Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

296 Reviews

99% Would Recommend
Latest Review about 5 hours ago

Reviews


MS
Marilyn S.
Exton, PA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2017
Consistently great service
Always timely, accommodating and informative. Pricing is better than dealer.
I have only had good experiences at J & W.

OR
Orlando R.
Exton, PA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2017
Taurus Inspection
John did a terrific job

RP
Robert P.
West Chester, PA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017
Great communication and fast service
They’re great at getting your car in on short notice and diagnosing and fixing the issue quickly.

GM
Greg M.
Exton, PA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Greg said everything went smoothly with this business. They were timely and they provided good service.
This review was collected via phone interview by Customer Research Inc.

FM
Francoise M.
West Chester, PA
Toyota Tercel
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Francoise said the service was very good. She appreciated the pick up and drop off service.
This review was collected via phone interview by Customer Research Inc.

CJ
Charles J.
West Chester, PA
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
Spoke with Jo. She said Charles is always happy with the business.
This review was collected via phone interview by Customer Research Inc.

PL
Pamela L.
West Chester, PA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017
J&W is the BEST!!!
Everyone is so friendly and helpful, and I'm always very satisfied with the work and the price. I've been going to J&W for years, and will be going for years to come.

LN
Lisa N.
Downingtown, PA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Lisa said she has known the business for a long time. They were quick and they were efficient. She would like to tell the business to keep up the great work.
This review was collected via phone interview by Customer Research Inc.

TM
Tobey M.
West Chester, PA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
Tobey said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

SH
Seth H.
West Chester, PA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Seth said he didn't have any problems. They helped him on up to date information and he appreciates their good help.
This review was collected via phone interview by Customer Research Inc.

BF
Brion F.
Exton, PA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Brion said the business always take care of him and they provide great service. They fix the problem fast and easy.
This review was collected via phone interview by Customer Research Inc.

SP
Sangram P.
Malvern, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Sangram said the business is good, and he did not have any problems.
This review was collected via phone interview by Customer Research Inc.

CM
Catherine M.
Exton, PA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017
Quick and efficient
High level of service

HG
Holly G.
West Chester, PA
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Holly said they were wonderful. It was minor repair but they were informative and they told her about repairs that can be performed in the future. Her friend recommended this business to her. The staff are friendly and very helpful.
This review was collected via phone interview by Customer Research Inc.

CR
Charles R.
West Chester, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Charles said he has been going to this business for years, and he has found that they treat him right. They provide good service for good prices, and he has already recommended them to others.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
West Chester, PA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Robert said he has worked with this business for years.
This review was collected via phone interview by Customer Research Inc.

HH
Howard H.
West Chester, PA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2017
Great place to do business
John and his staff are great. You can always trust them.

OR
Orlando R.
Exton, PA
Ford Fusion
Verified Customer
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07/28/2017
Customer service
Very professional and friendly

BL
Brad L.
Exton, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
Brad said he had to take his vehicle back for the alignment after they had said it was already fixed.
This review was collected via phone interview by Customer Research Inc.
John D. from J and W Automotive Inc responded on 09/25/2017

Sorry for the inconvenience Brad.  Hope we resolved the problem to your satisfaction.


SM
Sherry M.
West Chester, PA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Sherry said she likes the staff at this business. They are fast and pleasant.
This review was collected via phone interview by Customer Research Inc.