Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

374 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


DW
Don W.
Kennewick, WA
Chevrolet Suburban
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Don said the business gave him a fair understanding of what they did. However, he said they repaired the oil leak and he still has it. He also said they replaced a water pump which he said should have been cheaper.
This review was collected via phone interview by Customer Research Inc.

CR
Craig R.
Kennewick, WA
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016 Category: Service
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner

SC
Stan C.
Richland, WA
Chevrolet Suburban
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

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Neil M.
Kennewick, WA
Ford Expedition
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2015
DIDN'T GET THE SERVICE I WANTED
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.

MK
Matthew K.
Kennewick, WA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Matthew said the business was able to help find a solution to his vehicle issues. The cost for services was a bit high.
This review was collected via phone interview by Customer Research Inc.

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Phillip W.
Richland, WA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Phillip said the business provided quick service and he had no problems.
This review was collected via phone interview by Customer Research Inc.

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Pamela P.
Richland, WA
GMC Canyon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Pamela said they were very informative, quick, fast, friendly and very professional.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Kennewick, WA
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kathy said the service was seamless.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Kennewick, WA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Another great job
you always do a great job and a complete check out and good advice on up coming potential problems.

BI
Brook I.
Richland, WA
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Brook said every time she goes in the mechanic does a great job.
This review was collected via phone interview by Customer Research Inc.

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Tiffany R.
Richland, WA
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Tiffany said the business provides honest service. The staff never try to pressure her into maintenance she doesn't need. They are great with communication.
This review was collected via phone interview by Customer Research Inc.

MT
Marcus T.
Kennewick, WA
Acura RSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Marcuis said the guys were easy to work with.
This review was collected via phone interview by Customer Research Inc.

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Raymond T.
Washington
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Raymond said they were fantastic and did a great job. The technician walked him through the service and explained everything. They provided shuttle service
This review was collected via phone interview by Customer Research Inc.

MR
Maria R.
Grandview, WA
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Maria said, the business is flexible with their schedule and it was quick and good service.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Kennewick, WA
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Tyler said his overall experience was great. The business did exactly what they stated.
This review was collected via phone interview by Customer Research Inc.

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Brian K.
Kennewick, WA
Mercury Grand Marquis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Brian said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KP
Kari P.
Richland, WA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Kari said the staff was very good and explained everything she needed to know.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Benton City, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Dave said he is impressed with the facility's cleanliness, service, and with the owner Nate. He said he will be coming back soon.
This review was collected via phone interview by Customer Research Inc.

HM
Hailey M.
Kennewick, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Hailey said the staff fixed what she needed done on her vehicle.
This review was collected via phone interview by Customer Research Inc.

TD
Tony D.
Burbank, WA
Dodge Dart
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Tony said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 374 in total