said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SF
Steven F.
Maryland
Mazda Protege
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2015 Category: Service
Steven said the business was very nice and very quick with the repair work. The parts were more expensive than he thought they would be.
This review was collected via phone interview by Customer Research Inc.

DF
Donita F.
Maryland
Mitsubishi Galant
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2015 Category: Service
Donita said the staff at this business was generous. She felt like she could have gotten a better deal.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 131 in total