ReScore Reviews™ (3)
Thanks once again, Carole, for another fantastic review. Your visits are high points of our day!Import Authority
Thanks for the 5 stars, Dan!Import Authority
We value your trust and our long relationship, Cindy. Thanks for the delightful review.Import Authority
We have been entrusting our cars to Warren,
Chip,Clinton and the rest for over 30 years
With nevevr a problem
Honest, knowledgeable, personable and fair
We appreciate your continued business more than you know!Import Authority
Hope we can help you keep than van on the road for as long as you want!Import Authority
But I have to say after almost $1000. repair that codes come up that were never there before because I have a diagnostic checker. When these codes appeared they said another $1000 to replace other items. Yet why did they not check the other codes after and before repair. ?? The newer codes were there immediately after repair so why did they not check them. After researching these codes I found out it was probably an an erroneous reading that more or less were caused by a vacuum leak somewhere which could be caused by their actual repair and really their extra $1000 or more for this additional repair was more than likely not at all necessary. So, although nice people I will not return for any service.
Hello Dennis.... Thank you for starting your review with a compliment. We do try to be nice to our customers and let them know we appreciate them!
We were sorry to learn that you were not completely satisfied with the repairs we made to your Kia Sportage. I would like to address the main concerns you mentioned - the codes that appeared after our work, and the estimate of further repairs that may be needed.
When you first came in, your car was running rough and you diagnosed that it needed spark plugs and ignition wires. That was the work you requested and we did that job for you at a cost of $425. After that work was completed, the car continued to misfire and run rough, and our technician suspected that it may have some blockage in the catalytic converter. He disconnected the rear cat conv and the performance improved immediately, so we contacted you to say that the rear cat conv needed to be replaced. The additional cost was $462 and you gave us the OK.
Often, when a car is running poorly, as yours was, a misfire can cover up problems with the catalytic converter and the computer won't display a code. Once the misfire is eliminated, the code may now show. This may be the reason that you were not recieving any codes while your car was running rough.
Your cat conv is in three parts. We replaced only the last section, and the performance improved. But it was also very likely that the first and/or second sections were also plugged up to some degree, so when your car displayed a cat conv code, we gave you the price to replace those two sections.
You did not mention that your car was still running poorly, so we hope we have fixed that problem.
We do our best to only do work that is needed to make a repair. If you get a second opinion about the need for further catalytic converter work, we will be here if you need us.
I hope this answers some of your concerns. Please call us if you have further questions.
Thank you for your kind review! We are glad we could help your daughter get back on the road to Atlanta so she could help others get healthier!Import Authority
We strive to live up to your review.... and we love WFSU! Thank you!Import Authority
Thank YOU Dan! We are glad we got that one figured out and that you are happy with the outcome.Import Authority
Thank you for the 5 stars! It was a pleasure to meet you.Import Authority
Thanks for the fantastic review, guys! We appreciate your long-standing trust in us.Import Authority
Thanks, Tim!Import Authority
Thank you, Daniel. Each 5-star review makes us smile.Import Authority
Thank you for the kind words, Patty. We hope to always have your trust and friendship!Import Authority
Thanks again for the great review, Michelle! We hope to continue to make you happy.Import Authority
Thanks for the vote of confidence, Cathy. We are so happy that you have been pleased. And thank you for the 5 stars!Import Authority
Thanks you so much for the fantastic review! We hope to continue to live up to your words.Import Authority
Thanks, guys!!Import Authority
Your company was quite pleasant, Cindy. Thank you for the great review.Import Authority
Thanks for the great review, Laura. We'll always be here when you need us.Import Authority