Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

713 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 2 days ago

Reviews


DL
DENNIS L.
Tallahassee, FL
Kia Sportage
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2019
General Repair
Import Authority has really nice people.

But I have to say after almost $1000. repair that codes come up that were never there before because I have a diagnostic checker. When these codes appeared they said another $1000 to replace other items. Yet why did they not check the other codes after and before repair. ?? The newer codes were there immediately after repair so why did they not check them. After researching these codes I found out it was probably an an erroneous reading that more or less were caused by a vacuum leak somewhere which could be caused by their actual repair and really their extra $1000 or more for this additional repair was more than likely not at all necessary. So, although nice people I will not return for any service.
Import A. from Import Authority responded on 04/09/2019

Hello Dennis.... Thank you for starting your review with a compliment.  We do try to be nice to our customers and let them know we appreciate them!
We were sorry to learn that you were not completely satisfied with the repairs we made to your Kia Sportage.  I would like to address the main concerns you mentioned - the codes that appeared after our work, and the estimate of further repairs that may be needed.
When you first came in, your car was running rough and you diagnosed that it needed spark plugs and ignition wires.  That was the work you requested and we did that job for you at a cost of $425.  After that work was completed, the car continued to misfire and run rough, and our technician suspected that it may have some blockage in the catalytic converter.  He disconnected the rear cat conv and the performance improved immediately, so we contacted you to say that the rear cat conv needed to be replaced.  The additional cost was $462 and you gave us the OK.

Often, when a car is running poorly, as yours was, a misfire can cover up problems with the catalytic converter and the computer won't display a code.  Once the misfire is eliminated, the code may now show.  This may be the reason that you were not recieving any codes while your car was running rough. 
Your cat conv is in three parts.  We replaced only the last section, and the performance improved.  But it was also very likely that the first and/or second sections were also plugged up to some degree, so when your car displayed a cat conv code, we gave you the price to replace those two sections.
You did not mention that your car was still running poorly, so we hope we have fixed that problem.
We do our best to only do work that is needed to make a repair.  If you get a second opinion about the need for further catalytic converter work, we will be here if you need us.
I hope this answers some of your concerns.  Please call us if you have further questions.
Thank you! 

Import Authority

JH
Jennifer H.
Tallahassee, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
Wow! Above and Beyond!
Chip with Import Authority reached out to me after I asked about my window. Chip and his team decided to replace the plastic unit and a switch, going far above and beyond what any company does today. You can trust your vehicle to the team at Import Authority. They will do whatever they can to fix your vehicle and ensure that you receive an honest and fair price.

Thanks again for going above and beyond and replacing my trust in your company.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018
Not so honest.
So, I noticed after taking in my vehicle that the window control unit on the drivers side door had popped up. I have never glued it on. I have never messed with it. But now it won't remain attached. I called this morning and spoke with Chip, who put me on hold. He came back and said that Jason was trying to put the window up, and the switch wasn't working. Which it does stick, but it works. So Jason popped the unit off to check the switch, and it wouldn't go back because it looked like someone had already glued it back, and it wasn't broken by them. So, Chip advised that I should either replace the unit, or glue it back. Oh, and Chip said that Jason should have put notes indicating that, instead of covering it up and never saying anything about it.
Yeah. Not so honest when you break something and the company doesn't want to fix it. And I AM telling the truth, because I didn't glue it. And have never messed with it. You could've made it right. You admitted you broke it, but now you don't want to fix it? I didn't break it. I shouldn't have to pay for something I didn't break.
Import A. from Import Authority responded on 01/17/2018

Jennifer,
   Thank you for your input. We love to hear from our happy customers, but hearing about areas where we can improve or where we have failed is just as valuable. Please be assured that we work very hard to make all of our customers happy and will certainly do so for you.
   This situation could have been easily avoided if we had had better communication on our part. We try and make a habbit of asking our customers if they are having problems with any of their windows before we work on it. Windows are often lowered to listen for noises and to assure keys are not accidentally locked in vehicles. We failed to do that, so we were unaware of the problem preexisting with the window. The technician told me (Clinton) about the switch because Chip was at an appointment. I failed to make a note on the ticket and by the time you arrived, I had forgotten completely about it. Chip, of course, knew nothing about it either becuase I had forgotten to tell him too. This is not an excuse, just merely an explanation. We have ordered you a replacement switch and bezel and hope you will allow us to install it for you. If you would rather just pick up the part when it arrives, that's fine too.
    We are so very sorry to have allowed this mess-up to occur, especially on your first visit to us. We know how important first impressions are and we feel awful that our first one to you must be so negative. It is certainly not our standard and we hope to prove this to you in the future.

-Clinton
Import Authority


WP
Will P.
Tallahassee, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Always honest, highly competent
There's a good reason why this is the most highly- rated auto repair facility in town.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017
Great mechanics, high prices
These guys have always done good work, but they just broke it off in my ......, charging 500 bucks for something that should have been about 300, tops, so I won't be going back. It's a shame. Changed my brake pads, back and front, with no work necessary on rotors, and they bolted on a bumper guard, which definitely took less than an hour. So their service rate is $ 200 an hour? Ouch.
Import A. from Import Authority responded on 12/13/2017

Thanks for taking the time to write this review, Will. We are sorry to hear that you are unhappy with our prices. Your brake jobs did include resurfacing all your rotors. We do this as standard practice to avoid any noise or shaking while braking. We also use factory original equipment (in this case, Nissan) brake pads whenever feasible It was in this case. That means your brake jobs were $179.50 + tax each for front and rear. After calling around, we found that the same job using the same parts would cost about $241 + tax at a competitor. As for your aftermarket bumper guard, we took time to cut your splash shields as little as possible to recieve the brackets. We spent more than an hour installing it, but charged you for 1 hour at $89.50. We certainly could have given you cheaper options on this work had you voiced your displeasure at the time we called you with a total estimate, but you approved it without hesitation, so we performed the work. We are even more sorry to lose you as a customer after so many years, but wish you luck in finding a shop that can give you the quality work you deserve at the cheap prices you want to pay.

