Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

412 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DW
Don W.
Kennewick, WA
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Don said the business gave him a fair understanding of what they did. However, he said they repaired the oil leak and he still has it. He also said they replaced a water pump which he said should have been cheaper.
This review was collected via phone interview by Customer Research Inc.

CR
Craig R.
Kennewick, WA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016 Category: Service
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner

SC
Stan C.
Richland, WA
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

NM
Neil M.
Kennewick, WA
Ford Expedition
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2015
DIDN'T GET THE SERVICE I WANTED
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.

RM
Russel M.
Pasco, WA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Honest service
Super people that are fast and honest. Nate has a good thing going with Platinum and I would recommend his business to any and every body. One really nice thing they do is give me a ride home and pick me up if I need it.While they are working on my truck.Thank You Nate and all the ladies and gentlemen you have working at Platinum.

HB
Hannah B.
Pasco, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Always great service!
I’ve been bringing my car to Platinum for several years now. They are hands down the best shop in the tri-cities

HB
heather b.
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Great bunch of guys, honest mechanics!
It's so hard to find an honest mechanic these days! Nate & crew are very up-front, trustworthy & amazing!

DC
Dave C.
Kennewick, WA
Toyota Tercel
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Dave said overall they have good service.
This review was collected via phone interview by Customer Research Inc.

LB
Lori B.
Benton City, WA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Spoke with Rob. He said they are more than competent and always get the job done. He really appreciates the transportation back and forth.
This review was collected via phone interview by Customer Research Inc.

JE
Jeff E.
Pasco, WA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Jeff said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Richland, WA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Great Service - Honest people
The folks at Platinum are great, reasonably priced, and don't try to recommend work that isn't needed. My vehicles are always ready when they said they will be.

Verified Customer
Kennewick, WA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great service
Great work, very friendly. Worked with me and my extended warranty company to get me taken care of. Free shuttle service is an appreciated touch also. Thanks!

JK
James K.
Kennewick, WA
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Excellent Auto Care
Took the car in for maintenance. They did an excellent job and the cost was reasonable. Thank you Platinum.

SF
Shelley F.
Kennewick, WA
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Love this shop
This shop has been great. NThere is no upselling, no unnecessary repairs and no advertisements. . They do a nice job and my car is never left a mess. I recommend these guys to anyone.

DA
DAve A.
Kennewick, WA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
tahoe
prompt and professional yet friendly :)

RH
Robert H.
Kennewick, WA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Robert said thanks for the work that was done.
This review was collected via phone interview by Customer Research Inc.

LP
Lauren P.
Richland, WA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Lauren said the guys are great and they do a great job.
This review was collected via phone interview by Customer Research Inc.

MO
Matt O.
Pasco, WA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Matt said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Richland, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Robert said that the whole experience at this business was great. From scheduling, to service, to price this business is the best.
This review was collected via phone interview by Customer Research Inc.

ZF
Zach F.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Zach said they were easy to work with. They explained everything to him and gave him a print out on what needed to be done,
This review was collected via phone interview by Customer Research Inc.