Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

397 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


Verified Customer
Chula Vista, CA
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2018
Rising fees - not so good
I use to recommend family and friend in the past but service fees have grown so fast it’s unrealist. They’re more interested in profit and getting away from “fair” service... pretty sure I will not be going back... sad!
Hector S. from Precision Motors Auto Repair responded on 08/01/2018

Thank you Steve for your your business and trust. We have always been interested in customer service as you know from past experiences. Our goal to to always provide Service first.


IS
Irving S.
San Diego, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Irving said he would not recommend the business for service because of the price he was charged.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 06/14/2018

We're sorry that you feel you paid too much Irving. I thought that not charging you for the diagnoses, the smog check, and also running all the smog monitors was a GREAT discount. Thank you for your business.


CC
Chris C.
Chula Vista, CA
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2018
Freeze Plug Blown Out
The temporary freeze plug you installed made it back to the base at Coronado & 2 different 6 mile trips back & forth to the exchange on base before it came out again. I know you said no warranty since it was a temp rubber freeze plug but it didn't last but 2 days before falling out. I found it laying under my truck along with all the coolant on the ground. The plug was the wrong size installed because your mechanic cut it down on all sides which is why it didn't work. I purchased the correct brass permanent freeze plug from O'reilly Auto parts for $2.49 & a tube of sealant for $7.99 took a 1 inch socket & brass hammer & fixed it myself since your mechanic said it could not be reached without removing the Head & spending $1600.00 to fix it. If you cannot figure it out, I will no longer use your shop in the future since I had to fix it myself when your ASE certified mechanic could not. I have pictures if you want them.

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Eduardo L.
Chula Vista, CA
Chevrolet Caprice
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2017 Category: Service
Eduardo said he requested a certified mechanic statement on the condition of his vehicle for insurance. The insurance company requested this be done to check the safety to operate this older vehicle. They concluded the motor was unsafe and that the steering wheel was unsafe which was very extreme. They were very picky about a minor scratch in the glass and said the window was unsafe. They made a bunch of conclusions that were totally unreasonable. He stated he wanted explanations and was very unhappy with their statement. He is not an amateur and he knows about vehicles so their findings were ludicrous. It doesn't make sense and he doesn't understand their standards.
This review was collected via phone interview by Customer Research Inc.

CI
Carlos I.
Chula Vista, CA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2017 Category: Service
Carlos said the pricing at this business is a little expensive. He would not recommend them because there are other facilities that offer cheaper service.
This review was collected via phone interview by Customer Research Inc.

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GIOVANNI P.
Chula Vista, CA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Best Customer Service
Outstanding service. Respectable,friendly. Honest, & caring. The staffs are always professional, experience and dedicated to their work.
Hector S. from Precision Motors Auto Repair responded on 10/15/2018

Thank you always Mr Gio for your business ,trust, and most importantly your friendship. Thanks again.


DW
Darla W.
San Diego, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Darla said the staff provided really good service.
This review was collected via phone interview by Customer Research Inc.

LJ
LINDA J.
National City, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Friendly
They treat you like family
Hector S. from Precision Motors Auto Repair responded on 10/01/2018

Thank you Mrs. Jones for years of business and trust.


JG
Johnny G.
Chula Vista, CA
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Johnny said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

AA
Antonio A.
Chula Vista, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Antonio said the business was very helpful and did not take advantage of him. He said he will return for work.
This review was collected via phone interview by Customer Research Inc.

JH
Jameson H.
El Cajon, CA
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jameson said hector does an excellent job.
This review was collected via phone interview by Customer Research Inc.

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DIONICIO M.
Chula Vista, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Great Service
Precision diagnosed and helped us get our vehicle repaired and back on the road. We take all our vehicles to Hector because we know we can trust the service every time!
Hector S. from Precision Motors Auto Repair responded on 10/02/2018

Thank you for your trust and business Monarrez Family .


BB
Ben B.
San Diego, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Ben said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 10/04/2018

Thank you Ben for your business and trust


JA
Javier A.
Coronado, CA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Javier said the staff was super nice and helpful. Hector kept in contact during the service.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 09/26/2018

Thank you Javier Jr and Sr for your business and trust.


JB
Jorge B.
Chula Vista, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Jorge said that this business provided a nice, speedy service. He highly recommends them.
This review was collected via phone interview by Customer Research Inc.

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MARIANO G.
Chula Vista, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Mario
Reasonable price and job was done in a timely manner.
Hector S. from Precision Motors Auto Repair responded on 09/21/2018

Thank you Mr. Gantala for all your busniness and trust.


LK
Lyndon K.
Chula Vista, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Awesome service
Good service, awesome staff. Got my doors fixed for a reasonable amount. Would recommend coming here.
Hector S. from Precision Motors Auto Repair responded on 09/19/2018

Thank you for your business and trust Lyndon.


SB
Shondel B.
Chula Vista, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
The commitment to making sure my car ran safely.
I liked the way Hector spoke about the car his knowledge was superior. I have been having issues with this car for a year and he worked on it and fixed the problem. I would recommend others to come here with their cars.
Hector S. from Precision Motors Auto Repair responded on 09/19/2018

Thank you for your business and trust Shondel.


SB
SHIRLEY B.
San Diego, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Received the usual and expected work.
Staff is exceptionally friendly, work was completed on time as usual, the price is right and work was completed as requested. Future work was recommended as expected. Hector and Janet both easy to work with.
Hector S. from Precision Motors Auto Repair responded on 09/10/2018

Thank you Mrs. Brooks for your business and trust.


MI
Marco I.
San Diego, CA
Land Rover Discovery
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2018 Category: Service
Marco said he has worked with Hector for a lot of years and he fixes the problem.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 09/10/2018

Gracias Sr. Ibarra por su negocio, y por su confianza.