Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

533 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
97% Business Response
Latest Review about 4 hours ago

Reviews


AG
ANNI G.
Tucson, AZ
Honda Accord Wgn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Great customer service. Love them!
Been a customer for 10 years. Courtesy drive home and back. They even wash your car before you get it back. Great customer service. Highly recommend them . They keep my 21 year old car on the road.
Thomas P. from Parker Automotive responded on 02/27/2019

Thank you for so many great years of trusting us with your Honda Accord. We are glad that the brake system and radiator hoses are working properly now. Thank you again. 


KR
Kyle R.
Tucson, AZ
Subaru Impreza Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/29/2019
Would not recommend.
Brought it in for a ball joint change. Charged me $62 and told me they could not change it with out changing the control arm and would cost $1143+ tax which was incorrect as i had it changed and the control arm did not need to be replaced. So becareful they will charge you money without doing any maintenance on your vehicle.
Thomas P. from Parker Automotive responded on 02/01/2019

Hello Mr. R.,
Upon inspection of your vehicle, we found the left front control arm, ball joint, hub assembly were rusted beyond repair. As per our recommendation, the safe and proper repair was for the replacement of the left front control arm, ball joint, and hub assembly. With over 100 years of combined experience, we collectively felt the recommendations were the proper repair for the safety of yourself as well as others. If you have any questions or concerns please gives a call at 520-323-1960. Thank you


LD
LETTY D.
Tucson, AZ
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
Great!
Great service!
Parker A., Online Manager from Parker Automotive responded on 01/26/2018

Thank you so much we really appreciate the feedback and very kind words. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

MH
Martin H.
Tucson, AZ
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2017 Category: Service
Martin said they charged him $145 and didn't do anything he asked them to do.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 06/14/2017

Hello Martin we did exactly what you told us to do. We diagnosed your vehicles issue's and informed you on the repairs that needed to be preformed to fix the Accord and you declined the repairs at that time. If you have anymore questions give us a call back 520-323-1960 

Thomas Parker 
Parker Automotive Service Center 
5203231960

MR
Maria R.
Tucson, AZ
Chevrolet Metro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2017 Category: Service
Maria said her experience was not the very best. The service was expensive and her air conditioner still has the leak. She would not recommend them because it was not repaired.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 05/04/2017

Hello Maria, we are sorry to hear that you were not pleased with our service. All of work comes with a three year or 36,000 mile warranty. Thats the leader in this town. We appreciate your business. thank you.

Thomas Parker 
Parker Automotive Service Center 
5203231960

JS
Jesse S.
Tucson, AZ
Nissan Pathfinder
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2017 Category: Service
Jesse said she loves the mechanic, Scott at this business. He has been her mechanic for years. She has been with him since he had his own facility and he is great. He started working there and she followed him there. She stated she feels the costs there are high. She had taken a line of credit out to have service performed on her 2002 vehicle. The service cost $2,400. They had given her $25 coupons and she saved up $175 worth for a trip to Oregon. When she went in, she found out she could not use them for various reasons. There were a bunch of rules that she was unaware of. She stated she is not super happy because she feels they don't care. She mentioned what they did was very petty and she couldn't use any of their discounts. They just wanted to nickel and dime her. She said she had no plans to go back and is very disappointed. She would not recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 02/21/2017

Hello Jesse, I completely understand how you feel about this situation. Scott will be contacting you to resolve this issue. Thank you for the feedback. We appreciate you bringing this to our attention. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

JM
Jayd M.
Tucson, AZ
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Jayd said she likes the business and their employees. She would not recommend them for service because they are more expensive than a dealership.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 02/06/2017

Thank you Jayd for the great review and feedback. We understand that price has a big deal to you, but have to remember that all of work done here is covered with our own 3 year 36,000 mile warranty parts and labor. Thank you again for your business. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

SV
Sonya V.
Arizona
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2016 Category: Service
Sonya said the business contacted her and discussed the situation with her and took care of the problem.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2016 Category: Service
Sonya said it was a little more expensive, compared to what she usually pays. She was not satisfied with the service she received from this business. She is unsure if her dissatisfaction is due to their change in ownership. She also mentioned she has been going to this facility for 2 years and she can tell there is something different. She is going to look a little bit more into it.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 11/11/2016

Hello Sonya I am sorry that you feel this way. We will make it right for you. I know we have contacted you already and thank you for your patronage. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

KR
Karen R.
Tucson, AZ
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2016 Category: Service
Karen said she went in for a diagnostic exam and the business told her that her vehicle needed a lot more work than she thought. She stated she did not think they were being honest.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 09/21/2016

Hello Karen I am sorry for this issue at hand, and would like for you to call us so we could resolve this issue. We would love to hear back from you thank you. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

RJ
Randy J.
Tucson, AZ
Chrysler Town
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
Randy said he would not recommend this business for service because they charged a bad price.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 09/19/2016