Import Authority

AF
ANGELA F.
Tallahassee, FL
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2016
Really wanted to like this place but...
Waited 2.5 hours for a simple issue. Waiting room smells like mildew and urine. Fair price, very friendly people.
Import A. from Import Authority responded on 10/18/2016

Thanks for the feedback, Angela. We are so sorry you had a bad experience here. When you called early that morning we should have told you that we normally take time to eat around noon. Since you also mentioned waiting, we should have also warned you about our waiting room. Hurricane Hermine decided to create a leak in our wall adjacent to the waiting room and the carpet gets wet for every hard rain ever since. Steps are being made to repair it, but I know that does nothing to help the experience you had. We are glad that you didn't need the brake job that was suspected and that you were happy with the price. We hope you decide to give us another try in the future when our accomodiations have improved.

Import Authority


AH
ANNE H.
Tallahassee, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
For over 30 years the BEST auto care!
Import Authority is simply the BEST! We have and will go out of our way for the most competent and helpful car maintenance crew around. All work is done timely, with honesty and integrity. And on top of that you get the very nicest people as a bonus!

PW
PETE W.
Tallahassee, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Great Service!
Got me in quick and a great price. Thanks!

AG
AMY G.
Tallahassee, FL
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Ten!
Always a relief to receive my repaired car back, in a timely manner and in a friendly office. Great job and thanks!

BV
BLANCA V.
Tallahassee, FL
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019
Lexus rx 350
Great service. Very professional. Nice people. As always is a pleasure to do business with them.

FS
FELIX S.
Tallahassee, FL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Professional and friendly staff! Thanks Chip!
I love this place!
Always treated with respect and timely service!

BB
BRYAN B.
Tallahassee, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Excellent, as always
Import has been taking care of my car and truck as long as I have owned them. The people here are always kind, knowledgeable, and professional. Because of them, I've been able to take a heap of junk to 289,000 miles. The repairs that were needed and the advice from the guys have been spot on every time.

GF
GAIL F.
Tallahassee, FL
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Always Good Service!
I am so glad that many years ago someone (don't even remember who!) told me that Import Authority was a great place to go for auto maintenance and repair. Through several cars, I've never been disappointed with the service I've received there. It's only a few minutes from my home, but even if I had to travel across the city I would continue to use Import Authority. I can even look forward to being greeted by a vocal kitty!
Import A. from Import Authority responded on 05/07/2019

Thank you, Gail, for the kind review. We appreciate your devotion and your many years of friendship!

Import Authority

ES
ERIKA S.
Tallahassee, FL
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Honest Mechanics!!!
The staff at Import Authority are some of the nicest and most honest people I have ever met. They do not try to sell you something you don’t need. They tell you exactly what you NEED and let you make the decision on what they recommend. I would not consider taking my Acura any where else for service. I am a loyal customer for as long as they are in business!

MP
MICHELLE P.
Tallahassee, FL
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Always excellency here
Diagnosis and work is always on point with these guys! Love them and thankful I was recommended here 2 years ago :-)

FC
FRANK C.
Tallahassee, FL
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Friendly people all around! Plus quality workmanship! What else could you ask for!
Friendly people all around! Plus quality workmanship! What else could you ask for!
Import A. from Import Authority responded on 04/30/2019

Thank you so much for the fantastic review, Frank. We appreciate you so much.

Import Authority

EV
ELYSSE V.
Longwood, FL
Honda Insight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Great Service
The staff was friendly and provided great service on my car. It seemed as though they made sure the car was absolutely perfect before letting me know it was ready. They were very transparent about pricing too which I appreciated.
Import A. from Import Authority responded on 04/30/2019

Thank you for the nice review, Elysse. It was a pleasure to meet you and we will always be here if you need us.

Import Authority

Verified Customer
Tallahassee, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019
Excellent Customer Service
There’s plenty of mechanics but there’s only 1 Important Authority. Everyone feels like family - their staff and even other customers. You will consistently receive great customer service, an honest opinion, and excellent work when you bring your car to Import Authority.
Import A. from Import Authority responded on 04/26/2019

Wow! Thank you so much for the awesome review. We greatly value your many years of patronage and appreciate you more than you know!

Import Authority

NA
NEIL A.
Tallahassee, FL
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Consistently great.
Competent, quick, answered all my questions, would highly recommend.
Import A. from Import Authority responded on 04/26/2019

Thanks, once again, for the 5-star review! And those recommendations keep us going.

Import Authority

RR
RON R.
Tallahassee, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
A Repeat Customer for Many Years
Always use Import Authority for our Toyotas and Hondas. Their service recommendations keep our vehicles on the road for years with no major issues. We completely trust all servicing and repairs at Import Authority. They truly value their customers.
Import A. from Import Authority responded on 04/26/2019

Reviews like this make us blush, guys. We do appreciate your long-standing friendship and look forward to many more years to come!

Import Authority

LS
LANE S.
Tallahassee, FL
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
1998 lanced cruiser
My land cruiser needed a new water pump. Job all done and back on the road 252,000 miles and ready to go for more
Import A. from Import Authority responded on 04/26/2019

Thanks for the great review, Lane. We love to see those Toyotas with the tall miles!

Import Authority

DA
DAWN A.
Tallahassee, FL
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Great service!
Import Authority has great customer service and they do excellent work on our vehicles! Thank you!
Import A. from Import Authority responded on 04/26/2019

Thank you so much for the review, Dawn!

Import Authority

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