Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

115 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 months ago

Reviews


DS
Disappointed S.
Phoenix, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2018
Don’t believe anything you read. The owner is a scammer!!
The owner Danial Cash bought a truck from me for his business. He met me at DMV so I could trenfer title in his name. They printed out a title in his name and gave it to him. He kept my license plates on the truck and got parking tickets he did not pay. I got letters in the mail that I had unpaid parking tickets. I called his place of business and he avoided my calls. He told his mechanics to tell me that he knew what I was talking about and it was taken care of. Well he didn’t. He outright lied, and he never called me back. Now I have to take him to court. Stay as far away from this place as possible. Very dishonest!! Zero stars!!!!! I only put 1 star cuz it would not let me put this online without one.

LD
Lopez D.
Arizona
GMC Suburban
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/05/2016 Category: Service
Lopez said this business never was able to figure out what was wrong with the vehicle but they charged him. They ended up reimbursing him those funds. It took them a very long time to troubleshoot the problem.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/05/2016 Category: Service
Lopez said this business did not do all of the work they were supposed to do. For the reasons stated, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Joe W., Owner from Gearhead Auto Center responded on 09/12/2016

The customer was immediatley contacted and the issue was resolved to his satisfaction. We value all input and will always make an effort to correct any issues a customer may have to ensure full satisfaction.

Joe W


TV
Tina V.
Phoenix, AZ
Pontiac Montana SV6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/30/2017 Category: Service
Tina said the business only fixed one thing because they did not have enough employees. She asked why and was told, they don't want to hire more staff members She used to recommend them but since they told her that statement, she would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DW
Dale W.
Phoenix, AZ
Ford Windstar
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2016 Category: Service
Dale said he initially went to this business because he was having issues with his transmission. It was hard shifting, they found other issues once they put it on the code reader. He is unsure if they actually took his vehicle for a test drive so they could experience what he was experiencing. He is still having the same issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.

AM
Arnold M.
Arizona
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2016 Category: Service
Arnold said everything is okay now.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/26/2016 Category: Service
Arnold said, besides the wait time, this business did a fine job providing service to his vehicle.
This review was collected via phone interview by Customer Research Inc.
Joe W., Owner from Gearhead Auto Center responded on 01/29/2016

Arnold was contacted and stated that it was because the parts distributor took so long to get the part and it was the wrong part they delivered. He came in for an oil change today and we made sure he had a hot coffee and some hot apple pie. He left very satisfied. Thank you Arnold.

Joe


JJ
Joshua J.
Phoenix, AZ
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Joshua said he is having issues with his vehicle, after going to this business. He is hearing noise in the area that was serviced and he needs to take it back to them.
This review was collected via phone interview by Customer Research Inc.

TM
Tony M.
Phoenix, AZ
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2016 Category: Service
Tony said the service is pretty good, but sometimes takes a little longer than quoted.
This review was collected via phone interview by Customer Research Inc.

SC
Sarah C.
Phoenix, AZ
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2016 Category: Service
Sarah said this business had good service. They are competitively priced.
This review was collected via phone interview by Customer Research Inc.

AL
April L.
Phoenix, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
My Mechanical Savior
I called multiple shops and ALL of them wanted to charge me a astronomical price for a transmission flush. Then my son suggested I call Gearhead, he had seen they had gotten really good reviews on Yelp. I went to the website and saw that you could send an appointment request online so I did. Daniel got back to me within an hour of the request. He answered all of my questions quickly and was able to schedule me an appointment to have my transmission serviced the same day. When I arrived he greeted me with a smile! He was very patient with all of my questions and very detailed with his answers. Daniel told me how long it would take to service the car and I when came back at that time and the vehicle was ready to go. He is a very sweet and honest guy and I hope to have him as my mechanic for a long while.

VM
Vince M.
Peoria, AZ
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Knowledgeable, responsive, reasonable.
Had to replace the transmission in my Ford Expedition. The turn around time was quick and price was reasonable. They present the facts as part of the diagnosis.

SF
Susan F.
Phoenix, AZ
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Joe the owner always explains in detail exactly what's wrong and the price for the repairs
Excellent service and finally a place where a woman go and not sold a bunch of repairs you don't need

MP
Mike P.
Mesa, AZ
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Excellent customer service
Josh was a top notch service guy and my car was fixed well.

KT
Kenyatta T.
Phoenix, AZ
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Excellent service, and amazing people you can trust!
Joe and his crew at GearHead are simply the best. They are talented, friendly, and honest, and I always know that my vehicle will be taken care for a fair price. :-)

SS
Sarah S.
Phoenix, AZ
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017 Category: Service
Sarah said her experience with this business was wonderful. They referred her to a second facility where she could get her tires done. They were exceptional and treated her like a family member. They had the best price quote and were very respectful.
This review was collected via phone interview by Customer Research Inc.

RH
Retha H.
Phoenix, AZ
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2017
Conversing Directly With Mechanic is Nice
It is always nice to talk directly to the people who will do the work, rather than a third person. So far, so good. Very happy to cross these fixes off my to-do list.

DB
Don B.
Phoenix, AZ
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
300M
Great honest people and do great work

MW
Meleah W.
Tualatin, OR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Meleah said they provided great service, and were very helpful.
This review was collected via phone interview by Customer Research Inc.

GM
Gus M.
Phoenix, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Gus said this business provided good pricing.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Phoenix, AZ
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
Good guys
Recommended by Tucker Tire and Schulte Automotive, these guys just approach the business the right way; with respect, integrity, nice manners, & follow-up.

DS
Dan S.
Phoenix, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Dan said this business does all the work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

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