Browncroft Garage, Inc


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

400 Reviews

100% Would Recommend
Latest Review 13 days ago
Peter V. on 11/18/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"price"
$60 for oil change and tire rotation - too expensive. Would not recommend for the service I had done.
Vehicle: Honda CR-V
Service Date: 11/16/2017
Review Created: 11/18/2017 07:58 AM
Scott P., Owner at Browncroft Garage, Inc responded on 12/04/2017

Peter sorry for your bad experiance if theres anything I can do give me a call at the shop anytime. The price of our oil change has not gone up since since I took over from Eric in 2015. We're not as cheap as Monro Muffler but we've also never left your wheels loose... We use a good quality oil and filter because it is the lifeblood of your engine. If I can do something for you please let me know as you guys have been long time customers.

Thanks,

Scott

David D. on 09/16/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Previous visits were great. This last one was not."
Paid top dollar to have a battery replaced and something put back into place. 2 hrs and $200.
Vehicle: Scion xB
Service Date: 09/09/2016
Review Created: 09/16/2016 12:02 PM
Maureen D. on 04/05/2018
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"Honest, fast and thorough"
As always, these guys are honest, fast and thorough. I went in this time for an inspection. While many places will try to find something else wrong with your car just to capitalize on the situation, that didn’t happen. As a matter of fact, they threw a new battery in my key fob free of charge! I just can’t imagine going anywhere else.
Vehicle: Jeep Grand Cherokee
Service Date: 04/04/2018
Review Created: 04/05/2018 07:52 PM
Scott P., Owner at Browncroft Garage, Inc responded on 04/05/2018

Thanks for the review always happy to help!

Howard B. on 04/04/2018
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"Always outstanding work"
If you haven't been to The Garage lately, you've missed some impressive improvements. Completely renovated waiting area with comfortable chairs and a TV!
Plus, a new paint job makes the place warm and inviting. Dan at the front desk is always a wealth of knowledge. My inspection took less than 20 minutes. It's always a pleasure to recommend Browncroft Garage!
Vehicle: Cadillac CTS Coupe
Service Date: 04/02/2018
Review Created: 04/04/2018 07:30 AM
Scott P., Owner at Browncroft Garage, Inc responded on 04/05/2018

Sorry I missed you! We have a great team and im glad they got you in and out. 

Thanks,

Scott

Courtney W. on 03/28/2018
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"Car Repairs"
Great work.
I have an Older Car.
Do the Service as much as you can...
Keep your Vehicle Safe.
Their Parts and Service is backed up by AAA...... Approved Garage

Can't Afford a New one... So They Repair My Old One as required.... Thanks
Vehicle: Subaru Forester (Natl)
Service Date: 03/20/2018
Review Created: 03/28/2018 12:16 PM
Scott P., Owner at Browncroft Garage, Inc responded on 04/05/2018

Always happy to help. Thank you for the referal!

Aaron L. on 03/24/2018
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"Great place"
Superb service
Vehicle: Mazda Mazda3
Service Date: 03/22/2018
Review Created: 03/24/2018 09:23 AM
Mark B. on 03/23/2018
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"Reliable, honest work at reasonable cost"
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.
Vehicle: Pontiac Vibe
Service Date: 03/21/2018
Review Created: 03/23/2018 11:25 AM
Matthew H. on 03/21/2018
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"Awesome!"
Great service and great customer care!
Vehicle: Kia Soul
Service Date: 03/20/2018
Review Created: 03/21/2018 08:06 PM
Scott P., Owner at Browncroft Garage, Inc responded on 04/05/2018

Thank you anything you need my friend!

Jazzmen H. on 03/16/2018
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"Inspection"
Hooper Ties Manager refer me to you for inspection. I first like to say it was easy to communicate with you all via email and make my appointment. I love the online account you have too! My visit was nice and the staff was very friendly. It was a little wait but I was okay with. Pricing was great I do see myself coming back for more work. Thank you.
Vehicle: Chevrolet Equinox
Service Date: 03/14/2018
Review Created: 03/16/2018 06:02 AM
Christine S. on 03/02/2018
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"Great work great people done when said."
This is a great place. They are honest sincere people. Work is done and finished when promised. Nothing unexpected added on.
Vehicle: Ford Fusion
Service Date: 02/25/2018
Review Created: 03/02/2018 04:11 PM
Rich S. on 02/21/2018
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"Latest service on my 2002 Camry XLE"
Scott and Dan do a great job. Excellent service at a great value
Vehicle: Toyota Camry
Service Date: 02/19/2018
Review Created: 02/21/2018 06:39 AM
Scott P., Owner at Browncroft Garage, Inc responded on 04/05/2018

Thanks Rich. Always happy to help and thank you for the review!

