Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

413 Reviews

100% Would Recommend
Latest Review 14 days ago

Reviews


CS
Christina S.
Rochester, NY
Jeep Grand Cherokee
Verified
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08/07/2018
Quick, convenient, great customer service
I had to get my inspection done because it was overdue and the Browncroft team was able to help me out on a sunday (great hours), very quick service and friendly crew.

Verified Customer
Rochester, NY
Volkswagen Golf
Verified
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08/01/2018
Excellent Service
Scott and his crew continue to provide a great repair service to this community. They know your car and provide the service that you really need, and discuss future needs.

PP
Pat P.
Rochester, NY
GMC Terrain
Verified
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08/01/2018
Job Well Done
Work was done quickly, properly, at a fair price, and everyone was very professional and friendly.

KS
Ken S.
Penfield, NY
Chevrolet Cobalt
Verified
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07/31/2018
Great Customer Service
They listen to what is needed and are very responsive to requests. Also, they show concern for an ongoing problem and work diligently to correct it.

KR
Kristin R.
Rochester, NY
Ford Explorer
Verified
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07/12/2018
Honest
Honest shop, never have had an issue.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
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07/04/2018
Customer Service
I have been going to this garage for a few years. I have yet to be disappointed.
I have an older car so I have a lot of questions. They are always honest with me
as to what I should have fixed first. I so appreciate that. Great place great people!

JW
Jen W.
Fairport, NY
Chevrolet Equinox
Verified
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06/30/2018
Always a good experience
Scott and Dan are always patient and fair. I've been a customer for over 20 years and would not go anywhere else. I can be a bit of a pain now and then but they never let me know it! Thanks guys, once again for the great service at a fair price. Get ready because the Honda is coming in soon! :)

Verified Customer
Rochester, NY
Toyota Highlander
Verified
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06/14/2018
Great Service
The service was great and quick.

LD
Linda D.
Rochester, NY
Toyota Matrix
Verified
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06/05/2018
HELPFUL, CURTEOUS
I came in without an appointment and they took me right away.

Verified Customer
Rochester, NY
Toyota Corolla
Verified
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06/05/2018
Best Garage in Rochester
Browncroft Garage is excellent- They're honest, fast, knowledgeable, and have only the best interest of their customers in mind. I've also never seen such great front end customer service at any other garage. This is a wonderful local business and I'm happy to support them!

VG
Victor G.
Rochester, NY
Volkswagen Golf
Verified
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05/24/2018
Very good reliable service
My car is an oldie but the people at Browncroft know exactly what I need to keep my reliable and economical diesel going.

EF
Elliot F.
Rochester, NY
Acura RDX
Verified
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05/23/2018
New tires installed, and alignment
Reliable, competent,honest service.

AL
Aaron L.
Rochester, NY
Mazda Mazda3
Verified
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03/24/2018
Great place
Superb service

MB
Mark B.
Pontiac Vibe
Verified
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03/23/2018
Reliable, honest work at reasonable cost
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.

JH
Jazzmen H.
Chevrolet Equinox
Verified
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03/16/2018
Inspection
Hooper Ties Manager refer me to you for inspection. I first like to say it was easy to communicate with you all via email and make my appointment. I love the online account you have too! My visit was nice and the staff was very friendly. It was a little wait but I was okay with. Pricing was great I do see myself coming back for more work. Thank you.

CS
Christine S.
Rochester, NY
Ford Fusion
Verified
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03/02/2018
Great work great people done when said.
This is a great place. They are honest sincere people. Work is done and finished when promised. Nothing unexpected added on.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
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02/16/2018
inspection
Always courteous and helpful When I go there I know I can trust them and that is so
important for me. I drive an older car and I always get nervous about unnecessary repairs
They are always 100% honest with me. Love this place....

LL
Lori L.
Rochester, NY
Scion xA
Verified
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02/16/2018
Great customer service, friendly and personable
We found Browncroft Garage to be friendly, knowledgeable and accommodating. They got the job done in a timely manner, making us aware of cost and labor involved every step of the way. We recently changed mechanics and weren't sure what to expect, we were pleasantly surprised with reasonable rates and excellent work.

JR
Jerry R.
Brockport, NY
Honda CR-V
Verified
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02/16/2018
Brakes needed repair
Scott and his team identified the problem my wife was having and had it fixed the same day even though we did not have an appointment. My wife reports that she is very satisfied with how her car is driving.

CK
Chris K.
Rochester, NY
Mazda CX-9
Verified
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02/04/2018
Great, honest, affordable service
Scott and the crew at Browncroft are the best. They provide great service. We had taken our Mazda to the dealership for an airbag recall and of course the dealership service department found repairs that had to made and would cost $1500. Took it to Browncroft and they saw no issue worth fixing. We dodged a bullet with Browncroft. Also the Sunday hours are much appreciated.