Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

377 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


Verified Customer
Chula Vista, CA
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2018
Rising fees - not so good
I use to recommend family and friend in the past but service fees have grown so fast it’s unrealist. They’re more interested in profit and getting away from “fair” service... pretty sure I will not be going back... sad!
Hector S. from Precision Motors Auto Repair responded on 08/01/2018

Thank you Steve for your your business and trust. We have always been interested in customer service as you know from past experiences. Our goal to to always provide Service first.


IS
Irving S.
San Diego, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Irving said he would not recommend the business for service because of the price he was charged.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 06/14/2018

We're sorry that you feel you paid too much Irving. I thought that not charging you for the diagnoses, the smog check, and also running all the smog monitors was a GREAT discount. Thank you for your business.


CC
Chris C.
Chula Vista, CA
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2018
Freeze Plug Blown Out
The temporary freeze plug you installed made it back to the base at Coronado & 2 different 6 mile trips back & forth to the exchange on base before it came out again. I know you said no warranty since it was a temp rubber freeze plug but it didn't last but 2 days before falling out. I found it laying under my truck along with all the coolant on the ground. The plug was the wrong size installed because your mechanic cut it down on all sides which is why it didn't work. I purchased the correct brass permanent freeze plug from O'reilly Auto parts for $2.49 & a tube of sealant for $7.99 took a 1 inch socket & brass hammer & fixed it myself since your mechanic said it could not be reached without removing the Head & spending $1600.00 to fix it. If you cannot figure it out, I will no longer use your shop in the future since I had to fix it myself when your ASE certified mechanic could not. I have pictures if you want them.

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Eduardo L.
Chula Vista, CA
Chevrolet Caprice
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2017 Category: Service
Eduardo said he requested a certified mechanic statement on the condition of his vehicle for insurance. The insurance company requested this be done to check the safety to operate this older vehicle. They concluded the motor was unsafe and that the steering wheel was unsafe which was very extreme. They were very picky about a minor scratch in the glass and said the window was unsafe. They made a bunch of conclusions that were totally unreasonable. He stated he wanted explanations and was very unhappy with their statement. He is not an amateur and he knows about vehicles so their findings were ludicrous. It doesn't make sense and he doesn't understand their standards.
This review was collected via phone interview by Customer Research Inc.

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Carlos I.
Chula Vista, CA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2017 Category: Service
Carlos said the pricing at this business is a little expensive. He would not recommend them because there are other facilities that offer cheaper service.
This review was collected via phone interview by Customer Research Inc.

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Miguel H.
Chula Vista, CA
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Miguel said the employees treated him very well. He is happy with this business.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 08/14/2018

Gracia's por su confianza y su negocio Sr. Hernandez.


AT
Amber T.
El Cajon, CA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Professional and customer service is very important to them. They actually care about their customer's!
I live in El Cajon and I drive all the way to Chula Vista so I can get my car serviced by them only. I'm a single mom with four children, and every penny in my world counts! They have worked with me with multiple repairs for my vehicle. They've sent me reminders to ensure that my vehicle is safe for my children as well! They are a family-owned company who values their customers and treat them as if it was their own family. I highly recommend Precision Automotive for any need.
Hector S. from Precision Motors Auto Repair responded on 08/01/2018

Thank you Amber for your trust and business.


CA
Cory A.
California
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Cory said the staff provided very good customer service. The mechanic is very knowledgeable and they try to keep him informed and help him out as much as they can.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 08/06/2018

Thank you for your business and trust.


SL
Sonia L.
Spring Valley, CA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Sonia said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 08/02/2018

Thank you Ms. Lopez for your business and trust.


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Gloria D.
National City, CA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Gloria said the employees were fast and provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 07/25/2018

Thank you for your business and trust.


MG
Marcelo G.
San Diego, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Marcelo said the vehicle is running perfectly now, and he is very happy with this business.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 08/13/2018

Thank you Mr. and Mrs. Gamez for your trust and business.


DA
David A.
Chula Vista, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
David said the employees did what they needed to do and got him in and out.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 07/12/2018

Thank you Mr Alvarez for your business and trust


MI
Marco I.
San Diego, CA
Land Rover Discovery
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Marco said the staff always do an excellent job.
This review was collected via phone interview by Customer Research Inc.

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Sammy R.
San Diego, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Sammy said this business was able to help him over the phone without him having to take his vehicle in to them first. Hector explained everything what was wrong and what was fixed. They were helpful.
This review was collected via phone interview by Customer Research Inc.

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Robert P.
Chula Vista, CA
Nissan 370Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
Outstanding service. I will return for car service ....Thanks All
Outstanding service
Hector S. from Precision Motors Auto Repair responded on 07/03/2018

Thanks again Mr Powers for your business and trust.


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Tracy M.
Santee, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Tracy said she has been dealing with the staff a long time, and they're great amazing people.
This review was collected via phone interview by Customer Research Inc.

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Kenny G.
California
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kenny said the service is always great. The atmosphere of the business was good.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 06/13/2018

Thanks Kenny.


AT
Amber T.
El Cajon, CA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Amber said the staff were very great to her, that she has been going to the business for the last 3 months, and if it were not for them, she would probably be broken down on the side of the road. She said they noticed her tires had issues, when they didn't need to do that for her. She said the staff are very friendly, family oriented, honest people of integrity, and she is thankful for everything they've done for her and her family.
This review was collected via phone interview by Customer Research Inc.
Hector S. from Precision Motors Auto Repair responded on 06/07/2018

Thank you Ms. Traina for your business and trust.


BB
BRUCE B.
Chula Vista, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
First rate work and customer service.
I feel like a valued customer.
Hector S. from Precision Motors Auto Repair responded on 06/04/2018

Thank you Mr. Barton and family for years of business.


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Maria U.
Coronado, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Maria said the service was good.
This review was collected via phone interview by Customer Research Inc.