Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

725 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 2 days ago

Reviews


IA
IRIS A.
Tallahassee, FL
Scion xB
Verified Customer
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05/17/2018
Outstandingly Considerate!
Don't think I've ever encountered a shop in which the guys who run it take the time to explain the problem in lay terms without either patronizing me or making me feel like an idiot. I could have spent all day in the comfortable waiting room and been totally happy!
Import A. from Import Authority responded on 05/24/2018

It was such a pleasure to meet you the other day, Iris. Thanks so much for the wonderful review. Feel free to lounge in our waiting room any time even if your vehicle doesn't need to lounge in our shop!

Import Authority

MD
MARY BETH D.
Tallahassee, FL
Honda CR-V
Verified Customer
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05/07/2018
Knowledge, service and concern for the customer.
This will be my car service company moving forward. Their knowledge, service and concern for the customer are unparalleled. I have already referred them to several friends. Look forward to a long term relationship. Many thanks to these folks.
Import A. from Import Authority responded on 05/24/2018

Thank you for the fantastic review, Mary Beth. We are honored to be able to serve you and to earn your trust.

Import Authority

Verified Customer
Tallahassee, FL
Toyota Avalon
Verified Customer
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05/04/2018
Great service
I have a 96 avalon and my ac went out a while back i been rolling in the heat for a while but with this heat i had to get it fixed. They dont over charge and you drop your car off and they have a shuttle to take you back home. My car air is blowing like a 2018
Import A. from Import Authority responded on 05/24/2018

Thanks for the review! We are thrilled that you are so pleased.

Import Authority

ES
ELIZABETH S.
Tallahassee, FL
Honda CR-V
Verified Customer
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05/03/2018
Wonderful service
I am always provided with excellent service. The staff is very hepful and nice. It’s afordible and my car is happy!
Import A. from Import Authority responded on 05/24/2018

Thanks for the 5-star review, Elizabeth. A happy car is our #1 priority.

Import Authority

LH
LORI H.
Tallahassee, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Excellent Customer Service
I recently had a buyer's inspection of a car I was wanting to purchase. It made my decision to purchase easier after hearing the feedback provided by the staff.
Import A. from Import Authority responded on 05/24/2018

Thanks for the positive review, Lori. Enjoy that sweet, new ride!

Import Authority

MW
MICHAEL L W.
Tallahassee, FL
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Excellent Customer Service Thanks Clinton
Clinton was very helpful & always found ways to lower cost. These guys are very affordable and the service is outstanding will recommend to ANYONE!!
Import A. from Import Authority responded on 05/24/2018

Thanks for the glowing review, Michael! Those recommendations are what keep us going!

Import Authority

LA
LORETTA A.
Tallahassee, FL
Toyota Camry
Verified Customer
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04/28/2018
Loretta Alfano's 2004 Toyota Camry
Pleased as always with the service I received. Having trustworthy mechanics is great peace of mind.
Import A. from Import Authority responded on 05/24/2018

Thank you for the great review, Loretta! We are so happy that you're pleased.

Import Authority

MF
MICI F.
Crawfordville, FL
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Repair
Conscientious, Knowledgeable, & Courteous describe Clinton & staff @ Import Authority.
My vehicle was repaired quickly. AWESOME!
Import A. from Import Authority responded on 04/25/2018

Thnaks for the great review, Mici! It was wonderful to see you again.

Import Authority

MW
MARGIE W.
Tallahassee, FL
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Trust and Expertise
I've been coming here for decades even though I live on the opposite side of town. It's so reassuring when you know you can trust them to only do what is necessary and feel safe driving your car. Besides, Clinton and Chip are so efficient and helpful....and very sweet. Thanks, guys!
Import A. from Import Authority responded on 04/25/2018

Thanks for making the trek across town for us, Margie. We truly appreciate you and your stellar review!

Import Authority

Verified Customer
Tallahassee, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
My Hero!
Import Authority saved the day! We were originally told that we were going to have $5,800 worth of repairs to my Honda Accord (with 85K miles). After deciding to get a second opinion, we took our car to Import Authority where they reviewed the paperwork we were given, checked for those problems, and found that not all of the originally suggested repairs were needed. In the end, our car was working great and we saved thousands of dollars. Thank you Import Authority!
Import A. from Import Authority responded on 04/25/2018

Thank you so much for the great review! We are very glad to have saved you money and we hope your car continues to treat you well!

