Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

294 Reviews

99% Would Recommend
Latest Review 27 days ago

Reviews


MG
Mary Louise G.
West Chester, PA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2015 Category: Service
Mary said she has done business here before and they live up to their expectation. They are very informative on the service details.
This review was collected via phone interview by Customer Research Inc.

MB
Mona B.
West Chester, PA
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2015 Category: Service
Mona said the service at this business is fine.
This review was collected via phone interview by Customer Research Inc.

ED
Elanie D.
Brandamore, PA
Chrysler Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
Elanie said the business was able to provide the needed services.
This review was collected via phone interview by Customer Research Inc.

BB
Betty B.
Exton, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Betty said John is an old friend and she used to live next door to him. She has always gone to this business.
This review was collected via phone interview by Customer Research Inc.

NA
Natalie A.
West Chester, PA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2015 Category: Service
Natalie said she can rely on the business. They did a great job and are dependable.
This review was collected via phone interview by Customer Research Inc.

AM
Alice M.
West Chester, PA
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2015 Category: Service
Alice said this business provided fantastic service. She mentioned one would be crazy not to use them.
This review was collected via phone interview by Customer Research Inc.

DO
Dan O.
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2015 Category: Service
Dan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

LK
Lunal K.
West Chester, PA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2015 Category: Service
Lunal said he likes this business. He trusts them because they do good work. He has been going there for years and Rich knows how to treat his vehicle.
This review was collected via phone interview by Customer Research Inc.

JN
Jordon N.
West Chester, PA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2015 Category: Service
Jordon said the business was very professional. They picked her up and they did not pressure her to do any other repairs she did not want done.
This review was collected via phone interview by Customer Research Inc.

DP
Dick P.
Exton, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2015
Inspection
Local location, reliable service, friendly

Verified Customer
West Chester, PA
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2019
Horrible Experience
Completely lied to me to dig deep into my pockets! Failed my inspection for “large tires, supposed bad ebrake”. Initially told me the brake lines were worn from large tires rubbing...they were not. Told me the ebrake was bad...got into the Jeep, pressed the ebrake down, put the car in drive (on decline hill), and it didn’t move. Released no problem. Asked them to fix my door handle...they didn’t and still charged me. I got home, took the door apart and the lever to latch rod was clearly bent up by them...had to order a new rod ($50). To top it off, I passed my emissions test AND THEY PUT THE STICKER IN EXTREMELY CROOKED! This garage is extremely under qualified and sloppy! Go elsewhere to obtain the truth! Work too hard for my money to have it stolen by these people! $140+ for a $1 effort!

CC
Cody C.
West Chester, PA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2018 Category: Service
Cody said he was upset with this business because he paid top dollar for work on his exhaust and it looks like a child did it. It was absolutely horrible. He posted pictures of it on line and they should see the responses he got from it. It is absolutely terrible. He paid $125 for a 10 minute job that looks like a child did the work. He is not satisfied and he will never go back. He told them he was not happy and they did not offer to fix or discount the work. He has online influence and a large audience due to his motor cycle work and he is thinking about telling everyone to stay far away from this business.
This review was collected via phone interview by Customer Research Inc.

PR
Pavan R.
Chester Springs, PA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Pavan said they did a good job, but it was expensive and he probably would not recommend them.
This review was collected via phone interview by Customer Research Inc.

SC
Scott C.
Chester Springs, PA
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Scott said he went in for his transmission and when he left it was leaking.
This review was collected via phone interview by Customer Research Inc.
John D. from J and W Automotive Inc responded on 04/27/2016

Hi Scott,  I apologize for the leak.  Please contact me or stop by and we will resolve the problem as soon as possible.  Your total satisfaction is our priority and I look forward to hearing from you.