Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

791 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 2 days ago

Reviews


MJ
Michael J.
Arizona
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016 Category: Service
Michael said this business did nothing to help him and he never went back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016 Category: Service
Michael said he was very unhappy with the business. He was told they couldn't do an alignment due to worn parts and he bought parts for it. He got a second opinion and found out the ball joints were good. He put the new parts on his vehicle anyway.
This review was collected via phone interview by Customer Research Inc.
TCR2 T. from TCR II Suspension Alignment and Brake responded on 08/29/2016

Michael your ball joints were a safety issue and we advised you of that, you then brought the arm in to ask where it was bad however you cannot check ball joints without them being on the vehicle you nor you or us have enough weight or strength to do so. You also used auto zone parts on your car which will not last you more than 6 months you were also advised of that and why premium parts are so much more expensive. We did your alignment at no CHARGE because you are a Costco employee!! you or your mechanic also did not install the parts correctly which is why you have clunk now. We called you to show you the ball joints while we had it on our rack so you could see it for yourself and you did not come down when you came back you were extremely rude. Good luck Michael with your car and best of luck to you.


JZ
JAMES Z.
Ram 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Professional, reliable and clean
Took me right in at appt time, got started on alignment halfway through I added a dual steering stabilizer, no problem they installed in no time flat. Bldg and bathrooms are clean and so is their shop.

BB
BILL B.
Tucson, AZ
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Excellent service, guaranteed parts, reasonable prices. Family owned business with Integrity
I try to have all my vehicle service completed here. Recently I needed to purchase and install a part on the weekend. I was not able to get the part to fit properly and brought it in to be checked along with a regular service. Turns out I was given the wrong part (Right vs correct Left) to install at the parts store.
TCR II made the correction, boxed the incorrect part for return and completed the service in record time.

AV
Ana V.
Tucson, AZ
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Spoke with Ana's husband. He said he had good service.
This review was collected via phone interview by Customer Research Inc.

BN
BLISS N.
Tucson, AZ
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Trustworthy, Ethical, Professional, Honest
TCR II is the only place I would ever take my car for any and all needs. I have never found an auto shop who is more honest, trustworthy, professional and ethical. It is so refreshing to know that you will not get scammed or worry about what they recommend. If they recommend something to be done with your car, rest assured they will let you know if it is necessary now or 6 months from now. They are not in the business of trying to get you to do repairs you don't need. They are in the business of taking exceptional care of their customers and to make sure their cars are safe to drive on the road. I highly recommend TCR II to anyone who owns a vehicle. 🌟 🌟 🌟🌟🌟

DT
DERRICK T.
Toyota Tundra 4WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Friendly knowledgeable staff & a quick turnaround with quality work!
Great friendly knowledgeable staff that gets a quality job done in a timely manner. Truck looks & handles great! I would highly recommend TCR to anyone looking to improve their ride.

DB
Diana B.
Arizona
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Diana said the staff were friendly, polite, and courteous. They were fast and it was a pleasant visit.
This review was collected via phone interview by Customer Research Inc.

FO
Frank O.
Arizona
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Frank said the delivery time on his vehicle was a little late from this business. They did a great job.
This review was collected via phone interview by Customer Research Inc.

MM
MIKE M.
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Great service
Read a lot of reviews on suspension shops TRC had good positive reviews so I thought i'd give them a try, Glad I did Staff is very friendly and professional. I would return when my vehicle needs service or any upgrades.

DP
DAVID P.
Mercedes-Benz Sprinter Crew Vans
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Service and professionalism
Great experience. If you are thinking old school service and professionalism is gone, think again. The service technicians were great and the desk first rate. I would not hesitate to use them again and I am sure I will.

LW
Loren W.
Arizona
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Loren said Mike, one of the people at the counter, was excellent to work with. The vehicle was done when he said it was going to be done. The business got done what he needed to have done.
This review was collected via phone interview by Customer Research Inc.

AT
Anthony T.
Arizona
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Anthony said they had great customer service. They explained everything that they were doing and showed him everything that was wrong. They did excellent work.
This review was collected via phone interview by Customer Research Inc.

AC
ADAM C.
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Fixed my death wobble
Spoke to Mike describing my issue and he immediately knew I was suffering from death wobble on my Ram 3500. He had no issue installing my supplied track bar at what I felt was a very competitive rate. I will not hesitate to visit them again when I need suspension work. Thanks Mike!

Adam

PH
Paul H.
Arizona
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Paul said they were helpful. They said they would get him in and out and they did exactly that.
This review was collected via phone interview by Customer Research Inc.

KC
KIANA C.
Volkswagen Eos
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2018
This place sucks
I went to get a free alignment that never even happened and now my car pulls to one side even more. Never going here or referring anyone here again

KM
KIETH M.
Tucson, AZ
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
Oil Change
Only place in Tucson I trust to take make car to.

CM
Chris M.
Arizona
Volkswagen Jetta III
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Chris said he got an alignment from this business and when he got his vehicle back the steering wheel was not straight.
This review was collected via phone interview by Customer Research Inc.

SG
Sebastian G.
Oro Valley, AZ
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Sebastian said the business is always great and they are easy to deal with.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2018
Good quality, bad customer service
When I went to TCR, I had made an appointment for 1:30 for a stud repair on my Honda. When I arrived, I was happy that the people up front took care of checking me in immediately. However, despite my appointment at 1:30, they took in a walk-in oil change and didn't even take my car back to be worked on for another 45 minutes. What was the point of making the appointment then? That's absolutely ridiculous. They even had to call someone in to do in after 45 minutes of nothing. I am extremely disappointed. If I make an appointment, my car should be taken back within 15 minutes of arrival.

KM
KAASH M.
HUMMER H2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
H2 Repair
Jessie is an amazing mechanic. He has repaired my 03 H2 over the last 2-3 years, and has done an exceptional job! On my most recent visit, he replaced my rear airbags with Fab Tech springs and shocks. The best part TCR II saved me money. Mike the service manager is awesome he was able to locate the parts for my truck. Great service!!