Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

543 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
97% Business Response
Latest Review 2 days ago

Reviews


BH
Barry H.
Tucson, AZ
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2017 Category: Service
Barry said he has used the business for over 20 years, and they did a great job. He was very happy with the service, and he has recommended them many times.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 08/09/2017

Thank you Barry your are one of our longest most supportive customers. We are truly blessed to have advocates of us like you, thank you again. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

NH
Nancy H.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017 Category: Service
Nancy said this business does good work and the people are nice.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 08/03/2017

Thank you Nancy for the great feedback and kind words. We would like to thank you again for your support of us. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

JS
Judy S.
Tucson, AZ
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017 Category: Service
Judy said the service is always stellar. She uses the punch cards at this business. They've been customers for many years and they have several vehicles that are serviced at this business. They always do a good job.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 09/25/2017

Thank you so much Judy we really appreciate the support of us for so many years. Thank you for the kind words and great review. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

KP
Kay P.
Sahuarita, AZ
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017 Category: Service
Kay said the business always does a good job and her vehicle made it to Tennessee.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 09/25/2017

Thank you again Kay we really appreciate all the feedback. We would like to thank you for the great support of us for so many years. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

ES
El S.
Tucson, AZ
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017 Category: Service
El said this business is always on time and they are efficient.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 08/07/2017

Thank you Mrs. S. we really appreciate the great review. Thank you again for continual support of us. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

SD
SANDY D.
Tucson, AZ
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017
Full service
The guys in the office are always friendly and let me know if anything is starting to show wear and tear so I can plan ahead.
Parker A., Online Manager from Parker Automotive responded on 07/27/2017

Thank you Sandy we appreciate the great review and kind words. We thank you again for your business. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

LN
Larry N.
Tucson, AZ
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2017
Work done right first time.
Work is always on time and done right the first time and properly priced. No hidden costs. Always keeps you advised of work being done and if anything new found you are notified and asked if additional work should be done.
Parker A., Online Manager from Parker Automotive responded on 07/24/2017

Thank  you Larry we know that taking care of your vehicle is a never ending process, we like to keep you up to date so you know exactly what your vehicles current condition is at all times. Thank you again for the great review and your patronage. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

VM
VICTOR M.
Tucson, AZ
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017
Last visit
Parker has the greatest tech and staff working there of any service facility that I have ever been to, including new car dealership. They go out of their way to help you with your car problems. Follow their recommendations and your vehicle will last into the 100 K plus mileage.
Parker A., Online Manager from Parker Automotive responded on 07/21/2017

Thank you Victor we appreciate the great review. I will pass the message to every one in the shop. Thank you again for entrusting us with your vehicles. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

DT
Dianna T.
Tucson, AZ
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017
Explain what they are going to do, and what needs to be done
Exceptional customer service!
Parker A., Online Manager from Parker Automotive responded on 07/21/2017

Thank you Dianna for the great review and such kind words. We appreciate your patronage. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

SC
SUE C.
Chandler, AZ
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017
Reliable, courteous, know how, dependable, excellent customer service
Service was prompt and I was kept informed as to all aspects regarding any issues found with my vehicle. Terrific team and it was, as usual, a pleasure. Will continue to take my vehicle to Parker Automotive for service and/or repairs.
Parker A., Online Manager from Parker Automotive responded on 07/17/2017

Thank you Sue we really do appreciate the great review and your continual support of us. Thank you again. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

LH
LOUIS H.
Tucson, AZ
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017
Forester Oil Change and Maintenance
Recent oil change also saw the addition of fuel injector maintenance. Everything done well with one exception: the monitoring chip from my insurance company was not re-inserted. This was a minor issue that took me maybe one minute to resolve.
Parker A., Online Manager from Parker Automotive responded on 07/13/2017

Hello Lou we appreciate the feedback, we apologize for the minor error. We have take steps to resolve this issue so it does not happen again. We thank you for your continual support and patronage. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

MC
MIKE C.
Tucson, AZ
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2017
Usually Better!
Made an appointment for 9:30 and was on time to drop off vehicle for simple oil change. First call with questions was just before 3:00 pm and was able to pick up vehicle just before 4:00? What's the point of scheduling an appointment when it takes all day for an oil change?
Parker A., Online Manager from Parker Automotive responded on 07/13/2017

Hello Mike thank you for the feedback. We would like to apologize for the miscommunication, this is not typical for us. We will take measure so that this does not happen again. We really do appreciate all of your business, thank you again. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

EJ
Elizabeth J.
Tucson, AZ
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017 Category: Service
Elizabeth said this business is reliable, they kept her informed, and did a great job.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/24/2017

Thank you Mrs. J. we really do appreciate the great feedback. Again thank you for your continual support of us. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

BK
BARBARA K.
Tucson, AZ
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2017
great service
Friendly, professional, efficient. Always appreciate the level of service provided at Parker's. Ryan is very accommodating.
Parker A., Online Manager from Parker Automotive responded on 07/07/2017

Thank you Barbara for the great review. I will let Ryan know as well. We appreciate your business. Thank you again. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

LV
Luis V.
Tucson, AZ
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2017 Category: Service
Luis said he received good service.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/05/2017

Thank you Luis for the 5 star review and kind words. We appreciate the business. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

RO
Randy O.
Show Low, AZ
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017 Category: Service
Spoke with Toni. She said this business is awesome, and everybody there is nice. They have great customer service. The service they provide is excellent, and she appreciates it. She will definitely be using them in the future.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/03/2017

Thank you Randy and Toni, we appreciate your patronage and great review. Thank you again. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

CD
Chuck D.
Sahuarita, AZ
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017 Category: Service
Chuck said the business had a tough task because it was an older vehicle. They gave him a good price.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/03/2017

Thank you Chuck, we really do appreciate your patience. If an older vehicle sometimes things come up unexpected. Again we thank you for your business. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

LW
Lucas W.
Tucson, AZ
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017 Category: Service
Lucas said the business was nice and they helped him out. They answered all his questions.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/03/2017

Thank you Lucas we appreciate the business and kind words. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

AA
Adam A.
Tucson, AZ
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Adam said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/03/2017

Thank you Adam for your business and kind words. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

CW
Carl W.
Tucson, AZ
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2017 Category: Service
Carl said this business brought him to his house. When they came back to pick him up, they never called to tell him they were coming, so he had to rush around to get ready. Also, his credit card was swiped twice so he was charged twice. The manager was good about calling up the bank and following up, but it was an inconvenience for him because he had to drive back to the business. He is really pleased with everything that had to do with the mechanical work they did. It was great service, and the people are polite and nice. He will go back again.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/03/2017

Thank you Car,l we apologize for the inconvenience's, we will strive to do better next time you are in need of any service. Again we thank you for your business. 

Thomas Parker 
Parker Automotive Service Center 
5203231960