Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1023 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review about 10 hours ago

Reviews


GP
GLEN P.
Wichita, KS
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2014
They are Honest and do very good work
We feel that this was a good choice and that they acknowledged that we were unhappy But they corrected that issue.

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2014
I thought Honesty.
would have liked to been told that the belt they replaced was bad and needed replaced before they did it. Which added cost to work being done.
Scott B. from Auto Smart responded on 06/30/2014

We talked to Glen today about replacing the serpentine belt with his air conditioning compressor job. Glen is correct that we should have called to get approval for the additional 66.33. I explained to glen we do not usually do that; however this was a oversight on our part and are more than happy to send Glen a refund for the cost of the serpentine belt. Glen did state he was happy with the job and really just wanted the a/c fixed. Glen did not ask for the refund, However our policy is to never charge customers for parts or labor that was not authorized by the customer. We do appreciate your buisness and hope to hear from you again.
    THANK YOU,
        SCOTT


RB
RICHARD B.
Peck, KS
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2012
Positive Impression
I returned again to have the engine/tranny placement checked, against the factory procedure. (I chose to fix the window issue myself, even after they offered to fix it). Scott worked on the placement, said he moved it over ~4mm (I measured the placement to be about 10 mm off). My thanks to the business. I certainly will give them an opportunity to compete for my business in the future.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2012
Third Time Not Charm
Had tranny replaced after having engine repalced a while back (and then again under warranty due to a faulty engine). Got vehicle back this time with too much fluid in the tranny, the shift linkage was not correct which caused the ignition lock and shift lever to jam and the PRNDL was off, the engine/tranny mount positions are not correct, a coolant leak at the heater core hose connection, and the drivers side window was down about 2 inches due to the window regulator tape had broken (nobody said anything). I fixed the coolant leak, window tape, made the shift linkage work, had them suck out the excess fluid, but couldn't get them to position the engine/tranny correctly. I had the factory procedure in hand which detailed how to do it but was told there was no adjustment. WHAT??? This time, I have mixed feelings about their service. I had been thoroughly pleased with the previous work but don't know why there was such a hassle this time. Maybe the mechanic was just having a bad day.
Scott B. from Auto Smart responded on 11/21/2012
I SPOKE WITH MR BISHOP ON 11/21/2012 ABOUT HIS CONCERN AN SET A APPT. FOR 12/1/2012 WE LOOK FORWARD TO SEEING MR BISHOP TO TAKE CARE OF HIS CONCERN.
Scott B. from Auto Smart responded on 12/01/2012
RICHARD THANKS FOR GIVING US THE CHANCE TO CHECK THE DRIVESHAFT MEASURMENTS TODAY. SCOTT THE OWNER WAS THERE TO HELP YOU AND WE HOPE HE TOOK CARE OF ALL YOUR CONCERNS. AGIAN THANK YOU FOR YOUR BUSSINESS.

NC
NANCY C.
Wichita, KS
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2012
Problem Solved
Auto Smart went the distance and than some finally discovering the new tires were faulty. They replaced them with new ones and everything is perfect. Big thank you to Scott and the team at Auto Smart for doing their very best to solve the problem.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2012
First Disapointment
Bought new tires, shocks, and brakes. Noticed that there still was a vibration/shimmy that was very noticeable at 65 and above. returned to have it checked out and was told that a weight had come off and that they re balanced the tires and that it was fixed. drove it to Benton this morning on real smooth highway and i still have the same problem. This is the first time I have been unhappy with their work.
Scott B. from Auto Smart responded on 08/17/2012
Mike I hope we were able to fix that shimmy with the new tires we installed we have sent the old tires into the manufactor for them to explain why they wouldn't balance correctly. sorry about the problem and we hope you enjoy those new tires we installed for you.

WS
WILLIAM S.
Wichita, KS
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019
My new Old Truck
My truck had 140,000+ miles and had started to cost me money. I finally decided to look for something different. This is when I discovered that the resale market for pickups was higher than I expected. I also was not gaining much when you compared the price they commanded, I would spend more than repair cost for only a few years newer with the same or higher mileage on a truck that I had no knowledge of its previous maintenance.
Scott laid it all out for me, total cost on repairs that would take care of all the issues, proving that even with its age, It .would be better option to repair.
I didn't write this until I had a chance to put some miles on the replacement to make sure we had no other issues to deal with. I am pleased to say I am very pleased with the repairs

Verified Customer
Wichita, KS
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Friendly Service
Was able to get my car in and fixed in the same day. Friendly knowledgeable staff are always ready to assist in your needs

TM
TRACY M.
Wichita, KS
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Keeping my family on the road always!
Scott and his team always take care of us... we developed a relationship of trust and respect over the years and I wouldn’t trust my mechanic needs to anyone else! They’ve always done an exceptional job! Love Autosmarts and the quality of craftsmanship the deliver!

TM
Thomas M.
Wichita, KS
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019 Category: Service
Thomas said he had no problems with his service. The work took longer than he was quoted.
This review was collected via phone interview by Customer Research Inc.

LE
Liam E.
Wichita, KS
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Liam said the service was pretty quick.
This review was collected via phone interview by Customer Research Inc.

JS
Joseph S.
Wichita, KS
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Joseph said the service was quick, good, and had no problems.
This review was collected via phone interview by Customer Research Inc.

DW
Demetrice W.
Kansas
Jeep Compass
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2019 Category: Service
Demetrice said she dropped the vehicle off on Wednesday but they did not get to it until Friday and she plans to take it back because it sounds like she's driving a motorcycle, so something is not working properly. She said she has been using them for a long time and has not found anybody else that she likes but they're charging her more than the service is worth so she would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 07/26/2019

Demetrice, im sorry you are upset i took a few days to repair your car. Unfortantly the part was not in town and had to be ordered. And also that the car is now a little louder since we replaced the plugged up convertor. I am happy you did bring it back and have us double check that for you, and thankfully it turns out it was just more exhuast noise than before now that the convertor can flow corretly. thank you for the review.   Scott


BM
BARBARA M.
Wichita, KS
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Reliability
Auto Smart has always been prompt in taking care of problems with my car. So, I recommend them to anyone who inquires about a good mechanic that I might know.

KS
Kacy S.
Wichita, KS
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Kacy said the business got her in and out quickly. Scott did a really good job and she appreciated him.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN L.
Wichita, KS
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
LOF/TIRE ROTATION
The customer service is great. The personnel there are brutally honest with their clients. The service was timely & professional.

SG
Sue G.
Wichita, KS
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Sue said this is a good business.
This review was collected via phone interview by Customer Research Inc.

PC
PHILLIP C.
Wichita, KS
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
They do what they say and the 30K warranty (hopefully not needed) is a good thing.
The truck seems to be running more quietly and of course I could not risk not hating these repairs done.
Accommodating and fair. Good management and works.
Phil C

LT
LOIS T.
Wichita, KS
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Great mechanics.
Scott and team are awesome. They get me in as soon as they can and take care of my car. I can always count on them to do the right thing. Thanks for taking good care of my car.

CR
CARROL R.
Wichita, KS
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Thumbs up
You guys continue to be the best!

JH
James H.
Wichita, KS
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
James said this business did a good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Wichita, KS
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
James said this business did a good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

NA
NIRMAL KUMAR A.
Wichita, KS
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
Good service
Good service