Browncroft Garage, Inc


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400 Reviews

100% Would Recommend
Latest Review 16 days ago
Aaron L. on 03/24/2018
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"Great place"
Superb service
Vehicle: Mazda Mazda3
Service Date: 03/22/2018
Review Created: 03/24/2018 09:23 AM
Mark B. on 03/23/2018
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"Reliable, honest work at reasonable cost"
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.
Vehicle: Pontiac Vibe
Service Date: 03/21/2018
Review Created: 03/23/2018 11:25 AM
Jazzmen H. on 03/16/2018
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"Inspection"
Hooper Ties Manager refer me to you for inspection. I first like to say it was easy to communicate with you all via email and make my appointment. I love the online account you have too! My visit was nice and the staff was very friendly. It was a little wait but I was okay with. Pricing was great I do see myself coming back for more work. Thank you.
Vehicle: Chevrolet Equinox
Service Date: 03/14/2018
Review Created: 03/16/2018 06:02 AM
Christine S. on 03/02/2018
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"Great work great people done when said."
This is a great place. They are honest sincere people. Work is done and finished when promised. Nothing unexpected added on.
Vehicle: Ford Fusion
Service Date: 02/25/2018
Review Created: 03/02/2018 04:11 PM
Dottie K. on 02/16/2018
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"inspection"
Always courteous and helpful When I go there I know I can trust them and that is so
important for me. I drive an older car and I always get nervous about unnecessary repairs
They are always 100% honest with me. Love this place....
Vehicle: Chevrolet Cavalier
Service Date: 02/12/2018
Review Created: 02/16/2018 11:27 AM
Lori L. on 02/16/2018
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"Great customer service, friendly and personable"
We found Browncroft Garage to be friendly, knowledgeable and accommodating. They got the job done in a timely manner, making us aware of cost and labor involved every step of the way. We recently changed mechanics and weren't sure what to expect, we were pleasantly surprised with reasonable rates and excellent work.
Vehicle: Scion xA
Service Date: 02/14/2018
Review Created: 02/16/2018 06:01 AM
Jerry R. on 02/16/2018
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"Brakes needed repair"
Scott and his team identified the problem my wife was having and had it fixed the same day even though we did not have an appointment. My wife reports that she is very satisfied with how her car is driving.
Vehicle: Honda CR-V
Service Date: 02/14/2018
Review Created: 02/16/2018 02:06 AM
Chris K. on 02/04/2018
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"Great, honest, affordable service"
Scott and the crew at Browncroft are the best. They provide great service. We had taken our Mazda to the dealership for an airbag recall and of course the dealership service department found repairs that had to made and would cost $1500. Took it to Browncroft and they saw no issue worth fixing. We dodged a bullet with Browncroft. Also the Sunday hours are much appreciated.
Vehicle: Mazda CX-9
Service Date: 01/28/2018
Review Created: 02/04/2018 02:28 PM
Shirley A. on 01/31/2018
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"Great Service,Always Fair and Honest!!!"
I always feel like my car is safe for me to drive after any service I have done. You receive an honest estimate of any work that's needed,no extra add -ons that aren't necessary.I recommend Browncroft garage to any woman who needs service on her car because you can truly trust what they tell you!
Vehicle: Ford Five Hundred
Service Date: 01/28/2018
Review Created: 01/31/2018 12:28 PM
vera h. on 01/17/2018
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"Browncroft Garage "
Attentiveness to the accuracy of vehicle diagnosis is great & professional. The staff is friendly and show professionalism.
Vehicle: Chrysler Pacifica
Service Date: 01/12/2018
Review Created: 01/17/2018 03:44 AM
Kristy Mooney G. on 01/15/2018
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"Stellar employees "
Even in sub-degree temps these guys are the hardest working techs in Rochester. My car is ready to go a few more thousand miles. Always efficient & reliable service - for routine mainentance (this visit) or big jobs (brake lines in the past).
Vehicle: Subaru Legacy
Service Date: 01/14/2018
Review Created: 01/15/2018 08:04 PM
William C. on 01/06/2018
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"They always exceed my expectations."
Dan and Scott are so accommodating. They were able to get my vehicle in and out for the significant work it needed in a very short time. The cost was very reasonable for the work and parts needed.
Vehicle: BMW X5
Service Date: 01/04/2018
Review Created: 01/06/2018 03:16 AM
Bill F. on 12/31/2017
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"I was happy with the service; disappointed with the lack of included tire rotations"
I expected that tire rotations would be included with the purchase of four tires and an alignment. I spent nearly $700 with tax and no rotations included. :(
Vehicle: Toyota Prius
Service Date: 12/26/2017
Review Created: 12/31/2017 05:24 PM
Dottie K. on 12/20/2017
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"Battery"
My battery was on its way out. I knew it was going to die. I was in a slight panic.
I called them and asked if they could fit my car in and the answer was yes bring
it in...They gave me a new battery and showed me that the status of my old battery.
Again, Browncroft Garage came to my rescue. They are the best !!
Vehicle: Chevrolet Cavalier
Service Date: 12/18/2017
Review Created: 12/20/2017 04:15 AM
Elliot F. on 12/18/2017
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"Acura RDX: oil change, tire rotation, noise"
Excellent service. Corrected noise problem. Only one minor issue; when changing oil, they should have checked the windshield washer fluid which was low.
Vehicle: Acura RDX
Service Date: 12/08/2017
Review Created: 12/18/2017 06:44 AM
Reggie W. on 12/07/2017
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"Customer service and vehicle service"
There are two places i take my vehicles for service or repair, the dealership or Browncroft. I appreciate and respect the knowledge and patients the crew display each time i call. I have the confidence that they can fix the issue and if not, they are humble enough to send me to the dealership.
Vehicle: Lexus IS 250
Service Date: 12/05/2017
Review Created: 12/07/2017 02:23 AM
Barbara B. on 11/30/2017
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"NYS Inspection"
It took less than an hour. Friendly and professional staff.
Vehicle: Honda Civic Sdn
Service Date: 11/27/2017
Review Created: 11/30/2017 12:29 PM
Jerry P. on 11/29/2017
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"Fast and efficient"
Work was performed fast and very satisified
Vehicle: Toyota Tundra
Service Date: 11/27/2017
Review Created: 11/29/2017 06:04 AM
Tony P. on 11/21/2017
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"Browncroft Review"
Great service! Explained in detail all work performed.
Vehicle: Mitsubishi Lancer
Service Date: 11/19/2017
Review Created: 11/21/2017 07:12 AM
Fay W. on 11/15/2017
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"Excellent customer service."
Friendly, does not oversell, fair prices.
Vehicle: Nissan Altima
Service Date: 11/13/2017
Review Created: 11/15/2017 05:36 AM
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