Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

140 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 10 days ago

Reviews


KK
Karla K.
Madison, WI
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2016
Stand Behind Their Work
Recently I took my 2003 Ford Escape XLT in for a maintenance, tune-up and troubleshooting before a weekend trip to IA. Although, the truck was running better after spark plugs were replaced it did breakdown due to part failure (EGR valve). Upon return we discussed the issues and they agreed to replace one of the catalytic converters for free for the inconvenience that was experienced by the breakdown. Thanks for working with me to fix any remaining issues so I could get it running better and back on the road again.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2016
Brakedown After Tune-up
Took 2003 Ford Escape in for maintenance, tune-up and trouble-shooting before weekend trip to IA. The truck has been taken there over the years. After picking up I headed out of town I noticed the engine light was still on. Didn't have time to take back in. Called to get reassurance to continue out-of-town (it was running better). Drove to IA, running better but not without misfiring still and some hesitation upon acceleration. Upon starting up for return on Sunday, it was running very rough, hoped it just needed to warm up. It broke down 10 miles out of town requiring a tow back to town. The EGR valve blew a hole and needed to be replaced along with coils. The exhaust is shot and needed to be vented which needs replacement as well. We need to work something out about the last visit and still needed repairs.
Darryl and Laurie D. from Handel Automotive Service Inc responded on 05/16/2016

Hi Karla,
Very sorry to hear you had problems on your trip, I will contact you personally to get a better idea of what happened. But rest assured if any of this was caused by the work we performed, we will absolutely do as needed to rectify the matter, You are and always will be a valued customer.

Thank you,
Bill


FK
Fred K.
Madison, WI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
I have used Handel Automotive for years.
Always Great service. Very accommodating

RD
Rick D.
Madison, WI
Chevrolet Prizm
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Great service. No complaints.
Great service. No complaints.

RM
Russ M.
Madison, WI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Continued great service.
Always a pleasure to work with the staff.
BIll does an excellent job of explaining options.

Verified Customer
Madison, WI
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Service level
I had requested for them to look over the vehicle before heading out of town, which was completed and now have a high confidence that the trip will not have any issues, but Bill did say his crystal ball couldn't tell all.

DH
Dustin H.
Madison, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Great Service
had an oil change. went as I expected it would.

RL
Ruth L.
Madison, WI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
GREATEST automotive service in town!
"Thank You ALL" once again for getting me back on the road with some great new tires!! For over 20 years I have been able to count on Handel's Automotive for the most HONEST and EXPERT repair when needed. To Bill, Laurie, Darryl and Matt I appreciate your commitment to making Handel's the BEST!!

DF
Dave F.
Madison, WI
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Dave
Great and speedy job.

EH
Edward H.
Madison, WI
Audi A5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
service on my audi
Bill is wonderful and always polite and helpful. he's honest and very knowledgeable. the service is excellent!! I tell everyone I know about this place. thanks for your excellent care!!

ME
Marsha E.
Madison, WI
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
Trustworthy service
Handel is where I always take my car for service. They know my car, they're trustworthy, friendly, and accommodating. I can't imagine going anywhere else!

VJ
Vickie J.
Madison, WI
Oldsmobile Bravada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Recent maintenance
I honestly wouldn’t know who else to trust! Bill at Handels is the best. Always up front as to what is a safety issue and what can wait for another time. Always accommodating and gets the job done in a timely fashion. Thank you all so much for the professional service

MS
Mark and Denise S.
Madison, WI
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Great service
Honest, fast service. A place you can trust.

MS
Mark and Denise S.
Madison, WI
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2018
Service and honesty.
I trust Daryl and Bill with the honesty they provide on my Nissan. They tell you the truth about your vehicle. They also make you feel like family.

EH
Edward H.
Madison, WI
Audi A5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018
service in my audi
Handel automotive is a great place . Bill is reliable and honest the work that they do is impeccable

JH
Judy H.
Madison, WI
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018
AweSome Care
Highly Recommend Handel!!!!. They care about their customers, on time and even more, mechanics are certified and do their job, reasonable repair pricing. What more can I say?

CJ
Charles J.
Madison, WI
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017
Quality Work Fast
You can always trust Handel Auto to gets you in quickly and do high quality work.

EJ
Ed J.
Madison, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017
Top Notch Service
Everyone here was great! My only regret is that I didn’t find out about them sooner. Great job to everyone all around! You’ve found yourselves a new loyal customer!

DF
Dave F.
Madison, WI
Dodge Ramcharger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017
Dave
Great job on the Dodge as well as great cookies and coffee.

Thank you!

TH
Tim H.
Monona, WI
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017
Great service and communication about resolutions
On arrival greeted with friendly and like I was the only customer they had, Laura and Bill took the information quickly then followed after initial determination on what need to be fixed easy understood. Afterwards when I picked up the vehicle, it seemed 1000% better and 'alive' versus tired when it was brought in.

SS
Sandy S.
Madison, WI
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017
polite realy nice.... Bill great guy
Respectful . Bill explains things. They keep accurate records of what you have done and what will be needed.

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