Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

436 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


CR
Craig R.
Kennewick, WA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016 Category: Service
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner

NM
Neil M.
Kennewick, WA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2015
DIDN'T GET THE SERVICE I WANTED
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.

SM
Sam M.
Kennewick, WA
Toyota Avalon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Sam said the service was fine. The work took longer than he was quoted. The service price was a little high.
This review was collected via phone interview by Customer Research Inc.

DW
Don W.
Kennewick, WA
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Don said the business gave him a fair understanding of what they did. However, he said they repaired the oil leak and he still has it. He also said they replaced a water pump which he said should have been cheaper.
This review was collected via phone interview by Customer Research Inc.

CD
Christian D.
Kennewick, WA
Chevrolet Corvette
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2018 Category: Service
Christian said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

AP
Adam P.
Kennewick, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/01/2016 Category: Service
Adam said the business' prices were a little overpriced. He found another business that can do the same service for half the price.
This review was collected via phone interview by Customer Research Inc.

SC
Stan C.
Richland, WA
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Burbank, WA
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
Gary said they did a good job.
This review was collected via phone interview by Customer Research Inc.

LB
Lori B.
Benton City, WA
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Spoke with Robert. He said the staff at this business took on a task, and found the cause of his vehicle issues and returned his vehicle to him in a short amount of time. Thanks for the quick service.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Richland, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
John said he appreciated what they did, but he got the job finished closer to his home. He thought they had excellent service.
This review was collected via phone interview by Customer Research Inc.

KE
Katie E.
Washington
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Katie said that the communication is very bad on the telephone. The business otherwise is decent and the people are nice.
This review was collected via phone interview by Customer Research Inc.

JJ
Jamell J.
Richland, WA
Lexus IS 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Jamell said they have good service.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Kennewick, WA
Mercedes-Benz 300TE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Nick said not all the repairs he wanted were done.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
Washington
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Anthony said $150 dollars was expensive for a battery.
This review was collected via phone interview by Customer Research Inc.

KC
Kayla C.
Richland, WA
Volvo XC60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Kayla said she loves the shuttle service that the business provides, it's great. She has been a customer for a while and she is usually very happy with her experience. The staff could improve their communication, they told her the service would take half a day but it ended up taking 2 days. Additionally, they were unable to figure out what the problem was with her vehicle, which was disappointing. She will be back in the future,
This review was collected via phone interview by Customer Research Inc.

BK
Brian K.
Kennewick, WA
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Brian said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Mound City, SD
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Brad said the staff at this business treated him well.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Kennewick, WA
Dodge Intrepid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018
Fixed Oil Leak
Provide good customer service, fixed the problem and identified other issue that needed fixing. Work on with me on which items could be fixed now and switch could wait.

LC
Lonnie C.
Kennewick, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Lonnie said he had a good experience. He had to take the vehicle back because of some problems, but the staff took care of it pretty well.
This review was collected via phone interview by Customer Research Inc.

RJ
Raeann J.
Sunnyside, WA
Land Rover LR4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
This review was collected via phone interview by Customer Research Inc.