Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

322 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


MR
Max R.
Santa Ana, CA
Mazda B4000
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018 Category: Service
Max said the business couldn't fix his vehicle. They determined that it was not the issue that they thought it was, and the engine would need to be replaced to fully fix the problem.
This review was collected via phone interview by Customer Research Inc.

MR
MAX R.
Santa Ana, CA
Mazda B4000
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/23/2018
Decent parts changers but I wouldn't rely on them for diagnostics
They are nice people and if all you need is basic work, it is a good place. If you need them to analyze the cause, I would look elsewhere.

MV
MARTIN V.
Irvine, CA
Toyota Corolla
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/03/2018
Engine LIGHT on
For some reason when I got my car back it was worst then when I brought it in. I did not trust this place anymore because of this fact!

BS
BILL S.
Orange, CA
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2017
Slow oil change
I drove in and asked about an oil change. They had a rack open so they got me right on. Most oil changes take about 15 minutes so I waited for the car. An hour and one half later the car was finished. Couldn't figure out why it took so long. They knew I was waiting so why didn't they get it done sooner. They found a nail in my tire and asked if they should fix it. I thought it would take three hours if an oil change takes an hour and one half so I declined. Not sure if I'm going back.

ML
MICHAEL L.
Fullerton, CA
Jeep Grand Cherokee
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2017
Was not notified of repairs needed
They suck

RF
RON F.
Orange, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
customer service
Good professional work.

BS
Brian S.
Orange, CA
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2016 Category: Service
Brian said the service was great, but the $120 an hour rate is astronomical.
This review was collected via phone interview by Customer Research Inc.

DW
Doron W.
Orange, CA
Ford Expedition
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2015 Category: Service
Doron said the employees at the business are very nice and the service is always fast. The services provided by the business are over priced compared to other businesses he has gone to.
This review was collected via phone interview by Customer Research Inc.

MW
MATT W.
Placentia, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Reliable and pleasant experience
We have been taking all of our family's cars to Auto Care Plus for a few years now and they never disappoint. Everyone is always very friendly and I never feel that they are doing something that is not in my best interest. I appreciate that they show me the broken parts' even though I am not a mechanic - I can see what they see. It is a family business and I like supporting that as well. I recommend Auto Care Plus to my friends.

LW
LIZ W.
Anaheim, CA
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Knowledge and Customer Service!!!
My last 4 vehicles have been in the hands of Auto Care Plus....Jack and his son Jack along with Jan in the office always go above and beyond for their business and customers. Ongoing knowledge and their customer service, along with their honesty is why I have, and will be a customer. I recommend them highly for vehicle repairs.

DD
DAVID D.
Yorba Linda, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
GOOD PLACE TO TAKE CAR TO BE WORKED ON
ALWAYS GOOD TO TAKE THE IN / GOOD P/ACE / GOOD JOB .

WB
Wayne B.
Anaheim, CA
Lincoln Mark VIII
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Wayne said the facility is reasonably priced and the staff do good work fairly quickly, but Jack did not give him a estimate on the fuel pump and labor.
This review was collected via phone interview by Customer Research Inc.

FR
Fred R.
Orange, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Fred said the staff at this business was honest. They do the work on time and he has no issues with them.
This review was collected via phone interview by Customer Research Inc.

GC
GARRETT C.
Orange, CA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
No complaints
Friendly service. Dropped my truck off on Friday and they made sure the service was complete by Monday. Final price was close to quote.

DG
Don G.
Orange, CA
Dodge Nitro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Don said it was a good experience at this business. He has been there before and would recommend it.
This review was collected via phone interview by Customer Research Inc.

JS
Jasmine S.
Orange, CA
INFINITI G35 Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Jasmine said she likes the fact that the business has been family owned for three generations. She stated that there was a time when she was charged thirty-five dollars just for the business to lift her vehicle to retrieve the overflow cap.
This review was collected via phone interview by Customer Research Inc.

RH
ROBERT H.
Orange, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Regular Maintenance
This particlar fsmily own business is just of the chart. They cannnot so enough for you. Thwy want you to be satisfied. They have teemendous integrity snd honesty for regarding rheir service. They always do a great job. They are highly recommended.

CF
CAREN F.
Orange, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great Service & Fair Price
I needed a repair done to my car. I needed to wait there while the repair was completed. It was done quickly and all the people that work there from the front desk to the mechanics are very pleasant and seem happy. They are honest and I will be back for regular service & maintenance.

Verified Customer
Anaheim, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Honest
Great family owner business for all auto care needs

PS
PATRICK S.
Orange, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Good work
I met Jack and Jan several weeks ago. I was looking for someone to replace the calipers on my 1973 Chevy Pickup. We are about the same age and after talking a bit I thought them to be wonderful people, plus they own a KIA Soul like mine. They quoted me a fair price and they did a fine job in the timeframe stated. I will go back to them as I have more work to be done on the truck. I like the no-nonsense computer pricing and being able to sign up to keep my records online.
Jack S. from Auto Care Plus responded on 09/05/2018

Hi Patrick,
Thank you for taking the time to post a review.  We're glad you were happy with the service we provided for your truck.  Looking forward to helping you in the future.
Sincerely,
Jack & Jan


Displaying Review 1 - 20 of 322 in total