Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

248 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 1 year ago

Reviews


GM
Glenn M.
Rockvale, TN
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2017 Category: Service
Glenn said the business did good work. However, the engine light is still on. He said he will be taking it back to the business.
This review was collected via phone interview by Customer Research Inc.
R&M A. from R And M Automotive responded on 07/28/2017

Hi Glenn,
Your vehicle was brought to us not running. Upon your request you asked us to tell you why it wouldnt start and then we would work from there. We agreed to fix what we talked about and thats all you wanted done, however we will be more than happy to figure out your check enigne light and let you know what is needed.
Thanks.


WW
WALTER W.
Rockvale, TN
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/25/2016
gaurte wasnot to myexpected
elecityworkwassposed tobewarrentedbutipayedalargebillforworkthatwastobedonethefirstiamupsetbecausedtohavebeendonethefirsttime
R&M A. from R And M Automotive responded on 05/04/2016

I apologize Mr. Watts. There was a misunderstanding between me and my service writer. We will always take care of anything we work on. Hope to see you around the shop! 


AB
Amie B.
College Grove, TN
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/23/2015 Category: Service
Amie said she was very unhappy with the service provided by this business because this business damaged her vehicle. They also forgot to refill the oil. When she brought it to their attention, they denied all of it. She wishes they could have been more responsible and honest.
This review was collected via phone interview by Customer Research Inc.
R&M A. from R And M Automotive responded on 12/28/2015

Sorry for any inconvenience, however, we have not denied anything besides the bumper that was previously damaged from being dropped off by a non certified tow company that the customer hired. As for the oil, the vehicle was not running when it came to us and it would not have been able to leave the shop without oil because of the work that was required to do to the vehicle and when the customer came back we did determined that the vehicle is burning oil. We agreed to check the vehicle out once again when the customer was able to leave the vehicle but we have yet to see the vehicle again. We will help in anyway we can and stand behind our work.


KH
KIM H.
Christiana, TN
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2016
Service
I brought my vehicle in for an oil change and to have the heating fixed. This was completed; however, I have no blinkers, back defrost not working, overhead light coming on without touching it, and my car not locking when the vehicle gets up to a certain speed. All these were working before the heating was fixed. Had to leave it the same day I picked it up for the blinkers. Blinkers supposedly fixed but were not as well as these other issues. Also left the vehicle over two weeks but was only started on the second week. Kind of frustrated. Hoping everything gets fixed. Has worked on my vehicle before and have always been satisfied.

BR
Bo R.
Tennessee
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Service
Bo said this business put a new power steering pump on his vehicle as well as fixing a few other things. They did a very good job.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2015 Category: Service
Bo said the service took longer than he would have liked. The power steering pump is whining as well as the brakes vibrating from a brake booster being changed. He will be returning to this business at his earliest convenience to have the issue addressed.
This review was collected via phone interview by Customer Research Inc.
R&M A. from R And M Automotive responded on 12/28/2015

We are sorry for any inconvenience and will glady take care of the current issues that was caused by the installation. As for your last visit the time delay was our fault and we will take care of your needs in a timely manner from now on. 


BW
Brent W.
Murfreesboro, TN
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2017 Category: Service
Brent said the business did not fix the vehicle.
This review was collected via phone interview by Customer Research Inc.

TP
Trey P.
Tennessee
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2017 Category: Service
Trey said this business does a really good job.
This review was collected via phone interview by Customer Research Inc.

BF
Britt F.
Unionville, TN
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Britt said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MD
Matt D.
Bell Buckle, TN
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2016 Category: Service
Matt said he had to wait a little bit longer than estimated for his service to be completed, but he was not upset. He said they also have fair prices.
This review was collected via phone interview by Customer Research Inc.

KL
Kenneth L.
Murfreesboro, TN
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2016 Category: Service
Kenneth said nobody is perfect but he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

TP
Trey P.
Tennessee
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2016 Category: Service
Trey said he appreciates the business' professionalism and they always do a good job.
This review was collected via phone interview by Customer Research Inc.

DB
Debi B.
Murfreesboro, TN
Nissan Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2016 Category: Service
Debi said she had called the business to talk with Robert because she wanted to find out when her vehicle would be ready. He was suppose to call when it was done, but she had to call back. She stated she does not think he got the message. Danny is the reason she started using this business.
This review was collected via phone interview by Customer Research Inc.

DR
Don R.
Eagleville, TN
Mercedes-Benz CLK320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Don said his experience at this business was okay. He had them check his check engine light on his vehicle. He recommends the service at this business.
This review was collected via phone interview by Customer Research Inc.

BR
Bobby R.
Thompsons Station, TN
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016 Category: Service
Bobby said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

JG
Jeffrey G.
Tennessee
Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016 Category: Service
Jeffrey said this business really did not talk to him when he picked up his vehicle. They just explained to him what they did.
This review was collected via phone interview by Customer Research Inc.

NE
Nathan E.
Tennessee
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016 Category: Service
Nathan said he had a good experience at the business.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Murfreesboro, TN
Ford Bronco
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Service
Scott said he had to go back to the business to fix some issues, but other than that, the visit was good.
This review was collected via phone interview by Customer Research Inc.

AC
Andy C.
Eagleville, TN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Andy said the business is good and timely with their services.
This review was collected via phone interview by Customer Research Inc.

RB
Rusty B.
Rockvale, TN
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Rusty said he was satisfied with everything with the business,
This review was collected via phone interview by Customer Research Inc.

GW
George W.
Nolensville, TN
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
George said the service was too expensive.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 248 in total