Hello Mr. J. please give Ryan or Scott a call at 323-1960 so we can resolve this issue. Thank you 

Thomas Parker
Parker Automotive Service Center 

5203231960

TC
Tony C.
Arizona
Toyota RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2016 Category: Service
Tony said this business fixed the problem but up sold to him on some fluids. When he got his vehicle back, the air conditioner was no longer working. When he took the vehicle back, they acted like it must have been broken before they touched it. He knew it was working before and he said he felt they should have checked that while he had his vehicle there but they acted like it was no big deal. He said he was frustrated.
This review was collected via phone interview by Customer Research Inc.
Parker A., Online Manager from Parker Automotive responded on 07/01/2016

Hello Tony we appolgize for the frustrastion. If you have any issues please feel free to call Ryan and go over them. Again we are sorry and hope that we have made it right for you, thank you. 

Thomas Parker 
Parker Automotive Service Center 
520-323-1960

SB
SUSAN B.
Tucson, AZ
Toyota Highlander
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/02/2016
disappointed
I had a recent visit to Parker for an oil change and fluids flushed. I discovered 2 days later that the windshield wiper blades were dried out. One would expect this would be part of a 30 point check. I had to replace the wiper blades, much to my frustration, Parker had done this replacement last year. I discovered that they had placed 2--18" blades instead of the manufacture recommendation of a 22" and a 19" blade. I do not have confidence that they take the time to do a thorough job and perhaps take shortcuts.
Parker A., Online Manager from Parker Automotive responded on 05/03/2016

Thank you Susan for your feedback. I know Ryan has already contacted you to resolve this issue. We hope to gain your confidence with our future services. We thank you again.

Thomas Parker 
Parker Automotive Service Center 
5203231960

EB
ERIC B.
Tucson, AZ
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2016
Toyota Maintenance
After receiving an estimate of $870 for the following 130K mi maintenance schedule: oil change, front transfer case oil replacement, transmission fluid/filter change and spark plug change, I was shocked. I've done enough of my own work to know this was more than a little pricey. I declined the service (save the oil change) and called two local garages for estimates on the same services. Both garages assured me that they would use original Toyota parts and Toyota approved equipment and fluids. Both quotes were less than half of your quote.

This type of price gouging is downright unethical. At least I knew enough about cars to know when I was about to be cheated. Most of your customers are perhaps less car savvy. The only statement I can make in your favor is that, at least I was given an estimated before the work was done.

I think you should be ashamed of yourselves. I suppose however, that is unlikely and you'll keep preying on the unsuspecting You'll not have my business again nor that of anyone I know or from anyone who asks me about your business.
Eric S. Britten
Parker A., Online Manager from Parker Automotive responded on 02/16/2016

Hello Eric, lets start off by saying you were quoted for a 120K mi. maintenance service, which is major service that includes all of the following fluids:
front and rear differentials fluids
transfer case fluid
Transmission fluid flush with Toyota factory fluid WS(world standard full synthetic trans fluid)
and Spark plugs
 along with the 120k service which consists of the following:
Change oil and oil filter inspect all filters, tires, brakes, suspension, drive-line and axles, along with topping off all fluids  tighten all chassis and suspension points, rotating the tires and greasing all chassis and drive line points , along with setting all tire air pressures including the spare and lubing door hinges and rubber gasket molding around the door trims. 
We have factory trained and ASE certified technicians working on the 4 runner. Our customers are smart by trusting us with there vehicles for a long time 22 years to be exact. We have built this business on honestly and trusted repair work. Thats why we have a 3 year and 36,000 mile warranty because we stand behind our work always have always will. We have very smart customers and a huge number of them, we build confidence, trust and safety with all of our customers new and old. You are comparing apples to oranges when do with other "local garages". Thank you for your feed back it is much appreciated. 

