Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

168 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 3 days ago

Reviews


KK
Karla K.
Madison, WI
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2016
Stand Behind Their Work
Recently I took my 2003 Ford Escape XLT in for a maintenance, tune-up and troubleshooting before a weekend trip to IA. Although, the truck was running better after spark plugs were replaced it did breakdown due to part failure (EGR valve). Upon return we discussed the issues and they agreed to replace one of the catalytic converters for free for the inconvenience that was experienced by the breakdown. Thanks for working with me to fix any remaining issues so I could get it running better and back on the road again.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2016
Brakedown After Tune-up
Took 2003 Ford Escape in for maintenance, tune-up and trouble-shooting before weekend trip to IA. The truck has been taken there over the years. After picking up I headed out of town I noticed the engine light was still on. Didn't have time to take back in. Called to get reassurance to continue out-of-town (it was running better). Drove to IA, running better but not without misfiring still and some hesitation upon acceleration. Upon starting up for return on Sunday, it was running very rough, hoped it just needed to warm up. It broke down 10 miles out of town requiring a tow back to town. The EGR valve blew a hole and needed to be replaced along with coils. The exhaust is shot and needed to be vented which needs replacement as well. We need to work something out about the last visit and still needed repairs.
Darryl and Laurie D. from Handel Automotive Service Inc responded on 05/16/2016

Hi Karla,
Very sorry to hear you had problems on your trip, I will contact you personally to get a better idea of what happened. But rest assured if any of this was caused by the work we performed, we will absolutely do as needed to rectify the matter, You are and always will be a valued customer.

Thank you,
Bill


DF
Dave F.
Madison, WI
Dodge Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2015
Great management Bill - customer relations
Great job!

VG
Vito G.
Monona, WI
Ford Freestar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
Friendly
Very friendly and professional

DH
Don H.
Monona, WI
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018
automotive maintenance
The individuals are knowledgeable, their maintenance work is good and their prices are reasonable.

JA
Jake A.
Madison, WI
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2016
Handel Automotive
Friendly, quality work, convenient location

DV
Debbie V.
Madison, WI
Mazda MPV
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2016
fast, friendly, courteous
Thanks

RW
Richard W.
Monona, WI
Dodge Intrepid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2015
great service
When they finish servicing your vehicle, th e y may make recommendations for other repairs. The thing I like is they don't push you to do them, and leave them up to the individual.

DK
Deanna K.
Mc Farland, WI
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2015
I feel like they care
As someone who doesn't know anything about cars, staff takes their time with me and not make me feel dumb.
They call and give updates
You do not fine that at other places

CA
Carmen A.
Madison, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Great service and people.
Handel really helped out of a bind. They unstuck my emergency break so I could drive my car. They were polite and personable and reasonably priced. They knew I was on a budget and did the work way under budget. Another garage wanted to keep my car all day and wouldn't give me an estimate. Handel gave me an estimate and did the work in 30 minutes. Great people.

TR
Tonya R.
Stoughton, WI
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
100% trust in these people.
I have been taking my cars to Handel for over ten years! They have never tried to pressure me to fix anything, have always given suggestions and rough estimates of life left or time before something might really need fixed.

I once took my Denali in to the dealer for a manufacturer recall fix and of course they wanted to recoup their loss of time and having to fix the recall. So they gave me a huge list of what "needed" to be done immediately. I left and went to "my mechanic", gave Bill the list and had them glance while doing an oil change. I didnt need to have any of the 2k$ worth if work done.

Their prices are competative and you can trust them. That's huge in this industry.

DK
Deanna K.
Stoughton, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Service & the people
Handel Automotive service is very knowledgeable & super friendly. They respect their customers. Great business

KS
Kevin S.
Madison, WI
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Best in Monona
All the staff is great and they only do what needs to be done. Fair pricing. Top notch service.

DF
Dave F.
Madison, WI
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Bill go
Bill goes out of his way to help you and in a friendly way. Great job done and in a timely manner! Thank you

JC
Joel C.
Monona, WI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
They really care about their customers.
They always call before they do any work. And very reasonably priced.if your looking for a repair shop who cares. Handel is the place to go.

SU
Sarah U.
Monona, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Years of good service
We have been going to Handel for about 15 years. We hadn't been there for a few years, lucky for us we hadn't had any car trouble for a while. :)
When we did have an issue come up, we brought the truck there, without calling ahead. We had no expectations of them getting us in right away, but they did. By the next day it was fixed and running better than ever.
Bill and the rest of the staff have always been honest, kind and helpful. I trust them to make my car safe for my family.

Verified Customer
Madison, WI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Spectacular service
We have been loyal customers for almost 30 years and many vehicles. Honest and direct.

AC
Anne C.
Madison, WI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Fantastic
They’re great!

CS
Carol S.
Monona, WI
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
friendly
always do a great job, will give an estimate for work needed in the future.

Verified Customer
Monona, WI
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Excellent Customer Service
Handel provides excellent customer service each and every time I need them. My husband and I both use them because they are kind and honest. They get my highest recommendation.

TG
Trisha G.
Madison, WI
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Great customer service!
Great customer service. Trusting and knowledgeable.

Displaying Review 1 - 20 of 168 in total