Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

533 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
97% Business Response
Latest Review 14 minutes ago

Reviews


JS
Jordan S.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Out of town help
Our daughter attends the UA and we live out of state... The people at Parker Automotive are awesome... We have worked with Scott for the last two years.. They are honest, up front, and hold true to quoted prices for repairs. When we need repairs we will not go anywhere else in Tucson.

HP
Helen P.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Excellent service; knowledgeable staff; great location; personal attention; very clean, comfortable waiting area.
I have been taking my 2005 Toyota Corolla, purchased new with 11 miles on it, to Parker Automotive for over five years. Not only are they very efficient while my car is in for service, they also contact me when it is "time" for a check-up, based on miles driven. This service is very beneficial to me personally, because there are TONS of things that must be tracked generally, and this is one that I don't even have to think about. I appreciate the professional service, and the complete information they provide, including cost, before actually doing the work, so I know what I am paying for! When I purchased this car new, my goal was to keep it as long as I "lasted".....so far, with almost 94K miles, we are good!

LN
Larry N.
Tucson, AZ
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Work done right and on time.
Parker Automotive just seems to be on top of things. The work is done right the first time. They advise you of what they may have found with your vehicle and present options. A friend of mine went to a different repair shop and the shop had their vehicle for over two weeks with various excuses as to the delays. And once the work was finally done had to take the vehicle back because the work was not done correctly the first time. This would neve happen with Parker.

DS
Donovan S.
Tucson, AZ
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Donovan said the staff at the facility were professional and they did good work.
This review was collected via phone interview by Customer Research Inc.

KR
KATHY R.
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017
Organized and reliable
I appreciate the courtesy trip to and from and enjoy the driver , Jennifer. I like the check in Call to review what they found and the cost before moving forward. The office is always clean and the staff, friendly. They wash my car afterwards which is a nice bonus but they forgot to do it at my last visit.

LN
Larry N.
Tucson, AZ
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Service
Larry said the business got right on his vehicle and got it finished the same day. He really appreciates the service.
This review was collected via phone interview by Customer Research Inc.

CR
CAROL R.
Tucson, AZ
Acura 3.5RL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/27/2016
Issues with Recommendations section of Invoice.
I submitted my Recommendations concern and some questions through the company webpage last night.

DD
DENNIS D.
Tucson, AZ
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016
Honesty is the best policy
Yep - It's all about trust.

ET
Evelyn T.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2016 Category: Service
Evelyn said she has been going to this business for a long time and she has found they always do a good job.
This review was collected via phone interview by Customer Research Inc.

MD
Mark D.
Winfield, PA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2015 Category: Service
Mark said there was a little mix up at the end of the day but the business was able to resolve it.
This review was collected via phone interview by Customer Research Inc.

VT
Valerie T.
Tucson, AZ
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2015 Category: Service
Valerie said this business was great and took care of her. Mike was great to work with.
This review was collected via phone interview by Customer Research Inc.

BW
Bernard W.
Tucson, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2015
Nice People/Friendly Environment
Have had my 12 yr old vehicle serviced by Parker several times. Good work, fair pricing, real nice people, including the owner. Very satisfied, and heartily recommend them.

WP
WILLIAM P.
Tucson, AZ
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2015
"Honesty" Isn't Exactly One Of Their Specialties
I was initially very impressed with the office manager's (I believe his name was Ryan) extremely courteous and friendly demeanor; but after receiving "The Callback" (which has about the same anxiety level of when your doctor's office calls you back after noticing something irregular on your last blood draw) I came to find out that it seems Parker's bottom line, as is the case with most auto repair shops, is making money (which also is just my humble opinion).
Story: I let them know right up front that I was looking to get established with an "honest" automotive repair shop on a long-term basis. I made them aware that my car had already been diagnosed-trouble code p0455: Gross Leak Detected In EVAP Control System-by both O'reilly Auto Parts and AutoZone. I asked that we try to eliminate the more inexpensive options (i.e. I made them aware of a dry rotted hose near the EVAP Service Port under the hood) before having to potentially remove the EVAP Canister (which would involve the removal of the entire rear suspension system). A few days before, I had lifted my vehicle (2003 Nissan Altima 3.5), removed the left driver side tire, and visually inspected the EVAP Canister area, so I would be able to note any obvious signs of damage to components and/or hoses. Also, I had spent a lot of time researching this trouble code online, specifically on Nissan forums, for probable causes and solutions. I Came to find that a common reason for this code was a faulty EVAP Canister Vent Control Valve. Later on that day (3:00PM or so), I received a call from the receptionist (who by the way was a very pleasant young lady) letting me know that they found a gross leak in the EVAP system (which I already knew); they "smoked" the system and it was leaking somewhere in the EVAP Canister area; then they recommended that the first thing we should try is to drop the EVAP Canister (which would cost roughly $700.00), so that they could visually inspect the canister for leaks (which is the last thing I wanted to try); and then, if that was the problem, they would proceed to replace EVAP Canister and gas tank seals and hoses (which would then put me at about $1, 100.00). This might have been a fair price, and one I was more than willing to pay, but only if it was absolutely necessary. I then started to ask the receptionist questions, and after placing me on hold several times to get answers, I was then was handed over to the office manager (who I believe was still Ryan (but I couldn't be sure because he sounded a bit different this time around): 1.)Can we eliminate any other possibilities that might be less expensive? Answer: We would be wasting both time and money (my money that is) trying to go about it that way. 2.) Can they test the EVAP Canister without having to remove it? Answer: No. Then the proverbial straw that broke the camel's back: 3.) Can we replace the EVAP Canister Vent Control Valve without having to remove EVAP Canister? Answer: No, there's not enough room to perform the procedure (remember, I had just inspected the area a few days prior; also, you can go online and see a professional or DIYS mechanic preform that exact same procedure). So needless to say, I gladly accepted the courtesy ride from work to pick up my car (and I also must comment that the young man who drove me to and from work was exceptional), paid $100.00 or so dollars for the overall vehicle inspection, and bid them farewell.

