Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

710 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 2.8181818/5Overall Rating 2.8181818/5rating 2.8181818rating 2.8181818rating 2.8181818
Original
Overall Rating 1.9090909/5rating 1.9090909rating 1.9090909rating 1.9090909rating 1.9090909
89% Would Recommend
100% Business Response
Latest Review 12 days ago

Reviews


CW
Connie W.
Mc Gregor, TX
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2019 Category: Service
Great People! High Prices.
The title says it all.

Verified Customer
Waco, TX
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Performance Timely
It was performed quite timely.

Verified Customer
Waco, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Friendly and quick service
Friendly staff. Reasonable price and received necessary and quick service.

RM
Rita M.
Waco, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Great Service-But
I really thought the service tech was great but as far as the communication goes, I thought it was lacking a bit.
There were things that I wanted checked out and other things (one in particular) that I might have wanted done but I felt rushed and just left without getting them done or asking about it. I must say that I am satisfied with what was done as far as the service on my vehicle goes but felt less than satisfied that not everything was looked into that I wanted done. Thank you for your time and listening.

Verified Customer
Lorena, TX
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2019 Category: Service
Greg May Hyundai Waco Horrible.
Rude, workers, inept employees.

Verified Customer
Waco, TX
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/24/2019 Category: Service
Very poor service experience
I brought my car in for three items on a Monday morning. I received no information all day about the status of my vehicle. I called on Tuesday and they finally told me they had ordered a part for a recall without informing me and then the wrong part came in. They didn't bother to let me know. They then kept my car until the next day. When I finally came in the next morning, they had done the recall work and replaced some Freon. They noted that I was correct on why my speaker/phone system messes up and identified the part I need but gave me no choice on getting it fixed which I would have done. It was there over two days. I also received no explanation of the recall work and was just told to sign the paper. The BIGGEST problem is I also brought it in to have them check on the clunking sound in my transmission. They did nothing on it. I suspect it is because I am 4-5,000 miles away from 100,000. Not a great job.

Verified Customer
Robinson, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Service
It was an oil change!
I don't have friends here.

RS
Ruth S.
Malone, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Watch out for the numerous add on charges when financing
The sales staff is friendly and professional as is the service personnel. However, watch out for the finance Dept. They will try to sell you thousands of dollars of add-ons. Even when you turn them down they may sneak them into your contract.

CG
Cathey G.
Waco, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Excellent Service
I always get great service from Greg May Hyundai.

BB
Barbara B.
Chilton, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2019 Category: Service
lousy service in the Service Area. excluding the actual mechanics performing the service.
While I would recommend the Service Dept.'s actual out put for work is at least average to good while the Service Advisor is less than adequate for t he job. In my opinion.

SS
Steven S.
Woodway, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
People
Very friendly. Helpful service

Verified Customer
Lorena, TX
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
So so
n/A

RB
Roni B.
China Spring, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
PRO CUSTOMER
VERY CUSTOMER FRIENDLY. PROMPT SERVICE. SERVICE WITH A SMILE.

Verified Customer
Mc Gregor, TX
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Service visit
Service has been excellent since day 1. No issues with the Equus since day one. Great brand and dealership

Verified Customer
Clifton, TX
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great service!
Very professional and quick service. The staff at this dealership are amazing! Everyone is very helpful and knowledgable.

FS
Frank S.
Waco, TX
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2019 Category: Service
What Did They Do????
I brought my 2005 Santa Fe in to have the TCS checked on the computer. Dropped it off before 7:30 am and was driven to work (Thank you). Called several times during the day and was told nothing had been found yet. After work (2:00 pm) I call and a ride was given (Thank you). When I arrived at the dealership was told there was still nothing decided so I waited. Within 10 minutes I was told that it would require a piece that would cost over $1000 plus labor. I declined and ask that my car be returned. I directly asked if it "would be safe to drive". I was told yes I paid and drove off the lot. As I entered and traveled along the frontage road, I noticed a clang on the right side of the vehicle that I had never heard before. It occurred every time I depressed the brake pedal. I turned right on to Bagby in an effort to turn around and return to the dealership. Turned left on Corporation and turned around in an apartment driveway. As I turned right onto Bagby into the right-hand lane and proceeded to signal to pull into the left. Looking over my shoulder to check for cars, I proceeded to pull into that lane. When I looked forward I saw a pickup truck ahead of me. I slammed the brakes on hard. They did NOT respond and I struck the vehicle. The seat belt had worked perfectly and restrained me. My Santa Fe was totaled. The Pickup truck received damage. I ended up with several bruises and cracked ribs and my left knee and leg very bruised and messed up.

There was obviously something not reconnected properly in the effort to get rid of me. So right now I am in severe pain, without anyway of getting around (including work) which may very well result in my losing my job. I have been searching for another suitable vehicle that I will be able to afford on what the insurance company gives me. I have been to several websites, including your's, but there are not many SUVs out there for the little I can afford. Besides, I very much doubt that I would ever trust your dealership to ever have a used vehicle in safe and in working order that I would trust. When friends and associates ask what happened to my car, you may be certain that I will tell them, everything!

PD
Paul D.
Waco, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2019 Category: Service
Recall Service
Brought vehicle in for two recall services. These were done in an efficient and timely manner. A multi-point inspection was also done. Of the three recommendations none seem correct or accurate:
1) Steering Coupler ($250): No symptoms when driving.
2) Tune Up ($150): Less than 80,000 miles on vehicle.
3) Wiper Blades: less than 4-months old.

TK
Tracy K.
Waco, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Great Service
Went in for an obligatory oil change and an ECU Software update. Both were accomplished in short order. As always a great experience when visiting Greg May Hyundai

OW
Otis W.
Hewitt, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
My car
Got good service and in a short length of time. Jeremy was a lot of help and nice

SJ
Stevie J.
Mc Gregor, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2019 Category: Service
Perils of SOPs and internet scheduling.
Using the internet to book an appointment saved no time. The dealership received no explanations and the categories available did not adequately explain what I wanted without those notes. So the service dept wound up doing the write-up by hand anyway. The Hyundai SOP resulted in me having to come in a 2nd time 7 days later to resolve a CEL, which resulted in an additional 1.5 days forced to be off work. And at no time was a courtesy vehicle or even a ride to home(much less work) ever available. I will say the service guys were polite in a difficult situation that was not completely in their control, but they are the face of Hyundai for me so they suffer the consequence of bad web implementation/communication, faulty SOP, and lack of transportation support to even get back to the house.