Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

357 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
97% Would Recommend
Latest Review 5 days ago

Reviews


TD
TAMMIE D.
Orlando, FL
Chevrolet Equinox
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/11/2017
warranty money hungry!!
At the time I thought picking a shop, unlike pep boy's, would be better,well since 03/08/17 my vehicle has had several repairs, the last repair after leaving the shop 2 miles up the road,I turn a corner the whole sway bar fell off,had to tow right back.....it runs horribly... Doesn't pick up speed normally, I have to force speed,I use the toll roads daily for work commute,very dangerous,guess I'll have to have something tragic happen,before drive time see the issues.

TW
Tony W.
Keystone Heights, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016
Good Honorable Company
The transmission work preformed by Central Florida Transmission was excellent and never part of the original rating, the original rating was due to a difference of opinion and the management team resolved the issue immediately. I will recommend this company to friends and will have more work done in the future on other automobiles.
Thanks, Tony W.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2016
Terrible company, no Honor
Terrible company, CF Transmission rebuilt a transmission for me and damaged a valve cover. One of their employees placed duct tape over the broken valve cover. The truck started smoking 4 days after picking it up from their shop, it was taken back to them within the week and they claimed it was someone else who damaged it.
Jim H. claimed the ASE Certified Master Technician, who I had work on it in January, 7 months prior, must have broken it.
These people have no Honor!
CF Transmission was paid approximately $1800.00 for the rebuilding of my transmission and refused to replace the $100.00 valve cover they broke. These guys chose to cover it up with duct tape and deny responsibility by blaming everyone else.
Terrible company! I pray the transmission they rebuilt last as promised, but not expecting it to.
Do yourself a favor and use another company who stands behind their work.
Sean H. from Central Florida Transmission responded on 11/09/2016

    The situation was resolved with the customer and a seperate review was written by the customer.  This is a copy of the seperate review completed a few hours later on the same day.

Tony Waters in Keystone Heights, FL on 11/02/2016
Honorable Company
The Manager Gary, A very honorable manager, took care of a problem I had with my Jeep. I will recommend these guys to everyone, the work was very good, the price was reasonable and the jeep was finished within the allotted time.

Sean H. from Central Florida Transmission responded on 11/11/2016

Please resend.  Customer waiting.

Sean H. from Central Florida Transmission responded on 11/11/2016

Thank you Tony for the Kind words.   We will see you on the next vist to take a look at the wiring harness of another vehicle.


AB
Anna B.
Orlando, FL
Buick Century
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2016 Category: Service
Anna said the oil change they did was the most expensive she has ever had. They did a diagnostic, but didn't do any work on her vehicle and charged her for the diagnosis. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission responded on 10/13/2016

Anna did come in for an oil change.  She also asked us to look at her transmission which is a free service and provide her with our findings and disguss our recommendations.  We also spent additional time on her vehicle with non-transmission related items.  This service with most shops will have a diagnostic charge.  Apparently either she mis-understood or we did not explain it clear enough for her to understand.  Either way, once she left we thought everything was fine until we received this review.  Upon reading this review we contacted Anna immediately and asked her where was the disconnect.  After further discussion with Anna and explained to her that along with the oil change and free transmission diagnostic we spent an addition 1 hour on her vehicle for a total of about 2 to 2.5 hours.


MD
MANZANO D.
Orlando, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2016
BAD SERVICE !!!!!!! CERO CERO STARS !!!!!!!
I went to Central Florida Transmission to repair my Nissan Pathfinder although the repair went well despite them being late. The real reasoning for the review is the bad repair service and the poor customer service. I called in to inquire about the vehicle and the " LADY* picked up an she was disgusting and rude. I hope she was having a bad day and she doesn't answer the phone like that for every customer.
Due to bad service repair to my vehicle and customer service this is the last time I come to Central Florida Transmission for assistance.
I have a car dealership ans this is the last place that I will come for my repairs.

