Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

464 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


PV
Peter V.
Walworth, NY
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2017
price
$60 for oil change and tire rotation - too expensive. Would not recommend for the service I had done.
Scott P., Owner from Browncroft Garage, Inc responded on 12/04/2017

Peter sorry for your bad experiance if theres anything I can do give me a call at the shop anytime. The price of our oil change has not gone up since since I took over from Eric in 2015. We're not as cheap as Monro Muffler but we've also never left your wheels loose... We use a good quality oil and filter because it is the lifeblood of your engine. If I can do something for you please let me know as you guys have been long time customers.

Thanks,

Scott


DD
David D.
Rochester, NY
Scion xB
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016
Previous visits were great. This last one was not.
Paid top dollar to have a battery replaced and something put back into place. 2 hrs and $200.

Verified Customer
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Great job
Diagnosed the problems and fixed with minimum necessary parts.

KL
Karen L.
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Car rattling noises
Speedy service to remove heat shields at very convenient location! Friendly staff too!

BB
Barbara B.
Webster, NY
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great place
They are very courteous and honest.

AB
Alan B.
Rochester, NY
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
I can trust them
The work is done properly, they say what they are doing and at what cost and when. That car is never messy and the guys communicate.

CA
Chuck A.
Rochester, NY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Great techs, Great owner, very good communication, on time completion of service.
I drive about 20+ miles for service at this garage. Why? because it's GREAT PLACE FOR SERVICE. I would drive 40 if need be. Straight up honest no BS Place to do business with. Scott runs a great shop.

Verified Customer
Rochester, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Finally, Mechanics you can trust!
Highly recommend the Browncroft team!

PP
Pat P.
Rochester, NY
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Running beautifully
Satisfied with repairs. Done efficiently and quickly. Everything was explained in
plain English.

HB
Harold B.
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Great Service, Great People!
I needed help with an issue and just stopped in and there were there with quick, friendly, helpful advice! Browncroft Garage is a great asset to our neighborhood. I would highly recommend this place for you car care and needs.

KD
Kyle D.
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Excellent Customer Service
Highly recommended! Brought my car in for the first time here for an inspection. Very good communication from Scott, letting me know what they recommended be fixed and letting me know when my car was done. I also had a coupon that didn't fully qualify for my service, but Scott still gave me a small discount. Definitely going back!
Scott P., Owner from Browncroft Garage, Inc responded on 12/18/2018

Thanks Kyle glad we copuld help. Happy Holidays!


SD
Sean D.
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Awesome, honest service.
Highly recommended. They explained everything thoroughly and didn’t pressure me to do anything that wasn’t completely necessary. Awesome place and fair prices!
Scott P., Owner from Browncroft Garage, Inc responded on 12/14/2018

Thanks for the review always happy to help!


JJ
Jan J.
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
2008 Mazda 6
Front Wheel bearing replaced. Great attitude. Quick service. Reasonable price.
Scott P., Owner from Browncroft Garage, Inc responded on 12/13/2018

Thanks and goodluck with the sale!


Verified Customer
Lexus ES 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Nice and professional place
Yes, nice professional place... but why so overpriced? Should have repair plan options, more flexible, like asking a car owner to buy parts online or at a junk yard (I wouldn't mind) instead of charging 1/2 of a car price for something simple...
Scott P., Owner from Browncroft Garage, Inc responded on 12/13/2018

Thank you for the review. Catalytic converters in NY have special rules that only allow certain parts to be installed. Buying a salvage or used catalytic converter in this state is not legal either. OEM Lexus is always the best way to go however we did price an aftermarket option that could be special ordered in. Please feel free to reach out to me at the shop if you have any questions.

Thanks,

Scott


IM
Ian M.
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Trustworthy and On schedule
Dan and the rest of the team were so helpful with taking care of me and my car that I brought my van in for them to service as well.

They are now my ‘guy’ that I’m using and referring to those in need.
Scott P., Owner from Browncroft Garage, Inc responded on 12/14/2018

Thanks Ian! Always happy to help.


LP
Laura P.
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Quick, courteous, and complete!
My first time @Browncroft. Was able to schedule a service date easily. All work done on my car was brought to my attention prior to doing the work, and I had the opportunity to choose if/what i wanted done. All work was completed quickly and for a fair price. I will definitely return!
Scott P., Owner from Browncroft Garage, Inc responded on 12/18/2018

Hi Laura,

Thanks for giveing us a try and I'm glad you're happy with the service. If anything comes up down the road please keep us in mind. Happy Holidays!


MR
Mathew R.
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Solid Garage
I've been to Browncroft Garage in the past and they were great then. Recently moved back to the area and needed service and they are still great. Would recommend them to anyone in need of repairs.
Scott P., Owner from Browncroft Garage, Inc responded on 12/14/2018

Glad you came back if anything else comes up please let us know!


OL
Oscar L.
Rochester, NY
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
NYS Inspection
Scott : You guys are the best got me in an out in a hurry with little notice . Thanks Oscar C

TU
Ted U.
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
First time customer
Good job. Thanks
Scott P., Owner from Browncroft Garage, Inc responded on 12/14/2018

Thanks for the review Ted if anything else comes up please let us know.


Verified Customer
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Top-Notch Garage
I'm new to the area and I chose Browncroft Garage because of the many positive reviews online. I'm happy to be able to add my own positive feedback. Dan was very friendly, helpful, and honest. He made sure I left with all my questions and concerns addressed. I'm happy to know that I have a reliable garage to turn to for future repairs and checkups!