Dottie K. on 02/16/2018
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"inspection"
Always courteous and helpful When I go there I know I can trust them and that is so
important for me. I drive an older car and I always get nervous about unnecessary repairs
They are always 100% honest with me. Love this place....
Vehicle: Chevrolet Cavalier
Service Date: 02/12/2018
Review Created: 02/16/2018 11:27 AM
Lori L. on 02/16/2018
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"Great customer service, friendly and personable"
We found Browncroft Garage to be friendly, knowledgeable and accommodating. They got the job done in a timely manner, making us aware of cost and labor involved every step of the way. We recently changed mechanics and weren't sure what to expect, we were pleasantly surprised with reasonable rates and excellent work.
Vehicle: Scion xA
Service Date: 02/14/2018
Review Created: 02/16/2018 06:01 AM
Jerry R. on 02/16/2018
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"Brakes needed repair"
Scott and his team identified the problem my wife was having and had it fixed the same day even though we did not have an appointment. My wife reports that she is very satisfied with how her car is driving.
Vehicle: Honda CR-V
Service Date: 02/14/2018
Review Created: 02/16/2018 02:06 AM
Chris K. on 02/04/2018
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"Great, honest, affordable service"
Scott and the crew at Browncroft are the best. They provide great service. We had taken our Mazda to the dealership for an airbag recall and of course the dealership service department found repairs that had to made and would cost $1500. Took it to Browncroft and they saw no issue worth fixing. We dodged a bullet with Browncroft. Also the Sunday hours are much appreciated.
Vehicle: Mazda CX-9
Service Date: 01/28/2018
Review Created: 02/04/2018 02:28 PM
Shirley A. on 01/31/2018
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"Great Service,Always Fair and Honest!!!"
I always feel like my car is safe for me to drive after any service I have done. You receive an honest estimate of any work that's needed,no extra add -ons that aren't necessary.I recommend Browncroft garage to any woman who needs service on her car because you can truly trust what they tell you!
Vehicle: Ford Five Hundred
Service Date: 01/28/2018
Review Created: 01/31/2018 12:28 PM
Bill M. on 01/18/2018
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"prompt service"
surprised no one test drove after replacing tie rod end
Vehicle: Volvo V70
Service Date: 01/16/2018
Review Created: 01/18/2018 07:14 AM
Scott P., Owner at Browncroft Garage, Inc responded on 01/18/2018

Hi Bill-

I can assure you the vehicle was test driven after the the suspension and alignment work. Its still shaking due to the tires if you have any issues please give me a call t the shop and we would be happy to assist - 585-288-5060.

vera h. on 01/17/2018
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"Browncroft Garage "
Attentiveness to the accuracy of vehicle diagnosis is great & professional. The staff is friendly and show professionalism.
Vehicle: Chrysler Pacifica
Service Date: 01/12/2018
Review Created: 01/17/2018 03:44 AM
Kristy Mooney G. on 01/15/2018
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"Stellar employees "
Even in sub-degree temps these guys are the hardest working techs in Rochester. My car is ready to go a few more thousand miles. Always efficient & reliable service - for routine mainentance (this visit) or big jobs (brake lines in the past).
Vehicle: Subaru Legacy
Service Date: 01/14/2018
Review Created: 01/15/2018 08:04 PM
Ellen E. on 01/13/2018
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"Incredible customer service"
I was a first time customer and have never felt better about having my car serviced. As a young woman who doesn't know much about cars, I often feel stupid walking into a repair shop, but at Browncroft, I was treated like an old friend. I will definitely be back and cannot recommend this business enough.
Vehicle: Chevrolet Cruze
Service Date: 01/07/2018
Review Created: 01/13/2018 07:40 AM
Scott P., Owner at Browncroft Garage, Inc responded on 01/17/2018

This is what we strive for!!! If you have been a customer for twenty years or the first time coming in we will do anything we can to accomidate your needs.

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