Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

412 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 8 days ago

Reviews


TW
Tony W.
Keystone Heights, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016
Good Honorable Company
The transmission work preformed by Central Florida Transmission was excellent and never part of the original rating, the original rating was due to a difference of opinion and the management team resolved the issue immediately. I will recommend this company to friends and will have more work done in the future on other automobiles.
Thanks, Tony W.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2016
Terrible company, no Honor
Terrible company, CF Transmission rebuilt a transmission for me and damaged a valve cover. One of their employees placed duct tape over the broken valve cover. The truck started smoking 4 days after picking it up from their shop, it was taken back to them within the week and they claimed it was someone else who damaged it.
Jim H. claimed the ASE Certified Master Technician, who I had work on it in January, 7 months prior, must have broken it.
These people have no Honor!
CF Transmission was paid approximately $1800.00 for the rebuilding of my transmission and refused to replace the $100.00 valve cover they broke. These guys chose to cover it up with duct tape and deny responsibility by blaming everyone else.
Terrible company! I pray the transmission they rebuilt last as promised, but not expecting it to.
Do yourself a favor and use another company who stands behind their work.
Sean H. from Central Florida Transmission Repair responded on 11/09/2016

    The situation was resolved with the customer and a seperate review was written by the customer.  This is a copy of the seperate review completed a few hours later on the same day.

Tony Waters in Keystone Heights, FL on 11/02/2016
Honorable Company
The Manager Gary, A very honorable manager, took care of a problem I had with my Jeep. I will recommend these guys to everyone, the work was very good, the price was reasonable and the jeep was finished within the allotted time.

Sean H. from Central Florida Transmission Repair responded on 11/11/2016

Please resend.  Customer waiting.

Sean H. from Central Florida Transmission Repair responded on 11/11/2016

Thank you Tony for the Kind words.   We will see you on the next vist to take a look at the wiring harness of another vehicle.


CL
Cleretta L.
Florida
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
Cleretta said this business fixed her vehicle and gave the insurance company all of the information needed to reimburse her. They took care of all the issues she had, and in the end, it turned out great.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2015 Category: Service
Cleretta said the manager at this business was nice, but they did not fix her vehicle and she needs to bring it back. She has a ticking noise in the motor and the business recommended a flush, but this did not fix it. Her motor is still ticking. The mechanics told her it sounds better, but to her it does not sound better. The ticking sound is the same. She paid money to have this fixed and now she has to go back to pay more money when this should have been fixed the first time. The manager was nice, but the service was not good.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 12/30/2015

Cleretta, I want to thank you for giving me the opportunity to talk with you on Wednesday 12/23/15. We have a 3rd party customer service follow up department and they are very quick to call our customers and ask about the service provided at the time. It is to my understanding that you are now completely satisfied and the problem has been fixed. After our discussion and further research on my end, you were referred to our shop by your finance company. Drive Time is a big client of ours and we handle a majority of their lot repair work and warranty repair work. When you came to our shop and found out that they were not going to cover the original repair you were frustrated. However, Drive Time has a policy and guidelines our shop must follow and sometimes can be a process. Our shop always recommends the less costly repair initially if we feel it will solve the problem even if you are a retail customer paying completely out of pocket. However, in your case it was a small repair consisting of an engine flush, new oil filter and oil along with the towing bill. The warranty company looked at it as preventative maintenance therefore not a warrantable repair. After the repair was complete, Chris had called you and informed you that the noise had not gone completely away and that there was a 30% reduction in noise and wanted you to drive it for a day to see if the noise went away. Once you paid the invoice and left our facility you noticed the noise and came back to the shop the next day. Unfortunately, our 3rd party customer service follow up department called you within an hour because the system notifies them upon closed out invoices. So when you rated our shop we were still in a process with you and the warranty company. The next day when you came back to the office Chris did get back on the phone with the warranty company and told them that the problem was still there and we needed to take the next step. That next step was some engine work and was approved for $483.80. After the work was complete the 3rd party customer service follow up department did not contact you. They viewed it as a recent visit within 90 days and do not want to come across as harassing our customers. Chris had also asked the warranty company and requested towing re-imbursement which I am personally working on with one of the warranty company supervisors. Cleretta, I want to thank you again for coming to our shop and for the great explanation.


