Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

713 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 3 days ago

Reviews


JH
Jennifer H.
Tallahassee, FL
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01/17/2018
Wow! Above and Beyond!
Chip with Import Authority reached out to me after I asked about my window. Chip and his team decided to replace the plastic unit and a switch, going far above and beyond what any company does today. You can trust your vehicle to the team at Import Authority. They will do whatever they can to fix your vehicle and ensure that you receive an honest and fair price.

Thanks again for going above and beyond and replacing my trust in your company.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018
Not so honest.
So, I noticed after taking in my vehicle that the window control unit on the drivers side door had popped up. I have never glued it on. I have never messed with it. But now it won't remain attached. I called this morning and spoke with Chip, who put me on hold. He came back and said that Jason was trying to put the window up, and the switch wasn't working. Which it does stick, but it works. So Jason popped the unit off to check the switch, and it wouldn't go back because it looked like someone had already glued it back, and it wasn't broken by them. So, Chip advised that I should either replace the unit, or glue it back. Oh, and Chip said that Jason should have put notes indicating that, instead of covering it up and never saying anything about it.
Yeah. Not so honest when you break something and the company doesn't want to fix it. And I AM telling the truth, because I didn't glue it. And have never messed with it. You could've made it right. You admitted you broke it, but now you don't want to fix it? I didn't break it. I shouldn't have to pay for something I didn't break.
Import A. from Import Authority responded on 01/17/2018

Jennifer,
   Thank you for your input. We love to hear from our happy customers, but hearing about areas where we can improve or where we have failed is just as valuable. Please be assured that we work very hard to make all of our customers happy and will certainly do so for you.
   This situation could have been easily avoided if we had had better communication on our part. We try and make a habbit of asking our customers if they are having problems with any of their windows before we work on it. Windows are often lowered to listen for noises and to assure keys are not accidentally locked in vehicles. We failed to do that, so we were unaware of the problem preexisting with the window. The technician told me (Clinton) about the switch because Chip was at an appointment. I failed to make a note on the ticket and by the time you arrived, I had forgotten completely about it. Chip, of course, knew nothing about it either becuase I had forgotten to tell him too. This is not an excuse, just merely an explanation. We have ordered you a replacement switch and bezel and hope you will allow us to install it for you. If you would rather just pick up the part when it arrives, that's fine too.
    We are so very sorry to have allowed this mess-up to occur, especially on your first visit to us. We know how important first impressions are and we feel awful that our first one to you must be so negative. It is certainly not our standard and we hope to prove this to you in the future.

-Clinton
Import Authority


WP
Will P.
Tallahassee, FL
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12/13/2017
Always honest, highly competent
There's a good reason why this is the most highly- rated auto repair facility in town.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017
Great mechanics, high prices
These guys have always done good work, but they just broke it off in my ......, charging 500 bucks for something that should have been about 300, tops, so I won't be going back. It's a shame. Changed my brake pads, back and front, with no work necessary on rotors, and they bolted on a bumper guard, which definitely took less than an hour. So their service rate is $ 200 an hour? Ouch.
Import A. from Import Authority responded on 12/13/2017

Thanks for taking the time to write this review, Will. We are sorry to hear that you are unhappy with our prices. Your brake jobs did include resurfacing all your rotors. We do this as standard practice to avoid any noise or shaking while braking. We also use factory original equipment (in this case, Nissan) brake pads whenever feasible It was in this case. That means your brake jobs were $179.50 + tax each for front and rear. After calling around, we found that the same job using the same parts would cost about $241 + tax at a competitor. As for your aftermarket bumper guard, we took time to cut your splash shields as little as possible to recieve the brackets. We spent more than an hour installing it, but charged you for 1 hour at $89.50. We certainly could have given you cheaper options on this work had you voiced your displeasure at the time we called you with a total estimate, but you approved it without hesitation, so we performed the work. We are even more sorry to lose you as a customer after so many years, but wish you luck in finding a shop that can give you the quality work you deserve at the cheap prices you want to pay.

Import Authority

JM
JESSICA M.
Tallahassee, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2016
Issues were all addressed immediately
I received a follow up email and personal phone call from Clinton to address and discuss the issues I raised. First of all, I am satisfied with the explanation (for why certain services may cost more with IA) and apology (for the tire pressure and not informing me ahead of time how much the oil change would cost) I received. I also appreciated the honesty and excellent customer service in general. I plan to continue servicing my vehicle here.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2016
I trusted the advice but not the charges
I like this shop and its people. I trust Chip's assessments of what work needs to be done and what doesn't. I'd rather pay a local shop than a chain, and I drive all the way across town to get to this place. I am willing to pay more for better quality work. With all of that said, I check prices with mechanic friends and a local "chain" before agreeing to pay for work. My van was already at IA, so I told them to change the oil. I didn't ask the price (my mistake), and so paid upwards of $60 for a routine oil change I could have gotten for $19.95 at any number of other places in town. I paid for a trip check which I know was performed because that's what led to the feedback about needed and anticipated maintenance. However one little item included in that (check tire pressure) was not done. I came in with the front left tire around 37 and the remaining ones at 31, and when I left, the same imbalance was still there. I had the rear brakes done, and paid about $50-60 more for the new brake pads/rear brakes than I usually pay at Ray Gordon, but again, my van was already there and I knew the work was needed, and it wasn't worth another day without a vehicle. What really got my goat was the quote on the transmission fluid exchange and brake fluid exchange. I wish I had the price quote with me. It was almost double the price Tire Kingdom charges for the same routine maintenance. The price quote to replace the timing belt (as a starting price) was higher than what the dealer charges, but with either situation the price can escalate or not, so it's hard to judge. While I'll pay for expertise, a big part of that is trust. By the time I figured out what I would have paid at Tire Kingdom & Ray Gordon (taking only the timing belt out of the factoring), I had lost a measure of confidence and was actually pretty upset with myself for prioritizing my time and potential future inconvenience over paying a reasonable price and letting the shop know I knew what that price would be. I have mixed feelings about returning and/or recommending to a friend for anything other than an expert opinion which is a shame because I really liked this place.
Import A. from Import Authority responded on 08/16/2016

Thank you so much for the honest review, Jessica. We rely on your feedback in order to make our customers’ experience a better one. We aim for every single one of our customers to be completely satisfied, so please look in your email inbox (sometimes they go to "Junk" folders) for a personal message!

