Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

374 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


CR
Craig R.
Kennewick, WA
Ford Pickup
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016 Category: Service
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner

NM
Neil M.
Kennewick, WA
Ford Expedition
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2015
DIDN'T GET THE SERVICE I WANTED
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.

DW
Don W.
Kennewick, WA
Chevrolet Suburban
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Don said the business gave him a fair understanding of what they did. However, he said they repaired the oil leak and he still has it. He also said they replaced a water pump which he said should have been cheaper.
This review was collected via phone interview by Customer Research Inc.

CD
Christian D.
Kennewick, WA
Chevrolet Corvette
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2018 Category: Service
Christian said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

AP
Adam P.
Kennewick, WA
Dodge Grand Caravan
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/01/2016 Category: Service
Adam said the business' prices were a little overpriced. He found another business that can do the same service for half the price.
This review was collected via phone interview by Customer Research Inc.

SC
Stan C.
Richland, WA
Chevrolet Suburban
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

BK
Brian K.
Kennewick, WA
Mercury Grand Marquis
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Brian said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Mound City, SD
Ford Edge
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Brad said the staff at this business treated him well.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Kennewick, WA
Dodge Intrepid
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018
Fixed Oil Leak
Provide good customer service, fixed the problem and identified other issue that needed fixing. Work on with me on which items could be fixed now and switch could wait.

LC
Lonnie C.
Kennewick, WA
Dodge Pickup
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Lonnie said he had a good experience. He had to take the vehicle back because of some problems, but the staff took care of it pretty well.
This review was collected via phone interview by Customer Research Inc.

RJ
Raeann J.
Sunnyside, WA
Land Rover LR4
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
West Richland, WA
Ford Pickup
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Ryan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RL
Russ L.
Richland, WA
Ford Freestar Wagon
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Russ said the business did a nice job and they did everything they said they were going to.
This review was collected via phone interview by Customer Research Inc.

MG
Mirza G.
Richland, WA
Toyota Matrix
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Mirza said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.

PW
Phil W.
Kennewick, WA
Dodge Stratus
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2017 Category: Service
Spoke with Pam. She said she would recommend this business for service. They were good about their guarantees.
This review was collected via phone interview by Customer Research Inc.

JM
Jake M.
Kennewick, WA
Toyota Camry Solara
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Jake said the service took a little bit longer than promised. The business compensated by being very gracious. They also gave him a free oil change.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Pasco, WA
Ford Expedition
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Dennis said they were very accommodating.
This review was collected via phone interview by Customer Research Inc.

LT
Lanny T.
Pasco, WA
Ford Pickup
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Lanny said the prices were high at the business.
This review was collected via phone interview by Customer Research Inc.

NM
Nikki M.
Richland, WA
Honda Odyssey
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Nikki said the business did a great job. She was frustrated because she was there for an hour with an appointment, and a person who walked in without an appointment, left before her.
This review was collected via phone interview by Customer Research Inc.

CW
Chuck W.
Kennewick, WA
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Chuck said they were great. They had the wrong filter so they ordered another one. It wasn't a big deal and they were good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 374 in total