Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

400 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 7 days ago

Reviews


TW
Tony W.
Keystone Heights, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016
Good Honorable Company
The transmission work preformed by Central Florida Transmission was excellent and never part of the original rating, the original rating was due to a difference of opinion and the management team resolved the issue immediately. I will recommend this company to friends and will have more work done in the future on other automobiles.
Thanks, Tony W.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2016
Terrible company, no Honor
Terrible company, CF Transmission rebuilt a transmission for me and damaged a valve cover. One of their employees placed duct tape over the broken valve cover. The truck started smoking 4 days after picking it up from their shop, it was taken back to them within the week and they claimed it was someone else who damaged it.
Jim H. claimed the ASE Certified Master Technician, who I had work on it in January, 7 months prior, must have broken it.
These people have no Honor!
CF Transmission was paid approximately $1800.00 for the rebuilding of my transmission and refused to replace the $100.00 valve cover they broke. These guys chose to cover it up with duct tape and deny responsibility by blaming everyone else.
Terrible company! I pray the transmission they rebuilt last as promised, but not expecting it to.
Do yourself a favor and use another company who stands behind their work.
Sean H. from Central Florida Transmission Repair responded on 11/09/2016

    The situation was resolved with the customer and a seperate review was written by the customer.  This is a copy of the seperate review completed a few hours later on the same day.

Tony Waters in Keystone Heights, FL on 11/02/2016
Honorable Company
The Manager Gary, A very honorable manager, took care of a problem I had with my Jeep. I will recommend these guys to everyone, the work was very good, the price was reasonable and the jeep was finished within the allotted time.

Sean H. from Central Florida Transmission Repair responded on 11/11/2016

Please resend.  Customer waiting.

Sean H. from Central Florida Transmission Repair responded on 11/11/2016

Thank you Tony for the Kind words.   We will see you on the next vist to take a look at the wiring harness of another vehicle.


CL
Cleretta L.
Florida
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
Cleretta said this business fixed her vehicle and gave the insurance company all of the information needed to reimburse her. They took care of all the issues she had, and in the end, it turned out great.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2015 Category: Service
Cleretta said the manager at this business was nice, but they did not fix her vehicle and she needs to bring it back. She has a ticking noise in the motor and the business recommended a flush, but this did not fix it. Her motor is still ticking. The mechanics told her it sounds better, but to her it does not sound better. The ticking sound is the same. She paid money to have this fixed and now she has to go back to pay more money when this should have been fixed the first time. The manager was nice, but the service was not good.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 12/30/2015

Cleretta, I want to thank you for giving me the opportunity to talk with you on Wednesday 12/23/15. We have a 3rd party customer service follow up department and they are very quick to call our customers and ask about the service provided at the time. It is to my understanding that you are now completely satisfied and the problem has been fixed. After our discussion and further research on my end, you were referred to our shop by your finance company. Drive Time is a big client of ours and we handle a majority of their lot repair work and warranty repair work. When you came to our shop and found out that they were not going to cover the original repair you were frustrated. However, Drive Time has a policy and guidelines our shop must follow and sometimes can be a process. Our shop always recommends the less costly repair initially if we feel it will solve the problem even if you are a retail customer paying completely out of pocket. However, in your case it was a small repair consisting of an engine flush, new oil filter and oil along with the towing bill. The warranty company looked at it as preventative maintenance therefore not a warrantable repair. After the repair was complete, Chris had called you and informed you that the noise had not gone completely away and that there was a 30% reduction in noise and wanted you to drive it for a day to see if the noise went away. Once you paid the invoice and left our facility you noticed the noise and came back to the shop the next day. Unfortunately, our 3rd party customer service follow up department called you within an hour because the system notifies them upon closed out invoices. So when you rated our shop we were still in a process with you and the warranty company. The next day when you came back to the office Chris did get back on the phone with the warranty company and told them that the problem was still there and we needed to take the next step. That next step was some engine work and was approved for $483.80. After the work was complete the 3rd party customer service follow up department did not contact you. They viewed it as a recent visit within 90 days and do not want to come across as harassing our customers. Chris had also asked the warranty company and requested towing re-imbursement which I am personally working on with one of the warranty company supervisors. Cleretta, I want to thank you again for coming to our shop and for the great explanation.