Import Authority

LP
LOURINE P.
Tallahassee, FL
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Great service
Staff are honest, friendly and welcoming and service fees are very reasonable. I finally found a place I can trust to take my car for honest, quality service!
Import A. from Import Authority responded on 04/25/2018

Thank you so much for the great review, Lourine. It was a pleasure to meet you and we look forward to serving you in the future.

Import Authority

NC
NAT C.
Tallahassee, FL
Toyota Tacoma
Verified Customer
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04/11/2018
truck repair
good service, workers that know their trade,people you can trust,
Import A. from Import Authority responded on 04/12/2018

We are so glad you're happy, Nat. Thanks for the review!

Import Authority

JS
JARRICK S.
Tallahassee, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Great service!
Great service and customer service. Chip was very helpful and informative. Would definitely bring back car in the future for repairs.
Import A. from Import Authority responded on 04/12/2018

Thanks for the great review, Jarrick! We look forward to working with you in the future.

Import Authority

JL
JACKIE L.
Tallahassee, FL
Toyota Prius
Verified Customer
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04/11/2018
Expert and friendly service!
I've reviewed these guys many times and I've run out of superlatives. I trust them with my car which I often drive to North Carolina and back--which means I trust them with my life in a sense. I know they won't talk me into anything I don't need, even though I know nothing about automobile maintenance. I appreciate being treated with respect with every visit!
Import A. from Import Authority responded on 04/12/2018

As always, Jackie, thanks for the great review! We appreciate your loyalty.

Import Authority

KB
KEVIN B.
Saint Marks, FL
Volkswagen Tiguan
Verified Customer
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04/11/2018
Again...Awesome Job!
Quoted job. Came in under quote. Half day to complete work..
Import A. from Import Authority responded on 04/11/2018

Thanks for the great review, Kevin!

Import Authority

JV
JOHN V.
Tallahassee, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Professional, honest service
Import Authority simply ROCKS! No more mysterious warning lights on my 12 year old vehicle. I thought it was going to be a hugely expensive electrical issue and it turned out to be a couple of faulty sensors. I am back on the road less than 24 hours after having my vehicle towed to Import Authority. Thanks!
Import A. from Import Authority responded on 04/09/2018

Thanks for the 5 star review, guys! We are pleased that the experience was quick and painless.

Import Authority

JO
JONATHAN O.
Tallahassee, FL
Hyundai Accent
Verified Customer
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04/06/2018
Assurance
I know I'm coming to a shop I can trust. Keep up the good work.
Import A. from Import Authority responded on 04/09/2018

Thank you so much for the kind words, Jonathan!

Import Authority

MM
MAUREEN M.
Tallahassee, FL
Hyundai Elantra
Verified Customer
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04/06/2018
Service review 4/6/18
The staff are professional and honest, and the service is top notch. They only repair what is necessary; however, they inform you of other issues that need to be addressed down the road. The staff are very friendly and explain in detail the work they performed.
Import A. from Import Authority responded on 04/09/2018

Thanks for the wonderful review, Maureen! It was great to see you again.

Import Authority

MW
MELISSA W.
Tallahassee, FL
Isuzu Rodeo
Verified Customer
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04/05/2018
They are honest and friendly and very professional
Chip and Curtis are amazing!!! My mom had been taking her car to them for years and they have always been upfront and honest. Great people great crew great business
Import A. from Import Authority responded on 04/05/2018

Thanks for the great review, Melissa! We're glad you were pleased but certainly wish we had had better news for you. We will always be here when you need us.

Import Authority

TK
TIM K.
Tallahassee, FL
Mazda MX-5 Miata
Verified Customer
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04/03/2018
Simply the best!
Once again, over the last 20+ years, IA has provided first class courteous service and I am a happy camper/driver with everything they do. Like I said, they're simply the best!!
Import A. from Import Authority responded on 04/05/2018

Thank you, Tim, for yet another fantastic review. Your continued satisfaction is a feather in our cap.

Import Authority

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