Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

404 Reviews

94% Would Recommend
Latest Review about 1 month ago

Reviews


BH
Brandon H.
Chicago, IL
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Brandon said he had no problems with the service the business provided. They had good customer service, and were helpful. Their prices were a big high.
This review was collected via phone interview by Customer Research Inc.

DS
DAWOOD S.
Des Plaines, IL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great customer service
Great customer service
Good and quick job

CG
CINDY G.
Arlington Heights, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
This is an auto repair place you can trust!
We have been bringing our cars here for the last three years and have never been disappointed. Chris, the owner, goes out of his way to provide timely service at a reasonable cost -- and doesn't talk you into repairs you don't need. We've been to dealerships where they try to get you to do repairs on things you weren't even having problems with...and sometimes things go wrong when you bring the car home after it's been "repaired." This never happens at All About Automotive. We would never consider going anywhere else.

KC
KATHY C.
Arlington Heights, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
.
They’re always upfront with what is going on and how long it will take.
Along with the cost.

DH
Dandre H.
Indianapolis, IN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Dandre said they did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mount Prospect, IL
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Winter checkup
Took suv in for oil change and winter checkup.....friendly, knowledgeable, competent, efficient service....did a thorough review of the vehicle, made additional recommendations and finished within my timeframe window...great experience.

LD
Laura D.
Niles, IL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Laura said they did what they said they would. Also, they took care of what they needed.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Itasca, IL
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
David said that they were able to fix the problem. He said that they got it done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JT
Jerry T.
Arlington Heights, IL
Lexus RX 400h
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2018
Slow and Extremely Expensive
I am very unhappy with my experience at All About Automotive yesterday. My oil change took 90 minutes and was the most expensive oil change I've ever seen. I mentioned receiving the All About Automotive emails yet no discount or email was applied. Separate charges were assessed for the filter, oil, topping off fluids, labor, shop supplies, and then a tire rotation which very early (only 5,000 miles on those tires!!!!). $116 for an oil change and rotation. Obscene!

Next time I'll go to the dealer for a fraction of the cost plus many nice amenities (free car wash, nice waiting area, beverages, shoe shine, etc.). Or, I'll get a Groupon and go elsewhere for 70-80% less.

EJ
Eva J.
Chicago, IL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Eva said the employees answered her questions and provided wonderful service. Chris was very nice. They provided good work. Her vehicle would not start a few days after service. It's so cold, she stated she doesn't know if it's a battery problem, or something else.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Arlington Heights, IL
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Daniel said that the business was honest and they got the work done quickly. He said the owner and helpers are courteous and he appreciates how hard it is.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Arlington Heights, IL
Cadillac CTS Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Prompt service, thoughtful discussions on car condition and fair pricing.
Very friendly and considerate of your needs and car condition and explaining what needs to be done.

AP
Angelo P.
Palatine, IL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Angelo said that the place had good service
This review was collected via phone interview by Customer Research Inc.

DW
Dorothy W.
Des Plaines, IL
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
ABS Prob resolved for now by Adam
I arrived about about 8:30 am and Adam met me to discuss the problems of ABS and Brake light and sticking brakes when those lights were not displayed. It was very busy but the problems were resolved with advice to use the brakes by pumping and not hitting the brakes too hard on ice due to locking. We agreed with new tires and all the work I was safer than when I arrived and that I would have additional work done as soon as possible. Great job by the team!

JB
John / Jean B.
Mount Prospect, IL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
John
Honest assessment, direct communication and responsive service

FR
Frank R.
Arlington Heights, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Frank said he had to wait a while for the service. Everything was fast and done how he wanted. He is happy with the service provided.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Mount Prospect, IL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Best Service
Came in for an oil change and check. They found a small transmission hose leak which was recommended to be repaired, no sales pressure by staff, just an honest straight forward discussion.
Thanks for the honest service

MM
Mattew M.
Mount Prospect, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Mattew said this business is polite, professional, timely and did not try to sell him anything he did not want.
This review was collected via phone interview by Customer Research Inc.

DC
Dennis C.
Arlington Heights, IL
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Dennis said all the work was completed just right and the prices were good.
This review was collected via phone interview by Customer Research Inc.

DC
Danielle C.
Arlington Heights, IL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Danielle said the employees are awesome and amazing. They are super nice and always make sure she gets home safely.
This review was collected via phone interview by Customer Research Inc.

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