Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

738 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 22 hours ago

Reviews


MJ
Michael J.
Arizona
Ford Mustang
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016 Category: Service
Michael said this business did nothing to help him and he never went back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016 Category: Service
Michael said he was very unhappy with the business. He was told they couldn't do an alignment due to worn parts and he bought parts for it. He got a second opinion and found out the ball joints were good. He put the new parts on his vehicle anyway.
This review was collected via phone interview by Customer Research Inc.
TCR2 T. from TCR II Suspension Alignment and Brake

Michael your ball joints were a safety issue and we advised you of that, you then brought the arm in to ask where it was bad however you cannot check ball joints without them being on the vehicle you nor you or us have enough weight or strength to do so. You also used auto zone parts on your car which will not last you more than 6 months you were also advised of that and why premium parts are so much more expensive. We did your alignment at no CHARGE because you are a Costco employee!! you or your mechanic also did not install the parts correctly which is why you have clunk now. We called you to show you the ball joints while we had it on our rack so you could see it for yourself and you did not come down when you came back you were extremely rude. Good luck Michael with your car and best of luck to you.


RT
REGINA T.
Tucson, AZ
Nissan Titan
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05/21/2018
Great service
When I go to TCR all the guys up front are courteous and respectful. The explain everything to me.

Anonymous avatar
Verified Customer
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Wheel alignment
The service was as expected- very professional and courteous, without the pressures of sales.

Anonymous avatar
Verified Customer
Tucson, AZ
Jeep Wrangler
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05/18/2018
Awesome Customer Service
I Called and let the shop know my car was getting towed and as soon as I arrived they were taking my info , very Profesional, quick and great customer service.

ZH
Zach H.
Tucson, AZ
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Zach said the staff were knowledgeable and provided awesome service.
This review was collected via phone interview by Customer Research Inc.

DW
DR. MARC W.
Tucson, AZ
Land Rover Range Rover
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
100% PROFESSIONAL
Where so I begin. John, Mike and staff have by far the most proficient, honest, fair and professional shop in Tucson. They have provided my family with great pricing, great service and friendly smiles since we arrived in Tucson. I trust ALL of our vehicles to TCR II exclusively. I highly recommend you give them a call if you value integrity pricing, service and kept promises. My Range Rover drives better today than ever, thanks TCR II.
Dr. Marc Washington Sr.

Anonymous avatar
Verified Customer
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Great service
Great experience been coming here since Berto started in 2017 had great experience everytime look

GM
George M.
Tucson, AZ
GMC Savana Cutaway
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
George said the business takes care of him. He takes both personal and business vehicles to this facility. The business has fair pricing and the staff is honest.
This review was collected via phone interview by Customer Research Inc.

DE
Debbie E.
Tucson, AZ
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Debbie said the staff took good care of her. They kept her informed, did good work and they back up their work.
This review was collected via phone interview by Customer Research Inc.

JH
JOSEPH H.
Tucson, AZ
Toyota Venza
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05/08/2018
Family Business for Years!
TCR is the BEST....I've worked with the REST in Tucson, Arizona............Trusted, kind, friendly and professional family business within the community of Tucson Arizona and "Beyond"!!

CW
Chad W.
Tucson, AZ
Ram 1500
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05/08/2018 Category: Service
Chad said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

FW
FRANKIE D. W.
Tucson, AZ
Chevrolet Chevy Express
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05/05/2018
The people that I deal with are very professional and very easy to under stand any problems that I may have with my van. They are friendly with every body. I am very pleased with this company.
This place is so professional all around. I have been to a few other shops in this town but have never been to a more understanding place and friendly place like this one.
I would highly recommend this business to any body this needs work done on there vehicles.

MM
Markos M.
Tucson, AZ
Toyota Sienna
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05/05/2018 Category: Service
Markos said the staff members were great people, very helpful, and they offered good prices.
This review was collected via phone interview by Customer Research Inc.

KH
Karen H.
Arizona
Ford Econoline Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Karen said the staff did excellent work.
This review was collected via phone interview by Customer Research Inc.

EM
Ella M.
Tucson, AZ
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Ella said the business is fair, friendly, and it gave her a discount because of her employment.
This review was collected via phone interview by Customer Research Inc.

LH
Lana H.
Arizona
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Lana said she enjoyed her services yesterday at the business, and she doesn't know yet how it will work out in the long run. She stated the staff was extremely professional, and it felt like she got good, fair treatment.
This review was collected via phone interview by Customer Research Inc.

GG
GREG G.
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Knowledgeable, efficient and helpful.
I took my Toyota Tundra to TCR II for an alignment. It was my first visit to the shop, which is very clean, and I left a happy customer. The mechanic who did the alignment took the time to get the specs for my truck and asked pertinent questions about my specific needs. Mike, the service writer, also provided me with some very helpful info, which I greatly appreciated. A very professional, attentive and caring group. I highly recommend them.

AM
ANDREW M.
Tucson, AZ
Lincoln Town Car
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05/04/2018
quality work
the staff takes care of the car and corrects any needed problems for safety and performance

VG
VICKY G.
Chevrolet Prizm
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05/01/2018
Excellent Service
Thank you for excellent service today. I had a coupon for a tire alignment and it was quick and efficient. Everyone was professional and my ride is smooth in my not so gorgeous yet reliable 2001 Chevy Prizm.

AH
AXEL H.
Lincoln Town Car
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04/30/2018
96 Lincoln
Your service today, Apr 30, was outstanding. I enjoyed Jesse's candor about the camber and caster! I need a LH tie rod. I look forward to returning and taking more cars to TCR!

Thank you,

Axel Holm
Nogales