DW
DARRELL W.
Orlando, FL
Jeep Liberty
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2016
Unhappy Customer
My husband has been using this shop for a while now and has always spoken highly of them; well the trend does not continue: We recently sent one of our vehicles for repairs and they took my payment and the car wasn't fixed. My husband was right back there within 5 minutes of leaving the shop, then had to call again after they said they got it fixed, again. Now he's back there again for them to repair their repair. Not very happy with them at this point.
Sean H. from Central Florida Transmission responded on 06/02/2016

After further diagnostics the customer was aware that additional work may have been required. After completing the repair based upon the authorization given and budget provided the work was complete. Unfortunately the repair had an additional slow leak, therefore after the test drive and customer taking the vehicle home. The repair failed and the recommended additional work was performed. Unfortunately, the customer service department called the customer within 1 hour of leaving the facility thus getting a low score. Now that a few days have gone by and a holiday weekend behind us, the customer’s vehicle has been repaired and they are very happy with Central Florida Transmission Repair, Inc and the staff. Our Company takes great pride in all our customers and takes all feedbacks very serious and held to the highest regards. Thank you.


CL
Cleretta L.
Florida
Dodge Journey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
Cleretta said this business fixed her vehicle and gave the insurance company all of the information needed to reimburse her. They took care of all the issues she had, and in the end, it turned out great.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2015 Category: Service
Cleretta said the manager at this business was nice, but they did not fix her vehicle and she needs to bring it back. She has a ticking noise in the motor and the business recommended a flush, but this did not fix it. Her motor is still ticking. The mechanics told her it sounds better, but to her it does not sound better. The ticking sound is the same. She paid money to have this fixed and now she has to go back to pay more money when this should have been fixed the first time. The manager was nice, but the service was not good.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission responded on 12/30/2015

Cleretta, I want to thank you for giving me the opportunity to talk with you on Wednesday 12/23/15. We have a 3rd party customer service follow up department and they are very quick to call our customers and ask about the service provided at the time. It is to my understanding that you are now completely satisfied and the problem has been fixed. After our discussion and further research on my end, you were referred to our shop by your finance company. Drive Time is a big client of ours and we handle a majority of their lot repair work and warranty repair work. When you came to our shop and found out that they were not going to cover the original repair you were frustrated. However, Drive Time has a policy and guidelines our shop must follow and sometimes can be a process. Our shop always recommends the less costly repair initially if we feel it will solve the problem even if you are a retail customer paying completely out of pocket. However, in your case it was a small repair consisting of an engine flush, new oil filter and oil along with the towing bill. The warranty company looked at it as preventative maintenance therefore not a warrantable repair. After the repair was complete, Chris had called you and informed you that the noise had not gone completely away and that there was a 30% reduction in noise and wanted you to drive it for a day to see if the noise went away. Once you paid the invoice and left our facility you noticed the noise and came back to the shop the next day. Unfortunately, our 3rd party customer service follow up department called you within an hour because the system notifies them upon closed out invoices. So when you rated our shop we were still in a process with you and the warranty company. The next day when you came back to the office Chris did get back on the phone with the warranty company and told them that the problem was still there and we needed to take the next step. That next step was some engine work and was approved for $483.80. After the work was complete the 3rd party customer service follow up department did not contact you. They viewed it as a recent visit within 90 days and do not want to come across as harassing our customers. Chris had also asked the warranty company and requested towing re-imbursement which I am personally working on with one of the warranty company supervisors. Cleretta, I want to thank you again for coming to our shop and for the great explanation.


CS
Cameron S.
Lake Mary, FL
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/07/2015
Go somewhere else
Wanted to go to a dealer for quality work but got tired of a transmission tech never being available. Read the reviews and sounded like a decent shop. First was told car would ve finished same day. They knew I rented a car so of course they finished other jobs first. Didn't get car till next day. After getting home I realized the windshield washer resivor tank was just laying in place never bolted down. horn no longer chirps with keyless entry. Desk clerk spelled simple words incorrectly on invoice. Not professional at all. If you have a car you really want quality work don't go here. If you got an old commuter car that's not worth much this might be a good cheap shop. I won't have anymore work done here
Sean H. from Central Florida Transmission responded on 12/16/2015

