Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

406 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


Anonymous avatar
Verified Customer
Rochester, NY
Toyota Highlander
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06/14/2018
Great Service
The service was great and quick.

LD
Linda D.
Rochester, NY
Toyota Matrix
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06/05/2018
HELPFUL, CURTEOUS
I came in without an appointment and they took me right away.

Anonymous avatar
Verified Customer
Rochester, NY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Best Garage in Rochester
Browncroft Garage is excellent- They're honest, fast, knowledgeable, and have only the best interest of their customers in mind. I've also never seen such great front end customer service at any other garage. This is a wonderful local business and I'm happy to support them!

VG
Victor G.
Rochester, NY
Volkswagen Golf
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05/24/2018
Very good reliable service
My car is an oldie but the people at Browncroft know exactly what I need to keep my reliable and economical diesel going.

EF
Elliot F.
Rochester, NY
Acura RDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
New tires installed, and alignment
Reliable, competent,honest service.

AL
Aaron L.
Rochester, NY
Mazda Mazda3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018
Great place
Superb service

MB
Mark B.
Pontiac Vibe
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03/23/2018
Reliable, honest work at reasonable cost
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.

JH
Jazzmen H.
Chevrolet Equinox
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03/16/2018
Inspection
Hooper Ties Manager refer me to you for inspection. I first like to say it was easy to communicate with you all via email and make my appointment. I love the online account you have too! My visit was nice and the staff was very friendly. It was a little wait but I was okay with. Pricing was great I do see myself coming back for more work. Thank you.

CS
Christine S.
Rochester, NY
Ford Fusion
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03/02/2018
Great work great people done when said.
This is a great place. They are honest sincere people. Work is done and finished when promised. Nothing unexpected added on.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
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02/16/2018
inspection
Always courteous and helpful When I go there I know I can trust them and that is so
important for me. I drive an older car and I always get nervous about unnecessary repairs
They are always 100% honest with me. Love this place....

LL
Lori L.
Rochester, NY
Scion xA
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02/16/2018
Great customer service, friendly and personable
We found Browncroft Garage to be friendly, knowledgeable and accommodating. They got the job done in a timely manner, making us aware of cost and labor involved every step of the way. We recently changed mechanics and weren't sure what to expect, we were pleasantly surprised with reasonable rates and excellent work.

JR
Jerry R.
Brockport, NY
Honda CR-V
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02/16/2018
Brakes needed repair
Scott and his team identified the problem my wife was having and had it fixed the same day even though we did not have an appointment. My wife reports that she is very satisfied with how her car is driving.

CK
Chris K.
Rochester, NY
Mazda CX-9
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02/04/2018
Great, honest, affordable service
Scott and the crew at Browncroft are the best. They provide great service. We had taken our Mazda to the dealership for an airbag recall and of course the dealership service department found repairs that had to made and would cost $1500. Took it to Browncroft and they saw no issue worth fixing. We dodged a bullet with Browncroft. Also the Sunday hours are much appreciated.

SA
Shirley A.
Spencerport, NY
Ford Five Hundred
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01/31/2018
Great Service,Always Fair and Honest!!!
I always feel like my car is safe for me to drive after any service I have done. You receive an honest estimate of any work that's needed,no extra add -ons that aren't necessary.I recommend Browncroft garage to any woman who needs service on her car because you can truly trust what they tell you!

VH
vera h.
Rochester, NY
Chrysler Pacifica
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01/17/2018
Browncroft Garage
Attentiveness to the accuracy of vehicle diagnosis is great & professional. The staff is friendly and show professionalism.

KG
Kristy Mooney G.
Henrietta, NY
Subaru Legacy
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01/15/2018
Stellar employees
Even in sub-degree temps these guys are the hardest working techs in Rochester. My car is ready to go a few more thousand miles. Always efficient & reliable service - for routine mainentance (this visit) or big jobs (brake lines in the past).

WC
William C.
Rochester, NY
BMW X5
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01/06/2018
They always exceed my expectations.
Dan and Scott are so accommodating. They were able to get my vehicle in and out for the significant work it needed in a very short time. The cost was very reasonable for the work and parts needed.

BF
Bill F.
Rochester, NY
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2017
I was happy with the service; disappointed with the lack of included tire rotations
I expected that tire rotations would be included with the purchase of four tires and an alignment. I spent nearly $700 with tax and no rotations included. :(

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
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12/20/2017
Battery
My battery was on its way out. I knew it was going to die. I was in a slight panic.
I called them and asked if they could fit my car in and the answer was yes bring
it in...They gave me a new battery and showed me that the status of my old battery.
Again, Browncroft Garage came to my rescue. They are the best !!

EF
Elliot F.
Rochester, NY
Acura RDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017
Acura RDX: oil change, tire rotation, noise
Excellent service. Corrected noise problem. Only one minor issue; when changing oil, they should have checked the windshield washer fluid which was low.