99% Would Recommend
Latest Review 5 days ago
Craig R. on 05/12/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/28/2016
Review Created: 05/12/2016
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner at Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner
Neil M. on 10/06/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"DIDN'T GET THE SERVICE I WANTED"
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.
Vehicle: Ford Expedition
Service Date: 09/10/2015
Review Created: 10/06/2015 01:57 PM
Adam P. on 11/01/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Adam said the business' prices were a little overpriced. He found another business that can do the same service for half the price.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/19/2016
Review Created: 11/01/2016
This review was collected via phone interview by Customer Research Inc.
Stan C. on 02/02/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/21/2016
Review Created: 02/02/2016
This review was collected via phone interview by Customer Research Inc.
Raeann J. on 01/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
Vehicle: Land Rover LR4
Category: Service
Service Date: 01/04/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 01/03/2018
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Ryan said they did a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/27/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Russ L. on 12/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Russ said the business did a nice job and they did everything they said they were going to.
Vehicle: Ford Freestar Wagon
Category: Service
Service Date: 12/22/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Mirza G. on 08/01/2017
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Mirza said he recommends this facility.
Vehicle: Toyota Matrix
Category: Service
Service Date: 07/17/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
Phil W. on 07/03/2017
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Spoke with Pam. She said she would recommend this business for service. They were good about their guarantees.
Vehicle: Dodge Stratus
Category: Service
Service Date: 05/25/2017
Review Created: 07/03/2017
This review was collected via phone interview by Customer Research Inc.
Jake M. on 07/01/2017
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Jake said the service took a little bit longer than promised. The business compensated by being very gracious. They also gave him a free oil change.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 06/19/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Dennis S. on 05/05/2017
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Dennis said they were very accommodating.
Vehicle: Ford Expedition
Category: Service
Service Date: 05/03/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Lanny T. on 04/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Lanny said the prices were high at the business.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/13/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Nikki M. on 04/08/2017
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Nikki said the business did a great job. She was frustrated because she was there for an hour with an appointment, and a person who walked in without an appointment, left before her.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/07/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Chuck W. on 04/04/2017
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Chuck said they were great. They had the wrong filter so they ordered another one. It wasn't a big deal and they were good.
Category: Service
Service Date: 03/23/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Leeland D. on 04/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Leeland said it took too long. He chose them because he lives right across the street from the owners mother-in-law and he got a coupon in the newspaper. Everything was satisfactory and very good. They are nice and courteous people.
Vehicle: Toyota Prius
Category: Service
Service Date: 03/29/2017
Review Created: 04/01/2017
This review was collected via phone interview by Customer Research Inc.
Mike J. on 03/17/2017
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Mike said this business was informative and helpful with their service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/15/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Mark B. on 03/08/2017
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"Very informative, quick, "
Looking forward to having them do future work on my vehicle.
Vehicle: Buick Regal
Service Date: 03/08/2017
Review Created: 03/08/2017 09:06 PM
Mark M. on 03/01/2017
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Mark said the service was good.
Vehicle: Ford Explorer
Category: Service
Service Date: 02/27/2017
Review Created: 03/01/2017
This review was collected via phone interview by Customer Research Inc.
Jim J. on 02/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"HONESTY"
YOU GUYS JUST CUT TO THE CHASE AND DON'T TRY TO SELL ME A BAG OF GOODS. THANX
Vehicle: Ford Pickup
Service Date: 02/03/2017
Review Created: 02/28/2017 02:52 PM
GARY B. on 02/19/2017
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"Nathan"
Still have a problem The Service light come on than off .Gas mileage went down .Hope light will stay on so I can bring it to you .
Vehicle: GMC Yukon
Service Date: 01/31/2017
Review Created: 02/19/2017 09:35 AM
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