Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

738 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 24 hours ago

Reviews


BH
Brinan H.
Tucson, AZ
Ford Taurus
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018 Category: Service
Brinan said the mechanics at the business did not do the repair correctly. She had to take her vehicle someplace else to do the repair. Mike is amazing, his customer service skills are excellent, but she will not go back again because of the service work.
This review was collected via phone interview by Customer Research Inc.

RN
ROBBIE N.
Tucson, AZ
Toyota 4Runner
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2018
Alignment was worse after leaving..!
Was told by fellow Costco employee that TCR does free alignments for Costco employees.. I said what the hell and I took my 2012 4runner down yesterday for alignment after installing 3inch lift.. The tech was done in about 20-25 min, at the moment I thought it was awesome and the tech must really know what he is doing (every alignment I've ever had has always taken at least an hour).. Well I was wrong, I noticed while driving home yesterday that it pulled a lot more after TCR had done the "alignment".. Just by looking at it I could tell the front wheels had to much camber as well as toe.. My normal alignment guy was able to squeeze me in this morning to have it rechecked and sure enough more then a half inch positive toe as well as way to much camber.. had it redone by my guy and the car now drives how it should and is now a lot closer to factory alignment specs.. Also any reputable alignment shop will give the customer paperwork on the specs from before and after alignment, at TCR i was given nothing..!?! I know I shouldn't be that upset bc after all it was free but for the future don't offer free services if your not gonna do them correctly and half ass it..!!
TCR2 T. from TCR II Suspension Alignment and Brake

Sorry sir we called and resolved this issue sorry again about the problems!


BR
BODEL R.
Dodge Challenger
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017
Not a good experience.
I feel I was overcharged and was not explained the cost prior to the service
TCR2 T. from TCR II Suspension Alignment and Brake

You paid $53.28 for a oil change tire rotoation and a front end inspection. We are very sorry you feel that way will have a check mailed out to you refunding whole amount. Thank you and have a Merry Christmas!


JS
JUAN S.
Tucson, AZ
Volkswagen CC
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017
worst customer service ever
I took my 2013 vw cc for am alignment, they only did the fron tires and never told me they didn't have the equipment to do the back tires, after exactly 1 year a came back and told them about the issue with the back tires, (the tires being severed damaged) they gave me the worst attitude and they talk to me like i didn't know anything about cars, i will NEVER take my car to this place again or recomend my friends and family again
TCR2 T. from TCR II Suspension Alignment and Brake

Juan we looked at your car 10/3/2016 you never Rotated your tires for 20 thousand miles which is what ruined the tires we explained this to you. We attempted to work on your car on 10/25/2017 and you lowered the car which also threw off the Alignment specs as well. However we could not confirm how far off you threw the alignment off because we could not get the car on the rack being that it was too low to the ground. We do in fact do 4 wheel alignments all day long however not rotating the tires will wear them out no matter what and lowering car will also throw off specs. Good luck to you sir


MM
MIKE M.
Tucson, AZ
GMC Yukon XL
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2017
Long wait
So I showed up at 930 am on a Monday for a basic alignment. I was referred here from discount tire because my tires were wearing in the insides... I was told to come back at 1030 when there would be an opening for service so I grabbed some food and returned at 1015. I told them I was there for a 1030 appt and they said no problem we'll get ya taken care of and took my keys. My truck did not move for another hour. At 1130 they test drove it and then put it on the rack. The tech said it was out of alignment 1/16 and he made a quick adjustment and was done with the service. Probably took a total of 10 minutes once it was on the rack. I paid for their service and went on about my day.
TCR2 T. from TCR II Suspension Alignment and Brake

I'm sorry sir if you felt you waited a long time. Alignment times are quoted 45mins to 1 hour. We were 10 mins behind. Agian I'm sory for the what


IR
INDY R.
Tucson, AZ
Toyota Sienna
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2017
Tried to rip me off. With lies. 45 min wait for estimate
Told me my. Crossbar broke my aliment wasn't done. And struts are just fine. I took my car elsewhere
TCR2 T. from TCR II Suspension Alignment and Brake

I'm sorry you feel that we tried to rip you off, our intensions were not to make you feel that way. First off it's your lower control arm bushings that are bad, I'm not sure what a crossbar is. Second we took you out and showed you that the bushings were bad, the left side bushing is worn and shows extreme movement. the right side is cracked. You commented that you just had them done "AT ANOTHER SHOP, BY ANOTHER MECHANIC."  We simply showed you what was wrong and encouraged you to return to said mechanic. Every customer is given an estimate if work is needed. As far as the wait time, I am sorry. Had your front end been OK to align, it would have been done in the wait time quoted "45mins-1hr." Again i apologize for any mis communication or understanding. I still believe you should return to your mechanic for warranty work. With those bushings being bad you will continue to have bad tire wear. Thank you and have a great day.


