Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

413 Reviews

100% Would Recommend
Latest Review 14 days ago

Reviews


PV
Peter V.
Walworth, NY
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2017
price
$60 for oil change and tire rotation - too expensive. Would not recommend for the service I had done.
Scott P., Owner from Browncroft Garage, Inc responded on 12/04/2017

Peter sorry for your bad experiance if theres anything I can do give me a call at the shop anytime. The price of our oil change has not gone up since since I took over from Eric in 2015. We're not as cheap as Monro Muffler but we've also never left your wheels loose... We use a good quality oil and filter because it is the lifeblood of your engine. If I can do something for you please let me know as you guys have been long time customers.

Thanks,

Scott


DD
David D.
Rochester, NY
Scion xB
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016
Previous visits were great. This last one was not.
Paid top dollar to have a battery replaced and something put back into place. 2 hrs and $200.

JR
Jerry R.
Brockport, NY
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2017
Bird poop
My wife was upset when hat her car was covered in bird poop when she picked it up. She told Dan about it but he didn't do anything about it. My feeling is he should have offered to pay for a car wash.

JM
John M.
Rochester, NY
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
John said he had an appointment with this business and he didn't get his vehicle back for 5 hours.
This review was collected via phone interview by Customer Research Inc.

RD
Rahn D.
Rochester, NY
Toyota Yaris
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2015 Category: Service
Rahn said they were too expensive.
This review was collected via phone interview by Customer Research Inc.

AL
Aaron L.
Rochester, NY
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018
Great place
Superb service

BM
Bill M.
Rush, NY
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018
prompt service
surprised no one test drove after replacing tie rod end
Scott P., Owner from Browncroft Garage, Inc responded on 01/18/2018

Hi Bill-

I can assure you the vehicle was test driven after the the suspension and alignment work. Its still shaking due to the tires if you have any issues please give me a call t the shop and we would be happy to assist - 585-288-5060.


BF
Bill F.
Rochester, NY
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2017
I was happy with the service; disappointed with the lack of included tire rotations
I expected that tire rotations would be included with the purchase of four tires and an alignment. I spent nearly $700 with tax and no rotations included. :(

JP
Jerry P.
Rochester, NY
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2017
Fast and efficient
Work was performed fast and very satisified

CW
Courtney W.
Rochester, NY
GMC Yukon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017
"Repairs"
So. Your gonna good and bad.
The Good. Great Service!
The Bad... I'm Strapped for Cash or I'd get it Done ASAP.

AT LEAST THEY DIDN'T RIP ME OFF...
AND TOLD ME THE STRAIGTH TRUTH.

I'd Go Back. I'm not Happy that I have to Maintain the Machine... But When it Runs. I'm CRUZIN...😁

JC
Justin C.
Rochester, NY
RAM 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2017
My 1st Visit
I thought the customer service and communication was exceptional. The employees seemed very personable and the atmosphere in the shop was welcoming. I brought my vehicle in for minor items (oil change and tire patch), but the work they did seemed to be well done. I do believe they were a overpriced for patching a tire, but the pricing on the oil change was normal. I would return again in the future.

PP
Pat P.
Rochester, NY
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Pat said the service from this business was great but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Rush, NY
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017
friendly and prompt.
great service, price was a bit high
Scott P., Owner from Browncroft Garage, Inc responded on 04/08/2017

Bill-

Thank you for the review. Volvo is not always a cheap brand to maintain. When it comes time to fix the HVAC issue we can look at the possibility of used parts to keep the price down!

Thanks,

Scott


KK
Ken K.
Rochester, NY
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017
parts $
When I received quote, I asked if a aftermarket would be cheaper. Answer was it was more expensive. When I got home the first place I try (Auto Zone) part was $100.00 cheaper! When you are on social security you have to watch $ I do not think this is the case here.

KP
Kevin P.
Rochester, NY
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2017 Category: Service
Kevin said they provided good service.
This review was collected via phone interview by Customer Research Inc.

WT
Wally T.
New York
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017 Category: Service
Wally said it was his first time there, he had some problems and had to return.
This review was collected via phone interview by Customer Research Inc.

VH
vera h.
Rochester, NY
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2017
Customer service by staff is professional.
The mechanics give legit diagnostics and repairs are reasonably priced.

MK
Mike K.
Rochester, NY
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016 Category: Service
Mike said the business' employees are friendly. They gave him the information he needed and they answered his questions quickly.
This review was collected via phone interview by Customer Research Inc.

GD
Greg D.
Rochester, NY
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2016
Robin and greg delorm
Great service, accommodating, friendly.

VH
vera h.
Rochester, NY
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2016
Efficiency at it's Best.
They are very efficient in their customer service and their automotive care.