Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

599 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


MB
mary B.
Panhandle, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2018
Had a wheel bearing problem
On or about Oct 11th..I called William ant shortys and told him I had a problem with road noise I my ford edge.2010..he said to bring it in the next day so I did. I explained that I had a lot of road noise and that I think it may possibly be my wheel bearings going out on the right front tire and possibly brake problems.anyway.william said they'll check it out and call me..they called me back and said that it was my right front wheel bearing that needed fixing and then quoted me a price of 440 and also said that I needed my brakes worked on too..at which I declined them doing my brakes. Next day they called me at 1020am and said my car was done. I picked up the vehicle and when I left I had a few things to do in Amarillo and immediately I noticed the road noise was still there. I got home and told my husband and then I became so busy that I didn't bring if back to shortys. So on Nov 13th..I came back with my husband and told William again that I had the same problem and he said to leave it and they will check it out. The day before my husband had a couple mechanics look at the edge and they said it was the right front bearings and for me to take it back to,shortys. So then shortys. William called me and now said it was my front left wheel bearings. .which surprised me and I told them to go ahead n fix it but my husband said he didn't think we were getting an honest answer. I think they messed up my right bearing and didn't want to fix it without making the 450 and so they told me it,was my left front bearing problem now. I don't think that I got a fair deal and I'm being taken for money that I don't have and it just was very fishy now. So my husband called them and told them not to do anything,and we'll come pick up,my,edge..so we picked it up and I'm just very unhappy but paying 450 for something that isn't fixed.

DA
Dre A.
Amarillo, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/03/2018 Category: Service
Dre said the technicians got the job done. They changed the fuse and wrapped a few wires. His boss had arranged a less expensive diagnostic for the vehicle. The technician was supposed to call before doing any work, instead he called and said the service cost a little over $100.
This review was collected via phone interview by Customer Research Inc.

DF
Debbie F.
Amarillo, TX
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Oil change
I feel I get professional service here. Everyone is very professional and helpful

AN
Anthony N.
Amarillo, TX
Porsche 911
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2017 Category: Service
Anthony said he had a few issues during his visit to this business. The young lady at the front desk told him the mechanic could not get the wheel off. His vehicle was returned to him with oil dripping off the back, and there was a lot of back and forth. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SG
Sunshine G.
Salisbury, NC
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/06/2017 Category: Service
Sunshine said the staff did not provide the full cost of the service up front.
This review was collected via phone interview by Customer Research Inc.
James and Danny B. from Shorty's Bear Safety Service Inc. responded on 09/27/2017

Sunshine thank you for your review. I apologize that out initial estimate was off. Once we started doing the work we found more problems. I have been trying to contact Sunshine to reslove this issue. She has not return any of my calls.


DH
David H.
Amarillo, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2016
Questionable problems - expensive fix
Took a Buick Enclave by for water pump repairs. I had suspension issues after pikcing up the vehcile. Their quote to fix the problem was substantially above other shops. I went elsewhere and will in the future.
James and Danny B. from Shorty's Bear Safety Service Inc. responded on 11/10/2016

Without seeing the other estimates i can only guess the reason we are higher is because we priced the Monroe OE Spectrum struts which are more expensive than the monroe matic plus struts and give a smoother ride. The other reason is that we priced replacing the upper strut mounts along with the struts. For our labor price we use Mitchell labor guide to set the price,


RR
Ralph R.
Amarillo, TX
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Friendly help, advice and prompt service
The job was done quickly and in a friendly manner.

TS
Tom S.
Amarillo, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Tom said his aunt referred him to this business. The employees were really good, they were easy to talk to and they did a professional job.
This review was collected via phone interview by Customer Research Inc.

EG
Elizabeth G.
Amarillo, TX
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Elizabeth said the employees at this business had good customer service, and they completed the service to her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JL
Jamie L.
Amarillo, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Jamie said the service was really good. The employees provided thorough work.
This review was collected via phone interview by Customer Research Inc.

NB
Nickey B.
Claude, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Friendly and knowledgeable!!!
Thank you all for your honesty on the repair of my truck. Makes me feel good that y'all aren't out just for the money.

VL
Valarie L.
Amarillo, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019
Great Service - Short's Bear
I have used Shorty's Bear for about 8 or 9 years. This is the best auto shop I have ever dealt with. They are honest, clean, knowledgeable and they shoot straight with the customer. Will continue to use them.

Verified Customer
Amarillo, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Top notch business
Work was done quicker than I anticipated with less cost than estimated.

EM
Erica M.
Amarillo, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Spoke with Erica's father. He said he has been a customer of this business for around 10 years, and they always provide good service.
This review was collected via phone interview by Customer Research Inc.

KM
Kristine M.
Amarillo, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019
Problems fixed!
Wow I'm so happy with this service that they did to my car it wasn't working at all and now it's like new again. I definitely recommend Shorty's bear safety service to anybody. I'm very happy with the work they have done on my PT Cruiser and the staff were so friendly and helpful and they understood my situation and did everything they could to get my car up and working excellently. Thank you guys so much for fixing my car! And the prices are very fair and affordable but the quality of their work is more valuable.

V
Valued Customer
Amarillo, TX
GMC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Shorty's Bear got me in and out !
I had a cab over truck that pulled to the right really bad . They got it in and out within a day !! It drives like a new truck..

BS
Brice S.
Canyon, TX
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Brice said the staff was very accommodating, and he appreciates everything they did for him.
This review was collected via phone interview by Customer Research Inc.

BF
Bob F.
Canyon, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Excellent service. Fixes it right and reasonable fast.
Alignment exceeded my expectations. Very through and reasonable fast.

WO
Willam O.
Amarillo, TX
Pontiac Sunfire
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
William said he likes the work at the business and they have good prices. He does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

DW
Donna W.
Amarillo, TX
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Oil Change
If your time is important, Shorty's is your place. Besides being a full service garage for maintenance and State inspections, they offer a fast oil change by appointment. Really! I made a 9AM oil change appointment and was driving away 45 minutes later...service completed.