Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

115 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 2 months ago

Reviews


DS
Disappointed S.
Phoenix, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2018
Don’t believe anything you read. The owner is a scammer!!
The owner Danial Cash bought a truck from me for his business. He met me at DMV so I could trenfer title in his name. They printed out a title in his name and gave it to him. He kept my license plates on the truck and got parking tickets he did not pay. I got letters in the mail that I had unpaid parking tickets. I called his place of business and he avoided my calls. He told his mechanics to tell me that he knew what I was talking about and it was taken care of. Well he didn’t. He outright lied, and he never called me back. Now I have to take him to court. Stay as far away from this place as possible. Very dishonest!! Zero stars!!!!! I only put 1 star cuz it would not let me put this online without one.

AL
April L.
Phoenix, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
My Mechanical Savior
I called multiple shops and ALL of them wanted to charge me a astronomical price for a transmission flush. Then my son suggested I call Gearhead, he had seen they had gotten really good reviews on Yelp. I went to the website and saw that you could send an appointment request online so I did. Daniel got back to me within an hour of the request. He answered all of my questions quickly and was able to schedule me an appointment to have my transmission serviced the same day. When I arrived he greeted me with a smile! He was very patient with all of my questions and very detailed with his answers. Daniel told me how long it would take to service the car and I when came back at that time and the vehicle was ready to go. He is a very sweet and honest guy and I hope to have him as my mechanic for a long while.

VM
Vince M.
Peoria, AZ
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Knowledgeable, responsive, reasonable.
Had to replace the transmission in my Ford Expedition. The turn around time was quick and price was reasonable. They present the facts as part of the diagnosis.

SF
Susan F.
Phoenix, AZ
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Joe the owner always explains in detail exactly what's wrong and the price for the repairs
Excellent service and finally a place where a woman go and not sold a bunch of repairs you don't need

MP
Mike P.
Mesa, AZ
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Excellent customer service
Josh was a top notch service guy and my car was fixed well.

KT
Kenyatta T.
Phoenix, AZ
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Excellent service, and amazing people you can trust!
Joe and his crew at GearHead are simply the best. They are talented, friendly, and honest, and I always know that my vehicle will be taken care for a fair price. :-)

SS
Sarah S.
Phoenix, AZ
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017 Category: Service
Sarah said her experience with this business was wonderful. They referred her to a second facility where she could get her tires done. They were exceptional and treated her like a family member. They had the best price quote and were very respectful.
This review was collected via phone interview by Customer Research Inc.

RH
Retha H.
Phoenix, AZ
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2017
Conversing Directly With Mechanic is Nice
It is always nice to talk directly to the people who will do the work, rather than a third person. So far, so good. Very happy to cross these fixes off my to-do list.

DB
Don B.
Phoenix, AZ
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
300M
Great honest people and do great work

GM
Gus M.
Phoenix, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Gus said this business provided good pricing.
This review was collected via phone interview by Customer Research Inc.

MW
Meleah W.
Tualatin, OR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Meleah said they provided great service, and were very helpful.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Phoenix, AZ
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
Good guys
Recommended by Tucker Tire and Schulte Automotive, these guys just approach the business the right way; with respect, integrity, nice manners, & follow-up.

DS
Dan S.
Phoenix, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Dan said this business does all the work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

GM
Gary M.
Buckeye, AZ
Mercedes-Benz ML320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2017
Friendly and efficient
They fixed the problem and gave me a loaner car. What's not to like. Josh, in the front office is riendly & helpful.

JR
Jason R.
Phoenix, AZ
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
TREATS YOU LIKE CARING COMPASSIONATE FRIENDS
No words can describe the customer service I've received at Gearhead Auto. It's like no other auto place I've experienced before. Wouldn't want to trade them for anyone.

GF
Garry F.
Phoenix, AZ
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Garry said the staff did a good in a timely manner. They helped him out and they had good personalities.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Phoenix, AZ
Toyota T100
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017
Thorough, fair and practical
I took my old '96 Toyota truck with high mileage here for a few known problems and also asked if they would look it over. They communicated extremely well. They told me the "must do for safety" list, then the "should do this to maintain the truck" list, then the "this would be best, but don't have to do it" list. As a result, I could decide. They communicate extremely well, so you can know as much or as little about their choices and advice. The prices are fair, the turn around is based on your time frame of needing to get the automobile returned. My truck runs better than it has in years! Great place!

GF
Gill F.
Tempe, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017
great customer service
My truck wouldn't start so I had to have it towed. My wife found that Gearhead had great reviews. I was not disappointed. The staff was very friendly, they explained the problem with my truck in basic terms that I could understand. The work was done on time and at a great price.

JJ
Joshua J.
Phoenix, AZ
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Joshua said he is having issues with his vehicle, after going to this business. He is hearing noise in the area that was serviced and he needs to take it back to them.
This review was collected via phone interview by Customer Research Inc.

BP
Barry P.
Phoenix, AZ
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017
Same old routine....
Go in to Gearhead for oil change, great greeted by Joe and staff, get oil change and a vehicle inspection and a warm thanks.
the good things never change. F.Y.I. My 2005 Equinox got 240,000 miles with Gearheads help. The 2011 KIA Soul would have if not for that pesky red light runner. Even Gearhead could not have fixed that.

Displaying 1 Review