Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

477 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


LS
Liz S.
Rochester, NY
Toyota Highlander
Verified Customer
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02/14/2019
Fantastic Customer Service
The employees at Browncroft Garage were extremely friendly and courteous. They always look out for their customers and I never feel like they are pushing me to make decisions.

PF
Patty F.
Kia Rio
Verified Customer
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02/12/2019
Great service
Dan and Scott were very nice from the minute i called them. It was my first visit to Browncroft garage and i was very happy with my experience. They kept me informed through the whole process of my car being repaired. I will be a returning customer!!

DK
Daniel K.
Alfred, NY
Subaru Impreza Sedan
Verified Customer
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02/12/2019
Great garage!
I recently moved from Brooklyn, NY, where I have a garage I have absolutely LOVED for more than 20 years. The mechanics are as honest as the day is long and they always gave me options for repairs. They answered all my questions with clarity and patience. I didn't think I would ever have that again. Scott proved me wrong! He is even tempered, knowledgeable, absolutely fair, and a great mechanic to boot. I feel so much better and will keep coming back as long as he is here, hopefully for decades to come.

PJ
Paul J.
Rochester, NY
Toyota Venza
Verified Customer
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02/11/2019
Good first time experience
Took my vehicle for an oil change and wanted to have a complete check for my used vehicle which I purchased. The experience was good and the price paid was reasonable.

Verified Customer
Rochester, NY
Toyota Prius
Verified Customer
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02/05/2019
Friendly, helpful, clear explanations and thorough.
Friendly, helpful, clear explanations and thorough.

JO
Jeremy O.
Ford Focus
Verified Customer
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01/31/2019
Professional and Hardworking
This was my first time bringing my car to Browncroft and they did an exceptional job. Although my car continued to have issues after they worked on it the first time, they immediately offered to take it back into the shop and re-examine the issue. They went the extra mile to ensure that everything was in working order and even gave me a loaner vehicle at no additional cost. Fantastic customer service and would recommend to anyone.

BM
Betsy M.
Ford Escape
Verified Customer
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01/31/2019
Always a pleasure at Browncroft!
I never hesitate to call Scott and Dan for anything to do with my car. They also solved my remote starter quandary yesterday. I could not get it to consistently work. With the cold this week I am very grateful! Thanks guys for taking care of me! I highly recommend Browncroft Garage. Honest and they get the work done quickly!

RS
Rich S.
Penfield, NY
Toyota Camry
Verified Customer
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01/30/2019
Latest service on my 2002 Camry XLE
Very fast and reasonably priced service.

Verified Customer
Rochester, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Unexpected car trouble, fast reliable service!
I got up to leave for work and my car wouldn't start on Friday morning and Browncroft got my car in right away! They figured out what was wrong and were able to get me back on the road ASAP. I've been a customer for a while now and not only are they honest and efficient here, but they're always so friendly too- they treat you just like family!

Verified Customer
Rochester, NY
Chevrolet Equinox
Verified Customer
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01/28/2019
Great Service
Always friendly, always get the job done and correctly! They are honest and reliable!

JC
Jeanie C.
Kia Optima
Verified Customer
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01/27/2019
5 star
Highly recommended. Very happy with the service. Everyone professional, friendly. Needed a few repairs on this old car, all set runs great now.. (Called them last minute with a tire going flat during this last snow storm. Didn't expect to get in but They took care of it , you have no idea how much I appreciate that! ) Thank you for great service.

PP
Pat P.
Rochester, NY
GMC Terrain
Verified Customer
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01/24/2019
Always ready to serve
Took care of minor problem quickly
Scott P., Owner from Browncroft Garage, Inc responded on 01/24/2019

Thanks Pat!

Scott Posadny
Owner
(585) 288-5060
service@browncroftgarage.com

CC
Carol C.
Rochester, NY
Toyota RAV4
Verified Customer
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01/19/2019
Browncroft customer service
You can count on Browncroft for great reliable service always delivered in the most pleasant way.
Scott P., Owner from Browncroft Garage, Inc responded on 01/24/2019

Thanks Carol!

Scott Posadny
Owner
(585) 288-5060
service@browncroftgarage.com

Verified Customer
Jeep Grand Cherokee
Verified Customer
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01/17/2019
Great job
Diagnosed the problems and fixed with minimum necessary parts.

KL
Karen L.
Nissan Versa
Verified Customer
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01/10/2019
Car rattling noises
Speedy service to remove heat shields at very convenient location! Friendly staff too!

BB
Barbara B.
Webster, NY
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great place
They are very courteous and honest.

AB
Alan B.
Rochester, NY
Chevrolet Venture
Verified Customer
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01/09/2019
I can trust them
The work is done properly, they say what they are doing and at what cost and when. That car is never messy and the guys communicate.

CA
Chuck A.
Rochester, NY
Ford Ranger
Verified Customer
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01/04/2019
Great techs, Great owner, very good communication, on time completion of service.
I drive about 20+ miles for service at this garage. Why? because it's GREAT PLACE FOR SERVICE. I would drive 40 if need be. Straight up honest no BS Place to do business with. Scott runs a great shop.

Verified Customer
Rochester, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Finally, Mechanics you can trust!
Highly recommend the Browncroft team!

PP
Pat P.
Rochester, NY
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Running beautifully
Satisfied with repairs. Done efficiently and quickly. Everything was explained in
plain English.