Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

825 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 3 days ago

Reviews


WM
WADE M.
Tucson, AZ
Ford F-150
Verified
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10/13/2018
Honest and Reliable
They are the best at what they do. They make you feel like family.

TL
TOM L.
Lexus GS 300
Verified
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10/12/2018
Prompt and reasonable
The work was done slightly before my scheduled appointment and went like clock work..

Tom Larkin

EH
ED H.
Toyota Sienna
Verified
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10/12/2018
08 Sienna alignment
After repairing/replacing all the parts that they recommend. I brought it back in for an alignment that another shop was unable to do correct. After a little wait do to an extra work needed, it is driving great again with no vibrations at high speeds. I also notice that it help my acceleration. I plan on taking my other vehicles in.

MM
MANNY M.
Chevrolet Silverado 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Absolutely Satisfied
Top notch service, top notch products, clean organized facility and fantastic prices. My truck has never felt better, after the crew at TCRII, installed my Rough Country lift kit, witn Dirt Logic shocks and beefy Kryptonite hardcore steering and suspension components.
Thanks guys!.....Magoo

Verified Customer
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
A great place for for service
Very courteous and professional

RF
ROSA F.
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Great customer service
I appreciate the great honest service I receive at TCR, Mike is great on explaining work needed.

SS
SUZAN S.
Tucson, AZ
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Consistent great service of my car.
Take care of my car and budget. Great warranties. Staff always pleasant and helpful.

SL
STEVEN L.
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Assessment of needed work
The mechanic at TCR II had me look under the vehicle with him to show me what was wrong with the front end which made understanding the necessity of getting the work done very easy. The entire inspection and quote took less than an hour. Great price for the work being done.

DH
DEANNA H.
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Great service, reasonable prices
They were able to get me in right away. I had hit a large rock that flattened both passenger side tires and needed an alignment. They discovered that it had also shifted my subframe. They were able to get ne back on the road in no time for a very reasonable price. The employees were very knowledgeable and professional.

ND
NANCY D.
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Attention to detail
Jesse and Mike are great!!! They really listen to their customer, are patient and very knowledgeable! Mike is very organized and on top of the schedule. If he tells you they will do something or has you on the schedule, you can believe him! Jesse is excellent, thorough and very patient. They both are extremely kind!

RA
Rick A.
Arizona
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Rick said the service was good and timely.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Tucson, AZ
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
David said the business always treats him right.
This review was collected via phone interview by Customer Research Inc.

GD
Gloria D.
Tucson, AZ
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Gloria said they didn't try to push things on her that she can't afford and are very considerate. She said they did a wonderful job with her brakes.
This review was collected via phone interview by Customer Research Inc.

JD
JEFF D.
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Service
Ive had several thk gs wkth my 99 suburban done at tcr and have not been disapointed yet, suspension work, lift kits, and recently ac done, and kts cold as winter, i love it, thsnks guys , they always take care of my truck.

FL
FRANK L.
Vail, AZ
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Great customer service
Good people very friendly

JM
JAMES M.
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Excellent Service, expect nothing less.
Came in for a 500 mile warranty follow up check on my suspension and brakes. It took the about an hour, they did what they promised, didnt cost a cent.

IO
IAN O.
Tucson, AZ
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Always Great Service
I try to do all my servicing and repairs at TCR II and I have never been disappointed.

EM
ELLA M.
Tucson, AZ
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
I know I can trust them!
I can always count on TCR 2 to be fair in price and honest if something needs to be fixed! I always recommend them to friends. TCR 2 was recommended to be by the tire shop manager at Costco about a year and a half ago and I haven't gone anywhere else since!

MM
MIKE M.
Tucson, AZ
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
from the mechanics to the front-end guyslike tony and mike everyone seems dedicated
see above

MM
MIKE M.
Tucson, AZ
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Sharp guys
I was impressed with these guys when I was at their shop this morning. I took my 99 4Runner in there for front end alignment. they had the car up on the lift very shortly after I arrived and then after a 15 or 20 minute wait in the waiting area somebody called my name. I went up to the counter and Andrew explain to me that it couldn't do an alignment with any confidence because of some components in my front end that were too worn out. He asked if I would like to have the technician show me. I'm a mechanical person - I had done the ball joints and tie rod ends myself last year so I took him up on the offer. The technician, JJ, is clearly a very savvy guy and showed me exactly what had led him to conclude an alignment was not doable. He had me hold the front left tire while he rocked it.side-to-side. There was unmistakable slop in the system, and it ended with a sort of thunk. He showed me how the slop could be traced to the rack & pinion, as well as the A-arm bushings, neither of which I had changed out last year. His assessment was in exact agreement with that from another very well regarded shop further east on Speedway whom I'd had look at the truck about a month ago. I wanted a second opinion. To me this speaks well for both shops.

With that I went back to the counter and talked with Andrew. He walked me through the quote and it all made sense - no mysterious charges for parts or labor, no hand waving. Also, he showed me how it's typically billed as an 8-hour job but said he thought that was excessive and would do it for 6. When I asked if they use real Toyota parts, he said that they do when it makes sense, but for example in this case he didn't think it made sense to buy the rack and pinion from the dealer. They have another supplier - which he thinks may very well be the OEM supplier to Toyota - that offers a lifetime warranty. I couldn't leave the truck with them to have all that work done at the time but think I plan to make an appointment to go back The $35 inspection fee they charged seemed totally reasonable - after all, who else has a car lift and a guy who knows what he's doing to look at it? I never understand it when people squawk at paying for assessment like that. Naybe it's because I do enough of my own mechanical work and understand that it's not easy or trivial to do an inspection like that. In any case, Andrew explained that that $35 would be applied toward my bill if I indeed come back to have the work done.