ReScore Reviews™ (1)
Michael your ball joints were a safety issue and we advised you of that, you then brought the arm in to ask where it was bad however you cannot check ball joints without them being on the vehicle you nor you or us have enough weight or strength to do so. You also used auto zone parts on your car which will not last you more than 6 months you were also advised of that and why premium parts are so much more expensive. We did your alignment at no CHARGE because you are a Costco employee!! you or your mechanic also did not install the parts correctly which is why you have clunk now. We called you to show you the ball joints while we had it on our rack so you could see it for yourself and you did not come down when you came back you were extremely rude. Good luck Michael with your car and best of luck to you.
We are truley sorry you feel this way. Your car needs front end parts, and we can not and will not align a car with bad parts. The shop that "fixed" your pull did one of two things. they either changed air pressure or rotated tires. this is not gonna solve your problem. You will continue to wear tires. Again I'm sorry you feel we are dishonest, we just do things the rihgt way.