Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

413 Reviews

100% Would Recommend
Latest Review 14 days ago

Reviews


PV
Peter V.
Walworth, NY
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2017
price
$60 for oil change and tire rotation - too expensive. Would not recommend for the service I had done.
Scott P., Owner from Browncroft Garage, Inc responded on 12/04/2017

Peter sorry for your bad experiance if theres anything I can do give me a call at the shop anytime. The price of our oil change has not gone up since since I took over from Eric in 2015. We're not as cheap as Monro Muffler but we've also never left your wheels loose... We use a good quality oil and filter because it is the lifeblood of your engine. If I can do something for you please let me know as you guys have been long time customers.

Thanks,

Scott


DD
David D.
Rochester, NY
Scion xB
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016
Previous visits were great. This last one was not.
Paid top dollar to have a battery replaced and something put back into place. 2 hrs and $200.

CS
Christina S.
Rochester, NY
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Quick, convenient, great customer service
I had to get my inspection done because it was overdue and the Browncroft team was able to help me out on a sunday (great hours), very quick service and friendly crew.

Verified Customer
Rochester, NY
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Excellent Service
Scott and his crew continue to provide a great repair service to this community. They know your car and provide the service that you really need, and discuss future needs.

PP
Pat P.
Rochester, NY
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Job Well Done
Work was done quickly, properly, at a fair price, and everyone was very professional and friendly.

KS
Ken S.
Penfield, NY
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Great Customer Service
They listen to what is needed and are very responsive to requests. Also, they show concern for an ongoing problem and work diligently to correct it.

KR
Kristin R.
Rochester, NY
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Honest
Honest shop, never have had an issue.

DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Customer Service
I have been going to this garage for a few years. I have yet to be disappointed.
I have an older car so I have a lot of questions. They are always honest with me
as to what I should have fixed first. I so appreciate that. Great place great people!

JW
Jen W.
Fairport, NY
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Always a good experience
Scott and Dan are always patient and fair. I've been a customer for over 20 years and would not go anywhere else. I can be a bit of a pain now and then but they never let me know it! Thanks guys, once again for the great service at a fair price. Get ready because the Honda is coming in soon! :)

Verified Customer
Rochester, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Great Service
The service was great and quick.

LD
Linda D.
Rochester, NY
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
HELPFUL, CURTEOUS
I came in without an appointment and they took me right away.

Verified Customer
Rochester, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Best Garage in Rochester
Browncroft Garage is excellent- They're honest, fast, knowledgeable, and have only the best interest of their customers in mind. I've also never seen such great front end customer service at any other garage. This is a wonderful local business and I'm happy to support them!

HB
Harold B.
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Very Satisfied with The Browncroft Garage!
It is with much enthusiasm that I am writing to recommend the services of the Browncroft Garage. I have been using Browncroft Garage to service/repair my vehicles for the past two years and have always been completely satisfied with their performance. They do an excellent job, are always willing to work with me on repairs, and offer the most competitive rates in town. Give them a try, I highly recommend this Garage.
Scott P., Owner from Browncroft Garage, Inc responded on 05/25/2018

Thanks Harold always happy to help!


VG
Victor G.
Rochester, NY
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Very good reliable service
My car is an oldie but the people at Browncroft know exactly what I need to keep my reliable and economical diesel going.

EF
Elliot F.
Rochester, NY
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
New tires installed, and alignment
Reliable, competent,honest service.

MD
Maureen D.
Rochester, NY
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Honest, fast and thorough
As always, these guys are honest, fast and thorough. I went in this time for an inspection. While many places will try to find something else wrong with your car just to capitalize on the situation, that didn’t happen. As a matter of fact, they threw a new battery in my key fob free of charge! I just can’t imagine going anywhere else.
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thanks for the review always happy to help!


HB
Howard B.
Rochester, NY
Cadillac CTS Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Always outstanding work
If you haven't been to The Garage lately, you've missed some impressive improvements. Completely renovated waiting area with comfortable chairs and a TV!
Plus, a new paint job makes the place warm and inviting. Dan at the front desk is always a wealth of knowledge. My inspection took less than 20 minutes. It's always a pleasure to recommend Browncroft Garage!
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Sorry I missed you! We have a great team and im glad they got you in and out. 

Thanks,

Scott


CW
Courtney W.
Rochester, NY
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Car Repairs
Great work.
I have an Older Car.
Do the Service as much as you can...
Keep your Vehicle Safe.
Their Parts and Service is backed up by AAA...... Approved Garage

Can't Afford a New one... So They Repair My Old One as required.... Thanks
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Always happy to help. Thank you for the referal!


AL
Aaron L.
Rochester, NY
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018
Great place
Superb service

MB
Mark B.
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Reliable, honest work at reasonable cost
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.