HC
Heather C.
Stony Brook, NY
Chevrolet RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Heather said they had everything she asked them for done on time and it's a great place to go to.
This review was collected via phone interview by Customer Research Inc.

SH
Symoneyvesta H.
Orlando, FL
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Symoneyvesta said she went to this facility for a second opinion and she's glad she did, because they saved her a lot of money. She got same day service and had nothing but good things to say about this business.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Apopka, FL
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Mike said his overall experience was good. There was an issue about the timing.
This review was collected via phone interview by Customer Research Inc.

AE
Alberto E.
Clermont, FL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Alberto said this staff checked his transmission out for free. That had a lot to do with why he gave this place his business. The technicians were straight to the point, he got in right away and they were done quickly. The cost of the service was exactly what was quoted to him.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Franklinton, NC
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
Paul said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CB
Cordis B.
Kissimmee, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Cordis said Michael is very good.
This review was collected via phone interview by Customer Research Inc.

DN
Drona N.
Orlando, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Drona said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.

DL
Darrin L.
Florida
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Darrin said they do a good job.
This review was collected via phone interview by Customer Research Inc.

RN
RAULSTAN N.
Orlando, FL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
The staff is efficient and friendly.
I have an older model car, and Central Florida Transmission Repair has made my car run like a gazelle. The office is clean, and the staff gets the work done. I am pleased with their work and services.
Sean H. from Central Florida Transmission Repair responded on 10/25/2018

We want to thank you for your 3 year commitment to us.  The transmission repair was done in April of 2015 and your most recent visit was an EVAC and recharge along with spark plug wires and a throttle body service.  Thank you for your loyalty.


EP
Edna P.
Orlando, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Edna said the business's employees are so very nice and very helpful. She is very satisfied with their work, so far.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/25/2018

Edna, thank you for taking notice about our friendly staff and service.  We hope you will rememebr us on your next repair.  Remember, we are not just a transmission repair shop.  We are a full automotive repair facility.  We can handle just about anything and what we can't have have great referrals.


BS
Billy S.
WINTER GARDEN, FL
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Billy said the staff did a pretty good job.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/25/2018

Billy had his fuel pump replaced.  Thank you for chosing us and hope you will rememebr us in the future.


JL
Jesse L.
Winter Garden, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Jesse said he had no complaints about the service.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/25/2018

Short and sweet.  Thank you for your response.  Jesse, please remember that we are a full automotive repair facility, not just a transmission shop.  We want to thank you again for chosing Central Florida Transmission Repair, Inc.


CM
Chuck M.
Altamonte Springs, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Chuck said this business stuck with the problem until they got it fixed. It was really good service.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/25/2018

Persistence is what we thrive on as well as customer satisfaction.  Thank you for your response.  See you on your next repair


CP
CHRIS P.
Orlando, FL
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Always exceeds my expectations
Superb work at the fee that is quoted. My preferred shop for my Lincoln LS
Sean H. from Central Florida Transmission Repair responded on 10/10/2018

CFT Repair takes pride in our quotes and pricing and we are thankful for your feedback.  Have a great day and remember we are a full automotive repair shop.


ES
Eugene S.
Orlando, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Spoke with Shalonda. She said the business did a great job on her vehicle. She was also kept updated throughout the whole process.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/25/2018

We want to thank you for your feed back and hope that you will continue to think of us on your next repair


LH
Lucretia H.
Windermere, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Lucretia said the business provided good service, the repairs were done in a timely manner and the price was also fair.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/10/2018

Thank you for your feedback.  We do try really hard to meet and exceed our time frames we set for our guests.  It truly makes us happy when our efforts are recognized. Thank you again and remember to come back and see us.


DS
Dalton S.
Orlando, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Dalton said his experiences have been very good at this business. They treat him very fair. The prices are good and he likes everything about this business. He prefers this repair business to any other.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission Repair responded on 10/10/2018

We hope to see you again in the future.  Thank you for your feedback.  it means a lot to us here at CFT Repair, your full automobile repair specialist.  


TW
Terrance W.
Florida
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/05/2018 Category: Service
Terrnace said when he took the vehicle in the lights were working, and when he pickled the vehicle up, the lights were no longer working..
This review was collected via phone interview by Customer Research Inc.