KW
Kamron W.
Arizona
Ford Pickup
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2017 Category: Service
Kamron said the service took a little while. He would not recommend them because even with a discount, the price was high.
This review was collected via phone interview by Customer Research Inc.

LH
LANNIE H.
Tucson, AZ
Ford
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2017
Disappointed
Angry and disappointed about unprofesional workmanship on brakes for my 1965 Ranchero. 548.00 later, truck still wobbles, brake pedal still too low, and brakes grind and creak when applied. I want at least half my money refunded so I can have truck repaired elsewhere.
Please refund 274.00.

CB
Cecil B.
Arizona
Chevrolet Impala
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/08/2017 Category: Service
Cecil said the business finished his vehicle, but no one called to let him know that his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

JT
JULIUS T.
Federal Way, WA
Ford F-250 Super Duty
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017
Great Service
The customer service and technical service were both great high recommend

TC
THERESE C.
Lexus RX 300
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/16/2016
Appointment time?
Had a 10:00 appointment to check the alignment of my car and waited at least 30 minutes before my car was checked.

TW
Tom W.
Tucson, AZ
Nissan Pickup
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2016 Category: Service
Tom said he was unsatisfied with this business because they only did half of the work he paid for. He had to fix his own vehicle. They also put in a part that resulted incompatible with his vehicle but did not pay him back for it.
This review was collected via phone interview by Customer Research Inc.
TCR2 T. from TCR II Suspension Alignment and Brake

Tom we repaired a air system that you had that was 15 years old we fixed it and it was working properly when you left. You went and played with it and then started having problems we refunded you on a switch that "you felt was defective". Good luck to you in the future but dealing with a air system that old and sealing it properly after 15 years its going to keep finding the weak spots and leaking.


JB
JOHN B.
Tucson, AZ
Ford Explorer Sport Trac
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/01/2016
Awful Service!
If I could rate it 0 stars, I would. I had an appointment for an oil change. An hour and forty minutes later they were done! No comments in the meantime, no concern for my time or schedule, just you should spend more money with us for these other services, and here is the bill. Terrible. One brief "sorry for the wait" as I left.
TCR2 T. from TCR II Suspension Alignment and Brake

Mr. Brady we want to apologize about the wait the oil drain plug on your truck was no good and the dealer took a bit long to deliver to us. The drain plug in your truck was stripped out and we did not want to reuse it. If there is anything we can do to keep you happy please let me know. Thank you Mr. Brady for your feedback we really apreciate it!!


RM
Richard M.
Arizona
Chevrolet Tahoe
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2016 Category: Service
Richard said he brought his vehicle into the business to get an alignment performed on his vehicle. When he received his vehicle he was not satisfied with the way the alignment was performed on his vehicle as his steering wheel is still crooked. He said he will not be returning to the business for service as his vehicle is brand new and the alignment should have been done correctly. Due to these reasons he would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Arizona
Ford Mustang
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016 Category: Service
Michael said this business did nothing to help him and he never went back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016 Category: Service
Michael said he was very unhappy with the business. He was told they couldn't do an alignment due to worn parts and he bought parts for it. He got a second opinion and found out the ball joints were good. He put the new parts on his vehicle anyway.
This review was collected via phone interview by Customer Research Inc.
TCR2 T. from TCR II Suspension Alignment and Brake

Michael your ball joints were a safety issue and we advised you of that, you then brought the arm in to ask where it was bad however you cannot check ball joints without them being on the vehicle you nor you or us have enough weight or strength to do so. You also used auto zone parts on your car which will not last you more than 6 months you were also advised of that and why premium parts are so much more expensive. We did your alignment at no CHARGE because you are a Costco employee!! you or your mechanic also did not install the parts correctly which is why you have clunk now. We called you to show you the ball joints while we had it on our rack so you could see it for yourself and you did not come down when you came back you were extremely rude. Good luck Michael with your car and best of luck to you.


