Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

427 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


CC
Chris C.
Rochester, NY
Mazda Mazda3
Verified
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10/15/2018
Impressed
A neighborhood business. Friendly, fast service at affordable rates.

TW
Tracy W.
Jeep Wrangler
Verified
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10/11/2018
Scott was my life savor
I drive frequently back and forth between Rochester and Syracuse. Not trusting anyone in Syracuse, I called Scott! I was over due for an inspection and Scott squeezed me on a school holiday (I’m a teacher and was in Rochester! He was able to quickly quote me for the issues with my check engine light on and tell me what I will need in the near future! He was able to get Jeep parts for me the next day and got it fixed! I couldn’t be more satisfied with the service and now can confidently drive on the thruway without getting pulled over, at least for an inspection.

TS
Tony S.
Subaru Legacy Sedan
Verified
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10/11/2018
Caring and knowledgeable
Great customer service, very knowledgeable and great turn around.
Thank you Browncroft

JB
Joyce B.
Macedon, NY
Chevrolet Impala
Verified
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10/06/2018
The staff and their friendliness and excellent service.
I've been coming to Browncroft Garage for years and would not go any place else. The staff is friendly and efficient and the mechanics are stellar in their knowledge. I have an old Chevy Impala, 17 years old, and they have kept it running for me for quite some time. I hope to get another car in a year and I will continue to have it serviced by Browncroft garage. I will be living in Macedon, NY, but I will still make the drive to Rochester for their service. I recommend Browncroft Garage to everybody. They explain everything they do including pricing and give you email reminders on your next appointment date.

AM
Adam M.
Churchville, NY
Honda Insight
Verified
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10/05/2018
Simple oil change
Called in around 4 because i needed a last minute oil change. They had time, took about 45 minutes, and it cost $35. Friendly staff at the desk.

MA
Monica A.
Rochester, NY
Hyundai Elantra
Verified
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10/05/2018
Friendly great fast service
I have always used browncroft garage . The staff Is wonderful

CC
Carol C.
Rochester, NY
Toyota RAV4
Verified
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10/04/2018
Great service; great people
I have been coming here since the Stone Age. At first I was unhappy when Iearned that Erich was selling but Scott is great and has put together a grest tesm. They have eased me through a few "what does this stupid warning light want from me" crises. Always with great patience and a smile.

JM
Jim M.
Fairport, NY
Chevrolet Equinox
Verified
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10/03/2018
Very professional people
I wouldn't go anywhere else Scott Dann all of them there are great people I trust him 100% they're friendly and very trustworthy

DS
Deb S.
Rochester, NY
Toyota RAV4
Verified
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10/01/2018
5 stars
Great place! Scott and his team are thorough and friendly. The price is more than fair. I'll never go back to the dealership again!

Verified Customer
Penfield, NY
Chrysler Town & Country
Verified
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09/26/2018
Excellent service!
Based on previous reviews, I took a chance and brought my car to Browncroft Garage for a NYS State Inspection on my vehicle, knowing that the car needed breaks and likely needed other work as well. The guys at Browncroft were friendly, upfront, honest, fair and quick. I had my car back within a day with a new set of breaks, some other minor required work, along with my NYS inspection. I would recommend this service station to anyone!

VG
Victor G.
Rochester, NY
Volkswagen Golf
Verified
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09/22/2018
Like always
Great service,when we wanted it and great results.

Verified Customer
Webster, NY
Acura TLX
Verified
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09/22/2018
Honest, Professional and Knowledgeable
Scott and his staff are honest, knowledgeable and professional. They treat you and your car with respect. We have used their services for many years, and have never had a problem. I prefer to go there instead of a dealer. I would highly recommend without hesitation.

AH
Angela H.
Rochester, NY
Mitsubishi Eclipse
Verified
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09/16/2018
boys really take care of you
they are always available for one of my crises

BM
Betsy M.
Ford Escape
Verified
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08/24/2018
Experienced and always friendly!
I've always had good luck and a good experience with Browncroft. They know what they're doing and they are really specific in describing what your vehicle really needs. Scott and the guys are dependable and will go out of their way to help you. Really excellent customer service! I'll always return!

CS
Christina S.
Rochester, NY
Jeep Grand Cherokee
Verified
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08/07/2018
Quick, convenient, great customer service
I had to get my inspection done because it was overdue and the Browncroft team was able to help me out on a sunday (great hours), very quick service and friendly crew.

Verified Customer
Rochester, NY
Volkswagen Golf
Verified
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08/01/2018
Excellent Service
Scott and his crew continue to provide a great repair service to this community. They know your car and provide the service that you really need, and discuss future needs.

PP
Pat P.
Rochester, NY
GMC Terrain
Verified
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08/01/2018
Job Well Done
Work was done quickly, properly, at a fair price, and everyone was very professional and friendly.

KS
Ken S.
Penfield, NY
Chevrolet Cobalt
Verified
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07/31/2018
Great Customer Service
They listen to what is needed and are very responsive to requests. Also, they show concern for an ongoing problem and work diligently to correct it.

KR
Kristin R.
Rochester, NY
Ford Explorer
Verified
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07/12/2018
Honest
Honest shop, never have had an issue.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
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07/04/2018
Customer Service
I have been going to this garage for a few years. I have yet to be disappointed.
I have an older car so I have a lot of questions. They are always honest with me
as to what I should have fixed first. I so appreciate that. Great place great people!