ReScore Reviews™ (1)
Story: I let them know right up front that I was looking to get established with an "honest" automotive repair shop on a long-term basis. I made them aware that my car had already been diagnosed-trouble code p0455: Gross Leak Detected In EVAP Control System-by both O'reilly Auto Parts and AutoZone. I asked that we try to eliminate the more inexpensive options (i.e. I made them aware of a dry rotted hose near the EVAP Service Port under the hood) before having to potentially remove the EVAP Canister (which would involve the removal of the entire rear suspension system). A few days before, I had lifted my vehicle (2003 Nissan Altima 3.5), removed the left driver side tire, and visually inspected the EVAP Canister area, so I would be able to note any obvious signs of damage to components and/or hoses. Also, I had spent a lot of time researching this trouble code online, specifically on Nissan forums, for probable causes and solutions. I Came to find that a common reason for this code was a faulty EVAP Canister Vent Control Valve. Later on that day (3:00PM or so), I received a call from the receptionist (who by the way was a very pleasant young lady) letting me know that they found a gross leak in the EVAP system (which I already knew); they "smoked" the system and it was leaking somewhere in the EVAP Canister area; then they recommended that the first thing we should try is to drop the EVAP Canister (which would cost roughly $700.00), so that they could visually inspect the canister for leaks (which is the last thing I wanted to try); and then, if that was the problem, they would proceed to replace EVAP Canister and gas tank seals and hoses (which would then put me at about $1, 100.00). This might have been a fair price, and one I was more than willing to pay, but only if it was absolutely necessary. I then started to ask the receptionist questions, and after placing me on hold several times to get answers, I was then was handed over to the office manager (who I believe was still Ryan (but I couldn't be sure because he sounded a bit different this time around): 1.)Can we eliminate any other possibilities that might be less expensive? Answer: We would be wasting both time and money (my money that is) trying to go about it that way. 2.) Can they test the EVAP Canister without having to remove it? Answer: No. Then the proverbial straw that broke the camel's back: 3.) Can we replace the EVAP Canister Vent Control Valve without having to remove EVAP Canister? Answer: No, there's not enough room to perform the procedure (remember, I had just inspected the area a few days prior; also, you can go online and see a professional or DIYS mechanic preform that exact same procedure). So needless to say, I gladly accepted the courtesy ride from work to pick up my car (and I also must comment that the young man who drove me to and from work was exceptional), paid $100.00 or so dollars for the overall vehicle inspection, and bid them farewell.
Thank you very much, Bob, we thank you again for coming back into see us. We really appreciate your continued support of us. We thank you again.
Thank you very much, Connie, for the great review and the yes recommendation. We really appreciate you bringing the CR-V back into us for the tire rotation and oil service. Thank you again.
Thank you again, Ben, for such an awesome review. Everyone here wants to say thank you again for all the support and patronage.
Thank you, Jerry, for the great feedback and the yes recommendation. We are glad that you came back in to see us. We hope that the Tacoma is quite now with the air conditioning is running. We thank you for so many years of supporting us. Thank you again.
Thank you, we really appreciate the great feedback and kind words. Everyone here says thank you again.
Thank you, Mrs. B., for the great review and coming in to see us again. We really appreciate you bringing the Rav 4 back in for us to fix the brake noise. We thank you again.
Thank very much for the great review. We really appreciate the opportunity to serve your family. Just a reminder that all of that work comes with a three year or 36,000-mile parts and labor warranty. We thank you again.