99% Would Recommend
Latest Review 7 days ago
Craig R. on 05/12/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/28/2016
Review Created: 05/12/2016
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner at Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner
Stan C. on 02/02/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/21/2016
Review Created: 02/02/2016
This review was collected via phone interview by Customer Research Inc.
Neil M. on 10/06/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"DIDN'T GET THE SERVICE I WANTED"
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.
Vehicle: Ford Expedition
Service Date: 09/10/2015
Review Created: 10/06/2015 01:57 PM
Debra E. on 01/13/2018
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Debra said the business was great. They told her what needed to be done and then they did it.
Vehicle: Lincoln MKX
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Telia P. on 01/12/2018
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"Love this place."
I appreciate them.
Vehicle: Chrysler 200
Service Date: 01/12/2018
Review Created: 01/12/2018 10:38 PM
Belinda M. on 01/11/2018
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Belinda said the staff members were awesome and good to her. They gave her a ride to work while her vehicle was being serviced.
Vehicle: Kia Forte
Category: Service
Service Date: 01/10/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Tim S. on 01/10/2018
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Tim said the facility was fair and the service was done on time. He appreciates the service.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 12/14/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Glenna C. on 01/10/2018
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Glenna said the staff was nice to her when they worked on her vehicle. They do the work right.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 01/09/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Raeann J. on 01/09/2018
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Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
Vehicle: Land Rover LR4
Category: Service
Service Date: 01/04/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Greg K. on 01/06/2018
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Greg said he just got the vehicle back, and so far, everything looks great.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 01/05/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Myron P. on 01/04/2018
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Myron said he was happy with the service from the business.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 12/29/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Nate H. on 01/03/2018
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Nate said the staff is always friendly to him. They fixed the problem with his vehicle quickly.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/02/2018
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 01/03/2018
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Ryan said they did a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/27/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/03/2018
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Paul said the business has always provided great service and care.
Vehicle: Ram 1500
Category: Service
Service Date: 12/26/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Carlos G. on 01/02/2018
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"People and service "
Never thought I would look forward to taking my car to the mechanic but with platinum automotive i kinda do lol great people awesome service.
Vehicle: Toyota Tacoma
Service Date: 12/27/2017
Review Created: 01/02/2018 10:46 PM
Arturo T. on 12/28/2017
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Arturo said they did a terrific job. They solved a problem he has had with his vehicle for three years. He was very pleased.
Vehicle: Honda Accord
Category: Service
Service Date: 12/26/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Russ L. on 12/26/2017
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Russ said the business did a nice job and they did everything they said they were going to.
Vehicle: Ford Freestar Wagon
Category: Service
Service Date: 12/22/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Sean T. on 12/18/2017
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Sean said the business did good work and the work was done quickly.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/11/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Jed M. on 12/14/2017
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"Best Auto Service Company in Tri-Cities and beyond!"
I'd like to express my feelings towards Platinum Automotive in an interpretive dance. However, there is no way to upload a video to do so. So, I will convey my feelings in a Haiku:

Platinum Auto Rocks
Service Is Beyond Epic
Nate G Is For Real

This is the best Auto Service company within 500 miles! Don't take your car anywhere else!
-Jed Morris
Vehicle: Ford F-150
Service Date: 12/13/2017
Review Created: 12/14/2017 05:02 PM
David V. on 12/11/2017
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David said the staff members got him in and out fast. The service was great.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/08/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
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