Import Authority

AH
ANNE H.
Tallahassee, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
For over 30 years the BEST auto care!
Import Authority is simply the BEST! We have and will go out of our way for the most competent and helpful car maintenance crew around. All work is done timely, with honesty and integrity. And on top of that you get the very nicest people as a bonus!

PW
PETE W.
Tallahassee, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Great Service!
Got me in quick and a great price. Thanks!

AG
AMY G.
Tallahassee, FL
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Ten!
Always a relief to receive my repaired car back, in a timely manner and in a friendly office. Great job and thanks!

BV
BLANCA V.
Tallahassee, FL
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019
Lexus rx 350
Great service. Very professional. Nice people. As always is a pleasure to do business with them.

FS
FELIX S.
Tallahassee, FL
Nissan Versa
Verified Customer
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05/12/2019
Professional and friendly staff! Thanks Chip!
I love this place!
Always treated with respect and timely service!

BB
BRYAN B.
Tallahassee, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Excellent, as always
Import has been taking care of my car and truck as long as I have owned them. The people here are always kind, knowledgeable, and professional. Because of them, I've been able to take a heap of junk to 289,000 miles. The repairs that were needed and the advice from the guys have been spot on every time.

GF
GAIL F.
Tallahassee, FL
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Always Good Service!
I am so glad that many years ago someone (don't even remember who!) told me that Import Authority was a great place to go for auto maintenance and repair. Through several cars, I've never been disappointed with the service I've received there. It's only a few minutes from my home, but even if I had to travel across the city I would continue to use Import Authority. I can even look forward to being greeted by a vocal kitty!
Import A. from Import Authority responded on 05/07/2019

Thank you, Gail, for the kind review. We appreciate your devotion and your many years of friendship!

Import Authority

ES
ERIKA S.
Tallahassee, FL
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Honest Mechanics!!!
The staff at Import Authority are some of the nicest and most honest people I have ever met. They do not try to sell you something you don’t need. They tell you exactly what you NEED and let you make the decision on what they recommend. I would not consider taking my Acura any where else for service. I am a loyal customer for as long as they are in business!

MP
MICHELLE P.
Tallahassee, FL
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Always excellency here
Diagnosis and work is always on point with these guys! Love them and thankful I was recommended here 2 years ago :-)

FC
FRANK C.
Tallahassee, FL
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Friendly people all around! Plus quality workmanship! What else could you ask for!
Friendly people all around! Plus quality workmanship! What else could you ask for!
Import A. from Import Authority responded on 04/30/2019

Thank you so much for the fantastic review, Frank. We appreciate you so much.

Import Authority

EV
ELYSSE V.
Longwood, FL
Honda Insight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Great Service
The staff was friendly and provided great service on my car. It seemed as though they made sure the car was absolutely perfect before letting me know it was ready. They were very transparent about pricing too which I appreciated.
Import A. from Import Authority responded on 04/30/2019

Thank you for the nice review, Elysse. It was a pleasure to meet you and we will always be here if you need us.

Import Authority

Verified Customer
Tallahassee, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019
Excellent Customer Service
There’s plenty of mechanics but there’s only 1 Important Authority. Everyone feels like family - their staff and even other customers. You will consistently receive great customer service, an honest opinion, and excellent work when you bring your car to Import Authority.
Import A. from Import Authority responded on 04/26/2019

Wow! Thank you so much for the awesome review. We greatly value your many years of patronage and appreciate you more than you know!

Import Authority

NA
NEIL A.
Tallahassee, FL
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Consistently great.
Competent, quick, answered all my questions, would highly recommend.
Import A. from Import Authority responded on 04/26/2019

Thanks, once again, for the 5-star review! And those recommendations keep us going.

Import Authority

RR
RON R.
Tallahassee, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
A Repeat Customer for Many Years
Always use Import Authority for our Toyotas and Hondas. Their service recommendations keep our vehicles on the road for years with no major issues. We completely trust all servicing and repairs at Import Authority. They truly value their customers.
Import A. from Import Authority responded on 04/26/2019

Reviews like this make us blush, guys. We do appreciate your long-standing friendship and look forward to many more years to come!

Import Authority

LS
LANE S.
Tallahassee, FL
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
1998 lanced cruiser
My land cruiser needed a new water pump. Job all done and back on the road 252,000 miles and ready to go for more
Import A. from Import Authority responded on 04/26/2019

Thanks for the great review, Lane. We love to see those Toyotas with the tall miles!

Import Authority

DA
DAWN A.
Tallahassee, FL
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Great service!
Import Authority has great customer service and they do excellent work on our vehicles! Thank you!
Import A. from Import Authority responded on 04/26/2019

Thank you so much for the review, Dawn!

Import Authority

JG
JOHN G.
Tallahassee, FL
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Five Star
Al always, services performed in a timely, professional manner as promised.
Import A. from Import Authority responded on 04/26/2019

John, we appreciate you immensely and thanks for the 5 stars!

Import Authority

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