Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

409 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


KR
Kristin R.
Rochester, NY
Ford Explorer
Verified
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07/12/2018
Honest
Honest shop, never have had an issue.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
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07/04/2018
Customer Service
I have been going to this garage for a few years. I have yet to be disappointed.
I have an older car so I have a lot of questions. They are always honest with me
as to what I should have fixed first. I so appreciate that. Great place great people!

JW
Jen W.
Fairport, NY
Chevrolet Equinox
Verified
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06/30/2018
Always a good experience
Scott and Dan are always patient and fair. I've been a customer for over 20 years and would not go anywhere else. I can be a bit of a pain now and then but they never let me know it! Thanks guys, once again for the great service at a fair price. Get ready because the Honda is coming in soon! :)

Verified Customer
Rochester, NY
Toyota Highlander
Verified
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06/14/2018
Great Service
The service was great and quick.

LD
Linda D.
Rochester, NY
Toyota Matrix
Verified
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06/05/2018
HELPFUL, CURTEOUS
I came in without an appointment and they took me right away.

Verified Customer
Rochester, NY
Toyota Corolla
Verified
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06/05/2018
Best Garage in Rochester
Browncroft Garage is excellent- They're honest, fast, knowledgeable, and have only the best interest of their customers in mind. I've also never seen such great front end customer service at any other garage. This is a wonderful local business and I'm happy to support them!

HB
Harold B.
Honda Odyssey
Verified
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05/24/2018
Very Satisfied with The Browncroft Garage!
It is with much enthusiasm that I am writing to recommend the services of the Browncroft Garage. I have been using Browncroft Garage to service/repair my vehicles for the past two years and have always been completely satisfied with their performance. They do an excellent job, are always willing to work with me on repairs, and offer the most competitive rates in town. Give them a try, I highly recommend this Garage.
Scott P., Owner from Browncroft Garage, Inc responded on 05/25/2018

Thanks Harold always happy to help!


VG
Victor G.
Rochester, NY
Volkswagen Golf
Verified
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05/24/2018
Very good reliable service
My car is an oldie but the people at Browncroft know exactly what I need to keep my reliable and economical diesel going.

EF
Elliot F.
Rochester, NY
Acura RDX
Verified
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05/23/2018
New tires installed, and alignment
Reliable, competent,honest service.

MD
Maureen D.
Rochester, NY
Jeep Grand Cherokee
Verified
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04/05/2018
Honest, fast and thorough
As always, these guys are honest, fast and thorough. I went in this time for an inspection. While many places will try to find something else wrong with your car just to capitalize on the situation, that didn’t happen. As a matter of fact, they threw a new battery in my key fob free of charge! I just can’t imagine going anywhere else.
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thanks for the review always happy to help!


HB
Howard B.
Rochester, NY
Cadillac CTS Coupe
Verified
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04/04/2018
Always outstanding work
If you haven't been to The Garage lately, you've missed some impressive improvements. Completely renovated waiting area with comfortable chairs and a TV!
Plus, a new paint job makes the place warm and inviting. Dan at the front desk is always a wealth of knowledge. My inspection took less than 20 minutes. It's always a pleasure to recommend Browncroft Garage!
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Sorry I missed you! We have a great team and im glad they got you in and out. 

Thanks,

Scott


CW
Courtney W.
Rochester, NY
Subaru Forester (Natl)
Verified
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03/28/2018
Car Repairs
Great work.
I have an Older Car.
Do the Service as much as you can...
Keep your Vehicle Safe.
Their Parts and Service is backed up by AAA...... Approved Garage

Can't Afford a New one... So They Repair My Old One as required.... Thanks
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Always happy to help. Thank you for the referal!


MB
Mark B.
Pontiac Vibe
Verified
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03/23/2018
Reliable, honest work at reasonable cost
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.

MH
Matthew H.
Rochester, NY
Kia Soul
Verified
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03/21/2018
Awesome!
Great service and great customer care!
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thank you anything you need my friend!


JH
Jazzmen H.
Chevrolet Equinox
Verified
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03/16/2018
Inspection
Hooper Ties Manager refer me to you for inspection. I first like to say it was easy to communicate with you all via email and make my appointment. I love the online account you have too! My visit was nice and the staff was very friendly. It was a little wait but I was okay with. Pricing was great I do see myself coming back for more work. Thank you.

CS
Christine S.
Rochester, NY
Ford Fusion
Verified
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03/02/2018
Great work great people done when said.
This is a great place. They are honest sincere people. Work is done and finished when promised. Nothing unexpected added on.

RS
Rich S.
Penfield, NY
Toyota Camry
Verified
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02/21/2018
Latest service on my 2002 Camry XLE
Scott and Dan do a great job. Excellent service at a great value
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thanks Rich. Always happy to help and thank you for the review!


DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
inspection
Always courteous and helpful When I go there I know I can trust them and that is so
important for me. I drive an older car and I always get nervous about unnecessary repairs
They are always 100% honest with me. Love this place....

LL
Lori L.
Rochester, NY
Scion xA
Verified
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02/16/2018
Great customer service, friendly and personable
We found Browncroft Garage to be friendly, knowledgeable and accommodating. They got the job done in a timely manner, making us aware of cost and labor involved every step of the way. We recently changed mechanics and weren't sure what to expect, we were pleasantly surprised with reasonable rates and excellent work.

JR
Jerry R.
Brockport, NY
Honda CR-V
Verified
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02/16/2018
Brakes needed repair
Scott and his team identified the problem my wife was having and had it fixed the same day even though we did not have an appointment. My wife reports that she is very satisfied with how her car is driving.