Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

294 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
West Chester, PA
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2019
Horrible Experience
Completely lied to me to dig deep into my pockets! Failed my inspection for “large tires, supposed bad ebrake”. Initially told me the brake lines were worn from large tires rubbing...they were not. Told me the ebrake was bad...got into the Jeep, pressed the ebrake down, put the car in drive (on decline hill), and it didn’t move. Released no problem. Asked them to fix my door handle...they didn’t and still charged me. I got home, took the door apart and the lever to latch rod was clearly bent up by them...had to order a new rod ($50). To top it off, I passed my emissions test AND THEY PUT THE STICKER IN EXTREMELY CROOKED! This garage is extremely under qualified and sloppy! Go elsewhere to obtain the truth! Work too hard for my money to have it stolen by these people! $140+ for a $1 effort!

CC
Cody C.
West Chester, PA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2018 Category: Service
Cody said he was upset with this business because he paid top dollar for work on his exhaust and it looks like a child did it. It was absolutely horrible. He posted pictures of it on line and they should see the responses he got from it. It is absolutely terrible. He paid $125 for a 10 minute job that looks like a child did the work. He is not satisfied and he will never go back. He told them he was not happy and they did not offer to fix or discount the work. He has online influence and a large audience due to his motor cycle work and he is thinking about telling everyone to stay far away from this business.
This review was collected via phone interview by Customer Research Inc.

PR
Pavan R.
Chester Springs, PA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Pavan said they did a good job, but it was expensive and he probably would not recommend them.
This review was collected via phone interview by Customer Research Inc.

SC
Scott C.
Chester Springs, PA
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Scott said he went in for his transmission and when he left it was leaking.
This review was collected via phone interview by Customer Research Inc.
John D. from J and W Automotive Inc responded on 04/27/2016

Hi Scott,  I apologize for the leak.  Please contact me or stop by and we will resolve the problem as soon as possible.  Your total satisfaction is our priority and I look forward to hearing from you.


Verified Customer
West Chester, PA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Great work as always
I can always count on Rich, John and team to do a thorough job on repairs!

Verified Customer
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Best in class
Our family is very happy. This business is great! Service is terrific. My vehicle runs perfectly now. Very professional and local.
It is family owned which is why the owner cares about your experience. That is why we and our neighbors we give J&W our business. Their prices are very fair.

Verified Customer
Coatesville, PA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Inspection
Prompt. Quality.

JM
John P. M.
West Chester, PA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Good honest work!
I brought our car in for 45000 mile checkup. Rich told us what needed to be done and it was done quickly and reasonably priced.

DP
Dick P.
Exton, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
State Inspection, Oil/Filter change, rotate tires, headlamp repair, and overall vehicle inspection.
Friendly personnel, reviews initial inspection and potential items to be addressed, suggests future items to be aware of, and work performed is great.

AD
Ann D.
Coatesville, PA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Awesome job
Definitely knows how to do BMW’s .. I always leave the garage knowing my car is running great.. have been going there for over 5 years

TF
Thomas F.
West Chester, PA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Great place
I always go to J&W auto. Because I always know I'm going to be treated fairly!

TR
Tom R.
West Chester, PA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Tom said the service was great and performed quickly, and he was really pleased it ended up costing less than the estimate.
This review was collected via phone interview by Customer Research Inc.

MS
Marilyn S.
Exton, PA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Terrific business for car repair
Always a pleasure to deal with the people at J and W. They have superior customer service and are honest with fair pricing. J and W is my choice for auto care. It’s that simple!!!

SM
Sherry M.
Exton, PA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Excellent service!!
Incredible service!

Verified Customer
West Chester, PA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Outstanding
Quality

CS
Carol S.
West Chester, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Excellent service
Quick response when called for a problem fast and reliable diagnosis and service to fix the problem and always friendly and professional. I have used J and W for many years to service and maintain my car I would recommend them to anyone 👍

TC
Tad C.
Downingtown, PA
Acura Integra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Great service and affordable
Honesty is probably the highest praise a person can give a car shop. Rich, who serviced my car at J&W when the dealership couldn’t (Acura does bot have a dyno), was totally honest about the pricing and work, and I will definitely return in the future.

OR
Orlando R.
Exton, PA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Water pump
As usual John and Rich were very accommodating to my needs. I took the car due to engine running hot at times. They looked at it and told me the water pump was leaking anti freeze and that I should not drive the car like that, they said it could be fixed that day, this was important since I was working from home that day but I needed to go to the office the next day.
John drove me home and said that he would pick me up when the car was done, it was.
Thank you so much.

MM
Mark M.
West Chester, PA
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019
Proximity and experienced service
Fast reliable and reasonable prices

CO
Chris O.
West Chester, PA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Knowledgeable and fair
I’ve been taking my Volvo to John and Rich for years. They do very excellent work and are up front , honest and fair.
It’s important to have a mechanic you can trust. I’ve found that in J & W Automotives.