Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

299 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


MG
Mary Louise G.
West Chester, PA
Mazda MX-5 Miata
Verified Customer
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07/10/2019
J W Auto Repair CARES!
Friendliness, care for your auto, clear explanation of charges, efficiency, Triple A discount,

RD
Robert D.
West Chester, PA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
great service
great service

TN
Terri N.
Pasco, WA
Honda Odyssey
Verified Customer
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06/28/2019
Great care
Rich took great care to diagnose and fix our air conditioning issue after two other shops couldn’t figure it out. He helped prepare my vehicle for an upcoming cross-country trip without over-charging or over-diagnosing issues.

Verified Customer
West Chester, PA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
None better
For many years -Always prompt, reliable service

PM
Patricia M.
West Chester, PA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Fantastic friendly reliable service
We've been taking our vehicles to J&W for over a decade now and have never had a problem. John, Rich and crew are great, honest, and have always provided tremendous service. We would recommend them to anyone.

Verified Customer
West Chester, PA
Jeep Wrangler
Verified Customer
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05/23/2019
Great work as always
I can always count on Rich, John and team to do a thorough job on repairs!

Verified Customer
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Best in class
Our family is very happy. This business is great! Service is terrific. My vehicle runs perfectly now. Very professional and local.
It is family owned which is why the owner cares about your experience. That is why we and our neighbors we give J&W our business. Their prices are very fair.

Verified Customer
Coatesville, PA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Inspection
Prompt. Quality.

JM
John P. M.
West Chester, PA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Good honest work!
I brought our car in for 45000 mile checkup. Rich told us what needed to be done and it was done quickly and reasonably priced.

DP
Dick P.
Exton, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
State Inspection, Oil/Filter change, rotate tires, headlamp repair, and overall vehicle inspection.
Friendly personnel, reviews initial inspection and potential items to be addressed, suggests future items to be aware of, and work performed is great.

AD
Ann D.
Coatesville, PA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Awesome job
Definitely knows how to do BMW’s .. I always leave the garage knowing my car is running great.. have been going there for over 5 years

TF
Thomas F.
West Chester, PA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Great place
I always go to J&W auto. Because I always know I'm going to be treated fairly!

TR
Tom R.
West Chester, PA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Tom said the service was great and performed quickly, and he was really pleased it ended up costing less than the estimate.
This review was collected via phone interview by Customer Research Inc.

MS
Marilyn S.
Exton, PA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Terrific business for car repair
Always a pleasure to deal with the people at J and W. They have superior customer service and are honest with fair pricing. J and W is my choice for auto care. It’s that simple!!!

SM
Sherry M.
Exton, PA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Excellent service!!
Incredible service!

Verified Customer
West Chester, PA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Outstanding
Quality

CS
Carol S.
West Chester, PA
Hyundai Santa Fe
Verified Customer
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02/15/2019
Excellent service
Quick response when called for a problem fast and reliable diagnosis and service to fix the problem and always friendly and professional. I have used J and W for many years to service and maintain my car I would recommend them to anyone 👍

TC
Tad C.
Downingtown, PA
Acura Integra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Great service and affordable
Honesty is probably the highest praise a person can give a car shop. Rich, who serviced my car at J&W when the dealership couldn’t (Acura does bot have a dyno), was totally honest about the pricing and work, and I will definitely return in the future.

OR
Orlando R.
Exton, PA
Ford Fusion
Verified Customer
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02/08/2019
Water pump
As usual John and Rich were very accommodating to my needs. I took the car due to engine running hot at times. They looked at it and told me the water pump was leaking anti freeze and that I should not drive the car like that, they said it could be fixed that day, this was important since I was working from home that day but I needed to go to the office the next day.
John drove me home and said that he would pick me up when the car was done, it was.
Thank you so much.

MM
Mark M.
West Chester, PA
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019
Proximity and experienced service
Fast reliable and reasonable prices