ReScore Reviews™ (2)
It’s unfortunate this customer feels the way he does. He reached out to us asking if we would be willing to install a used transmission that he had already purchased. Upon checking the vehicle, it did indeed have a transmission problem, but it also had a diagnostic trouble code for a linear transmission solenoid. We agreed to install his transmission which came with all the solenoids attached. We installed the transmission, cleared the codes, and drove the car. It drove fine, we checked it for leaks and there were none, so the customer was notified that his car was ready. He brought it back a couple days later with the transmission light flashing. The code for the solenoids had returned, even though the solenoids were replaced with the transmission. As a courtesy, we installed a second set of known good linear solenoids we had in stock. The code came back. The only way for this code to keep recurring would then be either a problem with the wires coming from the computer, a bad connection, or a defective circuit for the solenoid inside the computer.
We checked the electrical connections and they were fine. At this point we can no longer inspect the control system for free, so the customer was called, and we explained we would need extra time with the car, and that the transmission was not the problem, the system that controls the transmission was. We explained that to be able to determine why the code keeps recurring, there would be a diagnostics charge. He declined the further diagnosis and he picked the car up. As thorough as we were in relaying accurate information, apparently he still didn’t understand. People commonly believe the transmission is like an island, they are not. Surrounding almost every transmission is a network of wires, control modules, sensors and switches, many of which control the operation of the transmission. That said, any of these components can cause issues with the transmission if there is a deficiency. Sometimes more work is required to components in these systems, and we are limited as to what we can do for free. We charged for the labor to install his transmission, not for diagnosing his electrical system problem.