Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

391 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


DW
Don W.
Kennewick, WA
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Don said the business gave him a fair understanding of what they did. However, he said they repaired the oil leak and he still has it. He also said they replaced a water pump which he said should have been cheaper.
This review was collected via phone interview by Customer Research Inc.

CR
Craig R.
Kennewick, WA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016 Category: Service
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner

SC
Stan C.
Richland, WA
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

NM
Neil M.
Kennewick, WA
Ford Expedition
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2015
DIDN'T GET THE SERVICE I WANTED
MY QUOTE WAS DOUBLE I GOT MY CAR FIXED FOR. NOT BEING TOLD I WOULD BE PAYING FOR DIAGNOSTIC BEFORE WAS SHOCK TO ME.

JR
John R.
Pasco, WA
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
no cold beer or ribeye off the grill ;; just the tv on the food network channel;; 105 degees out side and no cold ones!!!!
so I pay my bill, get in my buick park avenue ultra and air is cold and runs just like it did 19 years ago;;no need to spend 50,000.00 for a new one;;;; jr 08/18/2018

AC
Anthony C.
Washington
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Anthony said $150 dollars was expensive for a battery.
This review was collected via phone interview by Customer Research Inc.

JO
Julie O.
Pasco, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Julie said they did a great job.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Kennewick, WA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Matthew said that the place did the work he needed at lower than their projected amount.
This review was collected via phone interview by Customer Research Inc.

CH
Camille H.
Kennewick, WA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Camille said the employees completed the job to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

JE
Jeff E.
Pasco, WA
Mazda 3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Jeff said he is a returning customer to this business. The service is always very quick. The staff are straight forward and honest.
This review was collected via phone interview by Customer Research Inc.

DC
Danielle C.
Richland, WA
Jeep Renegade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Danielle said this business was really quick. They are awesome. They got her in and they were great.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Washington
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Michael said the service was good. The staff is very thorough in their investigation with what the vehicle needed.
This review was collected via phone interview by Customer Research Inc.

BC
Bryan C.
Richland, WA
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Bryan said Robert was in constant communication through his service. He took care of his service needs.
This review was collected via phone interview by Customer Research Inc.

DL
Derrick L.
Washington
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Spoke with Sherie. She said they were very patient and explained what was wrong.
This review was collected via phone interview by Customer Research Inc.

KC
Kayla C.
Richland, WA
Volvo XC60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Kayla said she loves the shuttle service that the business provides, it's great. She has been a customer for a while and she is usually very happy with her experience. The staff could improve their communication, they told her the service would take half a day but it ended up taking 2 days. Additionally, they were unable to figure out what the problem was with her vehicle, which was disappointing. She will be back in the future,
This review was collected via phone interview by Customer Research Inc.

GM
Gabe M.
Pasco, WA
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Gabe said they are great. The service always turns out good. If, they find something, they fix it.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Kennewick, WA
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
David said this business had prompt service. They were honest and took care of towing his issue with out him having to go through a towing facility. They called him and made sure he understood the cost of the repairs. They seemed great. He thanks them.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Kennewick, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Differential
You guys always do a great and complete job. Thanx

WK
Walter K.
West Richland, WA
Subaru WRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Walter said everything went really well.
This review was collected via phone interview by Customer Research Inc.

NC
Natalie C.
Portland, OR
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Natalie said that the facility is awesome, her vehicle broke down nearby and they got her in immediately. The staff completed the work quickly and did a great job.
This review was collected via phone interview by Customer Research Inc.