ReScore Reviews™ (2)
It’s unfortunate this customer feels the way he does. He reached out to us asking if we would be willing to install a used transmission that he had already purchased. Upon checking the vehicle, it did indeed have a transmission problem, but it also had a diagnostic trouble code for a linear transmission solenoid. We agreed to install his transmission which came with all the solenoids attached. We installed the transmission, cleared the codes, and drove the car. It drove fine, we checked it for leaks and there were none, so the customer was notified that his car was ready. He brought it back a couple days later with the transmission light flashing. The code for the solenoids had returned, even though the solenoids were replaced with the transmission. As a courtesy, we installed a second set of known good linear solenoids we had in stock. The code came back. The only way for this code to keep recurring would then be either a problem with the wires coming from the computer, a bad connection, or a defective circuit for the solenoid inside the computer.
We checked the electrical connections and they were fine. At this point we can no longer inspect the control system for free, so the customer was called, and we explained we would need extra time with the car, and that the transmission was not the problem, the system that controls the transmission was. We explained that to be able to determine why the code keeps recurring, there would be a diagnostics charge. He declined the further diagnosis and he picked the car up. As thorough as we were in relaying accurate information, apparently he still didn’t understand. People commonly believe the transmission is like an island, they are not. Surrounding almost every transmission is a network of wires, control modules, sensors and switches, many of which control the operation of the transmission. That said, any of these components can cause issues with the transmission if there is a deficiency. Sometimes more work is required to components in these systems, and we are limited as to what we can do for free. We charged for the labor to install his transmission, not for diagnosing his electrical system problem.
Unfortunately, Brittney's car sat at her house for 8 months. The car was not drivable and when a car sits, belts, gasket and O-rings will dry out causing further damage and leaks. We did fix her transmission at the lowest possible cost. When she returned and said her engine was overheating, we told her there would be a small charge to continue further diagnostics. She chose to come and pick up her car. There is no problem with the transmission but Brittney has other general repair issues that need to be addressed. The car also has a noisy wheel bearing and bad motor mounts, which is nothing unusual for a car with 176,000 miles. We wish her well and are still available to assist her with any future repairs if she would like our help.
Thanks, Tony W.
Jim H. claimed the ASE Certified Master Technician, who I had work on it in January, 7 months prior, must have broken it.
These people have no Honor!
CF Transmission was paid approximately $1800.00 for the rebuilding of my transmission and refused to replace the $100.00 valve cover they broke. These guys chose to cover it up with duct tape and deny responsibility by blaming everyone else.
Terrible company! I pray the transmission they rebuilt last as promised, but not expecting it to.
Do yourself a favor and use another company who stands behind their work.
The situation was resolved with the customer and a seperate review was written by the customer. This is a copy of the seperate review completed a few hours later on the same day.
Tony Waters in Keystone Heights, FL on 11/02/2016
The Manager Gary, A very honorable manager, took care of a problem I had with my Jeep. I will recommend these guys to everyone, the work was very good, the price was reasonable and the jeep was finished within the allotted time.
Please resend. Customer waiting.
Thank you Tony for the Kind words. We will see you on the next vist to take a look at the wiring harness of another vehicle.
Anna did come in for an oil change. She also asked us to look at her transmission which is a free service and provide her with our findings and disguss our recommendations. We also spent additional time on her vehicle with non-transmission related items. This service with most shops will have a diagnostic charge. Apparently either she mis-understood or we did not explain it clear enough for her to understand. Either way, once she left we thought everything was fine until we received this review. Upon reading this review we contacted Anna immediately and asked her where was the disconnect. After further discussion with Anna and explained to her that along with the oil change and free transmission diagnostic we spent an addition 1 hour on her vehicle for a total of about 2 to 2.5 hours.
Due to bad service repair to my vehicle and customer service this is the last time I come to Central Florida Transmission for assistance.
I have a car dealership ans this is the last place that I will come for my repairs.
After further diagnostics the customer was aware that additional work may have been required. After completing the repair based upon the authorization given and budget provided the work was complete. Unfortunately the repair had an additional slow leak, therefore after the test drive and customer taking the vehicle home. The repair failed and the recommended additional work was performed. Unfortunately, the customer service department called the customer within 1 hour of leaving the facility thus getting a low score. Now that a few days have gone by and a holiday weekend behind us, the customer’s vehicle has been repaired and they are very happy with Central Florida Transmission Repair, Inc and the staff. Our Company takes great pride in all our customers and takes all feedbacks very serious and held to the highest regards. Thank you.
Cleretta, I want to thank you for giving me the opportunity to talk with you on Wednesday 12/23/15. We have a 3rd party customer service follow up department and they are very quick to call our customers and ask about the service provided at the time. It is to my understanding that you are now completely satisfied and the problem has been fixed. After our discussion and further research on my end, you were referred to our shop by your finance company. Drive Time is a big client of ours and we handle a majority of their lot repair work and warranty repair work. When you came to our shop and found out that they were not going to cover the original repair you were frustrated. However, Drive Time has a policy and guidelines our shop must follow and sometimes can be a process. Our shop always recommends the less costly repair initially if we feel it will solve the problem even if you are a retail customer paying completely out of pocket. However, in your case it was a small repair consisting of an engine flush, new oil filter and oil along with the towing bill. The warranty company looked at it as preventative maintenance therefore not a warrantable repair. After the repair was complete, Chris had called you and informed you that the noise had not gone completely away and that there was a 30% reduction in noise and wanted you to drive it for a day to see if the noise went away. Once you paid the invoice and left our facility you noticed the noise and came back to the shop the next day. Unfortunately, our 3rd party customer service follow up department called you within an hour because the system notifies them upon closed out invoices. So when you rated our shop we were still in a process with you and the warranty company. The next day when you came back to the office Chris did get back on the phone with the warranty company and told them that the problem was still there and we needed to take the next step. That next step was some engine work and was approved for $483.80. After the work was complete the 3rd party customer service follow up department did not contact you. They viewed it as a recent visit within 90 days and do not want to come across as harassing our customers. Chris had also asked the warranty company and requested towing re-imbursement which I am personally working on with one of the warranty company supervisors. Cleretta, I want to thank you again for coming to our shop and for the great explanation.
Good afternoon Cameron, Central Florida Transmission Repair is glad that you and Gary worked things out. We were unaware that you were in a rental car and had that extended expense. Unfortunately sometimes parts may take a bit longer than we can project. Gary offered you a free oil change to help abosorb the extra day rental charge. Gary also said that we would take a look at the key fob and figure something out. Finally, your last concern was about then washer bottle being loose, which we believe that was caused from the auto accident. Reason is the repair we did for you did not involve that area of the vehicle and after speaking with Gary you agreed. We would like to thank you for your input and when you are ready to come back and see us, we will be here. Thank you