BD
BOB D.
Tucson, AZ
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Excellent job done
Had work done that was overdue.repair done in timely manner.price within reason.will recommend.
Thomas P. from Parker Automotive responded on 05/09/2019

Thank you very much, Bob, we thank you again for coming back into see us. We really appreciate your continued support of us. We thank you again. 


CS
CONNIE S.
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
The best
Those Parket guys always provide goo service
Thomas P. from Parker Automotive responded on 05/09/2019

Thank you very much, Connie, for the great review and the yes recommendation. We really appreciate you bringing the CR-V back into us for the tire rotation and oil service. Thank you again. 


BP
Ben P.
Tucson, AZ
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Automotive service
Parker Automotive is the best independent garage in Tucson!!! You can fully trust that they will do the necessary work needed and they will not try to sell you something you do not need. They also have a free shuttle service if needed. I would highly recommend Parker Automotive to anyone and will keep going back for all of our service needs.
Thomas P. from Parker Automotive responded on 05/02/2019

Thank you again, Ben, for such an awesome review. Everyone here wants to say thank you again for all the support and patronage. 


JS
Jerry S.
Tucson, AZ
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Great work!
From the moment we spoke with Scott to make our appt. to them contacting us re issues w/truck to when they notified us that it was ready was timely and informative. They explained everything and were friendly. They figured out what the issues were with our truck when others couldn’t. Thanks Parker - we highly recommend you.
Thomas P. from Parker Automotive responded on 04/15/2019

Thank you, Jerry, for the great feedback and the yes recommendation. We are glad that you came back in to see us. We hope that the Tacoma is quite now with the air conditioning is running. We thank you for so many years of supporting us. Thank you again. 


IR
IRVIN R.
Tucson, AZ
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Honda 2002
Having new sways bars is amazing. Having them installed correctly and at a fair price is even better.
Thomas P. from Parker Automotive responded on 04/11/2019

Thank you, we really appreciate the great feedback and kind words. Everyone here says thank you again. 


IB
Inga B.
Tucson, AZ
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Great service!
Everyone is very helpful, friendly, and knowledgeable. I always feel confident in their work and recommendations!
Thomas P. from Parker Automotive responded on 04/10/2019

Thank you, Mrs. B., for the great review and coming in to see us again. We really appreciate you bringing the Rav 4 back in for us to fix the brake noise. We thank you again. 


PK
Patrick K.
Tucson, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Thank you, Parker Automotive!!!!
I spoke to Ryan Wahl at Parker two weeks ago re: my daughter's Nissan Versa overheating. The vehicle had been to the Nissan dealership twice and "fixed" (parts replaced) but the issue kept reoccurring. Ryan immediately got the car into his shop and they found the culprit. A new part was ordered and the car cooling issue fixed! Ryan was extremely responsive by phone and quickly got the looked at and problem diagnosed. We could not have been more pleased and satisfied by Parker Automotive and Ryan! We're clients for life! Thank you!
Thomas P. from Parker Automotive responded on 04/05/2019

Thank very much for the great review. We really appreciate the opportunity to serve your family. Just a reminder that all of that work comes with a three year or 36,000-mile parts and labor warranty. We thank you again.