Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

335 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


JL
JOHN L.
Chicago, IL
Cadillac Deville
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2019
I left with the same problem I came in with and had to pay $235.60 to get my car back. Things like that does not make you really happy.
There could be more consideration given to the customer before they are sold services and parts that they do not need and does not benefit them in any way. I felt like I was taken advantaged of and had to pay the bill regardless of if I was happy or not.
Dave D. from Marquette Frame & Wheel Alignment responded on 02/18/2019

MR LONG WE APOLOGIZE THAT YOU FELT BULLIED. OUR MAIN GOAL IS TO SOLVE YOUR CONCERN/PROBLEM WITH YOUR VEHICLE. AS EXPLAINED THE WORK PERFORM WAS A SAFETY CONCERN AND RARELY MAKE THE NOISES YOU WERE AFTER. UPON A SECOND INSPECTION THERE WAS AN ISSUE WITH SOME OF THE PREVIOUS WORK PERFORM ELSEWHERE. AS RECOMMENDED PLEASE RETURN IF THE NOISE(S) GET WORSE SO WE CAN RECHECK YOUR SUSPENSION AT NO CHARGE. THANK YOU

Marquette Frame & Wheel Alignment
773/434-1221

OS
Omar S.
Chicago, IL
Ford Expedition EL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
Omar said the alignment was good but when he got in his vehicle, it would not start, which means they left the doors open. Also, there is something wrong with the sunroof because it does not close. He is not recommending them for these reasons.
This review was collected via phone interview by Customer Research Inc.

VJ
VERMON J.
Chicago, IL
Cadillac DTS
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2018
They complete the work in a timely manner
Dissatisfied...I noticed when I get on the expressway go over 50 the car starts to shake and when I hit the breaks at that speed it shakes violently.
Also when I let the steering wheel go it still drifts of to the right.
I asked them to check my breaks and they said I didn't need any now when I stop the car is screeching.
Dave D. from Marquette Frame & Wheel Alignment responded on 07/13/2018

WE ARE SORRY YOU FEEL DISSATISFIED WITH THE ALIGNMENT. AS WE MENTIONED UPON INSPECTION THE VEHICLE REQUIRED TIRES (WHICH WILL MAKE THE CAR SHAKE @ 50 MPH AND PULL DUE TO A DEFECTIVE TIRE). YOU ARE MORE THAN WELCOME TO RETURN AND WE WILL CORRECT YOUR BRAKE PULSATION FROM PREVIOUS WORK PERFORM ELSEWHERE. YOUR MECHANIC INSTALLED NEW BRAKE PADS ON BAD ROTORS (THATS WHY IT SHAKES WHEN BRAKING). AS SOON AS THE TIRES ARE REPLACE (WITHIN 3 MONTHS OF ALIGNMENT) WE WILL REDO THE ALIGNMENT ON YOUR VEHICLE AT NO CHARGE. THANK YOU AND HOPRE TO SEE YOU SOON

Marquette Frame & Wheel Alignment
773/434-1221

HN
Harrie N.
Chicago, IL
Kia Rio
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
Harrie said the staff at the front desk did not have good customer service, and seemed standoffish. He would not recommend the business for service, because they did not inform him over the phone that there would be a $25 fee just to look at his vehicle.
This review was collected via phone interview by Customer Research Inc.

SJ
Shanell J.
Chicago, IL
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2017 Category: Service
Shanell said the staff were rude to her. This business charged her a fee to do an estimate and then would not repair the vehicle.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 11/08/2017

Im very sorry you left feeling that way, we NEVER decline any repairs for ANY customer, and just like we explained when we gave you the estimate the main problem were the tires. The vehicle required a few repairs before we recommend installing new tires due to safety concern and premature tirewear. If you want to stop by and/or give us a call Ill be more than happy to explain everthing again for you. Thank you

