Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

632 Reviews

99% Would Recommend
Latest Review 23 minutes ago

Reviews


MB
mary B.
Panhandle, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2018
Had a wheel bearing problem
On or about Oct 11th..I called William ant shortys and told him I had a problem with road noise I my ford edge.2010..he said to bring it in the next day so I did. I explained that I had a lot of road noise and that I think it may possibly be my wheel bearings going out on the right front tire and possibly brake problems.anyway.william said they'll check it out and call me..they called me back and said that it was my right front wheel bearing that needed fixing and then quoted me a price of 440 and also said that I needed my brakes worked on too..at which I declined them doing my brakes. Next day they called me at 1020am and said my car was done. I picked up the vehicle and when I left I had a few things to do in Amarillo and immediately I noticed the road noise was still there. I got home and told my husband and then I became so busy that I didn't bring if back to shortys. So on Nov 13th..I came back with my husband and told William again that I had the same problem and he said to leave it and they will check it out. The day before my husband had a couple mechanics look at the edge and they said it was the right front bearings and for me to take it back to,shortys. So then shortys. William called me and now said it was my front left wheel bearings. .which surprised me and I told them to go ahead n fix it but my husband said he didn't think we were getting an honest answer. I think they messed up my right bearing and didn't want to fix it without making the 450 and so they told me it,was my left front bearing problem now. I don't think that I got a fair deal and I'm being taken for money that I don't have and it just was very fishy now. So my husband called them and told them not to do anything,and we'll come pick up,my,edge..so we picked it up and I'm just very unhappy but paying 450 for something that isn't fixed.

DA
Dre A.
Amarillo, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/03/2018 Category: Service
Dre said the technicians got the job done. They changed the fuse and wrapped a few wires. His boss had arranged a less expensive diagnostic for the vehicle. The technician was supposed to call before doing any work, instead he called and said the service cost a little over $100.
This review was collected via phone interview by Customer Research Inc.

DF
Debbie F.
Amarillo, TX
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Oil change
I feel I get professional service here. Everyone is very professional and helpful

AN
Anthony N.
Amarillo, TX
Porsche 911
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2017 Category: Service
Anthony said he had a few issues during his visit to this business. The young lady at the front desk told him the mechanic could not get the wheel off. His vehicle was returned to him with oil dripping off the back, and there was a lot of back and forth. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SG
Sunshine G.
Salisbury, NC
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/06/2017 Category: Service
Sunshine said the staff did not provide the full cost of the service up front.
This review was collected via phone interview by Customer Research Inc.
James and Danny B. from Shorty's Bear Safety Service Inc. responded on 09/27/2017

Sunshine thank you for your review. I apologize that out initial estimate was off. Once we started doing the work we found more problems. I have been trying to contact Sunshine to reslove this issue. She has not return any of my calls.


DH
David H.
Amarillo, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2016
Questionable problems - expensive fix
Took a Buick Enclave by for water pump repairs. I had suspension issues after pikcing up the vehcile. Their quote to fix the problem was substantially above other shops. I went elsewhere and will in the future.
James and Danny B. from Shorty's Bear Safety Service Inc. responded on 11/10/2016

Without seeing the other estimates i can only guess the reason we are higher is because we priced the Monroe OE Spectrum struts which are more expensive than the monroe matic plus struts and give a smoother ride. The other reason is that we priced replacing the upper strut mounts along with the struts. For our labor price we use Mitchell labor guide to set the price,


RR
Ralph R.
Amarillo, TX
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Friendly help, advice and prompt service
The job was done quickly and in a friendly manner.

TW
Toni W.
Amarillo, TX
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Very nice people. Great service.
They found a problem that the last people who worked on my car didn't fix it right. Very nice people and know what they are doing. I will be taking my car back to them.

BE
Bobby E.
Amarillo, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Honest and Efficent
Great service and I was pleasantly surprised to fine my bill was much less than originally quoted. I will remember than and recommend you because of that. Thank you.

CP
Carla P.
Amarillo, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Friendly and competent...can't be beat
The air conditioner on my Honda CRV crashed and burned on the way to Amarillo in JULY. I was sweating bullets, but Danny rode with me back to my home, and drove it back for service. Air conditioning now works very well, even in TX (I live in the high Rockies in CO). All the folks are Texas friendly, helpful and competent. Thank you...we'll do business in the future as we often visit in Amarillo.

V
Valued Customer
Amarillo, TX
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Great Service!
Great team that knows what they are doing!

DM
Daniel E. M.
Groom, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Road noise problem
Been having an irritating road noise so we took our car to Street Toyota. $890 dollars later with new wheel bearing in the front wheels, the road noise was not any better. Took the car to Shortys Bear on Ross Osage and after getting a 4-wheel alignment, the road noise was gone. Turns out that the rear wheels were way out out of alignment. So save some money from the dealers and go see Shorty’s Bear. If it ain’t broke, they don’t charge you for work not done.

DJ
Danny J.
Amarillo, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Danny said the staff made a good repair and he appreciates it.
This review was collected via phone interview by Customer Research Inc.

NE
Nayely E.
Amarillo, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Nayely said the service was good.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Amarillo, TX
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Jim said that the business is the best in the area and has decent prices.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Amarillo, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Robert said this business treated him right and the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

LP
Lynn P.
Amarillo, TX
Mercedes-Benz Sprinter Crew Vans
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Customer Service
Super nice people, great service!

CS
Chip S.
Amarillo, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Get it done the first time.
Thank you Shorty's Bear Safety Service. Repair (electrical) was prompt courteous and fairly priced. Highest recommendation to Danny an Ron.

AC
Alan C.
Amarillo, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Quick and efficient
Job completed on budget, on time, and work well done

TG
Tommy G.
Amarillo, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
The service and the staff!!!
The service and the staff!!!