Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

725 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 23 hours ago

Reviews


JB
JAMES B.
Quincy, FL
Ford Cutaway
Verified Customer
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11/01/2018
Customer service
Staff was knowledgeable and courteous.
Import A. from Import Authority responded on 11/15/2018

Thanks for the 5 stars, James. We appreciate your patience and understanding.

Import Authority

PL
PAM L.
Tallahassee, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
The folks there are very responsive!
We had to leave our car there on a Sunday with a note and the keys in the drop box. Clint and team gave us a call the next day around lunch and let us know that it was just the battery (yay!) and not the starter (bigger yay!). It was ready that afternoon so my daughter could get there, pay, and be on her way back to work in a timely manner.
Import A. from Import Authority responded on 11/15/2018

Thanks for the review, Pam. We were happy to help.

Import Authority

AB
ALANNAH B.
Tallahassee, FL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
No doubts
I always know my vehicle is maintained and repaired correctly. I have a strong trust in the service from Import Authority.
Import A. from Import Authority responded on 11/15/2018

Thanks for your confidence, Alannah. We appreciate you more than you know.

Import Authority

PC
PENNY C.
Tallahassee, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Best Ever!!
This shop is rhe best auto repair shop anywhere. The people are wonderful and their work is great. 2 years ago I bought a 2007 Honda Accord with 161,000 miles after Import Authority checked it out. It has run beautifully and will for years to come. I trust their work and rely on their advice without reservation.
Import A. from Import Authority responded on 10/26/2018

Thanks for the fantastic review, Penny. We appreciate your patronage and your kind words.

Import Authority

CG
CAL G.
Tallahassee, FL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Import Authority is Always the Best!
Import Authority has been servicing our family's cars for almost 20 years! The team is always helpful, knowledgeable, honest, and their customer service is the best! I recommend them to everyone I know!
Import A. from Import Authority responded on 10/26/2018

Thanks for the great review, Cal. Those recommendations are what keep us in business so we appreciate them immensely!

Import Authority

PV
PAMELA V.
Havana, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
These guys are just great
This was my first time and I am totally impressed. When I didn't need an air filter and it was scheduled to be changed but it didn't need to be--they told me they just cleaned it that it was still good. Amazing.
Import A. from Import Authority responded on 10/26/2018

It was a pleasure to meet you, Pamela. We'll never sell you something you don't need.  Thanks so much for the 5 stars!

Import Authority

DG
DONNA G.
Tallahassee, FL
Lexus RX 300 Luxury SUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Import Authority review
Import Authority never ceases to impress me with how thorough they are in testing and maintaining my car and fixing whatever the problem is.
I would not take my car anyplace else!
Import A. from Import Authority responded on 10/26/2018

Thanks once again for another positive review, Donna!

Import Authority

CH
CAROLE H.
Tallahassee, FL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
So far, so awesome!
5 days after a major hurricane, Warren, Chip, Charles and the team were welcoming and competent as always. My car was thoroughly serviced. A wayward mudflap was reattached as a matter of course. I drove away feeling safe and happy!
Import A. from Import Authority responded on 10/26/2018

Thanks for the great review again, Carole!

Import Authority

Verified Customer
Havana, FL
Honda S2000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Clutch Master Cylinder
This shop replaced my clutch master cylinder and slave cylinder on my baby. Very satisfied and thought they were helpful in deciding exactly what should be done. Very happy and no hint of anything but being up front and honest folks there.
Import A. from Import Authority responded on 10/09/2018

Thanks for the great review. We are glad to have made a good impression on your first visit.

Import Authority

Verified Customer
Tallahassee, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Mystic Yellow
Chip - Thank you to all at Import Authority for the quick oil change yesterday on my gutless wonder Honda Fit. The color name is: Mystic Yellow, which is not as pretentious name as I thought it would be - must be kin to "mellow yellow". Thanks - Maggie McKeown
Import A. from Import Authority responded on 10/09/2018

Thanks for the 5-star review! Mystic yellow, cerulean blue, Avant-garde pearl - we work on them all!

