Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

725 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 23 hours ago

Reviews


CJ
CANDY J.
Tallahassee, FL
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Friendly and personable approach supported by actual and effective technical knowledge and know how
As always, Clinton et. al. provide personal attention and listen to better understand the problem being presented by the vehicle. As a result, repairs and adjustments are quick and effective within hours putting us and the car back on the road. Keep up the great work that you have continued to provide over the years.
Import A. from Import Authority responded on 01/29/2019

Thanks for the glowing review! We appreciate you so much and your kind words affirm our work.

Import Authority

Verified Customer
Tallahassee, FL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
I'm very satisfied with Import Authority overall.
This is the third vehicle I have had serviced at Import Authority beginning with a rebuilt engine on my Nissan Sentra. I have always been pleased with the turn around time, the knowledge of those working on my car, and the excellent results of the issue presented. Also, I have always been treated with courtesy, respect and friendliness, and never have I been disappointed.
Import A. from Import Authority responded on 01/29/2019

We are so glad you've continued to be pleased. We hope to never disappoint.  Thank you for the great review.

Import Authority

DK
DEBBIE K.
Honda Element
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2019
Reliable, friendly service
IA always does a good job of diagnosing and repairing my car. I don't have to worry about them "inventing" problems just to get more money out of me. The only bad thing I can say is , due to the nature of their parking lot, I usually need to vacuum the driver's floorboard of my car after they've repaired it! ;)

JR
JOSEPH R.
Tallahassee, FL
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Awesome and honest as always.
High quality work with honesty. I only buy used Japanese cars, because that is their specialty. They never up sell me and keep my Lexus SUV in awesome condition.
Import A. from Import Authority responded on 01/29/2019

Thanks for the great review, Joseph. It's easy to keep those Lexuses (Lexi?) in good condition because they need so little!

Import Authority

VB
VALERIE B.
Tallahassee, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Personal service
Very knowledgeable and explain everything they did.
Import A. from Import Authority responded on 01/29/2019

Thanks for the 5 stars, Valerie!

Import Authority

CC
CAROLINE C.
Tallahassee, FL
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Prompt, professional and they LISTEN.
They listened to me and were sensitive to my concerns. They explained the service to me making sure I understood. They all have a great sense of humor. The facility is warm, inviting and clean. In fact, the ladies' room is cleaner and in better repair than most restaurant bathrooms.
Import A. from Import Authority responded on 01/18/2019

We appreciate your review and are glad to know that we met or even exceeded your expectations!  (Even when served up with a laugh!)

Import Authority

DB
DALE B.
Tallahassee, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Great work. Quick service. Reasonable price.
The starter in my car quit working. I had the car towed to Import Authority in the morning. They replaced the starter in my car and had me ready to go by 3:00 p.m. The price was very reasonable and the work was top notch. Thanks Import Authority.
Import A. from Import Authority responded on 01/18/2019

Thank YOU, Dale.  We appreciate your business!

Import Authority

DE
DONALD E.
Tallahassee, FL
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
friendly and efficient
Always get the diagnosis correct and solves the problem
Import A. from Import Authority responded on 01/18/2019

That's our job!  Thanks for letting us know we got it right!

Import Authority

NA
NEIL A.
Tallahassee, FL
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Great as always.
Consistently reliable, great attitude, you're the guys that have kept my Venza in tip top shape for almost 195,000 miles.
Import A. from Import Authority responded on 01/18/2019

You get credit too for your dedication to keeping it serviced. It's a great car and we are happy to give it a little TLC on occasion!

Import Authority

BP
BUDDY P.
Tallahassee, FL
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Friendly people and great service
Always attend to complete service as soon as possible. Always friendly and eager to please.
Import A. from Import Authority responded on 01/18/2019

We do aim to please, especially a loyal customer such as you!

