Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5

11 Reviews

100% Would Recommend
90% Business Response
Latest Review about 1 year ago

Reviews


AW
Amanda W.
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/10/2014
I was upset when I came in for an oil change and I asked to have my tire maintenance button checked. I told them just let me know what the maintenance is and I'll take care of it. Instead, when I got the bill there was no oil change completed. Instead there was a miscommunication where they re-set my tire monitor. They quickly went back and did the oil change. This miscommunication caused me time and money.

MP
Michael P.
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2013
Bill was significantly higher than originally quoted. My brakes squeal intermittently now....

SS
S.C. S.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2013
Peter had a car that was a little more than we were looking for, but told us when he got one in that was just right. The price was fair, he drove it to my mechanic for a check, and fixed the minor issues that were found. We bought the car, and a week later the AC sprung a leak, and he fixed that too.



It was a nice low stress purchase.

A
Anonymous
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2011
you had my car fir three weeks, which is entirely too long. It didn't get fixed properly and something else went wrong with it. I have now sold the car!!

SC
Sonji C.
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2011
I was very pleased with the service that ACI Auto Group was providing up until my very last visit and I have not been back since. I am possibly contemplating seeking another service center for maintenance/service on/to my Volvo. I would not recommend a friend at this time, your trust and loyalty to me as valued customer would have to be regained/restored.

VC
V C.
Enfield, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Jeep Alignment
Brought my 2012 Jeep in for an alignment. Service manager was great to work with and quality of work was outstanding

CW
Chris W.
Simsbury, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2017
Excellent Experience
The entire experience of purchasing a Jeep through ACI was top notch. Jeremy was a pleasure to work with throughout the process. He responded to phone calls and emails promptly, he reached out when needed, but always gave the right amount of space to not come across as "pushy." I would highly recommend a visit to ACI if you are considering buying any vehicle...not just a Jeep or truck.

NW
Nefertere W.
Windsor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Great work!
The guys at ACI couldn't have been more pleasant they were a great bunch to work with!

LF
LEIGH F.
BERLIN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2017 Category: Service
ACI is The Fast + Loud of Jeeps
I love my Jeep. If you love Jeeps this is the place to go. The guys at ACI are awesome.

MS
Mark S.
Somers
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2017 Category: Service
Great staff
Easy going staff and sales people. Very courteous and professional

SC
Shari C.
Manchester, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2017
Excellent customer service!!!
My service began with an email inquiry. Jeremy was the guy who responded to me. My schedule is very busy and free time is limited. Unfortunately, the first jeep I was looking at had sold before I could get there, but I found another. I met with Jeremy and I felt comfortable right away. The communication and service I received was great! They werent pushy at all and I feel they went out of their way to help me. Unfortunately, due to other circumstances I was not able to purchase a jeep at this time. I will go to the guys at ACI in the future and I will definitely recommend them! Thank you Jeremy, Garry and Peter amd everyone at ACI for the outstanding service!!!!!

JC
Jose C.
Waterbury
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2017 Category: Service
Nice and friendly
No pushy salesmen. Jeremy was very nice and straight forward. Pretty much took my info and let me take the car for a drive. Kyle was very friendly as well. Had some issues with the vehicle the day I picked it up and after I got home but they didn't hesitate at all and told me to bring it back and they will take care of it and they did. So far very pleased with the vehicle performance.

CB
Christine B.
Agawam
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2017 Category: Service
excellent customer service
alot of places are great just to sell you a vehicle.... but at ACI the great service doesn't end with the sale

MR
Mike R.
East Windsor, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017
Making my bride happy
Thanks for making her birthday present special! Can't wait to see it complete! Her dreams have come true

JM
Jonathan M.
INDIAN ORCHARD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2017 Category: Service
Good service
2 of the 3 issues were fixed so not bad

CW
CYNTHIA W.
PLAINVILLE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2017 Category: Service
Very nice, professional an friendly.
You did a great job on my daughters jeep. She has not stopped smiling. Looking forward to coming back for my work on her jeep. Thank you !

MM
MARISSA M.
WEST SUFFIELD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017 Category: Service
The Crew
Would highly recommend CI to anybody that needs any type of service done - no BS

TZ
THOMAS Z.
STAFFORD SPRINGS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Friendly and courteous.
The guys at ACI make you feel comfortable and really go to bat for you to help you get in a nice jeep.

RW
Racheal W.
Enfield
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2017 Category: Service
Great
Everyone is very personable there

LW
Logan W.
Woodstock, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2016
Excellent sales department
Not only did the sales department do everything I wanted they went above and beyond my expectations to make me happy

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