Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

555 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
97% Business Response
Latest Review 12 days ago

Reviews


SC
STEVE C.
Tucson, AZ
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2015
100,000 mi checkup Prius
Very businesslike, as I always expect from Parker
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for your kind words. We appreciate you being such a loyal customer. We looking forward to seeing in the future.

Thomas Parker
Parker Automoitve   


TH
Travis H.
Vail, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015 Category: Service
Travis said they have very good customer service.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for the great review. We appreciate your business. 


Thomas Parker 
Parker Automotive 


LW
Lindsey W.
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2015
A+ all the way!!!
It is very easy to say this place is making great improvements through the years. Always creating a way to take care of the their customers. Thanks for the great service.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for your kind words we appreciate your business through out the years. We are glad you are happy with all that we have changed 


BL
BETH L.
Tucson, AZ
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2015
lst service for my new civic
Thorough and quick service. They took great care of my old Camry for 15 plus years so I made sure my new vehicle was Parker eligible.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

thank you so much for being such a loyal customer for so many years. we are glad you beleive in us and what we do we will be looking forward to seeing you soon


MB
MICHAEL B.
Tucson, AZ
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015
friendly staff & good value
Ryan does a good job keeping me informed on the health of the van.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for your kind words. We really do appreciate all you business.

Thomas Parker 
Parker Automotive 


SR
Steve R.
Sahuarita, AZ
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Steve said the business does a good job and the staff is honest. He recommends people to this business all the time.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

We appreciate all the referrals you give out. It really does help us. Thank you for taking time to give us a review we will see you soon 


BH
Bob H.
Tucson, AZ
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Bob said the business is really good at what they do. They are very friendly along with being helpful. They explain everything that gets done on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

thank you for taking the time to responded we are here to help glad you are customer of Parker Automotive 


BK
BARBARA K.
Tucson, AZ
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
prompt, personalized service
My husband and I have been bringing our cars to Parkers for several years. The service has always been excellent, the staff professional and helpful.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for your very kind words we appreciate your patronage we look forward to seeing you in the future.


KC
KELLI C.
Tucson, AZ
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Great service and knowledgeable staff
Great service and knowledgeable staff
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for taking the time to write a review. We appreciate your business. 

Thomas Parker
Parker Automotive


JD
Jed D.
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
Jed said this business was good, thorough and informative. They were nice and friendly as well.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for your kind words we appreciate you leaving a response looking forward to seeing you for your next visit.  


CB
Chuck B.
Tucson, AZ
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
Chuck said this business did a good job and kept him informed.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for your business glad we could keep you informed 


RM
Robert M.
Tucson, AZ
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
Robert said he has been with this facility for five years and they always do a good job.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for believeing in us for half a decade we appreciate your business and you for taking the time to write a review. 


WP
WILLIAM P.
Tucson, AZ
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2015
"Honesty" Isn't Exactly One Of Their Specialties
I was initially very impressed with the office manager's (I believe his name was Ryan) extremely courteous and friendly demeanor; but after receiving "The Callback" (which has about the same anxiety level of when your doctor's office calls you back after noticing something irregular on your last blood draw) I came to find out that it seems Parker's bottom line, as is the case with most auto repair shops, is making money (which also is just my humble opinion).
Story: I let them know right up front that I was looking to get established with an "honest" automotive repair shop on a long-term basis. I made them aware that my car had already been diagnosed-trouble code p0455: Gross Leak Detected In EVAP Control System-by both O'reilly Auto Parts and AutoZone. I asked that we try to eliminate the more inexpensive options (i.e. I made them aware of a dry rotted hose near the EVAP Service Port under the hood) before having to potentially remove the EVAP Canister (which would involve the removal of the entire rear suspension system). A few days before, I had lifted my vehicle (2003 Nissan Altima 3.5), removed the left driver side tire, and visually inspected the EVAP Canister area, so I would be able to note any obvious signs of damage to components and/or hoses. Also, I had spent a lot of time researching this trouble code online, specifically on Nissan forums, for probable causes and solutions. I Came to find that a common reason for this code was a faulty EVAP Canister Vent Control Valve. Later on that day (3:00PM or so), I received a call from the receptionist (who by the way was a very pleasant young lady) letting me know that they found a gross leak in the EVAP system (which I already knew); they "smoked" the system and it was leaking somewhere in the EVAP Canister area; then they recommended that the first thing we should try is to drop the EVAP Canister (which would cost roughly $700.00), so that they could visually inspect the canister for leaks (which is the last thing I wanted to try); and then, if that was the problem, they would proceed to replace EVAP Canister and gas tank seals and hoses (which would then put me at about $1, 100.00). This might have been a fair price, and one I was more than willing to pay, but only if it was absolutely necessary. I then started to ask the receptionist questions, and after placing me on hold several times to get answers, I was then was handed over to the office manager (who I believe was still Ryan (but I couldn't be sure because he sounded a bit different this time around): 1.)Can we eliminate any other possibilities that might be less expensive? Answer: We would be wasting both time and money (my money that is) trying to go about it that way. 2.) Can they test the EVAP Canister without having to remove it? Answer: No. Then the proverbial straw that broke the camel's back: 3.) Can we replace the EVAP Canister Vent Control Valve without having to remove EVAP Canister? Answer: No, there's not enough room to perform the procedure (remember, I had just inspected the area a few days prior; also, you can go online and see a professional or DIYS mechanic preform that exact same procedure). So needless to say, I gladly accepted the courtesy ride from work to pick up my car (and I also must comment that the young man who drove me to and from work was exceptional), paid $100.00 or so dollars for the overall vehicle inspection, and bid them farewell.

ND
NOEL D.
Tucson, AZ
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2015
Check up
Your service is great & when this problem happens when I can get it to your mechanic, I know you will be able to correct it. Nice to feel you really believe me & want to fix it!
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

We are happy to help any time and thank you for the nice review, we appreciate you being our customer   


LD
LETTY D.
Tucson, AZ
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015
My review
Super super always happy with the service done on my Odyssey
Parker A., Online Manager from Parker Automotive responded on 07/23/2015

Thank you for response this is a new service for us and you are our 1st responder!! we appreciate and hope you like it. we appreciate your business.