JM
Jasmene M.
Orlando, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Jasmene said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

AV
Amilcar V.
Orlando, FL
Mitsubishi Diamante
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Amilcar said that the people that he dealt with at the place were courteous, gave straight answers and delivered the service they promised.
This review was collected via phone interview by Customer Research Inc.

AM
ADAM M.
Miami, FL
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Best place for all your car needs
Hello,
This place is the best place for all your car needs not just transmission, I recommend this place 100% .they put the customer 1st .
I recently had to get my sencor for the transmission and the parts were not tere so they ordered it and called me the next morning when it came in they have a good team of technicians and office staff very professional and polite .Mr. Gary and Miss.Maria works with you financially and gets you on your way feeling good and they WARRANTY ALL THE WORK.
Adam M.

SF
Scott F.
Orlando, FL
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Scott said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

EK
Eddie K.
Orlando, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Eddie said they are completely honest with their customers and he likes doing business with them.
This review was collected via phone interview by Customer Research Inc.

MH
Maria H.
Orlando, FL
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/23/2019 Category: Service
Maria said the service pricing was not what she expected.
This review was collected via phone interview by Customer Research Inc.

BC
Bryon C.
Orlando, FL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2019 Category: Service
Bryon said after his service, his vehicle is still not working.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 01/23/2019

The customer requested we install a used transmission that he would supply, to save himself money. We obliged. Once the transmission was installed, the transmission internal code did not come back, but the transmission wasn’t working properly due to the external problems. We re-informed the customer it would require further diagnostics and we recommended he take the car to a European electrical specialist, which we’re assuming he did. At Central Florida Transmission we explain as well as possible what the customer can and should expect with our repairs, and we feel we were informative as to the nature of the problems with this repair before removing the first bolt.


JS
Jimmy S.
Winter Garden, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Jimmy said that he recommends this place for service.
This review was collected via phone interview by Customer Research Inc.

AD
Alessandro D.
Orlando, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Alessandro said the employees were very honest. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.

HC
Henry C.
Sanford, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Henry said that the place was excellent, they did what was needed and everything worked out fine.
This review was collected via phone interview by Customer Research Inc.

MV
MMO V.
Kissimmee, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Everyone
Went to three different shops try to get a repair done on my vehicle nobody could figure out what's wrong everybody was giving me a price quote of over $500. Went to Central Florida Transmissions they found out what was wrong the first time I paid $250.00 for the repair and I was out the door really quick good service couldn't beat it. I will never go anywhere else only Central Florida Transmission Repair.

D
DEBBIE
Apopka, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Prompt and courteous service!
We bring our fleet vehicles here and are very pleased with the customer service and repairs from Central Florida Transmission Repair! We would definitely recommend this company!

HC
Heather C.
Stony Brook, NY
Chevrolet RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Heather said they had everything she asked them for done on time and it's a great place to go to.
This review was collected via phone interview by Customer Research Inc.

SH
Symoneyvesta H.
Orlando, FL
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Symoneyvesta said she went to this facility for a second opinion and she's glad she did, because they saved her a lot of money. She got same day service and had nothing but good things to say about this business.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Apopka, FL
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Mike said his overall experience was good. There was an issue about the timing.
This review was collected via phone interview by Customer Research Inc.

AE
Alberto E.
Clermont, FL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Alberto said this staff checked his transmission out for free. That had a lot to do with why he gave this place his business. The technicians were straight to the point, he got in right away and they were done quickly. The cost of the service was exactly what was quoted to him.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Franklinton, NC
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
Paul said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CB
Cordis B.
Kissimmee, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Cordis said Michael is very good.
This review was collected via phone interview by Customer Research Inc.