Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

729 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 4 days ago

Reviews


FS
FELIX S.
Tallahassee, FL
Nissan Versa
Verified Customer
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05/12/2019
Professional and friendly staff! Thanks Chip!
I love this place!
Always treated with respect and timely service!
Import A. from Import Authority responded on 05/29/2019

Thanks for the 5-star review, Felix. We truly appreciate it!

Import Authority

BB
BRYAN B.
Tallahassee, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Excellent, as always
Import has been taking care of my car and truck as long as I have owned them. The people here are always kind, knowledgeable, and professional. Because of them, I've been able to take a heap of junk to 289,000 miles. The repairs that were needed and the advice from the guys have been spot on every time.
Import A. from Import Authority responded on 05/29/2019

Thanks for the positive review, Bryan. We're glad to have assisted you in you quarter-million miles!

Import Authority

GF
GAIL F.
Tallahassee, FL
Subaru Forester (Natl)
Verified Customer
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05/04/2019
Always Good Service!
I am so glad that many years ago someone (don't even remember who!) told me that Import Authority was a great place to go for auto maintenance and repair. Through several cars, I've never been disappointed with the service I've received there. It's only a few minutes from my home, but even if I had to travel across the city I would continue to use Import Authority. I can even look forward to being greeted by a vocal kitty!
Import A. from Import Authority responded on 05/07/2019

Thank you, Gail, for the kind review. We appreciate your devotion and your many years of friendship!

Import Authority

ES
ERIKA S.
Tallahassee, FL
Acura RL
Verified Customer
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05/02/2019
Honest Mechanics!!!
The staff at Import Authority are some of the nicest and most honest people I have ever met. They do not try to sell you something you don’t need. They tell you exactly what you NEED and let you make the decision on what they recommend. I would not consider taking my Acura any where else for service. I am a loyal customer for as long as they are in business!
Import A. from Import Authority responded on 05/29/2019

Thanks for the amazing review, Erika. We enjoy your company and hope to never let you down.

Import Authority

MP
MICHELLE P.
Tallahassee, FL
Honda Element
Verified Customer
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04/30/2019
Always excellency here
Diagnosis and work is always on point with these guys! Love them and thankful I was recommended here 2 years ago :-)
Import A. from Import Authority responded on 05/29/2019

Thanks, Michelle! Your positive reviews are what keep us going.

Import Authority

FC
FRANK C.
Tallahassee, FL
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Friendly people all around! Plus quality workmanship! What else could you ask for!
Friendly people all around! Plus quality workmanship! What else could you ask for!
Import A. from Import Authority responded on 04/30/2019

Thank you so much for the fantastic review, Frank. We appreciate you so much.

Import Authority

EV
ELYSSE V.
Longwood, FL
Honda Insight
Verified Customer
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04/28/2019
Great Service
The staff was friendly and provided great service on my car. It seemed as though they made sure the car was absolutely perfect before letting me know it was ready. They were very transparent about pricing too which I appreciated.
Import A. from Import Authority responded on 04/30/2019

Thank you for the nice review, Elysse. It was a pleasure to meet you and we will always be here if you need us.

Import Authority

Verified Customer
Tallahassee, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019
Excellent Customer Service
There’s plenty of mechanics but there’s only 1 Important Authority. Everyone feels like family - their staff and even other customers. You will consistently receive great customer service, an honest opinion, and excellent work when you bring your car to Import Authority.
Import A. from Import Authority responded on 04/26/2019

Wow! Thank you so much for the awesome review. We greatly value your many years of patronage and appreciate you more than you know!

Import Authority

NA
NEIL A.
Tallahassee, FL
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Consistently great.
Competent, quick, answered all my questions, would highly recommend.
Import A. from Import Authority responded on 04/26/2019

Thanks, once again, for the 5-star review! And those recommendations keep us going.

