Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

295 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


RM
Richard M.
Coatesville, PA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Richard said this business did what they were supposed to do. They were reasonably priced and the job was done on time.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
West Chester, PA
Pontiac GTO
Verified Customer
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04/10/2018
able to repair my car and kept me informed
My car runs great with the time up . The steering is great !! I have a lot more control . . No leaks in drive way ! I am happy that my window works no on drivers side . Did not go up . Was in down position . I now have a working mirror !! Thanks

CS
Christopher S.
Downingtown, PA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Christopher said they provide excellent service. They explained to him the work that needs to be done in a simple way, so he could understand.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
West Chester, PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
James said the staff did everything they were supposed to do and they did it well.
This review was collected via phone interview by Customer Research Inc.

CK
Charles K.
Downingtown, PA
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Charles said they always do a great job, and he has been going there for years.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
West Chester, PA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Mark said he's happy with the service.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
West Chester, PA
GMC Savana Special
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
William said he has used this business for years. He was perfectly happy with his service.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Exton, PA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Eric said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

BW
Bob W.
West Chester, PA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Bob said the staff did what needed to be done.
This review was collected via phone interview by Customer Research Inc.

PH
Pete H.
Downingtown, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Pete said it was a great job.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Manheim, PA
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Spoke with Sue. She said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

KC
Kathryn C.
West Chester, PA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018 Category: Service
Kathryn said she did not feel that anyone was trying to pull anything over on her or sell her repairs not needed. She said they worked with her to inform her of any problems and it was appreciated.
This review was collected via phone interview by Customer Research Inc.

MM
Margaret M.
West Chester, PA
Ford F-150
Verified Customer
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02/24/2018
Fantastic customer service
John, Rich and everyone at J&W are just THE BEST. When the alternator on my truck gave up the ghost at the Wawa gas pumps, John came right over and helped me get the truck to the shop. It was fixed that day and they even shuttled me back and forth to my house so I could work instead of just hanging out waiting for my repair. Truly fantastic customer service and excellent car repair.

JH
Jason H.
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018 Category: Service
Jason said the business was good about communicating what needed to be done, and about the price.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
West Chester, PA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Bob said the staff was fine and honest to work with. They took very good care of him.
This review was collected via phone interview by Customer Research Inc.

RJ
Rex J.
West Chester, PA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Rex said he doesn't know what he would do without this business.
This review was collected via phone interview by Customer Research Inc.

JM
John P. M.
West Chester, PA
Subaru Forester
Verified Customer
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02/02/2018
Emergency appointment - Fast repair of tires.
I noticed a low tire. I called J&W and they fit me in their schedule. Fixed. Thanks.

PL
Pamela L.
West Chester, PA
Toyota Corolla
Verified Customer
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01/27/2018
Great auto repair facility!
I am always treated with utmost courtesy, the work is completed in a timely manner, and service recommendations are reasonable and always with my best interest and safety in mind. Kudos to J&W!

RM
Richard M.
Coatesville, PA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Service survey
Kind, courteous, fair and professional approach to car repair and maintenance.

DT
Dan T.
West Chester, PA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Spoke with Michelle. She said the staff was prompt and correct.
This review was collected via phone interview by Customer Research Inc.