Thomas Parker 
Parker Automotive Service Center 
5203231960

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WILLIAM P.
Tucson, AZ
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2015
"Honesty" Isn't Exactly One Of Their Specialties
I was initially very impressed with the office manager's (I believe his name was Ryan) extremely courteous and friendly demeanor; but after receiving "The Callback" (which has about the same anxiety level of when your doctor's office calls you back after noticing something irregular on your last blood draw) I came to find out that it seems Parker's bottom line, as is the case with most auto repair shops, is making money (which also is just my humble opinion).
Story: I let them know right up front that I was looking to get established with an "honest" automotive repair shop on a long-term basis. I made them aware that my car had already been diagnosed-trouble code p0455: Gross Leak Detected In EVAP Control System-by both O'reilly Auto Parts and AutoZone. I asked that we try to eliminate the more inexpensive options (i.e. I made them aware of a dry rotted hose near the EVAP Service Port under the hood) before having to potentially remove the EVAP Canister (which would involve the removal of the entire rear suspension system). A few days before, I had lifted my vehicle (2003 Nissan Altima 3.5), removed the left driver side tire, and visually inspected the EVAP Canister area, so I would be able to note any obvious signs of damage to components and/or hoses. Also, I had spent a lot of time researching this trouble code online, specifically on Nissan forums, for probable causes and solutions. I Came to find that a common reason for this code was a faulty EVAP Canister Vent Control Valve. Later on that day (3:00PM or so), I received a call from the receptionist (who by the way was a very pleasant young lady) letting me know that they found a gross leak in the EVAP system (which I already knew); they "smoked" the system and it was leaking somewhere in the EVAP Canister area; then they recommended that the first thing we should try is to drop the EVAP Canister (which would cost roughly $700.00), so that they could visually inspect the canister for leaks (which is the last thing I wanted to try); and then, if that was the problem, they would proceed to replace EVAP Canister and gas tank seals and hoses (which would then put me at about $1, 100.00). This might have been a fair price, and one I was more than willing to pay, but only if it was absolutely necessary. I then started to ask the receptionist questions, and after placing me on hold several times to get answers, I was then was handed over to the office manager (who I believe was still Ryan (but I couldn't be sure because he sounded a bit different this time around): 1.)Can we eliminate any other possibilities that might be less expensive? Answer: We would be wasting both time and money (my money that is) trying to go about it that way. 2.) Can they test the EVAP Canister without having to remove it? Answer: No. Then the proverbial straw that broke the camel's back: 3.) Can we replace the EVAP Canister Vent Control Valve without having to remove EVAP Canister? Answer: No, there's not enough room to perform the procedure (remember, I had just inspected the area a few days prior; also, you can go online and see a professional or DIYS mechanic preform that exact same procedure). So needless to say, I gladly accepted the courtesy ride from work to pick up my car (and I also must comment that the young man who drove me to and from work was exceptional), paid $100.00 or so dollars for the overall vehicle inspection, and bid them farewell.

JS
Jordan S.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Out of town help
Our daughter attends the UA and we live out of state... The people at Parker Automotive are awesome... We have worked with Scott for the last two years.. They are honest, up front, and hold true to quoted prices for repairs. When we need repairs we will not go anywhere else in Tucson.
Thomas P. from Parker Automotive responded on 05/22/2019

Thank you, Alec, for trusting us with your family. We have been family owned and operated since 1995 and have treated all customers like family because you are. We thank you again for having your daughter bring her Corolla in to fix the brake lights and the air conditioning system. Thank you again. 


HP
Helen P.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Excellent service; knowledgeable staff; great location; personal attention; very clean, comfortable waiting area.
I have been taking my 2005 Toyota Corolla, purchased new with 11 miles on it, to Parker Automotive for over five years. Not only are they very efficient while my car is in for service, they also contact me when it is "time" for a check-up, based on miles driven. This service is very beneficial to me personally, because there are TONS of things that must be tracked generally, and this is one that I don't even have to think about. I appreciate the professional service, and the complete information they provide, including cost, before actually doing the work, so I know what I am paying for! When I purchased this car new, my goal was to keep it as long as I "lasted".....so far, with almost 94K miles, we are good!
Thomas P. from Parker Automotive responded on 05/22/2019

Thank you very much, Helen, for your great review and a five-star rating. We want to thank you again for your continued support of us over half a decade. Thank you for bringing the Corolla back in for the water pump and coolant replacement. Thank you again. 


BD
BOB D.
Tucson, AZ
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Excellent job done
Had work done that was overdue.repair done in timely manner.price within reason.will recommend.
Thomas P. from Parker Automotive responded on 05/09/2019

Thank you very much, Bob, we thank you again for coming back into see us. We really appreciate your continued support of us. We thank you again. 


CS
CONNIE S.
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
The best
Those Parket guys always provide goo service
Thomas P. from Parker Automotive responded on 05/09/2019

Thank you very much, Connie, for the great review and the yes recommendation. We really appreciate you bringing the CR-V back into us for the tire rotation and oil service. Thank you again. 


BP
Ben P.
Tucson, AZ
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Automotive service
Parker Automotive is the best independent garage in Tucson!!! You can fully trust that they will do the necessary work needed and they will not try to sell you something you do not need. They also have a free shuttle service if needed. I would highly recommend Parker Automotive to anyone and will keep going back for all of our service needs.
Thomas P. from Parker Automotive responded on 05/02/2019

Thank you again, Ben, for such an awesome review. Everyone here wants to say thank you again for all the support and patronage. 


JS
Jerry S.
Tucson, AZ
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Great work!
From the moment we spoke with Scott to make our appt. to them contacting us re issues w/truck to when they notified us that it was ready was timely and informative. They explained everything and were friendly. They figured out what the issues were with our truck when others couldn’t. Thanks Parker - we highly recommend you.
Thomas P. from Parker Automotive responded on 04/15/2019

Thank you, Jerry, for the great feedback and the yes recommendation. We are glad that you came back in to see us. We hope that the Tacoma is quite now with the air conditioning is running. We thank you for so many years of supporting us. Thank you again.