Import Authority

KM
KENT M.
Crawfordville, FL
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
My Subaru’s Doctor
Always friendly.
Always efficient.
Always honest.
Import A. from Import Authority responded on 01/18/2019

You have stated our goal in a nutshell!  Thanks!!

Import Authority

MW
MICHAEL W.
Tallahassee, FL
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Excellent service as usual!
Exceptional service!
Import A. from Import Authority responded on 01/18/2019

We do strive to make excellent service our norm.  Thank you!

Import Authority

FB
FAYE B.
Tallahassee, FL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Staff is courteous, professional and accommodating.
My first experience at Import Authority was beyond my expectations. I made an appointment to get a diagnostic opinion on a malfunctioning automatic lift gate - I received a call within a few hours - the assessment was explained to me - a part was ordered delivered, and installed and ready to pick up by 10:00 the next morning. I had also received an estimate on this repair at a local dealership - the cost of this repair at Import Authority was less than half of the estimate from the dealership. I am thankful that a friend recommended Import Authority to me - I am now one of their very satisfied customers.
Import A. from Import Authority responded on 01/18/2019

We are so glad to hear that we made such a good impression on you, a new customer!  We will try to maintain your level of confidence in us.  Thank you for the kind review!

Import Authority

BH
BRETT H.
Crawfordville, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
Chandler's Truck
Thanks for your help replacing the universal joints and serpentine belt. Truck runs better than ever.
Import A. from Import Authority responded on 01/18/2019

Good to hear that the truck is doing well.  Thank you!

Import Authority

TD
TEISHA D.
Tallahassee, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Great Customer Service
These guys are always reliable. We've used them a number of times for various vehicles. They are people we can trust.
Import A. from Import Authority responded on 01/18/2019

And we strive to maintain your trust!  Thanks for the review!  (Please pardon the late response!)

Import Authority

JS
JEFFREY S.
Tallahassee, FL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Like family
Every time we go to Import, it's like dealing with family. The good side of the family that is.
Import A. from Import Authority responded on 01/18/2019

We hope to always stay on your good side!  (We know how it is with families!)

Import Authority

JL
JACKIE L.
Tallahassee, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Excellent Service
I'm running out of new ways to say how great the service is at Import Authority. You cn count on them to keep your vehicle in optimum condition, without doing anything that isn't necessary. My husband and I wouldn't take our cars anywhere else.
Import A. from Import Authority responded on 01/18/2019

Please don't feel like you need to leave a review after every visit.  You have been such great customers for so long, we should be leaving glowing reviews for YOU!  "These are the customers every business wants!"  We really do appreciate you :-) 

Import Authority

WP
WILL P.
Tallahassee, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Buying a Honda Odyssey - inspection
I was looking to buy a 2012 Honda Odyssey bec my 2001 Odyssey broke down (transmission). Called Import Authority, talked to Clinton — who is awesome — and they inspected the vehicle that aftrn. They gave me a thumbs up along with a couple items to have the dealership fix. Went on and bought the vehicle. Can’t tell you how much confidence it gave me to buy a vehicle knowing that the dealer wasn’t trying to sell me a piece of junk that looked nice in the outside.
Import A. from Import Authority responded on 01/18/2019

Glad to know you got the Odyssey!  I guess that means we will be seeing it again in the future - but not too soon!!

Import Authority

JA
JOHN A.
Havana, FL
Subaru Impreza Sedan (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
As always...
5 stars: great communication, honest, transparent, thorough and seriously know what they are doing. I recommend to anyone.
Import A. from Import Authority responded on 01/18/2019

We appreciate every adjective you used in your review!  We strive to deserve them all.  Thanks so much for your business!

Import Authority

JL
JOHNATHAN L.
Tallahassee, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Always done right
I've been bringing my cars to Import Authority for many years because they always do it right and they listen to the customer.
Import A. from Import Authority responded on 01/18/2019

Thank you for your kind words.... we are grateful for your continued business!

Import Authority

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