Import Authority

RR
RON R.
Tallahassee, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
A Repeat Customer for Many Years
Always use Import Authority for our Toyotas and Hondas. Their service recommendations keep our vehicles on the road for years with no major issues. We completely trust all servicing and repairs at Import Authority. They truly value their customers.
Import A. from Import Authority responded on 04/26/2019

Reviews like this make us blush, guys. We do appreciate your long-standing friendship and look forward to many more years to come!

Import Authority

LS
LANE S.
Tallahassee, FL
Toyota Land Cruiser
Verified Customer
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04/20/2019
1998 lanced cruiser
My land cruiser needed a new water pump. Job all done and back on the road 252,000 miles and ready to go for more
Import A. from Import Authority responded on 04/26/2019

Thanks for the great review, Lane. We love to see those Toyotas with the tall miles!

Import Authority

DA
DAWN A.
Tallahassee, FL
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Great service!
Import Authority has great customer service and they do excellent work on our vehicles! Thank you!
Import A. from Import Authority responded on 04/26/2019

Thank you so much for the review, Dawn!

Import Authority

JG
JOHN G.
Tallahassee, FL
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Five Star
Al always, services performed in a timely, professional manner as promised.
Import A. from Import Authority responded on 04/26/2019

John, we appreciate you immensely and thanks for the 5 stars!

Import Authority

JK
JIM H K.
Havana, FL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Yukon temp gauge problem
You guys took care of me and got me on the road pronto. Thanks!
Import A. from Import Authority responded on 04/26/2019

Thanks for the positive review, Jim!

Import Authority

TH
THOMAS H.
Tallahassee, FL
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019
Civic Oil Change/Tire Rotation
Good, friendly, and straight-foward service with no punches pulled and the price is more than competitive compared to any dealership or chain in Tallahassee. They come highly recommended on services such as Yelp.com and having had the car back for over a week, I haven't had any issues.

I brought the car in for an oil change and tire rotation. Both were definitely done properly without hassle though the wait was a bit on the long side (90 minutes), but they are a regular shop, not a quick lube, and there were already a couple people ahead of me. I was also about 12 minutes late for my appointment with them and they still got me in and taken care of.

To sum it up; good price, fair service, and the wait wasn't too bad.
Import A. from Import Authority responded on 04/26/2019

Thank you so much for the fine review, Thomas. We appreciate you giving us a chance and we hope to never disapoint. We'll aim to get those wait times down, too.

Import Authority

RB
RICHARD B.
Tallahassee, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Exceeds expectations
Quality service and workmanship delivered on time and at a reasonable price.
Import A. from Import Authority responded on 04/26/2019

Thanks for the great review, Richard!

Import Authority

Verified Customer
Tallahassee, FL
Acura 3.5RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Here are honest, skilled, knowledgeable PEOPLE
These are honest, good, skilled, knowledgeable PEOPLE who repair, help and inform about your vehicle, way beyond the call of duty. Not condescending, if you don't know mechanical stuff! They know that stuff and you can be confident in the work being done well. Years of service by I A and never a problem.
Import A. from Import Authority responded on 04/26/2019

Thank you so much for your wonderful review. We acknowledge that you have many options for car repair and are glad to have earned your trust.

Import Authority

CD
CYNTHIA D.
Tallahassee, FL
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Honest, Friendly and Professional
Being female, and taken advantage of that, it is a high priority to have a mechanic with integrity! These guys are awesome!
Import A. from Import Authority responded on 04/26/2019

Thanks so much for the wonderful review, Cynthia.

Import Authority

BP
BUDDY P.
Tallahassee, FL
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
quality work and quick
Thanks for always doing working us in!
Import A. from Import Authority responded on 04/26/2019

No problem, Buddy. Thank you!

Import Authority

TK
TIM K.
Tallahassee, FL
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Some SOB (I think it was Jack) stole my coffee travel cup!
You guys are the greatest BTW;-)
Import A. from Import Authority responded on 04/26/2019

Thanks so much for the 5 stars, Tim. Not sure what was in that coffee cup, but it tastes amazing.

Import Authority

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