TT
Thomas T.
Tucson, AZ
Chevrolet Pickup
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2016 Category: Service
Thomas said he does not think the vehicle was lowered right and he also thinks he was overcharged.
This review was collected via phone interview by Customer Research Inc.
TCR2 T. from TCR II Suspension Alignment and Brake

Thomas were sorry you feel that way however you are more than welcome to shop our prices. We had to bring down the front end of the vehicle to take the stress off your upper ball joint which was why you had to replace them.


KC
KAROLINE C.
Tucson, AZ
Ford Taurus
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2016
Good price, bad service
They have all the time in the world. The alignment on the car took longer than I am used to. Price was okay. For the van, they took 2 hours to then tell me that I need to have $2000 in repairs before they even consider an alignment. The estimates were horribly overpriced and incorrect. I have brand new rear struts, and they said that mine are old and had gone bad. The price for the front shocks is 3x of what I pay at my regular shop (unfortunately my regular shop does not perform alignments). This was the last time I was at TCR. It is just one more place in town trying to upsell services. I will also proceed and let Discount tire know about this.
TCR2 T. from TCR II Suspension Alignment and Brake

Karoline we are very sorry for the experience you had with us however we want to make sure you are happy we would be more than willing to refund your money for the wheel alignment if that will help. We are a very busy facility and want our customers to have the best experience possible. As for you van it had 290 thousand miles on it and needed the parts that were recommended to you in order to guarantee our work and not chew thru new tires. You had the work completed that we asked by your own mechanic and we were then able to proceed with the wheel alignment. Please contact us if there is anything we can do to help you out for the experience you had we would definitely like to see you happy. Thank you Karoline for your feedback


LM
Luis M.
Tucson, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2016
poor customer service
I took my vehicle to get my suspension fixed on a Fridayday I was told by Tony that it would be done that same day, so I get off work go drive more than 7 miles to the shop thinking my truck was ready because I was told by Tony it would be done but when I arrive Tony tells me if I can leave it until Monday because they need more time to work on it so I left it for Monday Tony told me it will be ready Monday morning well Monday morning I call around 11 o'clock am. to see if my truck is ready Tony tells me it would be ready within probably 30 minutes to an hour so around 3 o'clock pm.I get off work early to go get my truck because Tony had told me around 11 a.m. had told me that's my truck would be ready within 30 minutes to an hour well to my surprise I get to the shop and my truck is still not ready I wait for another 4 hours in the lobby for them to finish my truck and when there finally finish with the truck they take it out for a test drive and one of the brake lines breaks, so one of the other workers Andrew tells me that they have to order a new brake line so I wait again when the brake line is delivered Andrew tells me is not the right one but they were going to put a temporary one so I can drive home until they order the one that my truck needed which would be Tuesday morning Tony and Andrew just told me it's okay to drive like that just don't make any hard right turns or go fast on speed bumps because the break line could break again basically they let me drive my vehicle with a safety hazard, Tuesday after 4 p.m. when I get off work I drive for more than seven miles to go over to the shop to get the correct brake line installed that Andrew and Tony had promised me the day before to get installed in my truck so I'm almost getting to the shop I call Andrew to let him know I'm on my way and to my surprise again Andrew tells me they still don't have the part that they have to special-order it or custom make it but it will be ready Wednesday morning so my complaint is they charged me almost $1,600 dollars they made me waste my time waste my gas had me with out my truck for 4 days did fix my truck right the first timeand and I'm still waiting for that f****** brake line after I already paid them they have very poor customer service and unprofessional they even kept my lock socket for my rims and didn't even apologize for taking so long and not fixing the brake line right the first time, they have very poor customer service and unprofessional also overcharged me wouldn't recommend them to anyone.

SP
STEVE P.
Tucson, AZ
Chrysler LeBaron
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016
alignment
Very professional staff, prompt service. Great experience

MJ
Matthew J.
Tucson, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/28/2016
questionable
subpar alignment