Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

562 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


MB
mary B.
Panhandle, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2018
Had a wheel bearing problem
On or about Oct 11th..I called William ant shortys and told him I had a problem with road noise I my ford edge.2010..he said to bring it in the next day so I did. I explained that I had a lot of road noise and that I think it may possibly be my wheel bearings going out on the right front tire and possibly brake problems.anyway.william said they'll check it out and call me..they called me back and said that it was my right front wheel bearing that needed fixing and then quoted me a price of 440 and also said that I needed my brakes worked on too..at which I declined them doing my brakes. Next day they called me at 1020am and said my car was done. I picked up the vehicle and when I left I had a few things to do in Amarillo and immediately I noticed the road noise was still there. I got home and told my husband and then I became so busy that I didn't bring if back to shortys. So on Nov 13th..I came back with my husband and told William again that I had the same problem and he said to leave it and they will check it out. The day before my husband had a couple mechanics look at the edge and they said it was the right front bearings and for me to take it back to,shortys. So then shortys. William called me and now said it was my front left wheel bearings. .which surprised me and I told them to go ahead n fix it but my husband said he didn't think we were getting an honest answer. I think they messed up my right bearing and didn't want to fix it without making the 450 and so they told me it,was my left front bearing problem now. I don't think that I got a fair deal and I'm being taken for money that I don't have and it just was very fishy now. So my husband called them and told them not to do anything,and we'll come pick up,my,edge..so we picked it up and I'm just very unhappy but paying 450 for something that isn't fixed.

DA
Dre A.
Amarillo, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/03/2018 Category: Service
Dre said the technicians got the job done. They changed the fuse and wrapped a few wires. His boss had arranged a less expensive diagnostic for the vehicle. The technician was supposed to call before doing any work, instead he called and said the service cost a little over $100.
This review was collected via phone interview by Customer Research Inc.

DF
Debbie F.
Amarillo, TX
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Oil change
I feel I get professional service here. Everyone is very professional and helpful

AN
Anthony N.
Amarillo, TX
Porsche 911
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2017 Category: Service
Anthony said he had a few issues during his visit to this business. The young lady at the front desk told him the mechanic could not get the wheel off. His vehicle was returned to him with oil dripping off the back, and there was a lot of back and forth. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SG
Sunshine G.
Salisbury, NC
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/06/2017 Category: Service
Sunshine said the staff did not provide the full cost of the service up front.
This review was collected via phone interview by Customer Research Inc.
James and Danny B. from Shorty's Bear Safety Service Inc. responded on 09/27/2017

Sunshine thank you for your review. I apologize that out initial estimate was off. Once we started doing the work we found more problems. I have been trying to contact Sunshine to reslove this issue. She has not return any of my calls.


DH
David H.
Amarillo, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2016
Questionable problems - expensive fix
Took a Buick Enclave by for water pump repairs. I had suspension issues after pikcing up the vehcile. Their quote to fix the problem was substantially above other shops. I went elsewhere and will in the future.
James and Danny B. from Shorty's Bear Safety Service Inc. responded on 11/10/2016

Without seeing the other estimates i can only guess the reason we are higher is because we priced the Monroe OE Spectrum struts which are more expensive than the monroe matic plus struts and give a smoother ride. The other reason is that we priced replacing the upper strut mounts along with the struts. For our labor price we use Mitchell labor guide to set the price,


RR
Ralph R.
Amarillo, TX
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Friendly help, advice and prompt service
The job was done quickly and in a friendly manner.

FB
Fran B.
Allen, TX
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Trustworthy professionals
I was sent by my son who is himself a technician for a large company. He was right, I was very pleased with the service.

AH
Anthony H.
Amarillo, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Anthony said this business was always great. He has been doing business with them for along time. They have great people and they take care of him. They do their job, that is the best part.
This review was collected via phone interview by Customer Research Inc.

EH
Eric H.
Amarillo, TX
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Eric said the business was very helpful and understanding about his vehicle's situation. They told him if the issue persists, he can bring it back and they will look it over for no charge.
This review was collected via phone interview by Customer Research Inc.

DL
Dale L.
Amarillo, TX
Chevrolet
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2018
Good service timely service
Made appointment work was by the end of the day.

RR
Ralph R.
Amarillo, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Always been sincere in their efforts
Been good to me.

MM
Mike M.
Bushland, TX
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Awesome
Scheduled front end alignment for my wife's truck, they got in in as scheduled. Friendly staff, will definitely use them in the future.

MB
mary B.
Panhandle, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Follow up wheel bearings job
I wrote a review that wasn't great on shorty bears and it was my mistake that I didn't first try to correct the situation with my vehicle and with Danny or Ron or William. Anyway..my 2010 ford edge needed a wheel bearing replaced and they said they did yet my vehicle was still driving pretty bad and making a lot of road noise. Anyway..The owner Danny called me and I was very much impressed by that to begin with and not o ly did he make things right with me..but also had me take my vehicle back in and also fixed my left front wheel bearing too. Shorty Bears went way above my expectations and I am so thankful and very apologetic for my bad review and I'm so glad that they are my go to place for all my automotive needs . Not only did they take their time out I'm their busy schedule to fix my other wheel bearing they also did it free of charge and like I said. .very impressed and thankful for a job well done..I would definitely use them again for any repair work and I was treated so awesome by all the people who work their and I wouldn't hesitate to recommend them to anyone for any job. Like I stated before..I wrote my older review very hastily and am sorry I did so without first communicating with management about my vehicles problems. Thanks Danny and William and Ron for an outstanding job and for treating me like family...you guys are the best !!!

EH
Elijio H.
Amarillo, TX
Ram Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018
Great work, service
Great work and customer service

NB
Nickey B.
Claude, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Friendly
These guys get you done and back on the road quickly and safely!

BV
Brian V.
Amarillo, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Brian said the service was good.
This review was collected via phone interview by Customer Research Inc.

SF
Sherilyn F.
Amarillo, TX
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Alignment
I’ve always had the highest quality repairs done at Shorty’s Bear Safety Service in Amarillo. Great customer service. I highly recommend these guys!

ML
Morque L.
Amarillo, TX
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Morque said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

SS
Steven A. S.
Amarillo, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
4 Wheel Alignment
Superior service. Upfront pricing.
I have confidence in Shorty's work !