Import Authority

AN
AARON N.
Tallahassee, FL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Fast, Effective, Explained & Appropriately Priced
Import Authority provided effective same-day service and they explain or demonstrate what needs repair and why. Competitive pricing and a comfortable environment.
Import A. from Import Authority responded on 10/09/2018

Thank you so much for the wonderful review, Aaron. We're pleased that you enjoyed your first visit.

Import Authority

TL
TIFFANY L.
Tallahassee, FL
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
My last visit
It was great as always!
Import A. from Import Authority responded on 10/09/2018

Thanks, Tiffany. We enjoyed it too!

Import Authority

JB
JOHN B.
Tallahassee, FL
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
The PEOPLE!
Had my 2017 vehicle converted to the AMSoil product for better protection. Great service and timely. I have been doing business with Warren, Paula, and Clinton for over 20 years and have never been dissatisfied with the repairs. They insure you feel safe about your vehicle and it performance. Thanks
Import A. from Import Authority responded on 10/09/2018

Thank you, John, for the fantastic review. We have truly valued your friendship through the years.

Import Authority

JW
JENNIFER W.
Tallahassee, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Excellent Customer Care
The staff listens to what your concerns are about your vehicle. They do a thorough assessment and then make recommendations for what you need to do. They do not try to sell you services that are not necessary at the present time. I appreciate their honesty and directness. I feel like they take care of my car like it was their personal car.
Import A. from Import Authority responded on 10/09/2018

It's so great to hear you are pleased with your visit, Jennifer. We do try and treat our customers' wallets and cars like our own. Thanks for the 5 stars!

Import Authority

DC
DAVID C.
Tallahassee, FL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Always excellent service
I've taken vehicles to Import Authority for many years because the staff always provide excellent service. They clearly explain the repairs needed and completed and don't recommend any repair unless it's truly necessary. I can't say enough about their friendliness and professional integrity; it's really a pleasure giving them my business.
Import A. from Import Authority responded on 10/09/2018

Thanks for making us blush with your wonderful review, David! We value you more than you know.

Import Authority

MD
MARY BETH D.
Tallahassee, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Routine service
I always have a very positive experience. These folks don't do anything that doesn't have to be done - a nice change from prior experiences I have had. Thanks to all the folks at Import Authority!
Import A. from Import Authority responded on 09/24/2018

Thanks for the great review, Mary Beth. We truly appreciate you and are grateful that you have had such a good experience.

Import Authority

DB
DOUG B.
Tallahassee, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Great Service!!
Always glad to bring my Truck or Car in!!
Honest Trustworthy Service
Import A. from Import Authority responded on 09/24/2018

Thanks for the 5 stars, Doug.

Import Authority

JG
JOHN G.
Tallahassee, FL
INFINITI I35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Honesty
It is always a pleasure doing business with this repair shop.
Import A. from Import Authority responded on 09/13/2018

John, thank you for your business and the great review!

Import Authority

MH
MERLE H.
Tallahassee, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
This place is awesome!!!!!
I have always had great experiences when I come here to have my car or truck worked on .From the first phone call to the last. Clinton has some of the best customer service in town .He's very well spoken and professional. I've been coming here since 2002 and he's attitude has always be the same .The mechinacs in the back are awesome .They all are very knowledgeable and do a tremendous job. I have never had one bad experience coming here .Thanks guys I would never take my car or truck any where else.
Import A. from Import Authority responded on 09/13/2018

Thank you so much for the wonderful review, Merle. We truly appreciate your loyalty and look forward to 16 more years of friendship!

Import Authority

TK
TIM K.
Tallahassee, FL
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great!
After 24 years still the best garage by far in Tally...
Import A. from Import Authority responded on 09/13/2018

Thanks again for another 5-star review, Tim!

Import Authority

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