Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

412 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


RM
Russel M.
Pasco, WA
GMC Sierra 3500
Verified
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10/12/2018
Honest service
Super people that are fast and honest. Nate has a good thing going with Platinum and I would recommend his business to any and every body. One really nice thing they do is give me a ride home and pick me up if I need it.While they are working on my truck.Thank You Nate and all the ladies and gentlemen you have working at Platinum.

HB
Hannah B.
Pasco, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Always great service!
I’ve been bringing my car to Platinum for several years now. They are hands down the best shop in the tri-cities

HB
heather b.
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Great bunch of guys, honest mechanics!
It's so hard to find an honest mechanic these days! Nate & crew are very up-front, trustworthy & amazing!

DC
Dave C.
Kennewick, WA
Toyota Tercel
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Dave said overall they have good service.
This review was collected via phone interview by Customer Research Inc.

LB
Lori B.
Benton City, WA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Spoke with Rob. He said they are more than competent and always get the job done. He really appreciates the transportation back and forth.
This review was collected via phone interview by Customer Research Inc.

JE
Jeff E.
Pasco, WA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Jeff said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Richland, WA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Great Service - Honest people
The folks at Platinum are great, reasonably priced, and don't try to recommend work that isn't needed. My vehicles are always ready when they said they will be.

Verified Customer
Kennewick, WA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great service
Great work, very friendly. Worked with me and my extended warranty company to get me taken care of. Free shuttle service is an appreciated touch also. Thanks!

JK
James K.
Kennewick, WA
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Excellent Auto Care
Took the car in for maintenance. They did an excellent job and the cost was reasonable. Thank you Platinum.

SF
Shelley F.
Kennewick, WA
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Love this shop
This shop has been great. NThere is no upselling, no unnecessary repairs and no advertisements. . They do a nice job and my car is never left a mess. I recommend these guys to anyone.

DA
DAve A.
Kennewick, WA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
tahoe
prompt and professional yet friendly :)

RH
Robert H.
Kennewick, WA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Robert said thanks for the work that was done.
This review was collected via phone interview by Customer Research Inc.

LP
Lauren P.
Richland, WA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Lauren said the guys are great and they do a great job.
This review was collected via phone interview by Customer Research Inc.

MO
Matt O.
Pasco, WA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Matt said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Richland, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Robert said that the whole experience at this business was great. From scheduling, to service, to price this business is the best.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Kennewick, WA
Mercedes-Benz 300TE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Nick said not all the repairs he wanted were done.
This review was collected via phone interview by Customer Research Inc.

BI
Brook I.
Richland, WA
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Brook said she really likes the service.
This review was collected via phone interview by Customer Research Inc.

ZF
Zach F.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Zach said they were easy to work with. They explained everything to him and gave him a print out on what needed to be done,
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
Benton City, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Steve said the business's service is great. He stated they were very friendly, knowledgeable, and went out of their way to take him home and pick him up.
This review was collected via phone interview by Customer Research Inc.

BT
Brandon T.
Kennewick, WA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Brandon said the business was willing to help him out when other places wouldn't, and went the extra mile for him. They are a great business.
This review was collected via phone interview by Customer Research Inc.