Good afternoon Cameron, Central Florida Transmission Repair is glad that you and Gary worked things out.  We were unaware that you were in a rental car and had that extended expense.  Unfortunately sometimes parts may take a bit longer than we can project.  Gary offered you a free oil change to help abosorb the extra day rental charge.  Gary also said that we would take a look at the key fob and figure something out. Finally, your last concern was about then washer bottle being loose, which we believe that was caused from the auto accident.  Reason is the repair we did for you did not involve that area of the vehicle and after speaking with Gary you agreed.  We would like to thank you for your input and when you are ready to come back and see us, we will be here. Thank you


MS
Micheal S.
Orlando, FL
Mazda Protege
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/01/2017 Category: Service
Micheal said he had to return his vehicle for work.
This review was collected via phone interview by Customer Research Inc.

SC
Shane C.
Daytona Beach, FL
GMC Sierra 3500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2017 Category: Service
Shane said he still has the same issue with his vehicle. No one gave him a lead on what it was or what it could be which saddened him a bit. He had a warranty on a part but the warranty was with another business. He was still hoping they could help him. They were nice and cool.
This review was collected via phone interview by Customer Research Inc.

OG
Ocean G.
Orlando, FL
Ford Mustang
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2017 Category: Service
Ocean said the price that was quoted to him was more at the business. His vehicle was still rattling and making a lot of noise.
This review was collected via phone interview by Customer Research Inc.

KA
Keven A.
Orlando, FL
Honda Accord Crosstour
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2017 Category: Service
Keven said he is having issues with his vehicle and has to take it back in.
This review was collected via phone interview by Customer Research Inc.

BR
Brittney R.
Orlando, FL
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2017 Category: Service
Brittney said she was not satisfied with the service. Her vehicle still has a problem and she was not happy when she spoke with Gary.
This review was collected via phone interview by Customer Research Inc.
Sean H. from Central Florida Transmission responded on 10/19/2017

Unfortunately, Brittney's car sat at her house for 8 months. The car was not drivable and when a car sits, belts, gasket and O-rings will dry out causing further damage and leaks. We did fix her transmission at the lowest possible cost. When she returned and said her engine was overheating, we told her there would be a small charge to continue further diagnostics. She chose to come and pick up her car. There is no problem with the transmission but Brittney has other general repair issues that need to be addressed. The car also has a noisy wheel bearing and bad motor mounts, which is nothing unusual for a car with 176,000 miles. We wish her well and are still available to assist her with any future repairs if she would like our help.


DC
Darryl C.
Orlando, FL
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2017 Category: Service
Darryl said they didn't do what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

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Randy W.
Apopka, FL
Volkswagen Jetta
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/29/2016 Category: Service
Randy said there was a lot of coordination to do with trying to get the parts to do the job.
This review was collected via phone interview by Customer Research Inc.

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Nick M.
Winter Park, FL
Chevrolet Malibu
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2016 Category: Service
Nick said this business was really great. They worked with him and were very informative but when he drove away with his vehicle, he noticed his vehicle was not aligned.
This review was collected via phone interview by Customer Research Inc.

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Mike W.
Orlando, FL
Chevrolet Tahoe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/29/2016 Category: Service
Mike said they left some parts loose on the muffler. He had to get someone else to tighten the parts. He stated they had to take out his starter to get to the transmission and now there is something wrong with the starter. They fixed his transmission and the business told him to come back on Friday, but he needed his vehicle at that time. He mentioned he would get someone else to fix this issue.
This review was collected via phone interview by Customer Research Inc.

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Richard L.
Orlando, FL
Ford Explorer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2015 Category: Service
Richard said the business took long on the vehicle but provided good service.
This review was collected via phone interview by Customer Research Inc.

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Cesar V.
Orlando, FL
Nissan Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Cesar said his vehicle is working well. However, it is an old vehicle, and he didn't realize the transmission repair was going to be so expensive.
This review was collected via phone interview by Customer Research Inc.

AM
Andrew M.
Kissimmee, FL
Saturn Outlook
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Andrew said the facility is a little expensive.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Kissimmee, FL
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Kevin said in general they were great. He has had his vehicle back a day and everything is alright so far. The cost came out higher on the backend than what was given on the front end. It all worked out in the end.
This review was collected via phone interview by Customer Research Inc.