Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

729 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 3 days ago

Reviews


JL
JACKIE L.
Tallahassee, FL
Toyota Prius
Verified Customer
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12/20/2018
Excellent Service
I'm running out of new ways to say how great the service is at Import Authority. You cn count on them to keep your vehicle in optimum condition, without doing anything that isn't necessary. My husband and I wouldn't take our cars anywhere else.
Import A. from Import Authority responded on 01/18/2019

Please don't feel like you need to leave a review after every visit.  You have been such great customers for so long, we should be leaving glowing reviews for YOU!  "These are the customers every business wants!"  We really do appreciate you :-) 

Import Authority

WP
WILL P.
Tallahassee, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Buying a Honda Odyssey - inspection
I was looking to buy a 2012 Honda Odyssey bec my 2001 Odyssey broke down (transmission). Called Import Authority, talked to Clinton — who is awesome — and they inspected the vehicle that aftrn. They gave me a thumbs up along with a couple items to have the dealership fix. Went on and bought the vehicle. Can’t tell you how much confidence it gave me to buy a vehicle knowing that the dealer wasn’t trying to sell me a piece of junk that looked nice in the outside.
Import A. from Import Authority responded on 01/18/2019

Glad to know you got the Odyssey!  I guess that means we will be seeing it again in the future - but not too soon!!

Import Authority

JA
JOHN A.
Havana, FL
Subaru Impreza Sedan (Natl)
Verified Customer
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12/15/2018
As always...
5 stars: great communication, honest, transparent, thorough and seriously know what they are doing. I recommend to anyone.
Import A. from Import Authority responded on 01/18/2019

We appreciate every adjective you used in your review!  We strive to deserve them all.  Thanks so much for your business!

Import Authority

JL
JOHNATHAN L.
Tallahassee, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Always done right
I've been bringing my cars to Import Authority for many years because they always do it right and they listen to the customer.
Import A. from Import Authority responded on 01/18/2019

Thank you for your kind words.... we are grateful for your continued business!

Import Authority

KN
KAREN N.
Tallahassee, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Car Repair Extraordinaire
Great service at a reasonable price. Most importantly, you can trust them.
Import A. from Import Authority responded on 01/18/2019

Earning your trust is very important to us!  We hope to keep it.  Thanks for your business!

Import Authority

Verified Customer
Fort Walton Beach, FL
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Professional, fast and friendly service
My check engine light came on and EPC warning light. They fixed the problem and got my car running within a few hours. I would recommend their services!
Import A. from Import Authority responded on 01/18/2019

Thank you for the review, and for your business.  We appreciate it! 

Import Authority

DB
DOUGLAS B.
Tallahassee, FL
Subaru Forester
Verified Customer
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12/05/2018
On a tight schedule, my car was diagnosed and fixed
They were able to help me diagnose my issue (wheel bearing) over the phone, and slide a repair in the next day, just before a road trip. Highly recommended.
Import A. from Import Authority responded on 12/06/2018

Thanks for the great review, Doug. We're glad we were able to get it done quickly for you.

Import Authority

KM
KENT M.
Crawfordville, FL
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Honest & Perfect Customer Service
Chip and Clinton are great, but JACK is the best! Jack’s warm personality and soothing voice make every visit. true joy! Seriously, he sat next to me on the couch and let me pet him! High honor!! 😊
Import A. from Import Authority responded on 12/06/2018

Thanks for the 5 stars, Kent, even though we know that most of them are aimed at the feline portion of our staff. We asked Jack to contribute to the response to this review, but he looks absolutely exhausted.

Import Authority

TG
TERRY G.
Tallahassee, FL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
You guys are the Best!!
You guys are the Best!!
Import A. from Import Authority responded on 12/06/2018

Thanks, Terry. We think you're pretty awesome too.

Import Authority

SB
SYLVIA B.
Tallahassee, FL
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Custom service
I have used Import Authority for several years, I had not used the service for a while but I had car problem about a month ago. I was given several sources to check it out but I immediately called Clint because I knew that he would be truthful and fair. Being a woman, one has to take this into consideration. I trust him and the others at Import Authority and highly recommend them.
Import A. from Import Authority responded on 12/06/2018

Thanks for the wonderful review, Sylvia. We love welcoming back old friends!!

Import Authority

AC
ALISON C.
Tallahassee, FL
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Excellent and Trustworthy Service
I'm glad I found Import Authority. I'm a college student and I know I can trust them to make any repairs or do any routine maintenance job. The experience is always pleasant.
Import A. from Import Authority responded on 12/06/2018

Alison, you are a delight to deal with and we are so glad you have been pleased. Thanks for the 5-star review!

Import Authority

DJ
DAVID J.
Tallahassee, FL
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
21 Year Customer
Import Authority provides excellent service at a fair price. I have continued to use them as my mechanics for 22 year and will continue to do so.
Import A. from Import Authority responded on 12/06/2018

David, we appreciate your many years of patronage and feel that you are truly part of our family. Thank for the fantastic review.

Import Authority

LA
LINDA A.
Tallahassee, FL
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Annual checkup
You are always honest and prices are fair
Import A. from Import Authority responded on 12/06/2018

Thanks for the review, Linda!

Import Authority

JH
JERRY H.
Tallahassee, FL
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Tremendous customer service
I value Import Authority's honesty and confidence in doing the job right.

Jerry H
Import A. from Import Authority responded on 12/06/2018

Thanks so much for the review, Jerry!

Import Authority

MP
MICHELLE P.
Tallahassee, FL
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
As always ... 100% Satisfied!
Always can rely on these guys! Glad to have found them. Great customer service great performance on the car ... and they always try to accommodate the customer to the best of their abilities!
Import A. from Import Authority responded on 12/06/2018

Thanks for the wonderful review, Michelle. We're happy you found us too.

Import Authority

JM
JEFF M.
Tallahassee, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Efficient and trustworthy, these folks treat your car like it was their own.
Expert advice, yet with a thrifty nature. I have used them for years and I have always been pleased.
Import A. from Import Authority responded on 12/06/2018

Your 5 stars are appreciated, Jeff. Thanks for your years of friendship.

Import Authority

Verified Customer
Tallahassee, FL
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
very friendly, keep the customer informed about what is going on
Car is running great - still a tiny squeal from 1 of the belts - it might go away once the belt is 'broken in'.
Import A. from Import Authority responded on 11/15/2018

Thanks for the 5-star review! If you're in the area, stop by and we'll adjust those belts while you wait.

Import Authority

MH
MICHAEL H.
Tallahassee, FL
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Excellent customer service
Clinton got me in and out in a very efficient and professional manner. Scott went over and above with checking my vehicle from top to bottom. I am very pleased with the service they performed.
Import A. from Import Authority responded on 11/15/2018

Thanks for the great review Michael. We know you have many options in where you service your car and truly appreciate you choosing us.

Import Authority

AS
ALEXIUS S.
Tallahassee, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
camary service
excellent service provided
Import A. from Import Authority responded on 11/15/2018

Thanks so much for the 5 stars!

Import Authority

JP
JOE P.
Tallahassee, FL
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Great staff and service
Import Authority has such an outstanding staff - highly skilled techs and very knowledgeable & friendly front office crew. They are the best auto repair shop in the Tallahassee area and I wouldn't go anywhere else. Thanks again to Paula, Warren, Steve, Clinton, Chip, and all the other great people at Import Authority!
Import A. from Import Authority responded on 11/15/2018

You make us blush with your wonderful reviews, Joe.  Thank you so much.

Import Authority

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