Marquette Frame & Wheel Alignment
773/434-1221

CS
Clarence S.
Oak Lawn, IL
Audi A6
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2017 Category: Service
Clarence said he took his vehicle in for them to check what was wrong with it. They did a diagnostic and charged him $25 and did not find out what the problem was. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 02/20/2017

We apologize that you fell we did not inspect correctly, but if you look on the second page of your receipt you will find the estimate for repsairs. We recommended that you take back to your mechanic to proper installation of your new struts since that was the cause of your noises. We will be more than happy to repair your vehicle and even install your own parts to solve your problem. Thank you - Management

Marquette Frame & Wheel Alignment
773/434-1221

KR
Keith R.
Chicago, IL
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016 Category: Service
Keith said this business has bad customer service. He said this business was going to charge him $213 to fix an issue with his vehicle and he agreed. After spending the whole day at this business, the manager told him the price would be $575. He stated he was furious and he asked them why. This business told him they inserted a whole new axle in his vehicle, which he did not agree to. He said he feels like this business miss led him and they took advantage of him. He would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 12/20/2016

We apologize for the mis-understanding, we will try to be as clear as possible when presenting the estimate.

Marquette Frame & Wheel Alignment
773/434-1221

AS
Andre S.
Chicago, IL
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2016 Category: Service
Andre said he did not get a welcome feeling from this business. Their labor prices are high, which is why he would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.

KE
Kelvin E.
Chicago, IL
Dodge Caliber
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2016 Category: Service
Kelvin said the cost of service at the business is high. When he goes 2 or 3 times to a different facility he gets a different opinion on the service. He would not recommend them due to the difference of opinions on the service.
This review was collected via phone interview by Customer Research Inc.

TB
Theresa B.
Chicago, IL
Cadillac DeVille
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2016 Category: Service
Theresa said she went in for an alignment and her vehicle still pulls to the side. The customer service was good.
This review was collected via phone interview by Customer Research Inc.

EC
ERIKA C.
Chicago, IL
Toyota Avalon
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/26/2015
disillusion
Discouraged with service. Don't understand how the dialogue went wrong. We asked them to fix rear struts yet they fixed front...why????
Dave D. from Marquette Frame & Wheel Alignment responded on 10/21/2015


We are very sorry to hear that your not satisfied with our service. When we spoke with your husband who authorized the work, he was told that the rear struts are good and the front were leaking. We did not see any other problems with your vehicle, but we would like a chance to earn your buisness back. we would really hate to lose a good customer over a misunderstading. Thank you

Marquette Frame & Wheel Alignment
773/434-1221

DC
DEANDRE C.
Chicago, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
The service is wonderful and im a 100% satisfied and will go back in the future
Great group of guys

TC
Tabituha C.
Chicago, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Tabituha said this business asked her about her problem as soon as she walked through the door. They educated her on the problem and she didn't have to wait a long time for her vehicle to be ready.
This review was collected via phone interview by Customer Research Inc.

SE
Steve E.
Chicago, IL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Steve said the vehicle is making the same sound and the alignment is off on the driver's side again.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Chicago, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
David said he was a previous customer and the facility did good work.
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Chicago, IL
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Patrcia said that the place's staff was awesome, they worked with her, fixed her problem and were courteous and nice to her.
This review was collected via phone interview by Customer Research Inc.

DG
DARIUS G.
Chicago, IL
Lexus ES 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019
Not satisified
I was unsatisfied with this visit because they told me one thing was wrong so I got it fixed and it wasn’t even the problem...basically they didn’t know what was wrong with my suspension. Try again!!!

MG
Maurice G.
Chicago, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Maurice said he appreciated this business being honest with him. They were honest and told him there was nothing wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JC
Jose C.
Chicago, IL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Jose said the service was very good.
This review was collected via phone interview by Customer Research Inc.

EB
Errol B.
Chicago, IL
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Errol said the business is very satisfactory. Every time he goes there, they complete the repair of what needs repaired and they don't fix anything that doesn't need it. He stated this is a good facility, and he would like it to keep doing good work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 335 in total