Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

374 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


MK
Matthew K.
Kennewick, WA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Matthew said the business was able to help find a solution to his vehicle issues. The cost for services was a bit high.
This review was collected via phone interview by Customer Research Inc.

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Phillip W.
Richland, WA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Phillip said the business provided quick service and he had no problems.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Kennewick, WA
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kathy said the service was seamless.
This review was collected via phone interview by Customer Research Inc.

PP
Pamela P.
Richland, WA
GMC Canyon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Pamela said they were very informative, quick, fast, friendly and very professional.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Kennewick, WA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Another great job
you always do a great job and a complete check out and good advice on up coming potential problems.

BI
Brook I.
Richland, WA
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Brook said every time she goes in the mechanic does a great job.
This review was collected via phone interview by Customer Research Inc.

TR
Tiffany R.
Richland, WA
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Tiffany said the business provides honest service. The staff never try to pressure her into maintenance she doesn't need. They are great with communication.
This review was collected via phone interview by Customer Research Inc.

MR
Maria R.
Grandview, WA
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Maria said, the business is flexible with their schedule and it was quick and good service.
This review was collected via phone interview by Customer Research Inc.

RT
Raymond T.
Washington
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Raymond said they were fantastic and did a great job. The technician walked him through the service and explained everything. They provided shuttle service
This review was collected via phone interview by Customer Research Inc.

MT
Marcus T.
Kennewick, WA
Acura RSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Marcuis said the guys were easy to work with.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Kennewick, WA
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Tyler said his overall experience was great. The business did exactly what they stated.
This review was collected via phone interview by Customer Research Inc.

BK
Brian K.
Kennewick, WA
Mercury Grand Marquis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Brian said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KP
Kari P.
Richland, WA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Kari said the staff was very good and explained everything she needed to know.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Benton City, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Dave said he is impressed with the facility's cleanliness, service, and with the owner Nate. He said he will be coming back soon.
This review was collected via phone interview by Customer Research Inc.

TD
Tony D.
Burbank, WA
Dodge Dart
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Tony said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

HM
Hailey M.
Kennewick, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Hailey said the staff fixed what she needed done on her vehicle.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Kennewick, WA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Greg said the mechanic was very clear on what was being done and the work was done in a timely manner. He also thought the prices were very fair.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Richland, WA
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Great
Great job ,friendly staff

CC
Collise C.
Richland, WA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Robert is a great store manager! He manages to schedule me in quickly and I am always treated extremely well by him and the mechanics!
I am impressed with Platinum Automotives' focus on the "mature" automobile. I saw Robert's presentation at a BNI group and was very interested in the money saving options of keeping up on the maintenance of an older vehicle vs. losing money on always purchasing brand new! All the employees operate well together as a team and always treat customers as though they are important.

CB
Chirs B.
Washington
GMC Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Chris said they have done really good work on his vehicles. . Their communication prior to the work was really good. All of the issues were communicated.
This review was collected via phone interview by Customer Research Inc.

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